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Laptop won't start up all the way!


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13 replies to this topic

#1 beau11

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Posted 13 August 2010 - 03:28 PM

Hey guys i think i have a virus on my computer. when i turn it on an error window pops up and says Microsoft visual c++ runtime library "this application has requested the runtime to terminate it in an unusual way." and then when i click ok it says windows explorer has stopped working. when i click close program it just leaves me with a blank screen and my mouse icon. please help!!!!!

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#2 Broni

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Posted 13 August 2010 - 09:15 PM

Same in safe mode?

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#3 zbd

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Posted 13 August 2010 - 10:05 PM

The most frequent cause of the Runtime errors are the add-ons in the browser:
Open IE> Tools> Manage Add-on> Disable each add-on. Then out them back one at a time until you find the one causing the runtime error.

Uninstall all extra toolbars.

Update latest Ie and Firefox.

#4 Broni

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Posted 13 August 2010 - 10:08 PM

I assume, OP is getting his error at computer startup and he can't boot fully.
Maybe, I misunderstood, though.

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#5 beau11

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Posted 14 August 2010 - 09:03 AM

I assume, OP is getting his error at computer startup and he can't boot fully.
Maybe, I misunderstood, though.


this is true that window pops up and everything goes black! i cant see anything except my mouse so i cant do anything to it. but when i'm in safe mode it has my icons and everything on there and can boot up but an error window pops up and says help and support was not able to start. then on the bottom right on the taskbar it says "failed to connect to a windows service. windows could not connect to the system event notification service service this problem prevents limited users from logging on to the system." what does that mean???

#6 beau11

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Posted 14 August 2010 - 09:04 AM

also before this happened my browser, google chrome kept on crashing randomly

#7 Broni

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Posted 14 August 2010 - 11:48 AM

With the information you have provided I believe you will need help from the malware removal team. I would like you to start a new thread and post a DDS log HERE and include a link to this thread. Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. Help is on the way!

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#8 beau11

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Posted 14 August 2010 - 11:57 AM

oh wait i left it on for about 10 minutes and the icons are back. i tried to do what zbd said to do but when i open ie it just says it has stopped working

#9 beau11

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Posted 14 August 2010 - 12:07 PM

ok i posted the new topic here http://www.bleepingcomputer.com/forums/topic339734.html thanks!

#10 Broni

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Posted 14 August 2010 - 12:28 PM

Cool :huh:

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#11 Orange Blossom

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Posted 14 August 2010 - 06:54 PM

Hello beau11,

I have deleted your new topic because you left out most of the information you needed to post. To restate the instructions Broni gave you in a different way:

Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the link to this topic in your new topic, a description of your computer issues, and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

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#12 beau11

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Posted 15 August 2010 - 10:40 AM

http://www.bleepingcomputer.com/forums/t/339872/win32-malware/ there it is!

Edited by Orange Blossom, 15 August 2010 - 01:09 PM.
Fix link. ~ OB


#13 beau11

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Posted 15 August 2010 - 11:05 AM

i also just did a scan on avast and it says that there are 9291 infected files on my computer

#14 Orange Blossom

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Posted 15 August 2010 - 01:11 PM

Hello,

I merged information from your two log topics into one post which you can find here: http://www.bleepingcomputer.com/forums/t/339872/win32-malware/ Now for the hard part: waiting.

Now that you have posted a log, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :huh:
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