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Firefox redirect pop-up and repeated turn off of system processes.

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#1 Akrites


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Posted 11 August 2010 - 11:37 PM

I use Windows XP.

Few days ago, Firefox began to randomly open a pop up window with one of a small number of websites. It also had a win32 generic host error. It then turned off my audio drivers and security center. I found out today my brother had used it when he was visiting and I was at work.

I ran Malwarebytes anti malware, removed 3 or 4 things, had to reboot. Reran, nothing wrong. Ran Spybot Search and Destroy, nothing. Ad-aware, bunch of cookies that are normal. Ran Super Anti Spyware, got a handful of things, removed, said had to reboot to fully remove them. Did so.

After I got another Firefox pop up, I Ctrl+alt+delete, and found a Svchost.exe using up 75% or more of my CPU. While trying to figure out why, another Win32 Generic Host error, close it. Return on the again turned off audio and security center. Rerun the above programs. Malwarebytes: nothing. Spybot: Nothing, Adaware: Few cookies as normal. Super antispyware: Handful, remove, full removal requires reboot. Ran AVG (normally runs at night while I'm sleeping) found 2 problems, fixed. Next day checked it scan history, 4 that overnight, that it healed/removed. I still get the pop ups, and Svchost.exe still at times eats tons of CPU percents, crashes, and turns audio/security off. I am not able to connect to windows update for newest security updates/etc. I get the "unable to connect, check your connect" error message on IE and Firefox.

Per Orange Blossom pointing me to the prep forum, I got DDS.txt and Attach.txt. I tried to run GMER, and it got about 30 minutes into it, and locked up. Ran GMER again, got further, then locked up my whole machine. Rebooted, ran it again, got slowed down after 20 minutes and was taking a long time to get to the next file/whatever it scans, I went to work for 4 hours, came back, it was frozen at what appeared to be the same file. Posting the DDS log, and attaching the attach.txt. Going to run GMER again, let it go all night, and see if it finished.

As I typed this, it has shut off audio and security again, without the Win32 error.

EDIT: It keeps giving me a connection reset error, so I had to break it up.
DDS log:

DDS (Ver_10-03-17.01) - NTFSx86
Run by Justin at 15:32:42.06 on Wed 08/11/2010
Internet Explorer: 6.0.2900.5512 BrowserJavaVersion: 1.6.0_21
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3327.2444 [GMT -4:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}
AV: Emsisoft Anti-Malware *On-access scanning disabled* (Outdated) {0F8591BB-342B-4493-91C3-4E948ED21255}
FW: ZoneAlarm Firewall *enabled* {829BDA32-94B3-44F4-8446-F8FCFF809F8B}

============== Running Processes ===============

C:WINDOWSsystem32svchost -k DcomLaunch
C:WINDOWSSystem32svchost.exe -k netsvcs
C:WINDOWSsystem32svchost.exe -k WudfServiceGroup
C:Program FilesCommon FilesLogiShrdLVMVFMLVPrcSrv.exe
C:Program FilesEmsisoft Anti-Malwarea2service.exe
C:Program FilesCommon FilesArcSoftConnection ServiceBinACService.exe
C:Program FilesCommon FilesCommand Softwaredvpapi.exe
C:WINDOWSsystem32svchost.exe -k hpdevmgmt
C:Program FilesJavajre6binjqs.exe
C:Program FilesCommon FilesLogiShrdLVCOMSERLVComSer.exe
C:Program FilesCommon FilesMotiveMcciCMService.exe
C:WINDOWSsystem32svchost.exe -k imgsvc
C:Program FilesAVGAVG8avgcsrvx.exe
C:Program FilesCommon FilesLogiShrdLVCOMSERLVComSer.exe
C:Program FilesMicrosoft LifeChatLifeChat.exe
C:Program FilesLogitechQuickCamQuickcam.exe
C:Program FilesATT-SSTMcciTrayApp.exe
C:Program FilesHPHP Software UpdateHPWuSchd2.exe
C:Program FilesCommon FilesRealUpdate_OBrealsched.exe
C:Program FilesCommon FilesLogiShrdLComMgrCommunications_Helper.exe
C:Program FilesCommon FilesJavaJava Updatejusched.exe
C:Program FilesZone LabsZoneAlarmzlclient.exe
C:Program FilesMySurvey MessengerMySurveyMessenger.exe
C:Program FilesCommon FilesLogishrdLQCVFXCOCIManager.exe
C:Program FilesHPDigital ImagingSmart Web Printinghpswp_clipbook.exe
E:Program FilesMozilla Firefoxfirefox.exe
C:Documents and SettingsJustin AmiciMy DocumentsDownloadsdds.scr

============== Pseudo HJT Report ===============

BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - c:program fileshpdigital imagingsmart web printinghpswp_printenhancer.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:program filescommon filesadobeacrobatactivexAcroIEHelper.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:program filesavgavg8avgssie.dll
BHO: AT&&T Toolbar: {4e7bd74f-2b8d-469e-94be-fd60bb9aae29} - c:progra~1atttoo~1ATTTOO~1.DLL
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:progra~1spybot~1SDHelper.dll

BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:program filesjavajre6libdeployjqsiejqs_plugin.dll
BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:program filesyahoo!companioninstallscpn0YTSingleInstance.dll
BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - c:program fileshpdigital imagingsmart web printinghpswp_BHO.dll
TB: AT&&T Toolbar: {4e7bd74f-2b8d-469e-94be-fd60bb9aae29} - c:progra~1atttoo~1ATTTOO~1.DLL
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:program filesyahoo!companioninstallscpn0yt.dll
EB: HP Smart Web Printing: {555d4d79-4bd2-4094-a395-cfc534424a05} - c:program fileshpdigital imagingsmart web printinghpswp_bho.dll
mRun: [<NO NAME>]
mRun: [Alcmtr] ALCMTR.EXE
mRun: [AVG8_TRAY] c:progra~1avgavg8avgtray.exe
mRun: [LifeChat] "c:program filesmicrosoft lifechatLifeChat.exe"
mRun: [LogitechQuickCamRibbon] "c:program fileslogitechquickcamQuickcam.exe" /hide
mRun: [ATT-SST_McciTrayApp] "c:program filesatt-sstMcciTrayApp.exe"
mRun: [HP Software Update] c:program fileshphp software updateHPWuSchd2.exe
mRun: [TkBellExe] "c:program filescommon filesrealupdate_obrealsched.exe" -osboot

mRun: [LogitechCommunicationsManager] "c:program filescommon fileslogishrdlcommgrCommunications_Helper.exe"
mRun: [a-squared] "c:program filesemsisoft anti-malwarea2guard.exe"
mRun: [QuickTime Task] "c:program filesquicktimeqttask.exe" -atboottime
mRun: [SunJavaUpdateSched] "c:program filescommon filesjavajava updatejusched.exe"
mRun: [ZoneAlarm Client] "c:program fileszone labszonealarmzlclient.exe"
StartupFolder: c:docume~1justin~1startm~1programsstartupmysurv~1.lnk - c:program filesmysurvey messengerMySurveyMessenger.exe
StartupFolder: c:docume~1justin~1startm~1programsstartuptrillian.lnk - e:program filestrilliantrillian.exe
IE: &Download with &DAP - e:program filesdapdapextie.htm
IE: Download &all with DAP - e:program filesdapdapextie2.htm
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%Network Diagnosticxpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:program filesmessengermsmsgs.exe
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:program fileshpdigital imagingsmart web printinghpswp_BHO.dll
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:progra~1spybot~1SDHelper.dll
Trusted Zone:
Trusted Zone: motive.

Trying to post more of the log gives me a Connection Error error. Repeatedly. Attaching the logs instead of posting, my apologies if this is the wrong thing to do.

EDIT: Apparently the DDS log won't upload either, Connection Reset Error.

Attached Files

Edited by hamluis, 12 August 2010 - 03:57 PM.
Merged posts ~ Hamluis.

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#2 myrti



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Posted 19 August 2010 - 06:30 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

Please include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.
We need to create an OTL Report
  1. Please download OTL from one of the following mirrors:
  2. Save it to your desktop.
  3. Double click on the icon on your desktop.
  4. Click the "Scan All Users" checkbox.
  5. In the custom scan box paste the following:
    %systemroot%\*. /mp /s
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\system32\drivers\*.sys /lockedfiles
    %systemroot%\system32\drivers\*.sys /90
  6. Push the button.
  7. Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt<--Will be minimized

In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. I suggest you do this and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.

regards myrti

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#3 myrti



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Posted 25 August 2010 - 08:45 AM

Due to lack of feedback, this topic is now Closed

If you need this topic reopened, please send me a PM.
Please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic.

With Regards,

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