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ernel32.dll trojan error - Malwarebytes quarantine doesn't work


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6 replies to this topic

#1 Kodak13

Kodak13

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  • Local time:11:56 AM

Posted 14 August 2010 - 01:42 PM

It started with FireFox and IE8 redirecting clicks to somewhere different than listed URL. Updated Malwarebytes and ran scan. This corrected the redirect problem, but then on restart Malwarebytes came up with a warning about the ernel32.dll trojan. Even though I quarantine it, it comes up on every start up/restart of my computer. I've seen other forums for this but thought it best to start new since my logs (and problem) could be different.

Running Windows XP Professional with Malwarebytes and Spybot.
DDS.txt log below, Attach.zip file and ark.txt file attached. Revised attach.zip to attach.txt (the program said to make it a zip...but the more I read, the more it seems like no one wants to open a zip and I can't blame you for that considering the site I'm on.)

Crossing my fingers that you can help me, too.

Patti
-----------------------------------------------------------------------------

DDS (Ver_10-03-17.01) - NTFSx86
Run by Patti at 10:21:36.58 on Sat 08/14/2010
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_20
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3062.2352 [GMT -5:00]


============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\ASUS\AsSysCtrlService\1.00.00\AsSysCtrlService.exe
C:\WINDOWS\system32\astsrv.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Google\Update\1.2.183.23\GoogleCrashHandler.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\SYSTEM32\USRmlnkA.exe
C:\WINDOWS\SYSTEM32\USRshutA.exe
C:\WINDOWS\SYSTEM32\USRmlnkA.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\ASUS\TurboV\TurboV.exe
C:\Program Files\ASUS\Six Engine\SixEngine.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\PROGRA~1\Ahead\NEROPH~1\data\Xtras\mssysmgr.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\Common Files\Logitech\KhalShared\KHALMNPR.EXE
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Microsoft Office\Office12\WINWORD.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat.exe
C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
C:\Documents and Settings\Patti\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = https://vpn.namginc.com/my.logon.php3
uDefault_Page_URL = hxxp://www.msn.com
uInternet Settings,ProxyOverride = *.local
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
BHO: MSN Toolbar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\msn\toolbar\3.0.1203.0\msneshellx.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: SmartSelect Class: {f4971ee7-daa0-4053-9964-665d8ee6a077} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
TB: MSN Toolbar: {1e61ed7c-7cb8-49d6-b9e9-ab4c880c8414} - c:\program files\msn\toolbar\3.0.1203.0\msneshellx.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
TB: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - No File
TB: {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File
uRun: [PhotoShow Deluxe Media Manager] c:\progra~1\ahead\neroph~1\data\xtras\mssysmgr.exe
uRun: [AdobeBridge]
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
mRun: [USRpdA] c:\windows\system32\usrmlnka.exe runservices \device\3cpipe-USRpdA
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [Alcmtr] ALCMTR.EXE
mRun: [TurboV] "c:\program files\asus\turbov\TurboV.exe"
mRun: [Six Engine] "c:\program files\asus\six engine\SixEngine.exe" -r
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [nwiz] nwiz.exe /install
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [NeroFilterCheck] c:\windows\system32\NeroCheck.exe
mRun: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [Family Tree Builder Update] c:\program files\myheritage\bin\FTBCheckUpdates.exe
mRun: [AdobeCS4ServiceManager] "c:\program files\common files\adobe\cs4servicemanager\CS4ServiceManager.exe" -launchedbylogin
mRun: [Adobe Acrobat Speed Launcher] "c:\program files\adobe\acrobat 9.0\acrobat\Acrobat_sl.exe"
mRun: [<NO NAME>]
mRun: [Acrobat Assistant 8.0] "c:\program files\adobe\acrobat 9.0\acrobat\Acrotray.exe"
mRun: [Adobe_ID0ENQBO] c:\progra~1\common~1\adobe\adobev~2\server\bin\VERSIO~2.EXE
mRun: [AdobeAAMUpdater-1.0] "c:\program files\common files\adobe\oobe\pdapp\uwa\UpdaterStartupUtility.exe"
mRun: [AdobeCS5ServiceManager] "c:\program files\common files\adobe\cs5servicemanager\CS5ServiceManager.exe" -launchedbylogin
mRun: [SwitchBoard] c:\program files\common files\adobe\switchboard\SwitchBoard.exe
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [Malwarebytes' Anti-Malware] "c:\program files\malwarebytes' anti-malware\mbamgui.exe" /starttray
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
StartupFolder: c:\docume~1\patti\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office12\ONENOTEM.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\colorv~1.lnk - c:\program files\pantone colorvision\startup\ColorVisionStartup.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\logite~1.lnk - c:\program files\logitech\setpoint\SetPoint.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\ncprot~1.lnk - c:\program files\sec\natural color pro\NCProTray.exe
mPolicies-system: EnableLUA = 0 (0x0)
IE: Append Link Target to Existing PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Append to Existing PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert Link Target to Adobe PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert to Adobe PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIECapture.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
DPF: {41EF3CD2-D8CC-4438-84B1-280BB4E77C8E} - hxxps://vpn.namginc.com/vdesk/terminal/f5tunsrv.cab#version=6031,2009,1010,310
DPF: {45B69029-F3AB-4204-92DE-D5140C3E8E74} - hxxps://vpn.namginc.com/vdesk/terminal/InstallerControl.cab#version=6031,2009,1010,0312
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1280791821000
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} -
DPF: {E0FF21FA-B857-45C5-8621-F120A0C17FF2} - hxxps://vpn.namginc.com/vdesk/terminal/urxhost.cab#version=6031,2009,1010,304
TCP: NameServer = 93.188.162.53,93.188.161.183
TCP: {93227885-2488-45E2-834C-5118861FED40} = 93.188.162.53,93.188.161.183

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\patti\applic~1\mozilla\firefox\profiles\0sbl7w2m.default\
FF - component: c:\documents and settings\patti\application data\mozilla\firefox\profiles\0sbl7w2m.default\extensions\{3112ca9c-de6d-4884-a869-9855de68056c}\components\frozen.dll
FF - plugin: c:\documents and settings\patti\application data\mozilla\firefox\profiles\0sbl7w2m.default\extensions\support@ancestry.com\plugins\npImgCtl.dll
FF - plugin: c:\program files\google\update\1.2.183.23\npGoogleOneClick8.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_colors", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_popup_windows", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.enable_click_image_resizing", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("accessibility.browsewithcaret_shortcut.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.high_water_mark", 32);
c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.gc_frequency", 1600);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.lu", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.nu", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.nz", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbaam7a8h", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgberp4a5d4ar", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--p1ai", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbayh7gpa", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.tel", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.auth.force-generic-ntlm", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.proxy.type", 5);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.buffer.cache.count", 24);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.buffer.cache.size", 4096);
c:\program files\mozilla firefox\greprefs\all.js - pref("dom.ipc.plugins.timeoutSecs", 45);
c:\program files\mozilla firefox\greprefs\all.js - pref("svg.smil.enabled", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.trackpoint_hack.enabled", -1);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.debug", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.agedWeight", 2);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.bucketSize", 1);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.maxTimeGroupings", 25);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.timeGroupingSize", 604800);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.boundaryWeight", 25);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.prefixWeight", 5);
c:\program files\mozilla firefox\greprefs\all.js - pref("accelerometer.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("html5.enable", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.allow_unrestricted_renego_everywhere__temporarily_available_pref", true);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.renego_unrestricted_hosts", "");
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.treat_unsafe_negotiation_as_broken", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.require_safe_negotiation", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.download.backgroundInterval", 600);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.url.manual", "http://www.firefox.com");
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-ja", "mozff");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.name", "chrome://browser/locale/browser.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.description", "chrome://browser/locale/browser.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add", "addons.mozilla.org");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add.36", "getpersonas.com");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("lightweightThemes.update.enabled", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.allTabs.previews", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.hide_infobar_for_outdated_plugin", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.update.notifyUser", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("toolbar.customization.usesheet", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled.nptest.dll", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled.npswf32.dll", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled.npctrl.dll", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled.npqtplugin.dll", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.enable", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.max", 20);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.cachetime", 20);

============= SERVICES / DRIVERS ===============

R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2010-3-1 64288]
R2 AsSysCtrlService;ASUS System Control Service;c:\program files\asus\assysctrlservice\1.00.00\AsSysCtrlService.exe [2009-4-25 86016]
R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2009-4-26 304464]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2009-4-26 20952]
R3 NWUSBPort2;Novatel Wireless USB Status2 Port Driver;c:\windows\system32\drivers\nwusbser2.sys [2009-12-18 174720]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-3-1 135664]
S2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2010-2-4 1352832]
S3 Adobe Version Cue CS4;Adobe Version Cue CS4;c:\program files\common files\adobe\adobe version cue cs4\server\bin\VersionCueCS4.exe [2008-8-15 284016]
S3 cpuz132;cpuz132;\??\c:\docume~1\patti\locals~1\temp\cpuz132\cpuz132_x32.sys --> c:\docume~1\patti\locals~1\temp\cpuz132\cpuz132_x32.sys [?]
S3 NWUSBCDFIL;Novatel Wireless Installation CD;c:\windows\system32\drivers\NwUsbCdFil.sys [2009-12-18 20480]
S3 SMSIVZAM5;SMSIVZAM5 NDIS Protocol Driver;c:\progra~1\verizo~1\vzacce~1\SMSIVZAM5.SYS [2009-5-25 32408]
S3 SwitchBoard;Adobe SwitchBoard;c:\program files\common files\adobe\switchboard\SwitchBoard.exe [2010-2-19 517096]

=============== Created Last 30 ================

2010-08-05 18:45:25 44544 ------w- c:\windows\system32\ernel32.dll
2010-08-02 23:31:35 21728 ----a-w- c:\windows\system32\wucltui.dll.mui
2010-08-02 23:31:35 17632 ----a-w- c:\windows\system32\wuaueng.dll.mui
2010-08-02 23:31:35 15072 ----a-w- c:\windows\system32\wuaucpl.cpl.mui
2010-08-02 23:31:35 15064 ----a-w- c:\windows\system32\wuapi.dll.mui
2010-08-02 23:31:35 0 d-----w- c:\windows\system32\SoftwareDistribution

==================== Find3M ====================

2010-07-12 23:44:04 411368 ----a-w- c:\windows\system32\deployJava1.dll
2010-07-05 16:08:53 95024 ----a-w- c:\windows\system32\drivers\SBREDrv.sys
2010-07-05 16:06:19 64288 ----a-w- c:\windows\system32\drivers\Lbd.sys
2010-06-19 15:28:14 44544 ----a-w- c:\docume~1\patti\applic~1\aa48cc6e.exe
2010-05-31 08:36:22 61440 ----a-w- c:\windows\system32\nlssrv32.exe
2010-05-31 08:36:22 57344 ----a-w- c:\windows\system32\ASTSRV.EXE
2010-05-24 01:14:34 69496 ----a-w- c:\windows\fonts\Algerian.ttf
2006-06-23 06:48:54 32768 ----a-r- c:\windows\inf\UpdateUSB.exe

============= FINISH: 10:21:48.00 ===============

Attached Files


Edited by Kodak13, 14 August 2010 - 02:41 PM.


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#2 suebaby41

suebaby41

    W.A.M. (Women Against Malware)


  • Malware Response Team
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Posted 21 August 2010 - 01:38 PM

Welcome to the BleepingComputer Forums.

Since it has been a few days since you scanned your computer with HijackThis, we will need a new HijackThis log. If you have not already downloaded Random's System Information Tool (RSIT), please download Random's System Information Tool (RSIT) by random/random which includes a HijackThis log and save it to your desktop. If you have RSIT already on your computer, please run it again.
  1. Double click on RSIT.exe to run RSIT.
  2. Click Continue at the disclaimer screen.
  3. Please post the contents of log.txt.
Thank you for your patience.

Please see Preparation Guide for use before posting about your potential Malware problem.

If you have already posted this log at another forum or if you decide to seek help at another forum, please let us know. There is a shortage of helpers and taking the time of two volunteer helpers means that someone else may not be helped.

Please post your HijackThis log as a reply to this thread and not as an attachment. I am always leery of opening attachments so I always request that HijackThis logs are to be posted as a reply to the thread. I do not think that you are attaching anything scary but others may do so.

While we are working on your HijackThis log, please:
  1. Reply to this thread; do not start another!
  2. Do not make any changes on your computer during the cleaning process or download/add programs on your computer unless instructed to do so.
  3. Do not run any other tool until instructed to do so!
  4. Let me know if any of the links do not work or if any of the tools do not work.
  5. Tell me about problems or symptoms that occur during the fix.
  6. Do not run any other programs or open any other windows while doing a fix.
  7. Ask any questions that you have regarding the fix(es), the infection(s), the performance of your computer, etc.
Thanks.
You don't stop laughing when you get old; you get old when you stop laughing.
A Member of U-N-I-T-E (Unified Network of Instructors and Trained Eliminators)
Malware Removal University Masters Graduate

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#3 Kodak13

Kodak13
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  • Local time:11:56 AM

Posted 22 August 2010 - 12:56 PM

Thank you for responding. Here it today's HiJack This log:
P.S. I love your quote about laughing and it is so true.


Logfile of random's system information tool 1.08 (written by random/random)
Run by Patti at 2010-08-22 12:52:57
Microsoft Windows XP Professional Service Pack 3
System drive C: has 4 GB (12%) free of 31 GB
Total RAM: 3062 MB (73% free)

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 12:53:11 PM, on 8/22/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\ASUS\AsSysCtrlService\1.00.00\AsSysCtrlService.exe
C:\WINDOWS\system32\astsrv.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\Google\Update\1.2.183.23\GoogleCrashHandler.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\SYSTEM32\USRmlnkA.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\SYSTEM32\USRshutA.exe
C:\WINDOWS\SYSTEM32\USRmlnkA.exe
C:\Program Files\ASUS\TurboV\TurboV.exe
C:\Program Files\ASUS\Six Engine\SixEngine.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\PROGRA~1\Ahead\NEROPH~1\data\Xtras\mssysmgr.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\SEC\Natural Color Pro\NCProTray.exe
C:\Program Files\Common Files\Logitech\KhalShared\KHALMNPR.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\UsbBoost\TurboHddUsb.exe
E:\Games\Hoyle\SIERRA\Hoyle Puzzle Games 2003\hoylepuzzlegames.exe
C:\Program Files\Verizon Wireless\VZAccess Manager\VZAccess Manager.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Patti\Desktop\RSIT.exe
C:\Program Files\trend micro\Patti.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://vpn.namginc.com/my.logon.php3
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O2 - BHO: MSN Toolbar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\MSN\Toolbar\3.0.1203.0\msneshellx.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: SmartSelect - {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O3 - Toolbar: MSN Toolbar - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - C:\Program Files\MSN\Toolbar\3.0.1203.0\msneshellx.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O4 - HKLM\..\Run: [USRpdA] C:\WINDOWS\SYSTEM32\USRmlnkA.exe RunServices \Device\3cpipe-USRpdA
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [TurboV] "C:\Program Files\ASUS\TurboV\TurboV.exe"
O4 - HKLM\..\Run: [Six Engine] "C:\Program Files\ASUS\Six Engine\SixEngine.exe" -r
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Family Tree Builder Update] C:\Program Files\MyHeritage\Bin\FTBCheckUpdates.exe
O4 - HKLM\..\Run: [AdobeCS4ServiceManager] "C:\Program Files\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.exe" -launchedbylogin
O4 - HKLM\..\Run: [Adobe Acrobat Speed Launcher] "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe"
O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe"
O4 - HKLM\..\Run: [Adobe_ID0ENQBO] C:\PROGRA~1\COMMON~1\Adobe\ADOBEV~2\Server\bin\VERSIO~2.EXE
O4 - HKLM\..\Run: [AdobeAAMUpdater-1.0] "C:\Program Files\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe"
O4 - HKLM\..\Run: [AdobeCS5ServiceManager] "C:\Program Files\Common Files\Adobe\CS5ServiceManager\CS5ServiceManager.exe" -launchedbylogin
O4 - HKLM\..\Run: [SwitchBoard] C:\Program Files\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [Malwarebytes' Anti-Malware] "C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [UsbBoost] C:\Program Files\UsbBoost\TurboHddUsb.exe
O4 - HKCU\..\Run: [PhotoShow Deluxe Media Manager] C:\PROGRA~1\Ahead\NEROPH~1\data\Xtras\mssysmgr.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\RunOnce: [FlashPlayerUpdate] C:\WINDOWS\system32\Macromed\Flash\FlashUtil10g_Plugin.exe -update plugin
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
O4 - Global Startup: ColorVisionStartup.lnk = C:\Program Files\PANTONE COLORVISION\Startup\ColorVisionStartup.exe
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe
O4 - Global Startup: NCProTray.lnk = ?
O8 - Extra context menu item: Append Link Target to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Append to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert Link Target to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {41EF3CD2-D8CC-4438-84B1-280BB4E77C8E} (F5 Networks Dynamic Application Tunnel Control) - https://vpn.namginc.com/vdesk/terminal/f5tu...1,2009,1010,310
O16 - DPF: {45B69029-F3AB-4204-92DE-D5140C3E8E74} (F5 Networks Auto Update) - https://vpn.namginc.com/vdesk/terminal/Inst...,2009,1010,0312
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupd...b?1280791821000
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} -
O16 - DPF: {E0FF21FA-B857-45C5-8621-F120A0C17FF2} (F5 Networks Host Control) - https://vpn.namginc.com/vdesk/terminal/urxh...1,2009,1010,304
O17 - HKLM\System\CCS\Services\Tcpip\..\{93227885-2488-45E2-834C-5118861FED40}: NameServer = 93.188.162.53,93.188.161.183
O17 - HKLM\System\CCS\Services\Tcpip\..\{DB3262AF-863E-4261-AEB6-B8CA6C984223}: NameServer = 69.78.96.14 66.174.92.14
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 93.188.162.53,93.188.161.183
O17 - HKLM\System\CS1\Services\Tcpip\..\{93227885-2488-45E2-834C-5118861FED40}: NameServer = 93.188.162.53,93.188.161.183
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 93.188.162.53,93.188.161.183
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Adobe Version Cue CS4 - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\Adobe Version Cue CS4\Server\bin\VersionCueCS4.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: ASUS System Control Service (AsSysCtrlService) - Unknown owner - C:\Program Files\ASUS\AsSysCtrlService\1.00.00\AsSysCtrlService.exe
O23 - Service: AST Service (astcc) - Nalpeiron Ltd. - C:\WINDOWS\system32\astsrv.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Adobe SwitchBoard (SwitchBoard) - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\SwitchBoard\SwitchBoard.exe

--
End of file - 12102 bytes

======Scheduled tasks folder======

C:\WINDOWS\tasks\aa48cc6e.job
C:\WINDOWS\tasks\Ad-Aware Update (Weekly).job
C:\WINDOWS\tasks\AdobeAAMUpdater-1.0-PLF-36DFFA28B3F-Patti.job
C:\WINDOWS\tasks\GoogleUpdateTaskMachineCore.job
C:\WINDOWS\tasks\GoogleUpdateTaskMachineUA.job

======Registry dump======

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4efb-9B51-7695ECA05670}]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{18DF081C-E8AD-4283-A596-FA578C2EBDC3}]
Adobe PDF Link Helper - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll [2009-12-21 75200]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{53707962-6F74-2D53-2644-206D7942484F}]
Spybot-S&D IE Protection - C:\PROGRA~1\SPYBOT~1\SDHelper.dll [2009-01-26 1879896]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE7CD045-E861-484f-8273-0445EE161910}]
Adobe PDF Conversion Toolbar Helper - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll [2009-12-21 349640]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{d2ce3e00-f94a-4740-988e-03dc2f38c34f}]
MSN Toolbar Helper - C:\Program Files\MSN\Toolbar\3.0.1203.0\msneshellx.dll [2009-03-13 82768]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{DBC80044-A445-435b-BC74-9C25C1C588A9}]
Java™ Plug-In 2 SSV Helper - C:\Program Files\Java\jre6\bin\jp2ssv.dll [2010-07-12 41760]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{E7E6F031-17CE-4C07-BC86-EABFE594F69C}]
JQSIEStartDetectorImpl Class - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll [2010-07-12 79648]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{F4971EE7-DAA0-4053-9964-665D8EE6A077}]
SmartSelect Class - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll [2009-12-21 349640]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
{1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - MSN Toolbar - C:\Program Files\MSN\Toolbar\3.0.1203.0\msneshellx.dll [2009-03-13 82768]
{47833539-D0C5-4125-9FA8-0819E2EAAC93} - Adobe PDF - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll [2009-12-21 349640]

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run]
"USRpdA"=C:\WINDOWS\SYSTEM32\USRmlnkA.exe [2006-02-28 77891]
"RTHDCPL"=C:\WINDOWS\RTHDCPL.EXE [2008-07-03 16876032]
"Alcmtr"=C:\WINDOWS\ALCMTR.EXE [2008-06-19 57344]
"TurboV"=C:\Program Files\ASUS\TurboV\TurboV.exe [2008-10-21 4040192]
"Six Engine"=C:\Program Files\ASUS\Six Engine\SixEngine.exe [2008-11-13 5974528]
"NvCplDaemon"=C:\WINDOWS\system32\NvCpl.dll [2009-02-09 13680640]
"nwiz"=nwiz.exe /install []
"NvMediaCenter"=C:\WINDOWS\system32\NvMcTray.dll [2009-02-09 86016]
"NeroFilterCheck"=C:\WINDOWS\system32\NeroCheck.exe [2001-07-09 155648]
"Kernel and Hardware Abstraction Layer"=C:\WINDOWS\KHALMNPR.EXE [2007-04-11 56080]
"QuickTime Task"=C:\Program Files\QuickTime\qttask.exe [2009-05-26 413696]
"iTunesHelper"=C:\Program Files\iTunes\iTunesHelper.exe [2009-06-05 292136]
"Family Tree Builder Update"=C:\Program Files\MyHeritage\Bin\FTBCheckUpdates.exe [2009-01-14 113680]
"AdobeCS4ServiceManager"=C:\Program Files\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.exe [2008-08-14 611712]
"Adobe Acrobat Speed Launcher"=C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe [2009-12-22 38840]
""= []
"Acrobat Assistant 8.0"=C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe [2009-12-21 640440]
"Adobe_ID0ENQBO"=C:\PROGRA~1\COMMON~1\Adobe\ADOBEV~2\Server\bin\VERSIO~2.EXE [2008-08-15 378224]
"AdobeAAMUpdater-1.0"=C:\Program Files\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe [2010-03-06 500208]
"AdobeCS5ServiceManager"=C:\Program Files\Common Files\Adobe\CS5ServiceManager\CS5ServiceManager.exe [2010-02-22 406992]
"SwitchBoard"=C:\Program Files\Common Files\Adobe\SwitchBoard\SwitchBoard.exe [2010-02-19 517096]
"Adobe ARM"=C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe [2010-06-09 976832]
"Malwarebytes' Anti-Malware"=C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe [2010-04-29 437584]
"SunJavaUpdateSched"=C:\Program Files\Common Files\Java\Java Update\jusched.exe [2010-02-18 248040]
"UsbBoost"=C:\Program Files\UsbBoost\TurboHddUsb.exe [2010-08-21 3788800]

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
"PhotoShow Deluxe Media Manager"=C:\PROGRA~1\Ahead\NEROPH~1\data\Xtras\mssysmgr.exe [2004-05-12 196608]
"AdobeBridge"= []
"SpybotSD TeaTimer"=C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe [2009-03-05 2260480]
"MSMSGS"=C:\Program Files\Messenger\msmsgs.exe [2008-04-14 1695232]

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce]
"FlashPlayerUpdate"=C:\WINDOWS\system32\Macromed\Flash\FlashUtil10g_Plugin.exe [2010-05-07 223184]

C:\Documents and Settings\All Users\Start Menu\Programs\Startup
ColorVisionStartup.lnk - C:\Program Files\PANTONE COLORVISION\Startup\ColorVisionStartup.exe
Logitech SetPoint.lnk - C:\Program Files\Logitech\SetPoint\SetPoint.exe
NCProTray.lnk - C:\Program Files\SEC\Natural Color Pro\NCProTray.exe

C:\Documents and Settings\Patti\Start Menu\Programs\Startup
OneNote 2007 Screen Clipper and Launcher.lnk - C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Lavasoft Ad-Aware Service]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WdfLoadGroup]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\network\Lavasoft Ad-Aware Service]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\network\WdfLoadGroup]

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\System]
"dontdisplaylastusername"=0
"legalnoticecaption"=
"legalnoticetext"=
"shutdownwithoutlogon"=1
"undockwithoutlogon"=1
"EnableLUA"=0

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\explorer]
"NoDriveTypeAutoRun"=145

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]
"%windir%\system32\sessmgr.exe"="%windir%\system32\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\Program Files\Microsoft Office\Office12\ONENOTE.EXE"="C:\Program Files\Microsoft Office\Office12\ONENOTE.EXE:*:Enabled:Microsoft Office OneNote"
"C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE"="C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE:*:Enabled:Microsoft Office Outlook"
"%windir%\Network Diagnostic\xpnetdiag.exe"="%windir%\Network Diagnostic\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"C:\Program Files\Bonjour\mDNSResponder.exe"="C:\Program Files\Bonjour\mDNSResponder.exe:*:Enabled:Bonjour"
"C:\WINDOWS\Downloaded Program Files\TunnelServer.exe"="C:\WINDOWS\Downloaded Program Files\TunnelServer.exe:*:Enabled:TunnelServer"
"C:\Program Files\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.exe"="C:\Program Files\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.exe:*:Enabled:Adobe CSI CS4"
"C:\Program Files\Common Files\Adobe\Adobe Version Cue CS4\Server\bin\VersionCueCS4.exe"="C:\Program Files\Common Files\Adobe\Adobe Version Cue CS4\Server\bin\VersionCueCS4.exe:*:Enabled:Adobe Version Cue CS4 Server"
"C:\WINDOWS\system32\spoolsv.exe"="C:\WINDOWS\system32\spoolsv.exe:*:Enabled:spoolsv.exe"
"C:\Program Files\iTunes\iTunes.exe"="C:\Program Files\iTunes\iTunes.exe:*:Enabled:iTunes"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]
"%windir%\system32\sessmgr.exe"="%windir%\system32\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"%windir%\Network Diagnostic\xpnetdiag.exe"="%windir%\Network Diagnostic\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"

======File associations======

.js - open - "C:\Program Files\Adobe\Adobe Dreamweaver CS5\dreamweaver.exe","%1"

======List of files/folders created in the last 1 months======

2010-08-22 12:52:57 ----D---- C:\rsit
2010-08-21 17:12:21 ----D---- C:\Documents and Settings\All Users\Application Data\FNET
2010-08-21 17:12:21 ----A---- C:\WINDOWS\system32\drivers\FNETURPX.SYS
2010-08-21 17:12:20 ----D---- C:\Program Files\UsbBoost
2010-08-21 17:12:20 ----A---- C:\WINDOWS\system32\drivers\FNETTBOH.SYS
2010-08-05 13:45:25 ----N---- C:\WINDOWS\system32\ernel32.dll
2010-08-02 18:31:35 ----D---- C:\WINDOWS\system32\SoftwareDistribution
2010-08-02 18:31:35 ----A---- C:\WINDOWS\system32\wups2.dll
2010-08-02 18:31:35 ----A---- C:\WINDOWS\system32\wucltui.dll.mui
2010-08-02 18:31:35 ----A---- C:\WINDOWS\system32\wuaueng.dll.mui
2010-08-02 18:31:35 ----A---- C:\WINDOWS\system32\wuapi.dll.mui

======List of files/folders modified in the last 1 months======

2010-08-22 12:53:11 ----D---- C:\Program Files\Trend Micro
2010-08-22 12:52:57 ----D---- C:\WINDOWS\Prefetch
2010-08-22 12:51:10 ----A---- C:\WINDOWS\ModemLog_Novatel Wireless Modem.txt
2010-08-22 09:45:00 ----A---- C:\WINDOWS\SchedLgU.Txt
2010-08-22 09:38:05 ----D---- C:\Documents and Settings\Patti\Application Data\U3
2010-08-21 18:45:31 ----D---- C:\WINDOWS\Temp
2010-08-21 17:12:21 ----D---- C:\WINDOWS\system32\drivers
2010-08-21 17:12:20 ----RD---- C:\Program Files
2010-08-21 16:56:49 ----D---- C:\WINDOWS\system32\CatRoot2
2010-08-19 19:39:08 ----D---- C:\WINDOWS\system32
2010-08-19 19:39:08 ----A---- C:\WINDOWS\system32\PerfStringBackup.INI
2010-08-16 17:07:01 ----SD---- C:\WINDOWS\Tasks
2010-08-14 13:36:21 ----D---- C:\Program Files\Mozilla Firefox
2010-08-09 19:55:11 ----AD---- C:\WINDOWS
2010-08-05 13:45:06 ----RSD---- C:\WINDOWS\Fonts
2010-08-05 13:03:58 ----SHD---- C:\WINDOWS\Installer
2010-08-04 09:28:43 ----D---- C:\Program Files\Adobe
2010-08-04 07:04:49 ----RSHDC---- C:\WINDOWS\system32\dllcache
2010-08-02 18:31:40 ----D---- C:\WINDOWS\SoftwareDistribution
2010-08-02 18:31:37 ----HD---- C:\WINDOWS\inf
2010-08-02 18:31:37 ----D---- C:\WINDOWS\Help
2010-08-02 18:30:39 ----SD---- C:\WINDOWS\Downloaded Program Files

======List of drivers (R=Running, S=Stopped, 0=Boot, 1=System, 2=Auto, 3=Demand, 4=Disabled)======

R0 Lbd;Lbd; C:\WINDOWS\system32\DRIVERS\Lbd.sys [2010-07-05 64288]
R0 ohci1394;VIA OHCI Compliant IEEE 1394 Host Controller; C:\WINDOWS\system32\DRIVERS\ohci1394.sys [2008-04-14 61696]
R0 PxHelp20;PxHelp20; C:\WINDOWS\System32\Drivers\PxHelp20.sys [2009-04-17 44944]
R1 AsIO;AsIO; C:\WINDOWS\system32\drivers\AsIO.sys [2007-12-17 12400]
R1 FNETURPX;FNETURPX; C:\WINDOWS\System32\drivers\FNETURPX.SYS [2010-08-21 7936]
R1 intelppm;Intel Processor Driver; C:\WINDOWS\system32\DRIVERS\intelppm.sys [2008-04-14 36352]
R1 NCPro;NCPro; C:\WINDOWS\system32\drivers\MTictwl.sys [2006-08-28 13312]
R1 WmiAcpi;Microsoft Windows Management Interface for ACPI; C:\WINDOWS\system32\DRIVERS\wmiacpi.sys [2008-04-14 8832]
R2 adfs;adfs; C:\WINDOWS\system32\drivers\adfs.sys [2008-08-14 74720]
R3 Arp1394;1394 ARP Client Protocol; C:\WINDOWS\system32\DRIVERS\arp1394.sys [2008-04-14 60800]
R3 GEARAspiWDM;GEAR ASPI Filter Driver; C:\WINDOWS\system32\DRIVERS\GEARAspiWDM.sys [2009-03-19 23400]
R3 HDAudBus;Microsoft UAA Bus Driver for High Definition Audio; C:\WINDOWS\system32\DRIVERS\HDAudBus.sys [2008-04-13 144384]
R3 hidusb;Microsoft HID Class Driver; C:\WINDOWS\system32\DRIVERS\hidusb.sys [2008-04-14 10368]
R3 IntcAzAudAddService;Service for Realtek HD Audio (WDM); C:\WINDOWS\system32\drivers\RtkHDAud.sys [2008-07-03 4745216]
R3 L8042Kbd;Logitech SetPoint Keyboard Driver; C:\WINDOWS\system32\DRIVERS\L8042Kbd.sys [2007-04-11 20496]
R3 LHidFilt;Logitech SetPoint KMDF HID Filter Driver; C:\WINDOWS\system32\DRIVERS\LHidFilt.Sys [2007-04-11 34832]
R3 LMouFilt;Logitech SetPoint KMDF Mouse Filter Driver; C:\WINDOWS\system32\DRIVERS\LMouFilt.Sys [2007-04-11 36112]
R3 MBAMProtector;MBAMProtector; \??\C:\WINDOWS\system32\drivers\mbam.sys []
R3 mouhid;Mouse HID Driver; C:\WINDOWS\system32\DRIVERS\mouhid.sys [2001-08-17 12160]
R3 MTsensor;ATK0110 ACPI UTILITY; C:\WINDOWS\system32\DRIVERS\ASACPI.sys [2004-08-13 5810]
R3 NIC1394;1394 Net Driver; C:\WINDOWS\system32\DRIVERS\nic1394.sys [2008-04-14 61824]
R3 nv;nv; C:\WINDOWS\system32\DRIVERS\nv4_mini.sys [2009-02-09 6307328]
R3 NWADI;NWADI Bus Enumerator; C:\WINDOWS\system32\DRIVERS\NWADIenum.sys [2009-12-18 230912]
R3 NWUSBModem;Novatel Wireless USB Modem Driver; C:\WINDOWS\system32\DRIVERS\nwusbmdm.sys [2009-12-18 174720]
R3 NWUSBPort;Novatel Wireless USB Status Port Driver; C:\WINDOWS\system32\DRIVERS\nwusbser.sys [2009-12-18 174720]
R3 NWUSBPort2;Novatel Wireless USB Status2 Port Driver; C:\WINDOWS\system32\DRIVERS\nwusbser2.sys [2009-12-18 174720]
R3 RTLE8023xp;Realtek 10/100/1000 PCI-E NIC Family NDIS XP Driver; C:\WINDOWS\system32\DRIVERS\Rtenicxp.sys [2008-08-07 111360]
R3 SMSIVZAM5;SMSIVZAM5 NDIS Protocol Driver; \??\C:\PROGRA~1\VERIZO~1\VZACCE~1\SMSIVZAM5.SYS []
R3 usbccgp;Microsoft USB Generic Parent Driver; C:\WINDOWS\system32\DRIVERS\usbccgp.sys [2008-04-14 32128]
R3 usbprint;Microsoft USB PRINTER Class; C:\WINDOWS\system32\DRIVERS\usbprint.sys [2008-04-14 25856]
R3 USBSTOR;USB Mass Storage Driver; C:\WINDOWS\system32\DRIVERS\USBSTOR.SYS [2008-04-14 26368]
R3 usbuhci;Microsoft USB Universal Host Controller Miniport Driver; C:\WINDOWS\system32\DRIVERS\usbuhci.sys [2008-04-14 20608]
R3 USRpdA;U.S. Robotics 56K PCI Faxmodem Driver; C:\WINDOWS\system32\DRIVERS\USRpdA.sys [2001-08-17 113762]
R3 Wdf01000;Wdf01000; C:\WINDOWS\system32\DRIVERS\Wdf01000.sys [2006-11-02 492000]
S3 cpuz132;cpuz132; \??\C:\DOCUME~1\Patti\LOCALS~1\Temp\cpuz132\cpuz132_x32.sys []
S3 cvspydr2;ColorVision Spyder 2; C:\WINDOWS\system32\DRIVERS\cvspydr2.sys [2002-04-02 33024]
S3 FNETTBOH;FNETTBOH; C:\WINDOWS\System32\drivers\FNETTBOH.SYS [2010-08-21 23680]
S3 MagicTune;MagicTune; C:\WINDOWS\system32\drivers\MTiCtwl.sys [2006-08-28 13312]
S3 NWUSBCDFIL;Novatel Wireless Installation CD; C:\WINDOWS\system32\DRIVERS\NwUsbCdFil.sys [2009-12-18 20480]
S3 USBAAPL;Apple Mobile USB Driver; C:\WINDOWS\System32\Drivers\usbaapl.sys [2009-06-05 39424]
S3 usbscan;USB Scanner Driver; C:\WINDOWS\system32\DRIVERS\usbscan.sys [2008-04-14 15104]

======List of services (R=Running, S=Stopped, 0=Boot, 1=System, 2=Auto, 3=Demand, 4=Disabled)======

R2 Apple Mobile Device;Apple Mobile Device; C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe [2009-06-05 144712]
R2 AsSysCtrlService;ASUS System Control Service; C:\Program Files\ASUS\AsSysCtrlService\1.00.00\AsSysCtrlService.exe [2008-08-15 86016]
R2 astcc;AST Service; C:\WINDOWS\system32\astsrv.exe [2010-05-31 57344]
R2 Bonjour Service;Bonjour Service; C:\Program Files\Bonjour\mDNSResponder.exe [2008-12-12 238888]
R2 JavaQuickStarterService;Java Quick Starter; C:\Program Files\Java\jre6\bin\jqs.exe [2010-07-12 153376]
R2 MBAMService;MBAMService; C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe [2010-04-29 304464]
R2 NVSvc;NVIDIA Display Driver Service; C:\WINDOWS\system32\nvsvc32.exe [2009-02-09 163908]
R3 FLEXnet Licensing Service;FLEXnet Licensing Service; C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe [2009-05-07 655624]
R3 iPod Service;iPod Service; C:\Program Files\iPod\bin\iPodService.exe [2009-06-05 541992]
S2 gupdate;Google Update Service (gupdate); C:\Program Files\Google\Update\GoogleUpdate.exe [2010-03-01 135664]
S2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service; C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe [2010-07-05 1352832]
S3 Adobe Version Cue CS4;Adobe Version Cue CS4; C:\Program Files\Common Files\Adobe\Adobe Version Cue CS4\Server\bin\VersionCueCS4.exe [2008-08-15 284016]
S3 aspnet_state;ASP.NET State Service; C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet_state.exe [2007-10-24 33800]
S3 clr_optimization_v2.0.50727_32;.NET Runtime Optimization Service v2.0.50727_X86; C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe [2007-10-24 70144]
S3 odserv;Microsoft Office Diagnostics Service; C:\Program Files\Common Files\Microsoft Shared\OFFICE12\ODSERV.EXE [2006-10-26 441136]
S3 ose;Office Source Engine; C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE [2006-10-26 145184]
S3 SwitchBoard;Adobe SwitchBoard; C:\Program Files\Common Files\Adobe\SwitchBoard\SwitchBoard.exe [2010-02-19 517096]

-----------------EOF-----------------


#4 suebaby41

suebaby41

    W.A.M. (Women Against Malware)


  • Malware Response Team
  • 6,248 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:South Carolina, USA
  • Local time:11:56 AM

Posted 23 August 2010 - 02:50 PM

NOTE: If for some reason you are unable to complete a step(s), skip that step and continue with the rest of the steps. Please describe your problem with the step in your next reply.

Step 1

You may want to print this page. Make sure to work through the fixes in the order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes.

Step 2

A
Please download GooredFix from one of the locations below and save it to your Desktop
Download Mirror #1
Download Mirror #2
  • Ensure all Firefox windows are closed.
  • To run the tool, double-click it (XP), or right-click and select Run As Administrator (Vista).
  • When prompted to run the scan, click Yes.
  • GooredFix will check for infections, and then a log will appear. Please post the contents of that log in your next reply (it can also be found on your desktop, called GooredFix.txt).
Step B

Often redirection is caused by a DNS and Hosts file hijack. Flush and restore both.

Clean Hosts File
    * Access folder C:\WINDOWS\SYSTEM32\DRIVERS\ETC in Explorer.
  1. Open file HOSTS in Notepad . Before making changes, do a Save As and save a backup of this file as HOSTS.BAK .
  2. Reopen the HOSTS file.
  3. Delete all entries in this file except for the following and any other entries you are sure have legitimate uses:

    127.0.0.1 localhost
  4. Save the file.
Note: If you use customized Hosts Files such as the mvps hosts file, you will need to download and install it again. Make sure you read the instructions on how to install the hosts file. There is a good tutorial HERE.

Step C

Flush DNS:
  1. Open up a command prompt Start > Run > "cmd.exe" > OK.
  2. Type in the command ipconfig /flushdns.
Step D

Prior to using this program, please back up your data:

There are several free Backup Programs. Please decide for yourself which one meets your needs. Use at your own risk. You can check out other BackUp Programs at the sites below:Step E

Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!
Be sure to download TDSSKiller.exe (v2.4.0.0) from Kaspersky's website and not TDSSKiller.zip which appears to be an older version 2.3.2.2 of the tool.
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • If TDSSKiller does not run, try renaming it.
  • To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
  • Click the Start Scan button.
  • Do not use the computer during the scan
  • If the scan completes with nothing found, click Close to exit.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.
Please post a new HijackThis log.

Step 3

TFC (Temp File Cleaner) will clear out all temp folders for all user accounts (temp, IE temp, java, FF, Opera, Chrome, Safari), including Administrator, All Users, LocalService, NetworkService, and any other accounts in the user folder. It also cleans out the %systemroot%\temp folder and checks for .tmp files in the %systemdrive% root folder, %systemroot%, and the system32 folder (both 32bit and 64bit on 64bit OSs). It shows the amount removed for each location found (in bytes) and the total removed (in MB). Before running, it will stop Explorer and all other running apps. When finished, if a reboot is required the user must reboot to finish clearing any in-use temp files.

TFC only cleans temp folders. TFC will not clean URL history, prefetch, or cookies. Depending on how often someone cleans their temp folders, their system hardware, and how many accounts are present, it can take anywhere from a few seconds to a minute or more. TFC will completely clear all temp files where other temp file cleaners may fail. TFC requires a reboot immediately after running. Be sure to save any unsaved work before running TFC.
  1. Please download TFC by OldTimer to your desktop.
  2. Open the file and close any other windows.
  3. It will close all programs itself when run; make sure to let it run uninterrupted.
  4. Click the Start button to begin the process. The program should not take long to finish its job.
  5. After it is finished, it should reboot your machine, if not, do this yourself to ensure a complete clean.
Step 4

In normal mode, run an online antivirus check from at least two and preferably three of the following sites
BitDefender
Computer Associates Online Virus Scan
Panda's ActiveScan
Trend Micro Housecall
Windows Live Safety Center Free Online Scan
This scanner from Trend does not require an Active X to run.
  1. Detects and removes malware ( viruses, worms, trojans, etc. )
  2. Detects and removes grayware and spyware
  3. Restores damage caused by malware to your system.
  4. Notifies about vulnerabilities in installed programs and connected network services.
  5. Multi-platform support for: Windows, Linux, Solaris.
  6. Easy-to-use with the Microsoft Internet Explorer and Mozilla Firefox.
When you have completed the scans, if you get a report of files that can’t be cleaned / deleted, make a note of the file location of anything that cannot be deleted so you can delete it yourself. Please post that list in your next reply.

Step 5

I recommend using SpywareBlaster.
  • Please download SpywareBlaster and save it to your desktop.
  • Double click on it to install the program.
  • Follow the prompts and choose the default locations when installing the program.
  • When the program is installed, it will place an icon on your desktop.
  • Double click on the SpywareBlaster icon and you will be presented with a brief tutorial. On the first page of this tutorial, you will see some of the SpywareBlaster features
  • Click on the Next button to proceed to the second page of the tutorial.
  • If you want to purchase the software, then you should select Automatic Updating. If you do not plan on purchasing the software, then you should select the option for Manual Updating. Press the Next button.
  • At the next screen, click Finish.
  • At the next screen, Protection Status, click Enable All Protection.
  • Click Download Latest Protection Updates. This will ensure that SpywareBlaster has the latest definitions so that it can protect your browser more efficiently. You should update SpywareBlaster regularly, as much as every few days, in order to provide the best protection. Each time you update, be sure to click Enable All Protection.
Step 6

Malwarebytes' Anti-Malware is FREEWARE, however you may upgrade to the PRO version which contains realtime protection, scheduled scanning and updating.
  1. Please download Malwarebytes Anti-Malware (MBAM). Alternate download link
  2. Double-click on Download_mbam-setup.exe to install the application.
  3. When the installation begins, follow the prompts and do not make any changes to default settings.
  4. When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  5. Click Finish.
  6. MBAM will automatically start and you will be asked to update the program before performing scan. If an update is found, the program will automatically update itself.
  7. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from the Malware Bytes Web site. Scroll down the page until you see Latest Database; click Download from GT500.org
  8. Double-click on mbam-rules.exe to install.
  9. On the Scanner tab, make sure the Perform Quick Scan option is selected.
  10. Click on the Scan button.
  11. If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  12. The scan will begin and Scan in progress will show at the top. It may take some time to complete; please be patient.
  13. When the scan is finished, a message box will say "The scan completed successfully.
  14. At the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  15. Make sure that everything is checked, and click Remove Selected.
  16. When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  17. The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  18. Copy and paste the contents of that report in your next reply and exit MBAM.
  19. Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
Step 7
  1. Please download SUPERAntiSpyware (SAS) - SUPERAntiSpyware Free Version For Home Users
  2. Install it and double-click the icon on your desktop to run it.
  3. It will ask if you want to update the program definitions, click Yes.
  4. Under Configuration and Preferences, click the Preferences button.
  5. Click the Scanning Control tab.
  6. Under Scanner Options, make sure the following are checked:
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
    • Please leave the others unchecked.
  7. Click the Close button to leave the control center screen.
  8. On the main screen, under Scan for Harmful Software, click Scan your computer.
  9. On the left, check C:\Fixed Drive.
  10. On the right, under Complete Scan, choose Perform Complete Scan.
  11. Click Next to start the scan. Please be patient while it scans your computer.
  12. After the scan is complete, a summary box will appear. Click OK.
  13. Make sure everything in the white box has a check next to it, then click Next.
  14. It will quarantine what it found and if it asks if you want to reboot, click Yes.
  15. To retrieve the removal information, please do the following:
    • After reboot, double-click the SUPERAntispyware icon on your desktop.
    • Click Preferences. Click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • It will open in your default text editor (such as Notepad/Wordpad).
    • Please highlight everything in the notepad, then right-click and choose Copy.
    • Click Close and Close again to exit the program.
  16. Please post that information with a new HijackThis log.

SUPERAntiSpyware Advice:

CAUTION: SuperAntiSpyware comes with a program called Bootsafe, do not for any reason use this program, if used on an infected computer, it could render it UNBOOTABLE.

Step 8

We need to disconnect your computer from the Internet. By doing this, it prevents any further Internet activity until the removal of malware is complete. You need to make it impossible for viruses, trojan horses, worms and spyware to call for backup once you start to dismantle them. They will continue to infect your computer with new variants while you are connected to the Internet. We also need to prevent hackers from controlling your system and they will try to prevent you from removing the pests they installed on your computer.

Close ALL browser windows (including this one). Exit all processes and items in your System tray.

According to how your computer connects to the Internet, please disconnect your computer from the Internet. Possible means of disconnecting your computer from the Internet include:
  • Physically remove the cable for your broadband Internet service “Always On” Connection from your computer.
  • Turn your modem off.
  • Disconnect your modem cable from your computer.
  • Turn the device off for Hand-held wireless connections.
  • Some laptops have a switch that will disconnect the laptop from the Internet.
Step 9

During the process of removing malware from your computer, there are times you may need to use specialized fix tools. Certain embedded files that are part of these specialized fix tools may be detected by your antivirus or anti-malware scanner as a RiskTool, Hacking tool, Potentially unwanted tool, a virus or a Trojan when that is not the case.
These tools have been carefully created and tested by security experts so if your antivirus or anti-malware program flags them as malware, then it is a False Positive. Antivirus scanners cannot distinguish between good and malicious use of such programs; therefore, they may alert you or even automatically remove them. In these cases, the removal of these files can have unpredictable results and unintentional results.
To avoid any problems while using a specialized fix tool, it is very important that you temporarily disable your antivirus and/or anti-malware programs before using the specialized fix tool.
When your system has been cleaned, it is important that you enable your security programs to avoid reinfection.
Please disable the following program(s):

Spybot - S&D TeaTimer

We need to disable Spybot TeaTimer as it may interfere with the cleaning.
Please do not enable it until I tell you that your HijackThis log is clean.

Step A
  1. Right-click the Spybot icon in the System Tray (looks like a blue/white calendar with a padlock symbol)
  2. If you have the new version 1.5, Click once on Resident Protection, then right click the Spybot[b] icon again and make sure [b]Resident Protection is now unchecked. The Spybot icon in the System Tray should now be now colorless.
  3. If you have Version 1.4, Click on Exit Spybot S&D Resident.
Step B

Second step, For Either Version :
  1. Open Spybot S&D.
  2. Click Mode, choose Advanced Mode.
  3. Go To the bottom of the vertical Panel on the Left, Click Tools.
  4. In left panel, click Resident (shows a red/white shield).
  5. If your firewall raises a question, say OK.
  6. In the Resident protection status frame, uncheck the box labeled Resident "Tea-Timer"(Protection of over-all system settings) active.
  7. OK any prompts.
  8. Use File > Exit to terminate Spybot.
  9. Reboot your machine for the changes to take effect.
    Don't forget to restart Spybot - Search and Destroy's Teatimer when your machine is clean and undo the changes above.

SUPERAntiSpyware

We need to disable SUPERAntiSpyware as it may interfere with the fixes that we need to make.
  1. Right click on the icon in your System Tray.
  2. Click Exit
  3. Make sure that the program, SUPERAntiSpyware itself, is also closed/not running.
Step 10

Now we will address the HijackThis fixes.
  1. If you have not already done so, please download Trend Micro - HijackThis.
  2. Double click HJTInstall.exe to begin installation.
  3. Accept the installation location, which by default is C:\Program Files\Trend Micro\HijackThis or click the Browse... button if you want to save it in another location.
  4. Click Install.
  5. A shortcut will be created on your Desktop and HijackThis will run automatically.
  6. Click the button labeled Do a system scan only.
  7. Click the Scan button in the lower left hand corner of the interface and HijackThis will quickly scan your system.
  8. Click in the boxes to the left of the following entries to place check marks (make sure not to miss any):

    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
    O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} -


    Is this your Internet Service Provider (ISP)? If this is not your ISP, you need to use HijackThis to fix item(s).

    O17 - HKLM\System\CCS\Services\Tcpip\..\{93227885-2488-45E2-834C-5118861FED40}: NameServer = 93.188.162.53,93.188.161.183
    O17 - HKLM\System\CCS\Services\Tcpip\..\{DB3262AF-863E-4261-AEB6-B8CA6C984223}: NameServer = 69.78.96.14 66.174.92.14
    O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 93.188.162.53,93.188.161.183
    O17 - HKLM\System\CS1\Services\Tcpip\..\{93227885-2488-45E2-834C-5118861FED40}: NameServer = 93.188.162.53,93.188.161.183
    O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 93.188.162.53,93.188.161.183

  9. Close all browsers and other windows except for HijackThis, and click Fix Checked to have HijackThis fix the entries you checked.
Step 11

Optional Fixes is the name that we use for fixes for unnecessary programs that load during startup and run in the background. These programs are not required to start automatically as you can start them manually if you need them. You would be removing the program from your startup but you would not be removing the program itself.

Your computer may be sluggish due to the many programs loading during startup and running in the background that are not necessary. Windows has a facility for starting programs at startup time. Some of these programs are required for your computer and the applications installed on it to run correctly. A good example of such a program is a virus-checking application that must always run, constantly checking for and isolating or removing files with viruses. Other such programs are not strictly required, or are optional. In some cases, you can gain significant performance enhancements by disabling the automatic startup of these programs. In many cases, the functionality offered by the programs is still available by starting the programs manually by, for example, starting the program from the Windows Start->Programs menu. Media players and instant messaging programs often fall into this category. In fact, it is common for many modern software applications, when installed, to add programs at startup that add items to the system tray or shortcut (context) menus in Windows Explorer to provide quick access to the features and functions of these applications. While they may be useful, they do increase boot time and consume system resources. It is advised that you disable these programs so that they do not take up necessary resources or slow the boot time.

Other than ScanRegistry, SystemTray, StateMgr, antivirus program entries, and firewall program entries, very few others need to load and run.

Read the articles below to see if it applies to your computer problem with being slow to respond.
Slow Computer/browser? Check Here First; It May Not Be Malware
What to do if your Computer is running slowly
Help! My computer is slow!
50 Tips for a Super Fast PC
4 Ways to Speed Up Your Computer's Performance
It's not always malware: How to fix the top 10 Internet Explorer issues

If you decide that you want to stop the Optional Fixes in your startup, let me know and I will give you a list with instructions. You would be removing the program from your startup but you would not be removing the program itself.

Step 12

Please download and scan with Dr.Web CureIt. Follow the instructions here for performing a scan in "Safe Mode" .
-- Post the log in your next reply.

Perform an anti-rootkit (ARK) scan with one of the following:
Before performing an ARK scan it is recommended to do the following to ensure more accurate results and avoid common issues that may cause false detections.
  1. Disconnect from the Internet or physically unplug your Internet cable connection.
  2. Clean out your temporary files.
  3. Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver.
  4. Temporarily disable your anti-virus and real-time anti-spyware protection.
  5. After starting the scan, do not use the computer until the scan has completed.
  6. When finished, enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet.

Note: Not all hidden components detected by ARKs are malicious. It is normal for a Firewall, some Anti-virus and Anti-malware software (ProcessGuard, Prevx1, AVG AS), sandboxes, virtual machines and Host based Intrusion Prevention Systems (HIPS) to hook into the OS kernal/SSDT in order to protect your system. You should not be alarmed if you see any hidden entries created by these software programs after performing a scan.

Step 13

Check to see if you have insecure applications with
Secunia Software Inspector. Secunia Software Inspector:
  1. Detects insecure versions of common/popular programs installed on your computer.
  2. Verifies that all Microsoft patches are applied.
  3. Assists you in updating, patching, and protecting your computer.
  4. Activates additional security features in Sun Java.
  5. Runs through your browser. No installation or download is required.
Step 14

Please run HijackThis in Normal Mode and post a new HijackThis log so I can make sure that all the malware was deleted according to plan.

Please post:
  1. the list of file names and locations for any files that cannot be cleaned / deleted that were reported after you completed the online scans.
  2. the log from MalwareBytes
  3. the log from SUPERAntiSpyware
  4. a new HijackThis log
Please advise me of any problems you still have.
You don't stop laughing when you get old; you get old when you stop laughing.
A Member of U-N-I-T-E (Unified Network of Instructors and Trained Eliminators)
Malware Removal University Masters Graduate

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#5 Kodak13

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Posted 23 August 2010 - 07:52 PM

I am unable to run GooredFix. It comes up with the error message "GooredFix - Specialist Removal Tool has encountered a problem and needs to close."
I tried downloading and running from both mirror sites. Besides closing FireFox, do I need to shut off anything like Spybot resident protection?


#6 suebaby41

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Posted 26 August 2010 - 02:04 PM

Yes. Try turning off Spybot.
You don't stop laughing when you get old; you get old when you stop laughing.
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#7 suebaby41

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Posted 31 August 2010 - 01:49 PM

This subject is now closed. If you need this topic reopened, please contact a member of the HJT Team and we will reopen it for you. Include the address of this thread in your request. If you should have a new issue, please start a new topic. This applies only to the original topic starter. Everyone else please begin a New Topic.

You don't stop laughing when you get old; you get old when you stop laughing.
A Member of U-N-I-T-E (Unified Network of Instructors and Trained Eliminators)
Malware Removal University Masters Graduate

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