Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Slow computer - please help


  • Please log in to reply
28 replies to this topic

#1 Elena H

Elena H

  • Members
  • 35 posts
  • OFFLINE
  •  
  • Local time:01:23 AM

Posted 13 August 2010 - 08:42 AM

My computer is very slow. I have run Malwarebytes, AVG and CCleaner but that has not helped. I don't know what to do next. Please help me.

BC AdBot (Login to Remove)

 


#2 Elena H

Elena H
  • Topic Starter

  • Members
  • 35 posts
  • OFFLINE
  •  
  • Local time:01:23 AM

Posted 13 August 2010 - 09:59 AM

I have also run Blacklight to no avail. I should also note that it is extremely slow when I first start it in the mornings and as the day progresses, it gets faster.

#3 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,579 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:04:23 PM

Posted 17 August 2010 - 05:38 PM

Try this:

http://www.bleepingcomputer.com/virus-remo...sing-tdsskiller
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#4 Elena H

Elena H
  • Topic Starter

  • Members
  • 35 posts
  • OFFLINE
  •  
  • Local time:01:23 AM

Posted 18 August 2010 - 11:28 AM

Thanks, but unfortunately it didn't find anything. In the meantime, I have been doing some looking through files although I am afraid to remove anything without knowing for sure what it is. In my computer's task manager, under processes, I found wuauclt.exe which I believe may be the problem, but as I said I'm afraid to go further unless I know (or someone) for sure it should be removed.

Do you have any other suggestions?

Thanks!

#5 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,579 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:04:23 PM

Posted 18 August 2010 - 04:54 PM

If you can locate this wuauclt.exe file on your hard drive upload it at Jotti for analysis.

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#6 Elena H

Elena H
  • Topic Starter

  • Members
  • 35 posts
  • OFFLINE
  •  
  • Local time:01:23 AM

Posted 19 August 2010 - 11:10 AM

Thanks for helping me. Here's the log from SuperAntiSpyware:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 08/19/2010 at 11:04 AM

Application Version : 4.41.1000

Core Rules Database Version : 5353
Trace Rules Database Version: 3165

Scan type : Complete Scan
Total Scan Time : 01:34:09

Memory items scanned : 196
Memory threats detected : 0
Registry items scanned : 4963
Registry threats detected : 0
File items scanned : 57247
File threats detected : 68

Adware.Tracking Cookie
C:\Documents and Settings\Paralegal\Cookies\paralegal@mediabrandsww[1].txt
C:\Documents and Settings\Paralegal\Cookies\paralegal@specificclick[1].txt
C:\Documents and Settings\Paralegal\Cookies\paralegal@ad.wsod[2].txt
C:\Documents and Settings\Paralegal\Cookies\paralegal@invitemedia[1].txt
C:\Documents and Settings\Paralegal\Cookies\paralegal@bs.serving-sys[1].txt
C:\Documents and Settings\Paralegal\Cookies\paralegal@tribalfusion[1].txt
C:\Documents and Settings\Paralegal\Cookies\paralegal@statse.webtrendslive[2].txt
C:\Documents and Settings\Paralegal\Cookies\paralegal@chicagosuntimes.122.2o7[1].txt
C:\Documents and Settings\Paralegal\Cookies\paralegal@overture[1].txt
C:\Documents and Settings\Paralegal\Cookies\paralegal@media6degrees[1].txt
C:\Documents and Settings\Paralegal\Cookies\paralegal@zedo[1].txt
C:\Documents and Settings\Paralegal\Cookies\paralegal@track.digitalmindfactory[1].txt
C:\Documents and Settings\Paralegal\Cookies\paralegal@questionmarket[1].txt
C:\Documents and Settings\Paralegal\Cookies\paralegal@serving-sys[1].txt
C:\Documents and Settings\Paralegal\Cookies\paralegal@pointroll[2].txt
C:\Documents and Settings\Paralegal\Cookies\paralegal@kontera[2].txt
C:\Documents and Settings\Paralegal\Cookies\paralegal@trafficmp[1].txt
C:\Documents and Settings\Paralegal\Cookies\paralegal@media.adfrontiers[1].txt
C:\Documents and Settings\Paralegal\Cookies\paralegal@atdmt[1].txt
C:\Documents and Settings\Paralegal\Cookies\paralegal@in.getclicky[1].txt
C:\Documents and Settings\Paralegal\Cookies\paralegal@cdn4.specificclick[1].txt
C:\Documents and Settings\Paralegal\Cookies\paralegal@videoegg.adbureau[2].txt
C:\Documents and Settings\Paralegal\Cookies\paralegal@a1.interclick[1].txt
C:\Documents and Settings\Paralegal\Cookies\paralegal@advertising[1].txt
C:\Documents and Settings\Paralegal\Cookies\paralegal@chitika[2].txt
C:\Documents and Settings\Paralegal\Cookies\paralegal@microsoftsto.112.2o7[1].txt
C:\Documents and Settings\Paralegal\Cookies\paralegal@www.burstnet[2].txt
C:\Documents and Settings\Paralegal\Cookies\paralegal@specificmedia[1].txt
C:\Documents and Settings\Paralegal\Cookies\paralegal@tacoda[1].txt
C:\Documents and Settings\Paralegal\Cookies\paralegal@burstnet[2].txt
C:\Documents and Settings\Paralegal\Cookies\paralegal@casalemedia[1].txt
C:\Documents and Settings\Paralegal\Cookies\paralegal@kaspersky.122.2o7[1].txt
C:\Documents and Settings\Paralegal\Cookies\paralegal@at.atwola[2].txt
C:\Documents and Settings\Paralegal\Cookies\paralegal@ru4[2].txt
C:\Documents and Settings\Paralegal\Cookies\paralegal@apmebf[2].txt
C:\Documents and Settings\Paralegal\Cookies\paralegal@cdn1.trafficmp[1].txt
C:\Documents and Settings\Paralegal\Cookies\paralegal@ad.yieldmanager[1].txt
C:\Documents and Settings\Paralegal\Cookies\paralegal@revsci[2].txt
C:\Documents and Settings\Paralegal\Cookies\paralegal@stats.paypal[2].txt
C:\Documents and Settings\Paralegal\Cookies\paralegal@msnbc.112.2o7[1].txt
C:\Documents and Settings\Paralegal\Cookies\paralegal@content.yieldmanager[2].txt
C:\Documents and Settings\Paralegal\Cookies\paralegal@2o7[2].txt
C:\Documents and Settings\Paralegal\Cookies\paralegal@avgtechnologies.112.2o7[1].txt
C:\Documents and Settings\Paralegal\Cookies\paralegal@paypal.112.2o7[2].txt
C:\Documents and Settings\Paralegal\Cookies\paralegal@collective-media[1].txt
C:\Documents and Settings\Paralegal\Cookies\paralegal@mediaplex[1].txt
C:\Documents and Settings\Paralegal\Cookies\paralegal@yieldmanager[1].txt
C:\Documents and Settings\Paralegal\Cookies\paralegal@imrworldwide[2].txt
C:\Documents and Settings\Paralegal\Cookies\paralegal@interclick[3].txt
C:\Documents and Settings\Paralegal\Cookies\paralegal@adbrite[2].txt
C:\Documents and Settings\Paralegal\Cookies\paralegal@doubleclick[1].txt
C:\Documents and Settings\Paralegal\Cookies\paralegal@fastclick[2].txt
C:\Documents and Settings\Paralegal\Cookies\paralegal@smokinggun.122.2o7[1].txt
C:\Documents and Settings\Paralegal\Cookies\paralegal@ads.undertone[1].txt
C:\Documents and Settings\Paralegal\Cookies\paralegal@azjmp[2].txt
C:\Documents and Settings\Paralegal\Cookies\paralegal@insightexpressai[1].txt
C:\Documents and Settings\Paralegal\Cookies\paralegal@ads.thesmokinggun[1].txt
C:\Documents and Settings\Paralegal\Cookies\paralegal@content.yieldmanager[3].txt
C:\Documents and Settings\Paralegal\Cookies\paralegal@ads.pointroll[1].txt
C:\Documents and Settings\Paralegal\Cookies\paralegal@statcounter[1].txt
a.ads2.msads.net [ C:\Documents and Settings\Paralegal\Application Data\Macromedia\Flash Player\#SharedObjects\VGC6DJ9U ]
ads2.msads.net [ C:\Documents and Settings\Paralegal\Application Data\Macromedia\Flash Player\#SharedObjects\VGC6DJ9U ]
b.ads2.msads.net [ C:\Documents and Settings\Paralegal\Application Data\Macromedia\Flash Player\#SharedObjects\VGC6DJ9U ]
cdn4.specificclick.net [ C:\Documents and Settings\Paralegal\Application Data\Macromedia\Flash Player\#SharedObjects\VGC6DJ9U ]
core.insightexpressai.com [ C:\Documents and Settings\Paralegal\Application Data\Macromedia\Flash Player\#SharedObjects\VGC6DJ9U ]
C:\Documents and Settings\Paralegal\Cookies\paralegal@ad.yieldmanager[2].txt
C:\Documents and Settings\Paralegal\Cookies\paralegal@ad.yieldmanager[3].txt
C:\Documents and Settings\Paralegal\Cookies\paralegal@interclick[2].txt

#7 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,579 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:04:23 PM

Posted 19 August 2010 - 03:58 PM

Did you analyse the wuauclt.exe file?
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#8 Elena H

Elena H
  • Topic Starter

  • Members
  • 35 posts
  • OFFLINE
  •  
  • Local time:01:23 AM

Posted 20 August 2010 - 06:54 AM

There are four of the wuauclit.exe files. Jotti says there's nothing found in any of them.

Edited by Elena H, 20 August 2010 - 09:06 AM.


#9 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,579 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:04:23 PM

Posted 20 August 2010 - 04:34 PM

Where are these wuauclt.exe files located on your computer?
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#10 Elena H

Elena H
  • Topic Starter

  • Members
  • 35 posts
  • OFFLINE
  •  
  • Local time:01:23 AM

Posted 23 August 2010 - 07:48 AM

There are four of them:

c:windows/system32
c:windows/servicepackfiles/i386
c:windows/softwaredistribution/download/cf8ec753e88561d2ddb53183dc05c3e

The fourth one is named WUAUCLT.exe-399A8E72pf and it's in c:windows/PreFetch

Also, in Task Manager, this file is shown in USER NAME: SYSTEM. When I hit END PROCESS, it disappears and then immediately comes back. I can't get rid of it.

Edited by Elena H, 23 August 2010 - 10:31 AM.


#11 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,579 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:04:23 PM

Posted 23 August 2010 - 04:27 PM

WUAUCLT.exe is related to Windows updates. Have you been having any problems with your updates?
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#12 Elena H

Elena H
  • Topic Starter

  • Members
  • 35 posts
  • OFFLINE
  •  
  • Local time:01:23 AM

Posted 24 August 2010 - 07:44 AM

No, I haven't. Maybe I'm focusing on the wrong file.

Edited by Elena H, 24 August 2010 - 07:57 AM.


#13 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,579 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:04:23 PM

Posted 24 August 2010 - 04:07 PM

Download this file and save it to your desktop:

http://download.bleepingcomputer.com/grinler/rkill.scr

Double-click the file to run it. A command window will open briefly. Then run a quick scan with Malwarebytes. Post the Malwarebytes log.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#14 Elena H

Elena H
  • Topic Starter

  • Members
  • 35 posts
  • OFFLINE
  •  
  • Local time:01:23 AM

Posted 25 August 2010 - 08:24 AM

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4436

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

8/25/2010 9:23:51 AM
mbam-log-2010-08-25 (09-23-51).txt

Scan type: Quick scan
Objects scanned: 164066
Time elapsed: 18 minute(s), 33 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#15 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,579 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:04:23 PM

Posted 25 August 2010 - 04:07 PM

Is your computer still running slow?
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users