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Long story short, my ports appear to be blocked


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5 replies to this topic

#1 recently.reaped

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Posted 13 August 2010 - 07:37 PM

New guy here, not entirely sure where to post this so I'll start here and follow directions.

I use uTorrent to download bit torrents. I've used the program for well over a year and have had no issues until this past Tuesday.
I am now unable to download or host files. The error in uTorrent is "Listen error, you should change the listen port"
I can go into the preferences and change the port randomly. I've done it at least 20 times and it's selects from the low thousands all the way up to the 50k's ports randomly and none are working. If I click on a torrent in the details it says "An attempt was made to access a socket in a way forbidden by it's access permissions"
I've shut down rebooted my computer and modem, I'm not running a router and I WAS using McAffee with windows firewall but I've uninstalld McAffee and will install either AVG's free software or Nod32. I've uninstalled uTorrent and reinstalled it with both their new beta and regular programs with no luck.
I went to canyouseeme.org to test a few ports and it was unable to access any ports.

I went to another site that scans your ports on the advice from another site and it said all but 2 of my ports from 1-2400 were in stealth mode and inaccessible with the other 2 being secure (probably for my ISP access) I then randomly scanned higher end ports and the site was unable to access those ports either, which lead me to believe my ports are being blocked by something.
I checked with my ISP they block certain specific ports but not all ports and it looked to them like a few random higher end ports I gave them were available.

so I'm stumped and cannot access any ports that should be open and allow me to transfer files via bit torrents. I've run hijack this and windows systernals 'process explorer' to see which DLL files are running, I've attached both results to see if it helps at all.


sooooo all that to say "help me obiwan, you're my only hope!"

thanks.

Attached Files



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#2 recently.reaped

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Posted 20 August 2010 - 09:07 PM

update, I installed another bit torrent client and it appears to be working. soooo it could be just that program but I have no idea why it stopped working all of the sudden like that.

#3 suebaby41

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Posted 21 August 2010 - 01:26 PM

If you think your problem is solved, I will close the post. If not, then please post a new HijackThis log.
You don't stop laughing when you get old; you get old when you stop laughing.
A Member of U-N-I-T-E (Unified Network of Instructors and Trained Eliminators)
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No reply within 5 days will result in your topic being closed. If you need more time, please let me know by posting in this topic so that your topic will not be closed.

#4 recently.reaped

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Posted 23 August 2010 - 07:48 PM

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 8:43:10 PM, on 23/08/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Adobe\Photoshop Elements 7.0\PhotoshopElementsFileAgent.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\Program Files\CDBurnerXP\NMSAccessU.exe
C:\Program Files\Eset\nod32krn.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Western Digital\WD SmartWare\WD Drive Manager\WDDMService.exe
C:\Program Files\Western Digital\WD SmartWare\Front Parlor\WDSmartWareBackgroundService.exe
C:\Program Files\Eset\nod32kui.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\DivX\DivX Update\DivXUpdate.exe
C:\WINDOWS\system32\drwtsn32.exe
C:\WINDOWS\system32\drwtsn32.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Program Files\Microsoft Office\Office10\WINWORD.EXE
C:\Program Files\Microsoft Works\WkDStore.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://sympatico.msn.ca/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://sympatico.msn.ca/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://ca.search.yahoo.com/search?fr=mcafee&p=%s
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;*.local
R3 - URLSearchHook: Vuze Remote Toolbar - {ba14329e-9550-4989-b3f2-9732e92d17cc} - C:\Program Files\Vuze_Remote\tbVuze.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
O2 - BHO: Vuze Remote Toolbar - {ba14329e-9550-4989-b3f2-9732e92d17cc} - C:\Program Files\Vuze_Remote\tbVuze.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Vuze Remote Toolbar - {ba14329e-9550-4989-b3f2-9732e92d17cc} - C:\Program Files\Vuze_Remote\tbVuze.dll
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [Recordpad] "C:\Program Files\NCH Swift Sound\Recordpad\recordpad.exe" -logon
O4 - HKLM\..\Run: [Ad-Watch] C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -startup
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [nod32kui] "C:\Program Files\Eset\nod32kui.exe" /WAITSERVICE
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre6\bin\jp2iexp.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre6\bin\jp2iexp.dll
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0713E8D2-850A-101B-AFC0-4210102A8DA7} (Microsoft ProgressBar Control, version 5.0 (SP2)) - http://download.mcafee.com/molbin/Shared/C...22/ComCtl32.cab
O16 - DPF: {1663ed61-23eb-11d2-b92f-008048fdd814} (MeadCo ScriptX Advanced) - https://www.epost.ca/printing/smsx.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcafee.com/molbin/shared/m...01/mcinsctl.cab
O16 - DPF: {5CB1506E-1DEA-4E63-89A7-E40E52AEA1FD} (OnagerCtrl Class) - http://fulfillment.puretracks.com/onager.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.mcafee.com/molbin/shared/m...,26/mcgdmgr.cab
O16 - DPF: {FFB3A759-98B1-446F-BDA9-909C6EB18CC7} (PCPitstop Exam) - http://utilities.pcpitstop.com/Optimize2/pcpitstop2.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Adobe Active File Monitor V7 (AdobeActiveFileMonitor7.0) - Adobe Systems Incorporated - C:\Program Files\Adobe\Photoshop Elements 7.0\PhotoshopElementsFileAgent.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMon) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - Unknown owner - C:\Program Files\McAfee\MPF\MPFSrv.exe (file missing)
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: NMSAccessU - Unknown owner - C:\Program Files\CDBurnerXP\NMSAccessU.exe
O23 - Service: NOD32 Kernel Service (NOD32krn) - Eset - C:\Program Files\Eset\nod32krn.exe
O23 - Service: PnkBstrA - Unknown owner - C:\WINDOWS\system32\PnkBstrA.exe
O23 - Service: WD SmartWare Drive Manager (WDDMService) - WDC - C:\Program Files\Western Digital\WD SmartWare\WD Drive Manager\WDDMService.exe
O23 - Service: WD SmartWare Background Service (WDSmartWareBackgroundService) - Memeo - C:\Program Files\Western Digital\WD SmartWare\Front Parlor\WDSmartWareBackgroundService.exe

--
End of file - 8865 bytes


I've uninstalled uTorrent shut down the computer, waited a few days but it's still a no go. Still says listen port error, change port. I go into the options change the default port it connects too with the randomizer button in the program and still no go.



#5 suebaby41

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Posted 26 August 2010 - 02:01 PM

The entries below indicate that you have PunkBuster installed:


O23 - Service: PnkBstrA - Unknown owner - C:\WINDOWS\system32\PnkBstrA.exe

Please see this link for information regarding PnkBstrA.exe and/or PnkBstrB.exe. and this thread in the Punkbuster Forums. If you have a version older than PB Client version 1.700, then the components could be causing a problem.

Are the new components optional?

Starting with PB Client version 1.700, the new components are required. Uninstalling and/or disabling the new components will cause PunkBuster to stop working correctly and will cause frequent kicking from PunkBuster enabled servers.
  1. If you have a version older than PB Client version 1.700, then the files, PnkBstrA.exe and/or PnkBstrB.exe, could be causing a problem.
  2. If you wish to uninstall the two files, then please download the this application.
  3. Open the program above and click the Uninstall button. This will remove the PnkBstrA.exe and PnkBstrB.exe service.
  4. Some may need to remove the registry entries.
  5. Go to START > RUN. Type regedit.
  6. Search in these parts:
    QUOTE
    HKEY_LOCAL_MACHINE\SYSTEM\Controlset001\Services look for PnkBstrA PnkBstrB and PnkBstrK .. just right click on the folder listed on the left and delete.
    HKEY_LOCAL_MACHINE\SYSTEM\Controlset003\Services look for PnkBstrA PnkBstrB and PnkBstrK .. just right click on the folder listed on the left and delete.
  7. PnkBstrK.sys is located in C:\windows\system32\drivers and it is safe to delete.
This is the issue with infections in relation to PunkBuster:

You have installed gaming tools. Some of these, like PunkBuster, use spyware techniques to engage in the anti-piracy battle. In the process, they take control of much of your computer and they actually meet the definition of spyware/malware. They are sometimes designed to prevent orderly removal or modification. It is not likely that your computer could be cleaned without breaking or removing some of these programs, and this would result in not being able to play the associated games or worse.

Since we are dedicated to causing No Harm, normally, we will not work on computers with this type of program installed. If you want to continue using your computer in this way, you should consider using imaging software like Norton Ghost or Acronis or Terabyte Image which can put your entire C: drive back into an earlier state whenever the infections or malfunctions get too severe. If you really want to clean your computer, I will help, but if you so choose, understand there is NO assurance you will be able to do games afterwards.

Additional Information Regarding PunkBuster Enabled Games:
  • PunkBuster is not considered to be overtly malicious, but it is totally self-serving, even at the expense of user safety, and the risks and tactics that come with its use are not revealed in an open manner.
  • PunkBuster is tracking software which installs a server on the user's computer, establishes unique GUIDs, phones home, and sends screenshots.
  • Permission for PunkBuster to install and perform the tracking is assumed by them to be implicit in any associated gaming software installation. (Automatic installation during a request for something else.) This is characteristic of trojans.
  • PunkBuster appears to install itself secretly without warning on any computer that attempts to play certain online games.
  • There is no regular uninstaller. Why not? (There IS a special uninstaller-see link below.)
  • Some do not view the whole picture as healthy for anything but the game promoters.
  • PunkBuster requires elevated privileges to run on Vista.
  • The PunkBuster home site routinely suggests that users who have problems disable the antivirus applications and firewalls and change settings on their routers.
  • PunkBuster installs a kernel driver. Once you let that happen, the software could do anything it wants.
  • If this software were an application for any other purpose, it would be called unstable and unacceptable (maybe an alpha release?).
  • From a random infection victim, you certainly will never know how many system instabilities have been introduced by the victim's attempts to run PunkBuster games.
  • It is quite clear that some of our tools are not likely to run while PunkBuster is present on the computer. It conflicts with kernel level debuggers and says so.
  • The attitude that the computer should be modified in whatever manner necessary to get PunkBuster to run is not consistent with our site's "Do No Harm" policy.
  • The lack of transparency about how the services and kernel driver work may be necessary for PunkBuster, but it also creates potential difficulty for infections removal.
Some posts from the EvenBalance/PunkBuster home site:
QUOTE
My computer locks up or "chugs" sometimes while I'm playing PunkBuster Enabled, what can cause this?
PunkBuster "pushes" hardware and the Windows Operating System more than most software and uses functions in the Windows API (low level functions) that are not used by most other programs. As such, there are a few cases where using PB can actually expose flaky hardware or other situations that do not causes problems for other software. Here are a few things that have helped other users make these problems get better or go away completely:
  • Make sure you are using the latest version of BunkBuster (the latest version is always on our Download page) - also this link may help manually update your PunkBuster to the latest version when necessary. From the game's main screen, press the tilde key (the ~ key) to bring down the console and enter the following line, /pb_system1.
  • Never close other programs from your Windows Task Manager before playing the game; either leave them running or close them through the proper interface - killing a process does not always work completely even if it stops showing in the Task Manager. Renegade threads seem to conflict with PunkBuster more than other programs that may be running in memory. There is a free utility that some players use called EndItAll2 to close all extra programs before they play to avoid software conflicts, crashes, and lockups.
  • Check the Add Or Remove Programs list in your Control Panel and uninstall any programs that you do not use or that you do not know what they are.
  • One program that seems to conflict with PunkBuster more than others is Norton Antivirus. If you have it installed, try uninstalling it to see if the lockups go away. Some players have reported that when this is the culprit, they can reinstall Norton Antivirus and the lockups do not come back.
  • Other background programs that seem to conflict with PunkBuster for some users are Sound Blaster Live software and helper programs that come with video cards, especially ATI keyboard shortcut programs.
  • Some players discovered that they had a computer virus and that the lockups vanished after it was fully removed.
  • Experiment with the pb_sleep setting, try setting it to 20, 250, or 500 to see if that affects your game performance. A few players have reported that all the problems go away when they "tweak" this setting.
  • In extreme cases, a few users have reported that replacing their RAM (memory) or video/sound cards fixed the problem.

QUOTE
How do I uninstall PunkBuster?
If you do not wish to use PunkBuster any longer, you may remove the entire "pb" folder inside your game folder. By removing this folder, the PunkBuster software will no longer be available. PunkBuster does not save information to other locations on your hard drive nor does it change your system registry. *NOTICE* Starting with PunkBuster client version 1.3000, our new Service components are kept in the Windows folder on the hard drive and they do store information in the registry. We offer a separate program called PBSVC with an uninstall option for our service components. It may be downloaded from here.

QUOTE
My game crashes with an error in pbcl.dll or a General Protection Fault. Why?
This issue can be from a program that conflicts with PunkBuster. There are a few known programs that cause this:
  • Get Right
  • DU Super Controller
  • Macro Toolsworks
  • Girder 3.2
  • PRTG Traffic Grapher
  • CyberCorder: cybrcrdr.exe
  • Paessler Router Traffic Grapher: prtg4.exe
  • 3dnasys.exe
  • mIRCStats
Closing those programs or any like them that contain user or kernel level debuggers should stop the problem.

QUOTE
Privacy Policy of Even Balance, Inc.
Due to the unique nature of how PunkBuster software operates, we have developed this Statement to describe our Policy regarding the Privacy of the users of our software. The PunkBuster system is designed specifically to allow users to optionally hold themselves accountable by allowing our software to run in the background on their computer systems while they compete in various forms of multi-player events. Our software is designed to operate in typical client / server fashion using the common Tcp/lp (Internet)protocol. Our software inspects the displayed screen, processes, and files associated with each computer system on which it is running for the purpose of authenticating those systems for play in a "cheat free" environment. The primary purpose of the scanning procedures is to inspect for the purpose of authenticating honest users who wish to compete fairly together. Our inspection procedures consists of three types: 1) validating that only non-hacked original software is being used during multi-player competition. 2) examining files that match the profile (or signature) of known cheating programs, and 3) sending screen captures during game-play. Our software does not, nor will it ever, without the explicit consent of users, make changes to any non-PunkBuster files on users' systems (such consent would be received through a confirmation action within the PunkBuster software and not as part of our Software Terms.) Furthermore, our software will not perform "hard disk scans" looking through large portions of users' directories and/or file systems. Private data is not transmitted by PunkBuster from a user's system to a PunkBuster server - all transmissions from users' systems will be encrypted using randomized keys that are meaningful within the context of providing a mutually agreeable "cheat free" online environment. Screenshots of game-play are not considered private data by PunkBuster. The PunkBuster anti-cheat system will not attempt to permanently retain information about users' systems other than standard logging of connection and authentication / inspection activities. We encourage any and all auditing or monitoring of the activity of our system for the purpose of verifying that our software performs according to this Policy Statement. We will cooperate fully with any party who believes that they have found any case where our system is being or could be used to breach the privacy of the users of our software.

The primary purpose... What could be a secondary purpose?
The fact that information sent back to servers is encrypted has nothing to do with Private data being sent.

Please let me know your decision and post a new HijackThis log.[/color][/b]

Please see this link for information regarding PnkBstrA.exe and/or PnkBstrB.exe. and this thread in the Punkbuster Forums. If you have a version older than PB Client version 1.700, then the components could be causing a problem.

Are the new components optional?

Starting with PB Client version 1.700, the new components are required. Uninstalling and/or disabling the new components will cause PunkBuster to stop working correctly and will cause frequent kicking from PunkBuster enabled servers.

[list=1]
  • If you have a version older than PB Client version 1.700, then the files, PnkBstrA.exe and/or PnkBstrB.exe, could be causing a problem.
  • If you wish to uninstall the two files, then please download the this application.
  • Open the program above and click the Uninstall button. This will remove the PnkBstrA.exe and PnkBstrB.exe service.
  • Some may need to remove the registry entries.
  • Go to START > RUN. Type regedit.
  • Search in these parts:
    QUOTE
    HKEY_LOCAL_MACHINE\SYSTEM\Controlset001\Services look for PnkBstrA PnkBstrB and PnkBstrK .. just right click on the folder listed on the left and delete.
    HKEY_LOCAL_MACHINE\SYSTEM\Controlset003\Services look for PnkBstrA PnkBstrB and PnkBstrK .. just right click on the folder listed on the left and delete.
  • PnkBstrK.sys is located in C:\windows\system32\drivers and it is safe to delete.
  • This is the issue with infections in relation to PunkBuster:

    You have installed gaming tools. Some of these, like PunkBuster, use spyware techniques to engage in the anti-piracy battle. In the process, they take control of much of your computer and they actually meet the definition of spyware/malware. They are sometimes designed to prevent orderly removal or modification. It is not likely that your computer could be cleaned without breaking or removing some of these programs, and this would result in not being able to play the associated games or worse.

    Since we are dedicated to causing No Harm, normally, we will not work on computers with this type of program installed. If you want to continue using your computer in this way, you should consider using imaging software like Norton Ghost or Acronis or Terabyte Image which can put your entire C: drive back into an earlier state whenever the infections or malfunctions get too severe. If you really want to clean your computer, I will help, but if you so choose, understand there is NO assurance you will be able to do games afterwards.

    Additional Information Regarding PunkBuster Enabled Games:
    • PunkBuster is not considered to be overtly malicious, but it is totally self-serving, even at the expense of user safety, and the risks and tactics that come with its use are not revealed in an open manner.
    • PunkBuster is tracking software which installs a server on the user's computer, establishes unique GUIDs, phones home, and sends screenshots.
    • Permission for PunkBuster to install and perform the tracking is assumed by them to be implicit in any associated gaming software installation. (Automatic installation during a request for something else.) This is characteristic of trojans.
    • PunkBuster appears to install itself secretly without warning on any computer that attempts to play certain online games.
    • There is no regular uninstaller. Why not? (There IS a special uninstaller-see link below.)
    • Some do not view the whole picture as healthy for anything but the game promoters.
    • PunkBuster requires elevated privileges to run on Vista.
    • The PunkBuster home site routinely suggests that users who have problems disable the antivirus applications and firewalls and change settings on their routers.
    • PunkBuster installs a kernel driver. Once you let that happen, the software could do anything it wants.
    • If this software were an application for any other purpose, it would be called unstable and unacceptable (maybe an alpha release?).
    • From a random infection victim, you certainly will never know how many system instabilities have been introduced by the victim's attempts to run PunkBuster games.
    • It is quite clear that some of our tools are not likely to run while PunkBuster is present on the computer. It conflicts with kernel level debuggers and says so.
    • The attitude that the computer should be modified in whatever manner necessary to get PunkBuster to run is not consistent with our site's "Do No Harm" policy.
    • The lack of transparency about how the services and kernel driver work may be necessary for PunkBuster, but it also creates potential difficulty for infections removal.
    Some posts from the EvenBalance/PunkBuster home site:
    QUOTE
    My computer locks up or "chugs" sometimes while I'm playing PunkBuster Enabled, what can cause this?
    PunkBuster "pushes" hardware and the Windows Operating System more than most software and uses functions in the Windows API (low level functions) that are not used by most other programs. As such, there are a few cases where using PB can actually expose flaky hardware or other situations that do not causes problems for other software. Here are a few things that have helped other users make these problems get better or go away completely:
    • Make sure you are using the latest version of BunkBuster (the latest version is always on our Download page) - also this link may help manually update your PunkBuster to the latest version when necessary. From the game's main screen, press the tilde key (the ~ key) to bring down the console and enter the following line, /pb_system1.
    • Never close other programs from your Windows Task Manager before playing the game; either leave them running or close them through the proper interface - killing a process does not always work completely even if it stops showing in the Task Manager. Renegade threads seem to conflict with PunkBuster more than other programs that may be running in memory. There is a free utility that some players use called EndItAll2 to close all extra programs before they play to avoid software conflicts, crashes, and lockups.
    • Check the Add Or Remove Programs list in your Control Panel and uninstall any programs that you do not use or that you do not know what they are.
    • One program that seems to conflict with PunkBuster more than others is Norton Antivirus. If you have it installed, try uninstalling it to see if the lockups go away. Some players have reported that when this is the culprit, they can reinstall Norton Antivirus and the lockups do not come back.
    • Other background programs that seem to conflict with PunkBuster for some users are Sound Blaster Live software and helper programs that come with video cards, especially ATI keyboard shortcut programs.
    • Some players discovered that they had a computer virus and that the lockups vanished after it was fully removed.
    • Experiment with the pb_sleep setting, try setting it to 20, 250, or 500 to see if that affects your game performance. A few players have reported that all the problems go away when they "tweak" this setting.
    • In extreme cases, a few users have reported that replacing their RAM (memory) or video/sound cards fixed the problem.

    QUOTE
    How do I uninstall PunkBuster?
    If you do not wish to use PunkBuster any longer, you may remove the entire "pb" folder inside your game folder. By removing this folder, the PunkBuster software will no longer be available. PunkBuster does not save information to other locations on your hard drive nor does it change your system registry. *NOTICE* Starting with PunkBuster client version 1.3000, our new Service components are kept in the Windows folder on the hard drive and they do store information in the registry. We offer a separate program called PBSVC with an uninstall option for our service components. It may be downloaded from here.

    QUOTE
    My game crashes with an error in pbcl.dll or a General Protection Fault. Why?
    This issue can be from a program that conflicts with PunkBuster. There are a few known programs that cause this: [list]
  • Get Right
  • DU Super Controller
  • Macro Toolsworks
  • Girder 3.2
  • PRTG Traffic Grapher
  • CyberCorder: cybrcrdr.exe
  • Paessler Router Traffic Grapher: prtg4.exe
  • 3dnasys.exe
  • mIRCStats
  • Closing those programs or any like them that contain user or kernel level debuggers should stop the problem.

    QUOTE
    Privacy Policy of Even Balance, Inc.
    Due to the unique nature of how PunkBuster software operates, we have developed this Statement to describe our Policy regarding the Privacy of the users of our software. The PunkBuster system is designed specifically to allow users to optionally hold themselves accountable by allowing our software to run in the background on their computer systems while they compete in various forms of multi-player events. Our software is designed to operate in typical client / server fashion using the common Tcp/lp (Internet)protocol. Our software inspects the displayed screen, processes, and files associated with each computer system on which it is running for the purpose of authenticating those systems for play in a "cheat free" environment. The primary purpose of the scanning procedures is to inspect for the purpose of authenticating honest users who wish to compete fairly together. Our inspection procedures consists of three types: 1) validating that only non-hacked original software is being used during multi-player competition. 2) examining files that match the profile (or signature) of known cheating programs, and 3) sending screen captures during game-play. Our software does not, nor will it ever, without the explicit consent of users, make changes to any non-PunkBuster files on users' systems (such consent would be received through a confirmation action within the PunkBuster software and not as part of our Software Terms.) Furthermore, our software will not perform "hard disk scans" looking through large portions of users' directories and/or file systems. Private data is not transmitted by PunkBuster from a user's system to a PunkBuster server - all transmissions from users' systems will be encrypted using randomized keys that are meaningful within the context of providing a mutually agreeable "cheat free" online environment. Screenshots of game-play are not considered private data by PunkBuster. The PunkBuster anti-cheat system will not attempt to permanently retain information about users' systems other than standard logging of connection and authentication / inspection activities. We encourage any and all auditing or monitoring of the activity of our system for the purpose of verifying that our software performs according to this Policy Statement. We will cooperate fully with any party who believes that they have found any case where our system is being or could be used to breach the privacy of the users of our software.

    The primary purpose... What could be a secondary purpose?
    The fact that information sent back to servers is encrypted has nothing to do with Private data being sent.

    Please let me know your decision and post a new HijackThis log.

    Edited by suebaby41, 26 August 2010 - 02:03 PM.

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    #6 suebaby41

    suebaby41

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    Posted 31 August 2010 - 01:48 PM

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