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CD/DVD Drive not working


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4 replies to this topic

#1 M12 130013S

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Posted 14 August 2010 - 02:38 AM

I would like help in figuring out if my cd drive can be fixed or not
The computer does not appear to see the drive but the drive has power to it
I know this because whenever i put a cd into it, the drive starts trying to read the cd
I know the drive has worked recently because I had to reinstall the os using a recovery disc
I am not sure how long the device has not been working seeing as how this is the first time I have had to use it
I would appreciate any help you can give me....Thanks

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#2 MrBruce1959

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Posted 14 August 2010 - 07:47 AM

Hello and welcome to Bleepingcomputer.

Try doing the proceedure below to see if this helps.


(UPPER AND LOWER FILTERS ERRORS)

This problem may occur if one of the following scenarios is true:

The filter drivers in the CD and the DVD storage stack are not migrated successfully to Windows.

You uninstalled CD software that fails to properly remove itself in the registry.

You installed software that adds filter drivers in the CD and the DVD storage stack that interfere with existing filters.

To resolve this problem, remove the affected filter drivers. To do this, follow these steps:

1. (In Windows Vista and Windows 7) Click Start, type regedit in the Start Search box, and then click regedit in the Programs list.
(In Windows 95, 98, ME or XP. Click Start, then RUN and type regedit into this field box.)

If you are prompted for an administrator password or confirmation, type your password, or click Continue.

2. Locate, and then click the following registry subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

Caution There can be many instances of the registry subkey that is mentioned in step 2. You must make sure that you are in the appropriate registry subkey before modifying the UpperFilters and the LowerFilters values. To verify that you are in the appropriate registry subkey, make sure that the Default data value is DVD/CD-ROM and the Class data value is CDROM.

3. In the right pane, right-click UpperFilters, and then click Delete.

4. Click Yes to confirm the removal of the UpperFilters registry entry.

5. In the right pane, right-click LowerFilters, and then click Delete.

6. Click Yes to confirm the removal of the LowerFilters registry entry.

7. Exit Registry Editor, and then restart the computer.

For more information, follow the below link:

http://support.microsoft.com/kb/929461

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

http://support.microsoft.com/kb/322756/

You did not post the brand name of the drive or what type of computer it is installed in, can you provide that information please?

Bruce.
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My Career Involves 37 Years as an Electronics Repair Technician, to Which I am Currently Retired From.

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#3 M12 130013S

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Posted 20 August 2010 - 01:32 AM

I am using a toshiba satellite m45-s355
I am running windows xp home edition
I am not sure the brand of the drive that I am using
It does not say and I am not sure how to remove the disc drive from the laptop

I tried deleting the filters and the drive worked for a while but it doesn't show up in my comp any more

#4 MrBruce1959

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Posted 20 August 2010 - 06:07 AM

I tried deleting the filters and the drive worked for a while but it doesn't show up in my comp any more


Did you reboot the computer to see if it shows back up again?

Bruce.
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#5 M12 130013S

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Posted 17 September 2010 - 03:32 AM

Sorry it took so long to reply...
my CD drive works now
thank you for all your help :thumbsup:




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