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I have a problem with Security Suite, Its removal and the browser.


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3 replies to this topic

#1 Phil2

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Posted 13 August 2010 - 01:44 PM

This may be a little complicated, so bear with me.

A few months back my PC was infected by Security Suite, I followed the instructions for Its removal on BC. At first it was gone, then my browser started redirecting me to pages I didn't ask for or even open. So I kept on using MalwareBytes and rkill to remove it. It was during one of these removals that I noticed rkill wasn't running the way it should, instead of taking time like the instructions said it was, it was over quickly and a message poped up saying:

"This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.
Ran as User on 13/08/2010 at 17:39:08.

Processes terminated by Rkill or while it was running:

C:\Documents and Settings\User\Desktop\rkill.com

Rkill completed on 13/08/2010 at 17:39:11.
"

I'm not sure if that is normal or not. But this week Security Suite came back again.

This week my PC started having problems with loading. As soon as it comes on it freezes and then starts saying IE8, Java and other programmes have failed and need to close. It also displays "You are Low on Virtual Memory" message, but I'm not as over 90% of the disk is free space. Because of these problems the PC stays frozen. I pressed "reset" in Internet Options to try and fix the problem, that didn't work. When I boot in safe mode though, IE8 and other programmes work fine. Also, I used an alternative browser (Firefox) and it crashed too.

So I decided to run CCleaner in safe mode with Networking, Used Rkill, Malware Bytes again and TDSSKiller to remove any possible TDSS infection. After restarting and coming back in to Normal mode the PC loaded fine and nothing failed. However, when I opend IE8 to browse the page froze. (the PC didn't) So I opend my e-mail account and opened a new Tab and I could browse from there with no freezing or redirecting.

However, I had to restart my PC again after Windows updates, when the PC came back on it went back to freezing again and displaying the same "Low on virtual Memory" and "IE8 Failed" messages once more. I'm not sure if this is connected to the Security Suite or is a entirely different problem.

I would be greatful for any help. Thank you in advance.

- Phil

Edited by Phil2, 13 August 2010 - 01:58 PM.


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#2 Orange Blossom

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Posted 13 August 2010 - 06:39 PM

Hello,

Please follow the instructions in ==>This Guide<== starting at Step 6.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Internet Security, NoScript Firefox ext.


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#3 Phil2

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Posted 14 August 2010 - 09:21 AM

Thank you, Orange Blossom - I will do that right now.

#4 Orange Blossom

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Posted 14 August 2010 - 05:58 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/339709/i-have-a-problem-with-security-suite-its-removal-and-the-browser/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Internet Security, NoScript Firefox ext.


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