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Avira recognised this virus but it can't delete it.


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#1 Katherine murrish

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Posted 14 August 2010 - 07:31 PM

I recently picked up some viruses, rouge software trojan ones :thumbsup: and I have managed to get rid of almost all of them by running rkill then malwarebytes, super antispyware and avira in safe mode. Avira (my regular AV) continues to recognize a virus ( in both safe and normal mode) then it is unable to move it to quarantine or remove it, I can't remove the virus using pocket killbox. The virus doesn't really seem to have any effect on my laptop but I would rather get rid of it. I googled it and could find literally nothing about how to get rid of it. Could someone pretty please help because I'm essentially computer illiterate. I enclosed the report from avira.



Avira AntiVir Personal
Report file date: 14 August 2010 22:31

Scanning for 2715134 virus strains and unwanted programs.

The program is running as an unrestricted full version.
Online services are available:

Licensee : Avira AntiVir Personal - FREE Antivirus
Serial number : 0000149996-ADJIE-0000001
Platform : Windows Vista
Windows version : (Service Pack 2) [6.0.6002]
Boot mode : Normally booted
Username : katherine
Computer name : KAT-PC

Version information:
BUILD.DAT : 10.0.0.567 Bytes 4/19/2010 15:07:00
AVSCAN.EXE : 10.0.3.0 433832 Bytes 4/1/2010 12:37:38
AVSCAN.DLL : 10.0.3.0 46440 Bytes 4/1/2010 12:57:04
LUKE.DLL : 10.0.2.3 104296 Bytes 3/7/2010 18:33:04
LUKERES.DLL : 10.0.0.1 12648 Bytes 2/10/2010 23:40:49
VBASE000.VDF : 7.10.0.0 19875328 Bytes 11/6/2009 09:05:36
VBASE001.VDF : 7.10.1.0 1372672 Bytes 11/19/2009 19:27:49
VBASE002.VDF : 7.10.3.1 3143680 Bytes 1/20/2010 17:37:42
VBASE003.VDF : 7.10.3.75 996864 Bytes 1/26/2010 16:37:42
VBASE004.VDF : 7.10.4.203 1579008 Bytes 3/5/2010 11:29:03
VBASE005.VDF : 7.10.6.82 2494464 Bytes 4/15/2010 02:12:09
VBASE006.VDF : 7.10.7.218 2294784 Bytes 6/2/2010 02:12:12
VBASE007.VDF : 7.10.9.165 4840960 Bytes 7/23/2010 02:12:18
VBASE008.VDF : 7.10.9.166 2048 Bytes 7/23/2010 02:12:19
VBASE009.VDF : 7.10.9.167 2048 Bytes 7/23/2010 02:12:19
VBASE010.VDF : 7.10.9.168 2048 Bytes 7/23/2010 02:12:19
VBASE011.VDF : 7.10.9.169 2048 Bytes 7/23/2010 02:12:19
VBASE012.VDF : 7.10.9.170 2048 Bytes 7/23/2010 02:12:19
VBASE013.VDF : 7.10.9.198 157696 Bytes 7/26/2010 02:12:19
VBASE014.VDF : 7.10.9.255 997888 Bytes 7/29/2010 02:12:20
VBASE015.VDF : 7.10.10.28 139264 Bytes 8/2/2010 02:12:21
VBASE016.VDF : 7.10.10.52 127488 Bytes 8/3/2010 02:12:21
VBASE017.VDF : 7.10.10.84 137728 Bytes 8/6/2010 02:12:21
VBASE018.VDF : 7.10.10.107 176640 Bytes 8/9/2010 02:12:21
VBASE019.VDF : 7.10.10.130 132608 Bytes 8/10/2010 02:12:22
VBASE020.VDF : 7.10.10.158 131072 Bytes 8/12/2010 15:47:49
VBASE021.VDF : 7.10.10.159 2048 Bytes 8/12/2010 15:47:49
VBASE022.VDF : 7.10.10.160 2048 Bytes 8/12/2010 15:47:50
VBASE023.VDF : 7.10.10.161 2048 Bytes 8/12/2010 15:47:50
VBASE024.VDF : 7.10.10.162 2048 Bytes 8/12/2010 15:47:50
VBASE025.VDF : 7.10.10.163 2048 Bytes 8/12/2010 15:47:50
VBASE026.VDF : 7.10.10.164 2048 Bytes 8/12/2010 15:47:50
VBASE027.VDF : 7.10.10.165 2048 Bytes 8/12/2010 15:47:50
VBASE028.VDF : 7.10.10.166 2048 Bytes 8/12/2010 15:47:50
VBASE029.VDF : 7.10.10.167 2048 Bytes 8/12/2010 15:47:50
VBASE030.VDF : 7.10.10.168 2048 Bytes 8/12/2010 15:47:50
VBASE031.VDF : 7.10.10.182 49664 Bytes 8/13/2010 15:47:50
Engineversion : 8.2.4.34
AEVDF.DLL : 8.1.2.1 106868 Bytes 8/11/2010 02:12:28
AESCRIPT.DLL : 8.1.3.42 1364347 Bytes 8/11/2010 02:12:28
AESCN.DLL : 8.1.6.1 127347 Bytes 8/11/2010 02:12:27
AESBX.DLL : 8.1.3.1 254324 Bytes 8/11/2010 02:12:29
AERDL.DLL : 8.1.8.2 614772 Bytes 8/11/2010 02:12:27
AEPACK.DLL : 8.2.3.5 471412 Bytes 8/11/2010 02:12:27
AEOFFICE.DLL : 8.1.1.8 201081 Bytes 8/11/2010 02:12:26
AEHEUR.DLL : 8.1.2.11 2834805 Bytes 8/11/2010 02:12:26
AEHELP.DLL : 8.1.13.2 242039 Bytes 8/11/2010 02:12:24
AEGEN.DLL : 8.1.3.19 393587 Bytes 8/11/2010 02:12:24
AEEMU.DLL : 8.1.2.0 393588 Bytes 8/11/2010 02:12:24
AECORE.DLL : 8.1.16.2 192887 Bytes 8/11/2010 02:12:23
AEBB.DLL : 8.1.1.0 53618 Bytes 8/11/2010 02:12:23
AVWINLL.DLL : 10.0.0.0 19304 Bytes 1/14/2010 12:03:38
AVPREF.DLL : 10.0.0.0 44904 Bytes 1/14/2010 12:03:35
AVREP.DLL : 10.0.0.8 62209 Bytes 2/18/2010 16:47:40
AVREG.DLL : 10.0.3.0 53096 Bytes 4/1/2010 12:35:46
AVSCPLR.DLL : 10.0.3.0 83816 Bytes 4/1/2010 12:39:51
AVARKT.DLL : 10.0.0.14 227176 Bytes 4/1/2010 12:22:13
AVEVTLOG.DLL : 10.0.0.8 203112 Bytes 1/26/2010 09:53:30
SQLITE3.DLL : 3.6.19.0 355688 Bytes 1/28/2010 12:57:58
AVSMTP.DLL : 10.0.0.17 63848 Bytes 3/16/2010 15:38:56
NETNT.DLL : 10.0.0.0 11624 Bytes 2/19/2010 14:41:00
RCIMAGE.DLL : 10.0.0.26 2550120 Bytes 1/28/2010 13:10:20
RCTEXT.DLL : 10.0.53.0 97128 Bytes 4/9/2010 14:14:29

Configuration settings for the scan:
Jobname.............................: ShlExt
Configuration file..................: C:\Users\KATHER~1\AppData\Local\Temp\3ae2b1ec.avp
Logging.............................: low
Primary action......................: interactive
Secondary action....................: ignore
Scan master boot sector.............: on
Scan boot sector....................: on
Boot sectors........................: C:,
Process scan........................: off
Scan registry.......................: off
Search for rootkits.................: off
Integrity checking of system files..: off
Scan all files......................: Intelligent file selection
Scan archives.......................: on
Recursion depth.....................: 20
Smart extensions....................: on
Macro heuristic.....................: on
File heuristic......................: medium

Start of the scan: 14 August 2010 22:31

Starting the file scan:

Begin scan in 'C:\Windows\System32\drivers\yomcvafk.sys'
C:\Windows\System32\drivers\yomcvafk.sys
[DETECTION] Is the TR/Agent.768000.9 Trojan

Beginning disinfection:
C:\Windows\System32\drivers\yomcvafk.sys
[DETECTION] Is the TR/Agent.768000.9 Trojan
[WARNING] The file could not be copied to quarantine!
[WARNING] The file could not be deleted!
[WARNING] The file could not be selected for deletion after the restart. Possible cause: A device attached to the system is not functioning.

The repair notes were written to the file 'C:\avrescue\rescue.avp'.


End of the scan: 14 August 2010 22:33
Used time: 00:13 Minute(s)

The scan has been done completely.

0 Scanned directories
1 Files were scanned
1 Viruses and/or unwanted programs were found
0 Files were classified as suspicious
0 files were deleted
0 Viruses and unwanted programs were repaired
0 Files were moved to quarantine
0 Files were renamed
0 Files cannot be scanned
0 Files not concerned
0 Archives were scanned
1 Warnings
0 Notes

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#2 boopme

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Posted 14 August 2010 - 11:09 PM

Can you post the contents of this file?

'C:\avrescue\rescue.avp'.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Katherine murrish

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Posted 15 August 2010 - 08:50 AM

[CFG]
GuiMode=3
ExitMode=3
DeleteConfig=1
DeleteConfigPath=1
[SEARCH]
ScanParameter=0x01000000
[REPAIR]
Path0=C:\Windows\System32\drivers\yomcvafk.sys
Cfg0=1|TR/Agent.768000.9

I'm not sure if this is what you want :/

#4 boopme

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Posted 15 August 2010 - 02:50 PM

Hello,OK this is good.. We need to do a 2 parter. Run these scans,post the log and then if needed we do part 2.

Next run ATF:
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.

Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware (v1.46) and save it to your desktop.
Before you save it rename it to say zztoy.exe


alternate download link 1
alternate download link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Katherine murrish

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Posted 15 August 2010 - 03:33 PM

Thanks :flowers: this is the mbam scan:

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4433

Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18943

15/08/2010 21:18:10
mbam-log-2010-08-15 (21-18-10).txt

Scan type: Quick scan
Objects scanned: 133352
Time elapsed: 9 minute(s), 59 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\{3f069039-93c2-47b7-176d-e1037a05daf8} (Trojan.ZbotR.Gen) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Users\katherine\AppData\Roaming\Endue\oftoo.exe (Trojan.ZbotR.Gen) -> Quarantined and deleted successfully.



Unfortunately my avirva still detects the same agent :thumbsup:

#6 boopme

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Posted 15 August 2010 - 03:53 PM

I need to verify the next step..
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 boopme

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Posted 15 August 2010 - 04:40 PM

OK..., let's use MBAM's FileAssassin feature.

Open MBAM again.Click the More Tools tab and then the Run Tool button
Now browse to the file(s) we want to remove using the drop down box next to Look in: at the top.
Locate the file(s), click Open. }} C:\Windows\System32\drivers\yomcvafk.sys <<--this file

You will be prompted with a message warning: This file will be permanently deleted. Are you sure you want to continue?. Click Yes.
If removal did not require a reboot, you will receive a message indicating the file was deleted successfully, however, I recommend you reboot anyway.

Caution: Be careful what you delete. FileAssassin is a powerful program, designed to move highly persistent files. Using it incorrectly could lead to disastrous problems with your operating system.


How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 Katherine murrish

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Posted 15 August 2010 - 04:53 PM

Thanks, I tried that however it wouldn't delete the file :thumbsup: I got this message once I attempted to open the file:
yomcvafk.sys
A device attached to the system is not functioning.

Edited by Katherine murrish, 15 August 2010 - 04:54 PM.


#9 boopme

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Posted 15 August 2010 - 05:05 PM

I was a fraid of that. I can't find anything at Avira so ...
We need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 Orange Blossom

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Posted 15 August 2010 - 07:29 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/340160/a-virus-i-just-cant-seem-to-remove-tragent7680009-trojan/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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