Have you signed in under admin? What antivirus are you using? Start in safe mode and run your anti virus. This will clean your computer prior to the virus' starting.
Hello to acklan and to Rimmel......... Thank you for the Welcome
Sorry I haven't been able to respond sooner -- needed to get another puter up and running before I could pursue this farther...... and I have a better understanding of what happened to my daughters computer now.
Evidently she made another account to "by-pass??"the Administrative Account..... (which was her school curriculum) so she could access other sites. ( I didn't know about this) This is when she was open to trojans, no doubt and I suspect it was from a Limewire Account she opened ( Music Donloads) From a scan we made the results are that there are 17 trojans that were found!!!!!!!
OK at this point-- one of the viruses deleted the Administrative Acount and she hasn't been able to access that account from that time on.. (note: this will answer the question of whether she tried to sign-on under that Administrative Account ).
This is the prompt that appears whenever we try to sign online--
čour Network Administrator has disabled your ability to write to the system directly. A more priviledged user will need to update this for you !!!!!!!!!!
ÍK-- so the computer is not allowing us to delete or add anything or go online. What started this mess was a zapping we got 2 weeks ago from a power outage.. through the telephone line. I replaced the modem, and now a prompt tells us that the ISP files are damaged, and to delete and redownload. DUH!!!! Can't Delete or Download ANYTHING!!!!
Symantec is the program that came installed on the computer from the school -- but it's doubtful that it's been updated.... my daughter says she's not sure-- so that usually means NO!
Is there ANY hope for salvaging this ?? There are files on that harddrive that have to be accessed and the intention was to put them into this computer, after I got it back up and running after installing a new power supply (from another zapping we got last winter) Actually I was only a few days away from this goal when we got hit with an unseasonal snow strom 2 weeks ago which wreaked havoc in this area... with power outages everywhere. The computeris school property and has to be returned to them minus all the other stuff she downloaded into it. I hope this sheds a little more light on the situation...... I'll try and answer any more questions as they come up. We even tried to "go back" ??? to a certain date before all of this happened-- at the cost of forfeiting all the information that was to be transferred to my computer, but it won't do that either.
Any help or suggestions appreciated.
Many thanks for getting back to me on this.