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Infected with Fake Antivirus Program


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25 replies to this topic

#1 BCHurricane89

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Posted 14 August 2010 - 06:53 PM

Here are a couple of logs. First thing off, I ran GMER, and it did not find any modification it said, so log file was blank. I ran DDS, and also HijackThis. Log have been posted below. I had to have gotten rid of some of it with Malwarebytes, and avast antivirus, and I even ran SmitREM. There is still something on the computer though, but it brings up these little green logos down in the taskbar, and says I have a virus. Executables cannot be opened up, as this fake flags them as infected. I had to run everything from safe mode.

Also forgot to note that the computer is unusable until this is fixed, as no programs can be open sad.gif

EDIT: Posts merged ~BP

Blarrggg, cant edit this post now tongue.gif

Anyways, update on the situation. I turned on the computer, and the rogue program does not seem to be showing up, although I'm pretty sure it still there. Also, it appears that I cannot connect to the internet. I don't know if the virus is doing this or what. Thanks!

EDIT: Posts merged ~BP

Attached Files


Edited by Budapest, 18 August 2010 - 05:11 PM.


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#2 suebaby41

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Posted 21 August 2010 - 01:57 PM

Welcome to the BleepingComputer Forums.

Since it has been a few days since you scanned your computer with HijackThis, we will need a new HijackThis log. If you have not already downloaded Random's System Information Tool (RSIT), please download Random's System Information Tool (RSIT) by random/random which includes a HijackThis log and save it to your desktop. If you have RSIT already on your computer, please run it again.
  1. Double click on RSIT.exe to run RSIT.
  2. Click Continue at the disclaimer screen.
  3. Please post the contents of log.txt.
Thank you for your patience.

Please see Preparation Guide for use before posting about your potential Malware problem.

If you have already posted this log at another forum or if you decide to seek help at another forum, please let us know. There is a shortage of helpers and taking the time of two volunteer helpers means that someone else may not be helped.

Please post your HijackThis log as a reply to this thread and not as an attachment. I am always leery of opening attachments so I always request that HijackThis logs are to be posted as a reply to the thread. I do not think that you are attaching anything scary but others may do so.

While we are working on your HijackThis log, please:
  1. Reply to this thread; do not start another!
  2. Do not make any changes on your computer during the cleaning process or download/add programs on your computer unless instructed to do so.
  3. Do not run any other tool until instructed to do so!
  4. Let me know if any of the links do not work or if any of the tools do not work.
  5. Tell me about problems or symptoms that occur during the fix.
  6. Do not run any other programs or open any other windows while doing a fix.
  7. Ask any questions that you have regarding the fix(es), the infection(s), the performance of your computer, etc.
Thanks.
You don't stop laughing when you get old; you get old when you stop laughing.
A Member of U-N-I-T-E (Unified Network of Instructors and Trained Eliminators)
Malware Removal University Masters Graduate

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No reply within 5 days will result in your topic being closed. If you need more time, please let me know by posting in this topic so that your topic will not be closed.

#3 BCHurricane89

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Posted 22 August 2010 - 01:40 PM

Ok, well this is my moms computer, and I just went off to school, so I might be able to get this stuff done next weekend, or do it over the phone. Just letting you know.



#4 suebaby41

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Posted 23 August 2010 - 06:53 AM

Thanks for letting me know. I will hold your thread open until you complete the instructions. Thanks.
You don't stop laughing when you get old; you get old when you stop laughing.
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#5 BCHurricane89

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Posted 23 August 2010 - 08:14 PM

Logfile of random's system information tool 1.08 (written by random/random)
Run by Annette at 2010-08-23 21:05:30
Microsoft Windows XP Professional Service Pack 3
System drive C: has 207 GB (87%) free of 238 GB
Total RAM: 2046 MB (86% free)

HijackThis download failed

======Scheduled tasks folder======

C:\WINDOWS\tasks\SyncBack Nightly.job
C:\WINDOWS\tasks\SyncBack Weekly.job

======Registry dump======

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4efb-9B51-7695ECA05670}]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{0347C33E-8762-4905-BF09-768834316C61}]
HP Print Enhancer - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll [2009-05-21 328248]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{18DF081C-E8AD-4283-A596-FA578C2EBDC3}]
Adobe PDF Link Helper - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll [2008-06-11 75128]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{E7E6F031-17CE-4C07-BC86-EABFE594F69C}]
JQSIEStartDetectorImpl Class - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll [2009-03-09 73728]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856}]
HP Smart BHO Class - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll [2009-05-21 509496]

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run]
"RTHDCPL"=C:\WINDOWS\RTHDCPL.EXE [2007-07-05 16380416]
"EPSON Stylus Photo RX620 Series"=C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9HA.EXE [2004-05-20 98304]
"QuickTime Task"=C:\Program Files\QuickTime\qttask.exe [2007-11-15 286720]
"iTunesHelper"=C:\Program Files\iTunes\iTunesHelper.exe [2007-11-15 267048]
"LogitechVideoRepair"=C:\Program Files\Logitech\Video\ISStart.exe []
"LogitechCommunicationsManager"=C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe [2007-10-25 563984]
"LogitechQuickCamRibbon"=C:\Program Files\Logitech\QuickCam\Quickcam.exe [2007-10-25 2178832]
"avast5"=C:\PROGRA~1\ALWILS~1\Avast5\avastUI.exe [2010-06-28 2837864]
"nwiz"=nwiz.exe /installquiet []
"NvMediaCenter"=C:\WINDOWS\system32\NvMcTray.dll [2010-04-03 110696]
"NvCplDaemon"=C:\WINDOWS\system32\NvCpl.dll [2010-04-03 13670504]
"HP Software Update"=C:\Program Files\HP\HP Software Update\HPWuSchd2.exe [2007-05-08 54840]

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
"ctfmon.exe"=C:\WINDOWS\system32\ctfmon.exe [2008-04-13 15360]
"EPSON Stylus Photo RX620 Series"=C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9HA.EXE [2004-05-20 98304]
"slfvxrew"=C:\Documents and Settings\Annette\Local Settings\Application Data\rstdorlva\rcedskqshdw.exe []

C:\Documents and Settings\All Users\Start Menu\Programs\Startup
HP Digital Imaging Monitor.lnk - C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
WFPUser.lnk - C:\Program Files\Microsoft Windows Feedback Panel\wfpuser.exe

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\WgaLogon]
C:\WINDOWS\system32\WgaLogon.dll [2009-03-10 239496]

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System]
"DisableTaskMgr"=0
"NoDispAppearancePage"=0
"NoColorChoice"=0
"NoSizeChoice"=0
"NoDispScrSavPage"=0
"NoDispCPL"=0
"NoVisualStyleChoice"=0
"NoDispSettingsPage"=0

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\System]
"dontdisplaylastusername"=0
"legalnoticecaption"=
"legalnoticetext"=
"shutdownwithoutlogon"=1
"undockwithoutlogon"=1
"DisableTaskMgr"=0

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\explorer]
"NoDriveTypeAutoRun"=145
"NoActiveDesktop"=0
"NoThemesTab"=0
"ForceActiveDesktopOn"=0

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\explorer]
"HonorAutoRunSetting"=1
"NoActiveDesktopChanges"=0

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]
"%windir%\system32\sessmgr.exe"="%windir%\system32\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\Program Files\Common Files\AOL\Loader\aolload.exe"="C:\Program Files\Common Files\AOL\Loader\aolload.exe:*:Enabled:AOL Loader"
"C:\Program Files\iTunes\iTunes.exe"="C:\Program Files\iTunes\iTunes.exe:*:Enabled:iTunes"
"C:\Program Files\Bonjour\mDNSResponder.exe"="C:\Program Files\Bonjour\mDNSResponder.exe:*:Enabled:Bonjour"
"%windir%\Network Diagnostic\xpnetdiag.exe"="%windir%\Network Diagnostic\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"C:\Program Files\ooVoo\ooVoo.exe"="C:\Program Files\ooVoo\ooVoo.exe:*:Enabled:ooVoo"
"C:\Program Files\AIM6\aim6.exe"="C:\Program Files\AIM6\aim6.exe:*:Enabled:AIM"
"C:\Program Files\GIGABYTE\@BIOS\gwflash.exe"="C:\Program Files\GIGABYTE\@BIOS\gwflash.exe:*:Enabled:gwflash"
"C:\Program Files\GIGABYTE\@BIOS\update.exe"="C:\Program Files\GIGABYTE\@BIOS\update.exe:*:Enabled:update"
"C:\Program Files\gwflash.exe"="C:\Program Files\gwflash.exe:*:Enabled:gwflash"
"C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe"="C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe:*:Enabled:hpqtra08.exe"
"C:\Program Files\HP\Digital Imaging\bin\hpqste08.exe"="C:\Program Files\HP\Digital Imaging\bin\hpqste08.exe:*:Enabled:hpqste08.exe"
"C:\Program Files\HP\Digital Imaging\bin\hposid01.exe"="C:\Program Files\HP\Digital Imaging\bin\hposid01.exe:*:Enabled:hposid01.exe"
"C:\Program Files\HP\Digital Imaging\bin\hpqkygrp.exe"="C:\Program Files\HP\Digital Imaging\bin\hpqkygrp.exe:*:Enabled:hpqkygrp.exe"
"C:\Program Files\HP\Digital Imaging\bin\hpfcCopy.exe"="C:\Program Files\HP\Digital Imaging\bin\hpfcCopy.exe:*:Enabled:hpfccopy.exe"
"C:\Program Files\HP\Digital Imaging\bin\hpoews01.exe"="C:\Program Files\HP\Digital Imaging\bin\hpoews01.exe:*:Enabled:hpoews01.exe"
"C:\Program Files\HP\Digital Imaging\bin\hpiscnapp.exe"="C:\Program Files\HP\Digital Imaging\bin\hpiscnapp.exe:*:Enabled:hpiscnapp.exe"
"C:\Program Files\Common Files\HP\Digital Imaging\Bin\hpqPhotoCrm.exe"="C:\Program Files\Common Files\HP\Digital Imaging\Bin\hpqPhotoCrm.exe:*:Enabled:hpqphotocrm.exe"
"C:\Program Files\HP\Digital Imaging\bin\hpqgplgtupl.exe"="C:\Program Files\HP\Digital Imaging\bin\hpqgplgtupl.exe:*:Enabled:hpqgplgtupl.exe"
"C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe"="C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe:*:Enabled:hpqgpc01.exe"
"C:\Program Files\HP\Digital Imaging\bin\hpqusgm.exe"="C:\Program Files\HP\Digital Imaging\bin\hpqusgm.exe:*:Enabled:hpqusgm.exe"
"C:\Program Files\HP\Digital Imaging\bin\hpqusgh.exe"="C:\Program Files\HP\Digital Imaging\bin\hpqusgh.exe:*:Enabled:hpqusgh.exe"
"C:\Program Files\HP\HP Software Update\HPWUCli.exe"="C:\Program Files\HP\HP Software Update\HPWUCli.exe:*:Enabled:hpwucli.exe"
"C:\Program Files\HP\Digital Imaging\smart web printing\SmartWebPrintExe.exe"="C:\Program Files\HP\Digital Imaging\smart web printing\SmartWebPrintExe.exe:*:Enabled:smartwebprintexe.exe"
"C:\Program Files\AIM\aim.exe"="C:\Program Files\AIM\aim.exe:*:Enabled:AIM"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]
"%windir%\system32\sessmgr.exe"="%windir%\system32\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"%windir%\Network Diagnostic\xpnetdiag.exe"="%windir%\Network Diagnostic\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe"="C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe:*:Enabled:hpqtra08.exe"
"C:\Program Files\HP\Digital Imaging\bin\hpqste08.exe"="C:\Program Files\HP\Digital Imaging\bin\hpqste08.exe:*:Enabled:hpqste08.exe"
"C:\Program Files\HP\Digital Imaging\bin\hposid01.exe"="C:\Program Files\HP\Digital Imaging\bin\hposid01.exe:*:Enabled:hposid01.exe"
"C:\Program Files\HP\Digital Imaging\bin\hpqkygrp.exe"="C:\Program Files\HP\Digital Imaging\bin\hpqkygrp.exe:*:Enabled:hpqkygrp.exe"
"C:\Program Files\HP\Digital Imaging\bin\hpfcCopy.exe"="C:\Program Files\HP\Digital Imaging\bin\hpfcCopy.exe:*:Enabled:hpfccopy.exe"
"C:\Program Files\HP\Digital Imaging\bin\hpoews01.exe"="C:\Program Files\HP\Digital Imaging\bin\hpoews01.exe:*:Enabled:hpoews01.exe"
"C:\Program Files\HP\Digital Imaging\bin\hpiscnapp.exe"="C:\Program Files\HP\Digital Imaging\bin\hpiscnapp.exe:*:Enabled:hpiscnapp.exe"
"C:\Program Files\Common Files\HP\Digital Imaging\Bin\hpqPhotoCrm.exe"="C:\Program Files\Common Files\HP\Digital Imaging\Bin\hpqPhotoCrm.exe:*:Enabled:hpqphotocrm.exe"
"C:\Program Files\HP\Digital Imaging\bin\hpqgplgtupl.exe"="C:\Program Files\HP\Digital Imaging\bin\hpqgplgtupl.exe:*:Enabled:hpqgplgtupl.exe"
"C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe"="C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe:*:Enabled:hpqgpc01.exe"
"C:\Program Files\HP\Digital Imaging\bin\hpqusgm.exe"="C:\Program Files\HP\Digital Imaging\bin\hpqusgm.exe:*:Enabled:hpqusgm.exe"
"C:\Program Files\HP\Digital Imaging\bin\hpqusgh.exe"="C:\Program Files\HP\Digital Imaging\bin\hpqusgh.exe:*:Enabled:hpqusgh.exe"
"C:\Program Files\HP\HP Software Update\HPWUCli.exe"="C:\Program Files\HP\HP Software Update\HPWUCli.exe:*:Enabled:hpwucli.exe"
"C:\Program Files\HP\Digital Imaging\smart web printing\SmartWebPrintExe.exe"="C:\Program Files\HP\Digital Imaging\smart web printing\SmartWebPrintExe.exe:*:Enabled:smartwebprintexe.exe"

======File associations======

.reg - open - regedit.exe "%1" %*
.scr - open - "%1" %*

======List of files/folders created in the last 1 months======

2010-08-23 21:05:30 ----D---- C:\rsit
2010-08-23 19:45:15 ----D---- C:\WINDOWS\CSC
2010-08-11 19:09:07 ----HDC---- C:\WINDOWS\$NtUninstallKB982214$
2010-08-11 19:09:03 ----HDC---- C:\WINDOWS\$NtUninstallKB2115168$
2010-08-11 19:08:56 ----HDC---- C:\WINDOWS\$NtUninstallKB981852$
2010-08-11 19:08:49 ----HDC---- C:\WINDOWS\$NtUninstallKB2079403$
2010-08-11 19:08:25 ----HDC---- C:\WINDOWS\$NtUninstallKB2160329$
2010-08-11 19:08:21 ----HDC---- C:\WINDOWS\$NtUninstallKB980436$
2010-08-11 19:07:01 ----HDC---- C:\WINDOWS\$NtUninstallKB981997$
2010-08-11 19:06:55 ----HDC---- C:\WINDOWS\$NtUninstallKB982665$
2010-08-11 17:15:40 ----D---- C:\WINDOWS\temp
2010-08-11 17:06:29 ----A---- C:\smitfiles.txt
2010-08-11 16:30:16 ----A---- C:\WINDOWS\ntbtlog.txt
2010-08-03 22:57:45 ----HDC---- C:\WINDOWS\$NtUninstallKB2286198$

======List of files/folders modified in the last 1 months======

2010-08-23 19:57:28 ----D---- C:\WINDOWS\network diagnostic
2010-08-23 19:45:34 ----D---- C:\WINDOWS\system32\CatRoot2
2010-08-23 19:45:15 ----D---- C:\WINDOWS
2010-08-18 20:01:14 ----A---- C:\WINDOWS\SchedLgU.Txt
2010-08-18 10:33:01 ----D---- C:\WINDOWS\Prefetch
2010-08-18 09:49:54 ----D---- C:\Documents and Settings\Annette\Application Data\HPAppData
2010-08-18 09:40:52 ----AD---- C:\Documents and Settings\All Users\Application Data\TEMP
2010-08-18 09:40:07 ----D---- C:\Documents and Settings\Annette\Application Data\GRLevel3
2010-08-18 09:38:46 ----D---- C:\WINDOWS\system32
2010-08-11 20:44:26 ----HD---- C:\WINDOWS\inf
2010-08-11 19:09:08 ----RSHDC---- C:\WINDOWS\system32\dllcache
2010-08-11 19:09:08 ----D---- C:\WINDOWS\system32\drivers
2010-08-11 19:09:06 ----HD---- C:\WINDOWS\$hf_mig$
2010-08-11 19:09:05 ----A---- C:\WINDOWS\imsins.BAK
2010-08-11 19:08:43 ----D---- C:\Program Files\Internet Explorer
2010-08-11 19:08:33 ----D---- C:\WINDOWS\ie8updates
2010-08-11 19:07:03 ----D---- C:\Program Files\Movie Maker
2010-08-11 17:27:50 ----SHD---- C:\System Volume Information
2010-08-11 17:27:50 ----D---- C:\WINDOWS\system32\Restore
2010-08-11 16:47:58 ----D---- C:\Program Files\Yahoo!
2010-08-11 16:45:07 ----HDC---- C:\WINDOWS\$NtUninstallKB977165$
2010-08-11 16:30:37 ----D---- C:\Documents and Settings
2010-08-03 14:09:31 ----A---- C:\WINDOWS\system32\MRT.exe
2010-07-27 02:30:35 ----A---- C:\WINDOWS\system32\shell32.dll

======List of drivers (R=Running, S=Stopped, 0=Boot, 1=System, 2=Auto, 3=Demand, 4=Disabled)======

R1 AFS2K;AFS2k; C:\WINDOWS\system32\drivers\AFS2K.sys [2004-10-07 35840]
R3 GEARAspiWDM;GEARAspiWDM; C:\WINDOWS\System32\Drivers\GEARAspiWDM.sys [2006-09-19 15664]
R3 HDAudBus;Microsoft UAA Bus Driver for High Definition Audio; C:\WINDOWS\system32\DRIVERS\HDAudBus.sys [2008-04-13 144384]
R3 HPZius12;USB to IEEE-1284.4 Translation Driver HPZius12; C:\WINDOWS\system32\DRIVERS\HPZius12.sys [2008-10-28 21568]
R3 RTLE8023xp;Realtek 10/100/1000 PCI-E NIC Family NDIS XP Driver; C:\WINDOWS\system32\DRIVERS\Rtenicxp.sys [2007-08-07 98944]
R3 usbccgp;Microsoft USB Generic Parent Driver; C:\WINDOWS\system32\DRIVERS\usbccgp.sys [2008-04-13 32128]
R3 usbprint;Microsoft USB PRINTER Class; C:\WINDOWS\system32\DRIVERS\usbprint.sys [2008-04-13 25856]
R3 USBSTOR;USB Mass Storage Driver; C:\WINDOWS\system32\DRIVERS\USBSTOR.SYS [2008-04-13 26368]
R3 usbuhci;Microsoft USB Universal Host Controller Miniport Driver; C:\WINDOWS\system32\DRIVERS\usbuhci.sys [2008-04-13 20608]
S1 Aavmker4;avast! Asynchronous Virus Monitor; C:\WINDOWS\system32\drivers\Aavmker4.sys [2010-06-28 28880]
S1 aswSP;aswSP; C:\WINDOWS\system32\drivers\aswSP.sys [2010-06-28 165456]
S1 aswTdi;avast! Network Shield Support; C:\WINDOWS\system32\drivers\aswTdi.sys [2010-06-28 46672]
S1 intelppm;Intel Processor Driver; C:\WINDOWS\system32\DRIVERS\intelppm.sys [2008-04-13 36352]
S2 aswFsBlk;aswFsBlk; C:\WINDOWS\system32\drivers\aswFsBlk.sys [2010-06-28 17744]
S2 aswMon2;avast! Standard Shield Support; C:\WINDOWS\system32\drivers\aswMon2.sys [2010-06-28 100176]
S3 aswRdr;aswRdr; C:\WINDOWS\system32\drivers\aswRdr.sys [2010-06-28 23376]
S3 CCDECODE;Closed Caption Decoder; C:\WINDOWS\system32\DRIVERS\CCDECODE.sys [2008-04-13 17024]
S3 FilterService;UVC Filter Service; C:\WINDOWS\system32\DRIVERS\lvuvcflt.sys [2007-10-11 23832]
S3 gdrv;gdrv; \??\C:\WINDOWS\gdrv.sys []
S3 hidusb;Microsoft HID Class Driver; C:\WINDOWS\system32\DRIVERS\hidusb.sys [2008-04-13 10368]
S3 HPZid412;IEEE-1284.4 Driver HPZid412; C:\WINDOWS\system32\DRIVERS\HPZid412.sys [2008-10-28 49920]
S3 HPZipr12;Print Class Driver for IEEE-1284.4 HPZipr12; C:\WINDOWS\system32\DRIVERS\HPZipr12.sys [2008-10-28 16496]
S3 IntcAzAudAddService;Service for Realtek HD Audio (WDM); C:\WINDOWS\system32\drivers\RtkHDAud.sys [2007-07-18 4547584]
S3 LVcKap;Logitech AEC Driver; C:\WINDOWS\system32\DRIVERS\LVcKap.sys [2007-10-19 2109976]
S3 LVMVDrv;Logitech Machine Vision Engine Loader; C:\WINDOWS\system32\DRIVERS\LVMVDrv.sys [2007-10-11 2142488]
S3 lvpopflt;Logitech POP Suppression Filter; C:\WINDOWS\system32\DRIVERS\lvpopflt.sys [2007-10-11 1920920]
S3 LVPr2Mon;Logitech LVPr2Mon Driver; C:\WINDOWS\system32\DRIVERS\LVPr2Mon.sys [2007-10-11 25624]
S3 LVUSBSta;Logitech USB Monitor Filter; C:\WINDOWS\system32\drivers\LVUSBSta.sys [2007-10-11 41752]
S3 LVUVC;QuickCam Pro for Notebooks(UVC); C:\WINDOWS\system32\DRIVERS\lvuvc.sys [2007-10-11 3647384]
S3 mouhid;Mouse HID Driver; C:\WINDOWS\system32\DRIVERS\mouhid.sys [2004-08-04 12160]
S3 MSTEE;Microsoft Streaming Tee/Sink-to-Sink Converter; C:\WINDOWS\system32\drivers\MSTEE.sys [2008-04-13 5504]
S3 NABTSFEC;NABTS/FEC VBI Codec; C:\WINDOWS\system32\DRIVERS\NABTSFEC.sys [2008-04-13 85248]
S3 NdisIP;Microsoft TV/Video Connection; C:\WINDOWS\system32\DRIVERS\NdisIP.sys [2008-04-13 10880]
S3 nv;nv; C:\WINDOWS\system32\DRIVERS\nv4_mini.sys [2010-04-03 10232128]
S3 NVHDA;Service for NVIDIA High Definition Audio Driver; C:\WINDOWS\system32\drivers\nvhda32.sys [2010-01-28 58600]
S3 QCMerced;Logitech QuickCam Communicate; C:\WINDOWS\system32\DRIVERS\LVCM.sys []
S3 SLIP;BDA Slip De-Framer; C:\WINDOWS\system32\DRIVERS\SLIP.sys [2008-04-13 11136]
S3 streamip;BDA IPSink; C:\WINDOWS\system32\DRIVERS\StreamIP.sys [2008-04-13 15232]
S3 usbaudio;USB Audio Driver (WDM); C:\WINDOWS\system32\drivers\usbaudio.sys [2008-04-13 60032]
S3 usbscan;USB Scanner Driver; C:\WINDOWS\system32\DRIVERS\usbscan.sys [2008-04-13 15104]
S3 WSTCODEC;World Standard Teletext Codec; C:\WINDOWS\system32\DRIVERS\WSTCODEC.SYS [2008-04-13 19200]

======List of services (R=Running, S=Stopped, 0=Boot, 1=System, 2=Auto, 3=Demand, 4=Disabled)======

S2 Apple Mobile Device;Apple Mobile Device; C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe [2007-10-31 110592]
S2 avast! Antivirus;avast! Antivirus; C:\Program Files\Alwil Software\Avast5\AvastSvc.exe [2010-06-28 40384]
S2 Bonjour Service;Bonjour Service; C:\Program Files\Bonjour\mDNSResponder.exe [2005-11-28 229376]
S2 hpqddsvc;HP CUE DeviceDiscovery Service; C:\WINDOWS\system32\svchost.exe [2008-04-13 14336]
S2 HPSLPSVC;HP Network Devices Support; C:\WINDOWS\system32\svchost.exe [2008-04-13 14336]
S2 JavaQuickStarterService;Java Quick Starter; C:\Program Files\Java\jre6\bin\jqs.exe [2009-03-09 152984]
S2 LVCOMSer;LVCOMSer; C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe [2007-10-19 186904]
S2 LVPrcSrv;Process Monitor; C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe [2007-10-19 141848]
S2 LVSrvLauncher;LVSrvLauncher; C:\Program Files\Common Files\LogiShrd\SrvLnch\SrvLnch.exe [2007-10-19 141848]
S2 Net Driver HPZ12;Net Driver HPZ12; C:\WINDOWS\System32\svchost.exe [2008-04-13 14336]
S2 nvsvc;NVIDIA Display Driver Service; C:\WINDOWS\system32\nvsvc32.exe [2010-04-03 154216]
S2 Pml Driver HPZ12;Pml Driver HPZ12; C:\WINDOWS\System32\svchost.exe [2008-04-13 14336]
S2 Viewpoint Manager Service;Viewpoint Manager Service; C:\Program Files\Viewpoint\Common\ViewpointService.exe [2007-01-04 24652]
S2 WFPService;WFPService; C:\Program Files\Microsoft Windows Feedback Panel\WFPService.exe [2006-06-13 179000]
S3 aspnet_state;ASP.NET State Service; C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\aspnet_state.exe [2004-07-15 32768]
S3 avast! Mail Scanner;avast! Mail Scanner; C:\Program Files\Alwil Software\Avast5\AvastSvc.exe [2010-06-28 40384]
S3 avast! Web Scanner;avast! Web Scanner; C:\Program Files\Alwil Software\Avast5\AvastSvc.exe [2010-06-28 40384]
S3 hpqcxs08;hpqcxs08; C:\WINDOWS\system32\svchost.exe [2008-04-13 14336]
S3 iPod Service;iPod Service; C:\Program Files\iPod\bin\iPodService.exe [2007-11-15 504104]
S3 ose;Office Source Engine; C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE [2003-07-28 89136]

-----------------EOF-----------------


I see HiJackThis failed to download since the virus has attacked the ability to connect to the internet.

#6 suebaby41

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Posted 26 August 2010 - 02:07 PM

  1. Please download Trend Micro - HijackThis.
  2. Double click HJTInstall.exe to begin installation.
  3. Accept the installation location, which by default is C:\Program Files\Trend Micro\HijackThis or click the Browse... button if you want to save it in another location.
  4. Click Install.
  5. A shortcut will be created on your Desktop and HijackThis will run automatically.
  6. You will need to accept the EULA, if it appears, to be able to use the tool.
  7. When HijackThis opens, click on the Do a system scan and save a log file button.
  8. When HijackThis has finished scanning, a window entitled hijackthis.log will open. When you close this window, the log will be saved into the HijackThis folder.
  9. If needed, see TrendMicro™ HijackThis™ Quick Start Guide
  10. Copy and paste this log into your next reply.

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#7 BCHurricane89

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Posted 26 August 2010 - 08:17 PM

C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
F:\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:6522
O1 - Hosts: ::1 localhost
O1 - Hosts: 193.169.12.50 winguard2009.microsoft.com
O1 - Hosts: 193.169.12.50 winguard-2009.com
O1 - Hosts: 193.169.12.50 www.winguard-2009.com
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [EPSON Stylus Photo RX620 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9HA.EXE /P31 "EPSON Stylus Photo RX620 Series" /O6 "USB001" /M "Stylus Photo RX620"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [LogitechVideoRepair] C:\Program Files\Logitech\Video\ISStart.exe
O4 - HKLM\..\Run: [LogitechCommunicationsManager] "C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe"
O4 - HKLM\..\Run: [LogitechQuickCamRibbon] "C:\Program Files\Logitech\QuickCam\Quickcam.exe" /hide
O4 - HKLM\..\Run: [avast5] C:\PROGRA~1\ALWILS~1\Avast5\avastUI.exe /nogui
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [EPSON Stylus Photo RX620 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9HA.EXE /P31 "EPSON Stylus Photo RX620 Series" /M "Stylus Photo RX620" /EF "HKCU"
O4 - HKCU\..\Run: [slfvxrew] C:\Documents and Settings\Annette\Local Settings\Application Data\rstdorlva\rcedskqshdw.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: WFPUser.lnk = C:\Program Files\Microsoft Windows Feedback Panel\wfpuser.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Bonjour - {7F9DB11C-E358-4ca6-A83D-ACC663939424} - C:\Program Files\Bonjour\ExplorerPlugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Show or hide HP Smart Web Printing - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2009.0...oUploader55.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Filter hijack: text/html - {93260bda-b1a4-4cc4-ab1b-2b541ea143fe} - C:\WINDOWS\msvideo.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: avast! Mail Scanner - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: avast! Web Scanner - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: Bonjour Service - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LVCOMSer - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
O23 - Service: LVSrvLauncher - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\SrvLnch\SrvLnch.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

--
End of file - 6614 bytes

#8 suebaby41

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Posted 30 August 2010 - 05:12 AM

Please post the entire log including the heading. Thanks.
You don't stop laughing when you get old; you get old when you stop laughing.
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#9 BCHurricane89

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Posted 30 August 2010 - 01:12 PM

Hmmm, not sure why that didnt post.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 5:40:53 PM, on 8/26/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Safe mode with network support

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
F:\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:6522
O1 - Hosts: ::1 localhost
O1 - Hosts: 193.169.12.50 winguard2009.microsoft.com
O1 - Hosts: 193.169.12.50 winguard-2009.com
O1 - Hosts: 193.169.12.50 www.winguard-2009.com
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [EPSON Stylus Photo RX620 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9HA.EXE /P31 "EPSON Stylus Photo RX620 Series" /O6 "USB001" /M "Stylus Photo RX620"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [LogitechVideoRepair] C:\Program Files\Logitech\Video\ISStart.exe
O4 - HKLM\..\Run: [LogitechCommunicationsManager] "C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe"
O4 - HKLM\..\Run: [LogitechQuickCamRibbon] "C:\Program Files\Logitech\QuickCam\Quickcam.exe" /hide
O4 - HKLM\..\Run: [avast5] C:\PROGRA~1\ALWILS~1\Avast5\avastUI.exe /nogui
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [EPSON Stylus Photo RX620 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9HA.EXE /P31 "EPSON Stylus Photo RX620 Series" /M "Stylus Photo RX620" /EF "HKCU"
O4 - HKCU\..\Run: [slfvxrew] C:\Documents and Settings\Annette\Local Settings\Application Data\rstdorlva\rcedskqshdw.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: WFPUser.lnk = C:\Program Files\Microsoft Windows Feedback Panel\wfpuser.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Bonjour - {7F9DB11C-E358-4ca6-A83D-ACC663939424} - C:\Program Files\Bonjour\ExplorerPlugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Show or hide HP Smart Web Printing - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2009.0...oUploader55.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Filter hijack: text/html - {93260bda-b1a4-4cc4-ab1b-2b541ea143fe} - C:\WINDOWS\msvideo.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: avast! Mail Scanner - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: avast! Web Scanner - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: Bonjour Service - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LVCOMSer - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
O23 - Service: LVSrvLauncher - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\SrvLnch\SrvLnch.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

--
End of file - 6614 bytes


#10 suebaby41

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Posted 31 August 2010 - 07:55 AM

Please download ComboFix.
Alternate Link 1
Alternate Link 2

* IMPORTANT !!! Save ComboFix.exe to your Desktop.
  1. Double click on ComboFix and follow the prompts.
  2. As part of its process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it is strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  3. Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
  4. **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue its malware removal procedures.
  5. After the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:
    QUOTE
    The Recovery Console was successfully installed. Click 'Yes' to continue scanning for malware.
    Click 'No' to exit.
  6. Click Yes, to continue scanning for malware.
  7. When finished, it will produce a log for you. Please include the C:\ComboFix.txt in your next reply.
  8. Notes:
    • Do not mouse-click Combofix's window while it is running. That may cause it to stall.
    • ComboFix may reset a number of Internet Explorer's settings, including making IE the default browser.
    • ComboFix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal and increase security. If this is an issue or makes it difficult for you -- please tell me.
    • ComboFix disconnects your machine from the Internet. The connection is automatically restored before ComboFix completes its run. If ComboFix runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.
Please post:
  • C:\ComboFix.txt (the log from ComboFix)
  • a new HijackThis log

You don't stop laughing when you get old; you get old when you stop laughing.
A Member of U-N-I-T-E (Unified Network of Instructors and Trained Eliminators)
Malware Removal University Masters Graduate

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Join The Fight Against Malware
No reply within 5 days will result in your topic being closed. If you need more time, please let me know by posting in this topic so that your topic will not be closed.

#11 BCHurricane89

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Posted 31 August 2010 - 07:42 PM

ComboFix 10-08-31.01 - Annette 08/31/2010 20:31:35.1.2 - x86 NETWORK
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2046.1688 [GMT -4:00]
Running from: F:\ComboFix.exe
AV: avast! Antivirus *On-access scanning enabled* (Updated) {7591DB91-41F0-48A3-B128-1A293FD8233D}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\documents and settings\All Users\Application Data\Toolbar4
c:\program files\update.exe

.
((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))
.

-------\Legacy_NPF


((((((((((((((((((((((((( Files Created from 2010-08-01 to 2010-09-01 )))))))))))))))))))))))))))))))
.

2010-08-26 21:23 . 2010-08-26 21:23 -------- d--h--w- c:\windows\system32\GroupPolicy
2010-08-24 01:05 . 2010-08-24 01:05 -------- d-----w- C:\rsit
2010-08-18 13:38 . 2010-06-28 20:57 38848 ----a-w- c:\windows\avastSS.scr
2010-08-11 21:38 . 2010-08-11 21:38 552 ----a-w- c:\windows\system32\d3d8caps.dat
2010-08-11 20:31 . 2010-08-11 20:31 -------- d-sh--w- c:\documents and settings\Administrator\PrivacIE
2010-08-11 20:31 . 2010-08-11 20:31 -------- d-----w- c:\documents and settings\Administrator\Application Data\Malwarebytes
2010-08-11 20:31 . 2010-08-11 20:31 -------- d-sh--w- c:\documents and settings\Administrator\IETldCache
2010-08-11 19:34 . 2010-08-18 13:42 -------- d-----w- c:\documents and settings\Annette\Local Settings\Application Data\rstdorlva

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-08-18 13:49 . 2010-06-16 02:12 -------- d-----w- c:\documents and settings\Annette\Application Data\HPAppData
2010-08-18 13:40 . 2009-05-12 16:57 -------- d---a-w- c:\documents and settings\All Users\Application Data\TEMP
2010-08-18 13:40 . 2008-11-03 02:54 -------- d-----w- c:\documents and settings\Annette\Application Data\GRLevel3
2010-08-11 20:47 . 2010-06-16 01:41 -------- d-----w- c:\program files\Yahoo!
2010-08-11 20:06 . 2008-03-26 12:59 1324 ----a-w- c:\windows\system32\d3d9caps.dat
2010-06-30 12:31 . 2004-08-04 12:00 149504 ----a-w- c:\windows\system32\schannel.dll
2010-06-28 20:57 . 2010-04-29 19:47 165032 ----a-w- c:\windows\system32\aswBoot.exe
2010-06-28 20:37 . 2010-04-29 19:47 46672 ----a-w- c:\windows\system32\drivers\aswTdi.sys
2010-06-28 20:37 . 2010-04-29 19:47 165456 ----a-w- c:\windows\system32\drivers\aswSP.sys
2010-06-28 20:33 . 2010-04-29 19:47 23376 ----a-w- c:\windows\system32\drivers\aswRdr.sys
2010-06-28 20:32 . 2010-04-29 19:47 100176 ----a-w- c:\windows\system32\drivers\aswmon2.sys
2010-06-28 20:32 . 2010-04-29 19:47 94544 ----a-w- c:\windows\system32\drivers\aswmon.sys
2010-06-28 20:32 . 2010-04-29 19:47 17744 ----a-w- c:\windows\system32\drivers\aswFsBlk.sys
2010-06-28 20:32 . 2010-04-29 19:47 28880 ----a-w- c:\windows\system32\drivers\aavmker4.sys
2010-06-24 12:22 . 2004-08-04 12:00 916480 ----a-w- c:\windows\system32\wininet.dll
2010-06-23 13:44 . 2004-08-04 12:00 1851904 ----a-w- c:\windows\system32\win32k.sys
2010-06-21 15:27 . 2004-08-04 12:00 354304 ----a-w- c:\windows\system32\drivers\srv.sys
2010-06-17 14:03 . 2004-08-04 12:00 80384 ----a-w- c:\windows\system32\iccvid.dll
2010-06-16 01:48 . 2010-06-16 01:30 194438 ----a-w- c:\windows\hpoins41.dat
2010-06-16 01:44 . 2007-12-01 20:40 254952 ----a-w- c:\documents and settings\Annette\Local Settings\Application Data\GDIPFONTCACHEV1.DAT
2010-06-14 14:31 . 2007-12-01 20:17 744448 ----a-w- c:\windows\pchealth\helpctr\binaries\helpsvc.exe
2010-06-14 07:41 . 2004-08-04 12:00 1172480 ----a-w- c:\windows\system32\msxml3.dll
2008-02-14 19:28 . 2008-02-14 19:28 29 ----a-w- c:\program files\version.ini
2008-02-14 19:23 . 2008-02-14 19:23 231944 ----a-w- c:\program files\gwflash.exe
2007-09-22 00:42 . 2007-09-22 00:42 19008 ----a-w- c:\program files\markfun.a64
2007-08-22 00:49 . 2007-08-22 00:49 17912 ----a-w- c:\program files\markfun.w32
2007-03-30 09:36 . 2007-03-30 09:36 301 ----a-w- c:\program files\update.ini
2007-03-02 09:48 . 2007-03-02 09:48 240448 ----a-w- c:\program files\gwf32.exe
2006-11-24 04:47 . 2006-11-24 04:47 207680 ----a-w- c:\program files\BIOS_Run.exe
2006-11-03 23:09 . 2006-11-03 23:09 528 ----a-w- c:\program files\CONFIG.INI
2005-04-28 00:40 . 2005-04-28 00:40 6800 ----a-w- c:\program files\W95_HUA.vxd
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"EPSON Stylus Photo RX620 Series"="c:\windows\System32\spool\DRIVERS\W32X86\3\E_FATI9HA.EXE" [2004-05-20 98304]














Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 8:45:34 PM, on 8/31/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9HA.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe
C:\Program Files\Logitech\QuickCam\Quickcam.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Microsoft Windows Feedback Panel\wfpuser.exe
C:\Program Files\Microsoft Windows Feedback Panel\wfpasieve.exe
C:\Program Files\Microsoft Windows Feedback Panel\wfpcore.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Microsoft Windows Feedback Panel\WFPService.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\system32\notepad.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Trend Micro\HijackThis\HiJackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:6522
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [EPSON Stylus Photo RX620 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9HA.EXE /P31 "EPSON Stylus Photo RX620 Series" /O6 "USB001" /M "Stylus Photo RX620"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [LogitechCommunicationsManager] "C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe"
O4 - HKLM\..\Run: [LogitechQuickCamRibbon] "C:\Program Files\Logitech\QuickCam\Quickcam.exe" /hide
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKCU\..\Run: [EPSON Stylus Photo RX620 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9HA.EXE /P31 "EPSON Stylus Photo RX620 Series" /M "Stylus Photo RX620" /EF "HKCU"
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: WFPUser.lnk = C:\Program Files\Microsoft Windows Feedback Panel\wfpuser.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Bonjour - {7F9DB11C-E358-4ca6-A83D-ACC663939424} - C:\Program Files\Bonjour\ExplorerPlugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Show or hide HP Smart Web Printing - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2009.0...oUploader55.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: avast! Mail Scanner - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: avast! Web Scanner - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: Bonjour Service - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LVCOMSer - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
O23 - Service: LVSrvLauncher - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\SrvLnch\SrvLnch.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

--
End of file - 7871 bytes

Edited by BCHurricane89, 31 August 2010 - 09:18 PM.


#12 suebaby41

suebaby41

    W.A.M. (Women Against Malware)


  • Malware Response Team
  • 6,248 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:South Carolina, USA
  • Local time:02:35 PM

Posted 01 September 2010 - 07:42 PM

NOTE: If for some reason you are unable to complete a step(s), skip that step and continue with the rest of the steps. Please describe your problem with the step in your next reply.

Step 1

You may want to print this page. Make sure to work through the fixes in the order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes.

Step 2

TFC (Temp File Cleaner) will clear out all temp folders for all user accounts (temp, IE temp, java, FF, Opera, Chrome, Safari), including Administrator, All Users, LocalService, NetworkService, and any other accounts in the user folder. It also cleans out the %systemroot%\temp folder and checks for .tmp files in the %systemdrive% root folder, %systemroot%, and the system32 folder (both 32bit and 64bit on 64bit OSs). It shows the amount removed for each location found (in bytes) and the total removed (in MB). Before running, it will stop Explorer and all other running apps. When finished, if a reboot is required the user must reboot to finish clearing any in-use temp files.

TFC only cleans temp folders. TFC will not clean URL history, prefetch, or cookies. Depending on how often someone cleans their temp folders, their system hardware, and how many accounts are present, it can take anywhere from a few seconds to a minute or more. TFC will completely clear all temp files where other temp file cleaners may fail. TFC requires a reboot immediately after running. Be sure to save any unsaved work before running TFC.
  1. Please download TFC by OldTimer to your desktop.
  2. Open the file and close any other windows.
  3. It will close all programs itself when run; make sure to let it run uninterrupted.
  4. Click the Start button to begin the process. The program should not take long to finish its job.
  5. After it is finished, it should reboot your machine, if not, do this yourself to ensure a complete clean.
Step 3

In normal mode, run an online antivirus check from at least two and preferably three of the following sites
BitDefender
Computer Associates Online Virus Scan
Panda's ActiveScan
Trend Micro Housecall
Windows Live Safety Center Free Online Scan
This scanner from Trend does not require an Active X to run.
  1. Detects and removes malware ( viruses, worms, trojans, etc. )
  2. Detects and removes grayware and spyware
  3. Restores damage caused by malware to your system.
  4. Notifies about vulnerabilities in installed programs and connected network services.
  5. Multi-platform support for: Windows, Linux, Solaris.
  6. Easy-to-use with the Microsoft Internet Explorer and Mozilla Firefox.
When you have completed the scans, if you get a report of files that can’t be cleaned / deleted, make a note of the file location of anything that cannot be deleted so you can delete it yourself. Please post that list in your next reply.

Step 4

Please download Spybot-S&D©® and install Spybot-S&D©® .
  1. Be sure to UNCHECK TeaTimer when presented with the option to install. You can enable it after you are clean.
  2. Run Spybot-S&D©® , go to the Menu Bar at the top choose Mode and make certain that "Default mode" has a check mark beside it.
  3. Click the button "Search for Updates".
  4. If any updates are found, install them by placing a check mark next to each one and clicking "Download Updates".
  5. If you encounter any error messages while downloading the updates, manually download them from here.
  6. Click on "Immunize". When it detects what has or has not been blocked, block all remaining items by clicking the green plus sign next to immunize at the top.
  7. Click the button "Check for Problems".
  8. When Spybot-S&D©® is complete, it will be showing RED entries, bold BLACK entries and GREEN entries in the window.
  9. Make certain there is a check mark beside all of the RED entries ONLY.
  10. Choose "Fix Selected Problems" and allow Spybot-S&D©® to fix the RED entries.
  11. REBOOT to complete the scan and clear memory.
Note: After Windows loads, Spybot-S&D©® may run again to clean some files that it could not clean during the prior session. Follow the same procedure.

Step 5

I recommend using SpywareBlaster.
  • Please download SpywareBlaster and save it to your desktop.
  • Double click on it to install the program.
  • Follow the prompts and choose the default locations when installing the program.
  • When the program is installed, it will place an icon on your desktop.
  • Double click on the SpywareBlaster icon and you will be presented with a brief tutorial. On the first page of this tutorial, you will see some of the SpywareBlaster features
  • Click on the Next button to proceed to the second page of the tutorial.
  • If you want to purchase the software, then you should select Automatic Updating. If you do not plan on purchasing the software, then you should select the option for Manual Updating. Press the Next button.
  • At the next screen, click Finish.
  • At the next screen, Protection Status, click Enable All Protection.
  • Click Download Latest Protection Updates. This will ensure that SpywareBlaster has the latest definitions so that it can protect your browser more efficiently. You should update SpywareBlaster regularly, as much as every few days, in order to provide the best protection. Each time you update, be sure to click Enable All Protection.
Step 6
  1. Please download SUPERAntiSpyware (SAS) - SUPERAntiSpyware Free Version For Home Users
  2. Install it and double-click the icon on your desktop to run it.
  3. It will ask if you want to update the program definitions, click Yes.
  4. Under Configuration and Preferences, click the Preferences button.
  5. Click the Scanning Control tab.
  6. Under Scanner Options, make sure the following are checked:
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
    • Please leave the others unchecked.
  7. Click the Close button to leave the control center screen.
  8. On the main screen, under Scan for Harmful Software, click Scan your computer.
  9. On the left, check C:\Fixed Drive.
  10. On the right, under Complete Scan, choose Perform Complete Scan.
  11. Click Next to start the scan. Please be patient while it scans your computer.
  12. After the scan is complete, a summary box will appear. Click OK.
  13. Make sure everything in the white box has a check next to it, then click Next.
  14. It will quarantine what it found and if it asks if you want to reboot, click Yes.
  15. To retrieve the removal information, please do the following:
    • After reboot, double-click the SUPERAntispyware icon on your desktop.
    • Click Preferences. Click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • It will open in your default text editor (such as Notepad/Wordpad).
    • Please highlight everything in the notepad, then right-click and choose Copy.
    • Click Close and Close again to exit the program.
  16. Please post that information with a new HijackThis log.

SUPERAntiSpyware Advice:

CAUTION: SuperAntiSpyware comes with a program called Bootsafe, do not for any reason use this program, if used on an infected computer, it could render it UNBOOTABLE.

Step 7

We need to disconnect your computer from the Internet. By doing this, it prevents any further Internet activity until the removal of malware is complete. You need to make it impossible for viruses, trojan horses, worms and spyware to call for backup once you start to dismantle them. They will continue to infect your computer with new variants while you are connected to the Internet. We also need to prevent hackers from controlling your system and they will try to prevent you from removing the pests they installed on your computer.

Close ALL browser windows (including this one). Exit all processes and items in your System tray.

According to how your computer connects to the Internet, please disconnect your computer from the Internet. Possible means of disconnecting your computer from the Internet include:
  • Physically remove the cable for your broadband Internet service “Always On” Connection from your computer.
  • Turn your modem off.
  • Disconnect your modem cable from your computer.
  • Turn the device off for Hand-held wireless connections.
  • Some laptops have a switch that will disconnect the laptop from the Internet.
Step 8

During the process of removing malware from your computer, there are times you may need to use specialized fix tools. Certain embedded files that are part of these specialized fix tools may be detected by your antivirus or anti-malware scanner as a RiskTool, Hacking tool, Potentially unwanted tool, a virus or a Trojan when that is not the case.
These tools have been carefully created and tested by security experts so if your antivirus or anti-malware program flags them as malware, then it is a False Positive. Antivirus scanners cannot distinguish between good and malicious use of such programs; therefore, they may alert you or even automatically remove them. In these cases, the removal of these files can have unpredictable results and unintentional results.
To avoid any problems while using a specialized fix tool, it is very important that you temporarily disable your antivirus and/or anti-malware programs before using the specialized fix tool.
When your system has been cleaned, it is important that you enable your security programs to avoid reinfection.
Please disable the following program(s):

SUPERAntiSpyware

We need to disable SUPERAntiSpyware as it may interfere with the fixes that we need to make.
  1. Right click on the icon in your System Tray.
  2. Click Exit
  3. Make sure that the program, SUPERAntiSpyware itself, is also closed/not running.
Step 9

Now we will address the HijackThis fixes.
  1. If you have not already done so, please download Trend Micro - HijackThis.
  2. Double click HJTInstall.exe to begin installation.
  3. Accept the installation location, which by default is C:\Program Files\Trend Micro\HijackThis or click the Browse... button if you want to save it in another location.
  4. Click Install.
  5. A shortcut will be created on your Desktop and HijackThis will run automatically.
  6. Click the button labeled Do a system scan only.
  7. Click the Scan button in the lower left hand corner of the interface and HijackThis will quickly scan your system.
  8. Click in the boxes to the left of the following entries to place check marks (make sure not to miss any):

    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
  9. Close all browsers and other windows except for HijackThis, and click Fix Checked to have HijackThis fix the entries you checked.
Step 10

Optional Fixes is the name that we use for fixes for unnecessary programs that load during startup and run in the background. These programs are not required to start automatically as you can start them manually if you need them. You would be removing the program from your startup but you would not be removing the program itself.

Your computer may be sluggish due to the many programs loading during startup and running in the background that are not necessary. Windows has a facility for starting programs at startup time. Some of these programs are required for your computer and the applications installed on it to run correctly. A good example of such a program is a virus-checking application that must always run, constantly checking for and isolating or removing files with viruses. Other such programs are not strictly required, or are optional. In some cases, you can gain significant performance enhancements by disabling the automatic startup of these programs. In many cases, the functionality offered by the programs is still available by starting the programs manually by, for example, starting the program from the Windows Start->Programs menu. Media players and instant messaging programs often fall into this category. In fact, it is common for many modern software applications, when installed, to add programs at startup that add items to the system tray or shortcut (context) menus in Windows Explorer to provide quick access to the features and functions of these applications. While they may be useful, they do increase boot time and consume system resources. It is advised that you disable these programs so that they do not take up necessary resources or slow the boot time.

Other than ScanRegistry, SystemTray, StateMgr, antivirus program entries, and firewall program entries, very few others need to load and run.

Read the articles below to see if it applies to your computer problem with being slow to respond.
Slow Computer/browser? Check Here First; It May Not Be Malware
What to do if your Computer is running slowly
Help! My computer is slow!
50 Tips for a Super Fast PC
4 Ways to Speed Up Your Computer's Performance
It's not always malware: How to fix the top 10 Internet Explorer issues

If you decide that you want to stop the Optional Fixes in your startup, let me know and I will give you a list with instructions. You would be removing the program from your startup but you would not be removing the program itself.

Step 11

Please download and scan with Dr.Web CureIt. Follow the instructions here for performing a scan in "Safe Mode" .
-- Post the log in your next reply.

Perform an anti-rootkit (ARK) scan with one of the following:
Before performing an ARK scan it is recommended to do the following to ensure more accurate results and avoid common issues that may cause false detections.
  1. Disconnect from the Internet or physically unplug your Internet cable connection.
  2. Clean out your temporary files.
  3. Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver.
  4. Temporarily disable your anti-virus and real-time anti-spyware protection.
  5. After starting the scan, do not use the computer until the scan has completed.
  6. When finished, enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet.

Note: Not all hidden components detected by ARKs are malicious. It is normal for a Firewall, some Anti-virus and Anti-malware software (ProcessGuard, Prevx1, AVG AS), sandboxes, virtual machines and Host based Intrusion Prevention Systems (HIPS) to hook into the OS kernal/SSDT in order to protect your system. You should not be alarmed if you see any hidden entries created by these software programs after performing a scan.

Step 12

Check to see if you have insecure applications with
Secunia Software Inspector. Secunia Software Inspector:
  1. Detects insecure versions of common/popular programs installed on your computer.
  2. Verifies that all Microsoft patches are applied.
  3. Assists you in updating, patching, and protecting your computer.
  4. Activates additional security features in Sun Java.
  5. Runs through your browser. No installation or download is required.
Step 13

Please run HijackThis in Normal Mode and post a new HijackThis log so I can make sure that all the malware was deleted according to plan.

Please post:
  1. the list of file names and locations for any files that cannot be cleaned / deleted that were reported after you completed the online scans.
  2. the log from SUPERAntiSpyware
  3. a new HijackThis log
Please advise me of any problems you still have.
You don't stop laughing when you get old; you get old when you stop laughing.
A Member of U-N-I-T-E (Unified Network of Instructors and Trained Eliminators)
Malware Removal University Masters Graduate

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#13 BCHurricane89

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Posted 01 September 2010 - 08:28 PM

Ok, thanks. I will do these steps when I am available this weekend, so it might be a few days for a response.

#14 suebaby41

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Posted 02 September 2010 - 01:44 PM

No problem. Please let me know if you have any problems.
You don't stop laughing when you get old; you get old when you stop laughing.
A Member of U-N-I-T-E (Unified Network of Instructors and Trained Eliminators)
Malware Removal University Masters Graduate

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No reply within 5 days will result in your topic being closed. If you need more time, please let me know by posting in this topic so that your topic will not be closed.

#15 SifuMike

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Posted 04 September 2010 - 10:55 AM

Hi BCHurricane89,

Suebaby41 has been called aways, so I will be helping you. smile.gif
If I've saved you time & money,
please make a donation so I can keep helping people just like you! You can donate using a credit card and PayPal. Thank you!



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