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black screen @ startup


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#1 111

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Posted 12 August 2010 - 10:47 AM

Alright so I ran mbam and it kept coming up with some spyware.I decided to try and get some help from the spyware forum (from here)icreated the 2 dds logs that are needed when creating a new topic,however when i was scanning with the gmer program the computer screen went black. I left it alone for about 30 minutes same thing so i tried rebooting it .Now all it will do is show the hp logo then just go the same black screen and thats it!I still tried to create a new topic in the spyware forum with my problem,however was told to post my problem here.Here is my previous link......
http://www.bleepingcomputer.com/forums/ind...t&p=1882633

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#2 hamluis

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Posted 12 August 2010 - 11:27 AM

FWIW: Spyware...can generally be easily defeated by running the appropriate software, there is no need to create logs, etc...just install, update and use the applicable applications of your choice.

Understand one thing...there is no one application...that can protect a system all the varying types of malware. System defenses should start with a firewall, installation of all critical updates...be augmented by a reliable AV program...and then reflect at least one program known to be adept at handling spyware/adware.

Did you try to boot into safe mode?

System manufacturer and model?

Have you looked at your system documentation...for clues as to what the problem might be?

Is the cursor flashing in the upper left corner on this black screen?

Louis

#3 111

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Posted 13 August 2010 - 06:11 PM

Thank you in advance....The reason i created log files is because that is what is asked for before you begin a new topic in the spyware forum.I guess so they can see whats wrong?
It is a hp laptop model # nc6320

no cursor flashing

when I attempt to use the recovery console it says "ntdlr is missing press ctrl+alt+del to restart

]Have you looked at your system documentation...for clues as to what the problem might be
Not sure?

Also im not able to boot up in safe mode

Edited by 111, 13 August 2010 - 06:18 PM.


#4 hamluis

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Posted 13 August 2010 - 08:35 PM

HP Says...

Worth reviewing, Ntldr Is Missing...fix with boot floppy, CD, or USB drive, then fix HD - http://tinyempire.com/notes/ntldrismissing.htm

Louis

#5 111

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Posted 18 August 2010 - 11:13 AM

Sorry for delay in response.......So made cd with files tried it on bad computer on 1st try this nothing same black screen.However when i tried steps 2-10 got following message windows could not start because of a computer disk hardware configuration problem

#6 hamluis

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Posted 18 August 2010 - 11:42 AM

Hmmm...sounds to me as if either the CD you created is not bootable...can you try it on a different computer, just to see if it is bootable?

You did follow the steps described by HP?

Louis

Edited by hamluis, 18 August 2010 - 11:43 AM.


#7 111

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Posted 19 August 2010 - 09:39 AM

I believe the cd booted up this is the screen I got like it said it should

1ST TRY THIS seleccione esto primero
2ND TRY THIS essayez ceci en deuxieme
3RD TRY THIS wahlen Sie diesen Third
4TH TRY THIS selezioni questo fourth
5TH TRY THIS selecione este fifth
6TH TRY THIS seleccione este sexto
7TH TRY THIS essayez ceci en septieme
8TH TRY THIS wahlen Sie dieses achte
9TH TRY THIS selezioni questo nono
10TH TRY THIS selecione este decimo


However when i chose the the line (1st try this) it went to the black screen
all the other lines i chose got the other message I put in last post

windows could not start because of a computer disk hardware configuration problem

#8 hamluis

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Posted 19 August 2010 - 10:19 AM

Hmmm...I've never seen a multilingual screen before on anything...I've seen some boot disks boot into the wrong language, but never into various languages.

I think those are Spanish, French, German.

Louis

#9 111

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Posted 20 August 2010 - 09:45 AM

if u check out the link u sent thats how its written.So what else do i do?

#10 hamluis

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Posted 20 August 2010 - 12:14 PM

I repeat...did you follow the HP instructions...which I also linked to?

When a link is posted...it's posted for informational reasons. It's not a command to "do this, do that", it's some info on the situation that may enlighten.

HP systems...are governed by HP guidance for overcoming...or attempting to overcome...computer situations...because an HP system may not be configured in the same manner as a system I build and then install XP, using my Microsoft, purchased XP CD.

Which may be why you received that message about "hardware configuration".

Louis

#11 111

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Posted 28 August 2010 - 11:55 AM

Alright so I tried booting the files from an usb Now on the 1ST TRY THIS seleccione esto primero I get an error message that says missing or corrupt <windows root>\system32\hal.dll. and re-install it.how do I re-install it I have searched a little on the internet i dont have a disc and cant get to the run box.Those were the options I have found .Any advice .....Thanks

#12 hamluis

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Posted 28 August 2010 - 12:44 PM

You can contact HP for replacement disks issued with that system...these will enable you to effect a repair/restoration/recovery , as specified by HP.

Louis

#13 111

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Posted 28 August 2010 - 01:51 PM

Ok thanks for your help




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