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Cannot browse Internet but I have a perfect connection


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9 replies to this topic

#1 davidog

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Posted 14 August 2010 - 06:58 AM

Hi BC Members, My computer in the past two days has been acting strange. I can only browse the Internet if I click Mozilla Firefox immediately. Even 30 minutes after that, I cannot go on any site except Bleeping Computer and the site I was on before. My PC Specs are:

Windows Vista Service Pack 2 (I have the latest)

Core i7 920 @ 2.67 GHz

6.00 GB RAM

Nvidia Geforce GTS 250

Gigabyte GA-EX58-UD3R

Also I noticed nvvsvc.exe running in Processes which I believe is Malware after viewing other topics on the Forums.

All help is appreciated!

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#2 davidog

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Posted 14 August 2010 - 06:25 PM

Also I ran a Norton 360 Verison 4.0 Full Scan and only found 3 Tracking cookies. Also a MBAM quick scan found nothing wrong with my system.

#3 boopme

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Posted 14 August 2010 - 09:32 PM

NVIDIA Driver Helper Service which gets installed as a service under Windows Vista by the NVIDIA drivers for their graphics cards (or graphics cards based on an NVIDIA chipset). This task is used only when you use specific Advanced features of your NVidia graphics card, in particular overclocking, overriding of the refresh rate for OpenGL games, and dual monitor display. It is also needed if you have configured your PC or laptop to go into Sleep Mode or Hibernation.

Recommendation :
This service has a long history under Windows 2000/XP for being responsible for various glitches, from significant boot-up and shutdown delays to excessive memory usage.

If you use any of the Advanced Graphics features mentioned above, or if you Hibernation or Sleep Mode, then you have no choice but to keep this service enabled.

For all other users, however, we recommend that you disable this service

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#4 davidog

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Posted 18 August 2010 - 05:22 AM

Thanks for the definiton Boopme (Reduced a bit of stress), but after using all my internet based programs: Video game add-on program, Updating Norton 360 and MBAM etc. I do not understand why my internet browser cant display most pages or anything through google. My MSN does not work as well and the other day I changed my wireless conenction settings for ipv4 only and then back to ipv6 as well when browsing stopped working.


A suspicious process I saw was csrss.exe which may be malware according to this BC Page: http://www.bleepingcomputer.com/startups/Cat-C.html




Any help is deeply appreciated BC Community!

#5 davidog

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Posted 19 August 2010 - 05:42 AM

I use PeerBlock on my system and whenever I go on Firefox or IE, it will load the webpage but Peerblock will say that Google is connecting to me?



Any help is appreciated !

#6 boopme

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Posted 19 August 2010 - 01:51 PM

Sorry for the delay ,we had an internet outage here for a day.

It seem the infectin is deeper and we should get a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 davidog

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Posted 20 August 2010 - 05:33 AM

I have all the logs except GMER only scanned Services Registry and C: Drive under files with ADS box ticked. Since I havent been able to find what the malware is called I haven't created a new topic yet. Also My mozilla window is usually (Not in this session) in the windows classic mode instead of Aero.

#8 boopme

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Posted 20 August 2010 - 02:17 PM

Post with out Gmer.. we can handle all the issues there.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 davidog

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Posted 20 August 2010 - 04:46 PM

Hi BoopMe, I posted the logs on this page : http://www.bleepingcomputer.com/forums/topic341564.html

#10 Orange Blossom

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Posted 20 August 2010 - 11:19 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic341564.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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