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AV Security Suite Removal


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2 replies to this topic

#1 jadavis126

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Posted 13 August 2010 - 03:17 AM

I have been working for hours on this and nothing seems to work. I have run rkill, malwarebytes Anti-Malware and all results are negative (no infected files found). I can do anything I want in the current 'safe mode with networking' but I can't do anything if I turn off the computer and log on again. Security suite pops up and doesn't let me get anywhere.

I finally ran combo.fix and this is the only place I got a log:

ComboFix 10-08-12.03 - Bob 08/13/2010 0:53.1.2 - x86 NETWORK
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.503.249 [GMT -7:00]
Running from: i:\documents and settings\Bob\Desktop\ComboFix.exe
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

i:\documents and settings\Bob\Application Data\qvqkjcfbh
i:\documents and settings\Bob\Application Data\qvqkjcfbh\vyeuetfshdw.exe
i:\documents and settings\Bob\Local Settings\Application Data\{1D875F0E-3B5C-4497-AA74-B49EFCFC924A}
i:\documents and settings\Bob\Local Settings\Application Data\{1D875F0E-3B5C-4497-AA74-B49EFCFC924A}\chrome.manifest
i:\documents and settings\Bob\Local Settings\Application Data\{1D875F0E-3B5C-4497-AA74-B49EFCFC924A}\chrome\content\_cfg.js
i:\documents and settings\Bob\Local Settings\Application Data\{1D875F0E-3B5C-4497-AA74-B49EFCFC924A}\chrome\content\overlay.xul
i:\documents and settings\Bob\Local Settings\Application Data\{1D875F0E-3B5C-4497-AA74-B49EFCFC924A}\install.rdf
i:\documents and settings\Bob\Local Settings\Application Data\qvqkjcfbh
i:\documents and settings\Bob\Local Settings\Application Data\qvqkjcfbh\vyeuetfshdw.exe
i:\program files\Mozilla Firefox\searchplugins\google_search.xml
i:\windows\aforuwokuqisalut.dll
i:\windows\amakiqaqoju.dll
i:\windows\amopoqoxe.dll
i:\windows\ayofaquzacufo.dll
i:\windows\efemaxeq.dll
i:\windows\ejahizuqazaqesu.dll
i:\windows\ekelidupaya.dll
i:\windows\enerikij.dll
i:\windows\inohuziqizoqosi.dll
i:\windows\iyecericoxepod.dll
i:\windows\izizofaneyafis.dll
i:\windows\orizavohiye.dll
i:\windows\osinugid.dll
i:\windows\oxeqasoqegepazo.dll
i:\windows\ozizofan.dll
i:\windows\ugovavox.dll
i:\windows\unahipenoxokexaq.dll

.
((((((((((((((((((((((((( Files Created from 2010-07-13 to 2010-08-13 )))))))))))))))))))))))))))))))
.

2010-08-13 07:42 . 2010-08-13 07:42 -------- d-----w- i:\documents and settings\Bob\Local Settings\Application Data\V-Safe 100
2010-08-13 06:00 . 2010-08-13 06:00 -------- d--h--w- i:\windows\PIF
2010-08-13 03:14 . 2010-08-13 03:14 -------- d-----w- i:\documents and settings\Bob\Local Settings\Application Data\Threat Expert
2010-08-13 03:01 . 2010-08-13 03:36 -------- d---a-w- i:\documents and settings\All Users\Application Data\TEMP
2010-08-13 02:40 . 2010-08-13 02:43 -------- d-----w- i:\documents and settings\All Users\Application Data\Alwil Software
2010-08-13 02:40 . 2010-08-13 02:40 -------- d-----w- i:\program files\Alwil Software
2010-08-12 23:19 . 2010-08-12 23:19 -------- d-----w- I:\Cache
2010-08-12 21:09 . 2010-08-13 03:31 -------- d-----w- i:\documents and settings\Bob\Local Settings\Application Data\ajijjvsty
2010-08-12 21:09 . 2010-08-12 22:20 -------- d-----w- i:\documents and settings\All Users\Application Data\Update
2010-08-12 21:09 . 2010-08-12 21:29 -------- d-----w- i:\documents and settings\Bob\Application Data\46FE95AE5B4B745EE8BEDFFBF0E28FD2
2010-08-12 21:09 . 2010-08-12 21:09 -------- d-sh--w- i:\documents and settings\LocalService\IETldCache

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-08-13 03:40 . 2009-11-13 19:10 -------- d-----w- i:\documents and settings\All Users\Application Data\avg9
2010-06-30 12:23 . 2004-08-04 12:00 149504 ----a-w- i:\windows\system32\schannel.dll
2010-06-27 22:45 . 2010-06-27 22:45 -------- d-----w- i:\documents and settings\Bob\Application Data\Malwarebytes
2010-06-27 22:24 . 2010-06-27 22:24 -------- d-----w- i:\program files\Malwarebytes' Anti-Malware
2010-06-27 21:59 . 2010-06-27 21:59 40616 ----a-w- i:\documents and settings\Administrator\Local Settings\Application Data\GDIPFONTCACHEV1.DAT
2010-06-27 21:51 . 2010-06-27 21:51 -------- d-----w- i:\documents and settings\All Users\Application Data\Malwarebytes
2010-06-27 21:51 . 2010-06-27 21:51 -------- d-----w- i:\documents and settings\Administrator\Application Data\Malwarebytes
2010-06-24 12:22 . 2004-08-04 12:00 916480 ----a-w- i:\windows\system32\wininet.dll
2010-06-23 13:44 . 2004-08-04 12:00 1851904 ----a-w- i:\windows\system32\win32k.sys
2010-06-21 15:27 . 2004-08-04 12:00 354304 ----a-w- i:\windows\system32\drivers\srv.sys
2010-06-17 14:03 . 2004-08-04 12:00 80384 ----a-w- i:\windows\system32\iccvid.dll
2010-06-15 17:35 . 2010-06-15 17:34 -------- d-----w- i:\program files\Common Files\Adobe
2010-06-14 14:31 . 2009-09-02 03:17 744448 ----a-w- i:\windows\pchealth\helpctr\binaries\helpsvc.exe
2010-06-14 07:41 . 2004-08-04 12:00 1172480 ----a-w- i:\windows\system32\msxml3.dll
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IMJPMIG8.1"="i:\windows\IME\imjp8_1\IMJPMIG.EXE" [2004-08-04 208952]
"PHIME2002ASync"="i:\windows\system32\IME\TINTLGNT\TINTSETP.EXE" [2004-08-04 455168]
"PHIME2002A"="i:\windows\system32\IME\TINTLGNT\TINTSETP.EXE" [2004-08-04 455168]
"IgfxTray"="i:\windows\system32\igfxtray.exe" [2004-08-20 155648]
"HotKeysCmds"="i:\windows\system32\hkcmd.exe" [2004-08-20 118784]
"Windows Defender"="i:\program files\Windows Defender\MSASCui.exe" [2006-11-04 866584]
"HP Software Update"="i:\program files\HP\HP Software Update\HPWuSchd2.exe" [2007-10-15 49152]
"hpqSRMon"="i:\program files\HP\Digital Imaging\bin\hpqSRMon.exe" [2007-08-22 80896]
"Adobe Reader Speed Launcher"="i:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2010-06-20 35760]
"Adobe ARM"="i:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2010-06-09 976832]

i:\documents and settings\All Users\Start Menu\Programs\Startup\
HP Digital Imaging Monitor.lnk - i:\program files\HP\Digital Imaging\bin\hpqtra08.exe [2007-10-14 214360]
Microsoft Office.lnk - i:\program files\Microsoft Office\Office10\OSA.EXE [2001-2-13 83360]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WinDefend]
@="Service"

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=

R2 WinDefend;Windows Defender;i:\program files\Windows Defender\MsMpEng.exe [11/3/2006 7:19 PM 13592]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
HPZ12 REG_MULTI_SZ Pml Driver HPZ12 Net Driver HPZ12
hpdevmgmt REG_MULTI_SZ hpqcxs08 hpqddsvc
.
Contents of the 'Scheduled Tasks' folder

2010-08-13 i:\windows\Tasks\MP Scheduled Scan.job
- i:\program files\Windows Defender\MpCmdRun.exe [2006-11-04 02:20]

2010-08-13 i:\windows\Tasks\User_Feed_Synchronization-{D2DD9AB0-5882-477B-8416-1537869D5CB0}.job
- i:\windows\system32\msfeedssync.exe [2009-03-08 11:31]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.comcast.net/
uInternet Settings,ProxyServer = http=127.0.0.1:6522
uInternet Settings,ProxyOverride = <local>
IE: E&xport to Microsoft Excel - i:\progra~1\MICROS~3\Office10\EXCEL.EXE/3000
.
- - - - ORPHANS REMOVED - - - -

URLSearchHooks-{E38FA08E-F56A-4169-ABF5-5C71E3C153A1} - (no file)
Toolbar-{CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
WebBrowser-{CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
HKLM-Run-ilbmvveq - i:\documents and settings\Bob\Application Data\qvqkjcfbh\vyeuetfshdw.exe
HKLM-Run-Qnoto - i:\windows\ayofaquzacufo.dll



**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2010-08-13 00:59
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
Completion time: 2010-08-13 01:01:41
ComboFix-quarantined-files.txt 2010-08-13 08:01

Pre-Run: 150,034,677,760 bytes free
Post-Run: 150,562,963,456 bytes free

WindowsXP-KB310994-SP2-Home-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
[operating systems]
i:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Home Edition" /noexecute=optin /fastdetect

- - End Of File - - 4B8DC578D24029B262A4715DF1FCA714

I don't know what this is telling me or what to do next. Please help me get rid of this albatross! I will provide whatever additional information I can. Thanks...JoAnna

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#2 Shannon2012

Shannon2012

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Posted 20 August 2010 - 08:27 AM


Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


Shannon

#3 thcbytes

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Posted 26 August 2010 - 06:34 PM

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic
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