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laptop only connects to internet in safe mode


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14 replies to this topic

#1 mitchel1982

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Posted 12 August 2010 - 07:38 PM

This is my mothers laptop and i told her i would fix it, when running in normal mode it doesnt connect to the wireless internet connection i have set up, however in safe mode it works fine, not sure what i can do i tried to install avg free security and scan for viruses however that dont work either, so im at a loss and need help, she hasnt used it in a long time she said so i dont know what it can be, Hopefully someone can help me.

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#2 boopme

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Posted 12 August 2010 - 08:37 PM

Hello, I am moving this to the Am I Infected forum from Vista for now. As I actually suspect malware.
First
Open up Internet Explorer.
Click on Tools, Internet Options, Connections Tab, LAN Settings Tab,
Make sure the "Use a proxy server for your LAN" box is not checked.


If no go.. Reboot into Safe Mode with Networking
How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply
Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.

Edited by boopme, 12 August 2010 - 08:38 PM.

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#3 mitchel1982

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Posted 15 August 2010 - 11:06 AM

Alright i did what you asked and thanks for the help by the way here is the superantispyware scan log, i guess it was a virus,



SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 08/15/2010 at 11:55 AM

Application Version : 4.41.1000

Core Rules Database Version : 5359
Trace Rules Database Version: 3171

Scan type : Complete Scan
Total Scan Time : 01:08:28

Memory items scanned : 363
Memory threats detected : 0
Registry items scanned : 12480
Registry threats detected : 23
File items scanned : 140440
File threats detected : 157

Adware.HBHelper
(x86) HKLM\Software\Classes\CLSID\{CA3EB689-8F09-4026-AA10-B9534C691CE0}
(x86) HKCR\CLSID\{CA3EB689-8F09-4026-AA10-B9534C691CE0}
(x86) HKCR\CLSID\{CA3EB689-8F09-4026-AA10-B9534C691CE0}
(x86) HKCR\CLSID\{CA3EB689-8F09-4026-AA10-B9534C691CE0}\InprocServer32
(x86) HKCR\CLSID\{CA3EB689-8F09-4026-AA10-B9534C691CE0}\InprocServer32#ThreadingModel
(x86) HKCR\CLSID\{CA3EB689-8F09-4026-AA10-B9534C691CE0}\ProgID
(x86) HKCR\CLSID\{CA3EB689-8F09-4026-AA10-B9534C691CE0}\TypeLib
(x86) HKCR\CLSID\{CA3EB689-8F09-4026-AA10-B9534C691CE0}\VersionIndependentProgID
(x86) HKCR\URLSearchHook.ToolbarURLSearchHook.1
(x86) HKCR\URLSearchHook.ToolbarURLSearchHook.1\CLSID
(x86) HKCR\URLSearchHook.ToolbarURLSearchHook
(x86) HKCR\URLSearchHook.ToolbarURLSearchHook\CLSID
(x86) HKCR\TypeLib\{4509D3CC-B642-4745-B030-645B79522C6D}
(x86) HKCR\TypeLib\{4509D3CC-B642-4745-B030-645B79522C6D}\1.0
(x86) HKCR\TypeLib\{4509D3CC-B642-4745-B030-645B79522C6D}\1.0\0
(x86) HKCR\TypeLib\{4509D3CC-B642-4745-B030-645B79522C6D}\1.0\0\win32
(x86) HKCR\TypeLib\{4509D3CC-B642-4745-B030-645B79522C6D}\1.0\FLAGS
(x86) HKCR\TypeLib\{4509D3CC-B642-4745-B030-645B79522C6D}\1.0\HELPDIR
C:\PROGRAM FILES (X86)\FAST BROWSER SEARCH\IE\TBHELPER.DLL

Browser Hijacker.Deskbar
(x86) HKCR\Interface\{4897BBA6-48D9-468C-8EFA-846275D7701B}
(x86) HKCR\Interface\{4897BBA6-48D9-468C-8EFA-846275D7701B}\ProxyStubClsid
(x86) HKCR\Interface\{4897BBA6-48D9-468C-8EFA-846275D7701B}\ProxyStubClsid32
(x86) HKCR\Interface\{4897BBA6-48D9-468C-8EFA-846275D7701B}\TypeLib
(x86) HKCR\Interface\{4897BBA6-48D9-468C-8EFA-846275D7701B}\TypeLib#Version

Adware.Tracking Cookie
C:\Users\Owner\AppData\Local\Temp\Low\Cookies\owner@ad.ad-srv[2].txt
C:\Users\Owner\AppData\Local\Temp\Low\Cookies\owner@ad.adition[2].txt
C:\Users\Owner\AppData\Local\Temp\Low\Cookies\owner@ad.stne[2].txt
C:\Users\Owner\AppData\Local\Temp\Low\Cookies\owner@ad.zanox[1].txt
C:\Users\Owner\AppData\Local\Temp\Low\Cookies\owner@adtech[1].txt
C:\Users\Owner\AppData\Local\Temp\Low\Cookies\owner@apmebf[1].txt
C:\Users\Owner\AppData\Local\Temp\Low\Cookies\owner@doubleclick[1].txt
C:\Users\Owner\AppData\Local\Temp\Low\Cookies\owner@rbc.bridgetrack[2].txt
C:\Users\Owner\AppData\Local\Temp\Low\Cookies\owner@zanox[1].txt
adimages.scrippsnetworks.com [ C:\Users\Owner\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\5L22BPGG ]
ads1.msn.com [ C:\Users\Owner\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\5L22BPGG ]
bc.youporn.com [ C:\Users\Owner\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\5L22BPGG ]
gay.porntube.com [ C:\Users\Owner\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\5L22BPGG ]
googleads.g.doubleclick.net [ C:\Users\Owner\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\5L22BPGG ]
imagesrv.adition.com [ C:\Users\Owner\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\5L22BPGG ]
media.gamespy.com [ C:\Users\Owner\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\5L22BPGG ]
media.mtvnservices.com [ C:\Users\Owner\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\5L22BPGG ]
media.resulthost.org [ C:\Users\Owner\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\5L22BPGG ]
media.scanscout.com [ C:\Users\Owner\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\5L22BPGG ]
media.tattomedia.com [ C:\Users\Owner\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\5L22BPGG ]
media1.break.com [ C:\Users\Owner\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\5L22BPGG ]
naiadsystems.com [ C:\Users\Owner\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\5L22BPGG ]
objects.tremormedia.com [ C:\Users\Owner\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\5L22BPGG ]
products.adultlegalporn2go.com [ C:\Users\Owner\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\5L22BPGG ]
secure-us.imrworldwide.com [ C:\Users\Owner\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\5L22BPGG ]
sexmachines.cdgirls.com [ C:\Users\Owner\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\5L22BPGG ]
static.sexsearchcom.com [ C:\Users\Owner\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\5L22BPGG ]
vitamine.networldmedia.net [ C:\Users\Owner\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\5L22BPGG ]
www.gayxxxarchive.com [ C:\Users\Owner\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\5L22BPGG ]
www.pornhub.com [ C:\Users\Owner\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\5L22BPGG ]
www.wildxxxfantasies.com [ C:\Users\Owner\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\5L22BPGG ]
www.worldsexvideo.net [ C:\Users\Owner\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\5L22BPGG ]
www.youngporn.net [ C:\Users\Owner\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\5L22BPGG ]
yo.static.presidiomedia.com [ C:\Users\Owner\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\5L22BPGG ]
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\Low\owner@1.sharkadnetwork[2].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\Low\owner@247realmedia[1].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\Low\owner@ad.yieldmanager[1].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\Low\owner@ad.yieldmanager[2].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\Low\owner@ad2.doublepimp[1].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\Low\owner@adcentriconline[1].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\Low\owner@adcentriconline[3].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\Low\owner@ads.adultadvertising[1].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\Low\owner@ads.ak.facebook[1].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\Low\owner@advertising[1].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\Low\owner@apmebf[2].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\Low\owner@atdmt[1].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\Low\owner@bluestreak[1].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\Low\owner@bs.serving-sys[1].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\Low\owner@casalemedia[2].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\Low\owner@casalemedia[3].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\Low\owner@content.yieldmanager[1].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\Low\owner@doubleclick[1].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\Low\owner@doubleclick[3].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\Low\owner@fastclick[1].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\Low\owner@media6degrees[2].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\Low\owner@mediaplex[1].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\Low\owner@pornhub[1].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\Low\owner@pornhub[2].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\Low\owner@rbc.bridgetrack[2].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\Low\owner@serving-sys[2].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\Low\owner@tacoda[1].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\Low\owner@tribalfusion[2].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\Low\owner@videoegg.adbureau[2].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\Low\owner@www.googleadservices[1].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\Low\owner@www.googleadservices[2].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\Low\owner@www.pornhub[1].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\Low\owner@www.pornhub[3].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\Low\owner@www.sexy-louboutin[1].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@ad.ad-srv[2].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@ad.adition[1].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@ad.adition[2].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@ad.adition[4].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@ad.stne[1].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@ad.stne[2].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@ad.stne[4].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@ad.yieldmanager[2].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@ad.yieldmanager[3].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@ad.yieldmanager[4].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@ad.zanox[1].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@adfarm1.adition[1].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@adfarm1.adition[2].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@adfarm1.adition[3].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@ads.sportwerk[1].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@ads.sportwerk[2].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@ads.sportwerk[4].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@adserver.adtechus[1].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@adtech[1].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@adtech[2].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@adtech[3].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@advertising[2].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@adviva[1].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@apmebf[1].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@apmebf[2].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@apmebf[3].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@apmebf[4].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@apmebf[5].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@atdmt[1].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@atdmt[2].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@atdmt[3].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@atdmt[4].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@atdmt[5].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@atdmt[6].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@atdmt[7].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@atdmt[8].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@avgtechnologies.112.2o7[1].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@bellcan.adbureau[2].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@bellcan.adbureau[3].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@bs.serving-sys[1].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@bs.serving-sys[2].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@cdn5.specificclick[1].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@content.yieldmanager[1].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@content.yieldmanager[2].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@content.yieldmanager[3].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@content.yieldmanager[5].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@content.yieldmanager[6].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@doubleclick[1].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@doubleclick[2].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@doubleclick[3].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@doubleclick[4].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@eas.apm.emediate[1].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@fastclick[1].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@himedia.individuad[1].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@himedia.individuad[2].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@himedia.individuad[3].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@imrworldwide[2].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@media6degrees[2].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@mediaplex[2].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@mediaplex[3].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@mediaplex[4].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@mediaplex[5].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@mediaplex[6].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@rbc.bridgetrack[2].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@revsci[2].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@richmedia.yahoo[1].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@rotator.adjuggler[1].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@rotator.adjuggler[2].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@rotator.adjuggler[3].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@serving-sys[1].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@serving-sys[2].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@shop.zanox[2].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@shop.zanox[3].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@shop.zanox[4].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@specificclick[2].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@steelhousemedia[2].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@tradedoubler[1].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@trafficmp[1].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@traffictrack[1].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@webmasterplan[2].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@webmasterplan[3].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@webmasterplan[4].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@wsclick.infospace[1].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@www.googleadservices[2].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@zanox-affiliate[1].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@zanox[1].txt
C:\Windows\SysWOW64\config\systemprofile\AppData\Roaming\Microsoft\Windows\Cookies\system@2o7[1].txt
C:\Windows\SysWOW64\config\systemprofile\AppData\Roaming\Microsoft\Windows\Cookies\system@2o7[3].txt


Also what is the best free antispyware as i dont think my mother has one on here

#4 boopme

boopme

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Posted 15 August 2010 - 02:23 PM

Hi, yes the virus swithes the proxt setiings a lot.

best free antispyware

I' d use the SAS we just ean and the MBAM we are about to. Update and scan weekly,
She has an AV?

Next run ATF:
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.

Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware (v1.46) and save it to your desktop.
Before you save it rename it to say zztoy.exe


alternate download link 1
alternate download link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
how is it now?
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#5 mitchel1982

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Posted 15 August 2010 - 05:14 PM

No she doesnt have avg but i will add it once the laptop is working again, here is the MBAM log

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4434

Windows 6.0.6002 Service Pack 2 (Safe Mode)
Internet Explorer 8.0.6001.18928

8/15/2010 6:11:59 PM
mbam-log-2010-08-15 (18-11-59).txt

Scan type: Quick scan
Objects scanned: 148383
Time elapsed: 4 minute(s), 11 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1d4db7d2-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 boopme

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Posted 15 August 2010 - 05:32 PM

Looks a lot better. One more ,an online scan
ESET
Please perform a scan with Eset Online Antiivirus Scanner.
(Requires Internet Explorer to work. If given the option, choose "Quarantine" instead of delete.)
Vista users need to run Internet Explorer as Administrator. Right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.
  • Click the green ESET Online Scanner button.
  • Read the End User License Agreement and check the box: YES, I accept the Terms of Use.
  • Click on the Start button next to it.
  • You may receive an alert on the address bar that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then click Insall ActiveX component.
  • A new window will appear asking "Do you want to install this software?"".
  • Answer Yes to download and install the ActiveX controls that allows the scan to run.
  • Click Start.
  • Check Remove found threats and Scan potentially unwanted applications.
  • Click Scan to start. (please be patient as the scan could take some time to complete)
  • If offered the option to get information or buy software. Just close the window.
  • When the scan has finished, a log.txt file will be created and automatically saved in the C:\Program Files\ESET\ESET Online Scanner\log.txt
    folder.
  • Click Posted Image > Run..., then copy and paste this command into the open box: C:\Program Files\ESET\EsetOnlineScanner\log.txt
  • The scan results will open in Notepad. Copy and paste the contents of log.txt in your next reply.
Note: Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.


Furthe I'd recommend one of these free apps over AVG,both are free.
Avira Antivir
Avast Free
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#7 mitchel1982

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Posted 16 August 2010 - 06:20 PM

Well i did what you asked however there was nothing found by ESET online antivirus scanner, and for some reason i counldnt get text log file from c drive, well its not there actually lol and i will try the free antivirus that you mentionned. Um ya little help lol should the laptop connect to internet now in regular mode.

#8 boopme

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Posted 16 August 2010 - 07:29 PM

Yes connect normally.
I will edit my ESET to reflect that sometimes when it finds nothing there will be no log.

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

Tips to protect yourself against malware and reduce the potential for re-infection:Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.

Keeping Autorun enabled on USB and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:
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#9 mitchel1982

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Posted 16 August 2010 - 07:45 PM

I tried logging in normally now and it dosnt work just a blank purple screen and also for some reason now the audio services are not working either which i dont think where working in the beginning however may help you diagnose this new problem.

#10 boopme

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Posted 16 August 2010 - 08:18 PM

PLease run the Avira AntiVir Rescue System
Tutorial for Avira Rescue CD if needed.
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#11 mitchel1982

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Posted 18 August 2010 - 05:44 AM

well i ran the avira antivir rescue disk and it found a 3 more things on this laptop which it renamed, however still not working in normal mode just says please wait and then blank purple screen. I hope you have more ideas lol

#12 boopme

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Posted 18 August 2010 - 12:03 PM

I think we need to do a startup repair.
How to automatically repair Windows Vista using Startup Repair
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#13 mitchel1982

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Posted 18 August 2010 - 05:26 PM

well i dont have the windows vista disk as this isnt my laptop and i think my mother doesnt have it either, however isnt there a back up on here with windows vista built in. Just a question as i had a laptop that had it before

#14 boopme

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Posted 19 August 2010 - 02:06 PM

Yes there is.. I would post this question now in the VIsta forum so you get proper instruction,this is not my area of expertise.
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#15 mitchel1982

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Posted 19 August 2010 - 04:33 PM

alright thanks for your help bud




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