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AntiMalware crashes


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#1 CalusBlade

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Posted 11 August 2010 - 11:02 PM

I'm not too sure where this belongs but I reinstalled it and I have the same problem. It isn't a blue screen crash, its one of those send/don't send errors. I donno whats wrong with it. I never had this problem before.

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#2 Capn Easy

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Posted 11 August 2010 - 11:40 PM

My copy of Malwarebytes Anti-Malware (this is the right program, right?) was crashing yesterday, with the message:

MBAM_ERROR_LOAD_DATABASE(0,0)


Is this the same error you're getting?

In my case, I somehow missed an update. I have the Pro version.

#3 CalusBlade

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Posted 11 August 2010 - 11:44 PM

nope, its just one of those pop up errors that has the send/don't send errors. It always scans to a point and it crashes.

#4 quietman7

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Posted 12 August 2010 - 12:36 PM

MBAM_ERROR_LOAD_DATABASE has been known to be caused by failure to reboot after installation. The first thing to do is restart the computer and try running Malwarebytes again.

If you still cannot run Malwarebytes Anti-Malware or complete a scan in normal mode, then try performing a Quick Scan in "safe mode".

Scanning with Malwarebytes Anti-Malware in safe or normal mode will work but removal functions are not as powerful in safe mode. MBAM is designed to be at full power when malware is running so safe mode is not necessary when using it. In fact, MBAM loses some effectiveness for detection & removal when used in safe mode because the program includes a special driver which does not work in safe mode. Further, scanning in safe mode prevents some types of malware from running so it may be missed during the detection process. Additionally, there are various types of malware infections which target the safeboot keyset so booting into safe mode is not always possible. For optimal removal, normal mode is recommended so it does not limit the abilities of MBAM but sometimes there is no alternative but to do a safe mode scan. If that is the case, after completing a safe mode scan, reboot normally, update the database definitions through the program's interface (preferable method) and try rescanning again.

If you're still having issues or errors, uninstall, then reinstall Malwarebytes' as follows

For Windows XP:
  • First, uninstall Malwarebytes' Anti-Malware using Add/Remove Programs in the Control Panel.
  • Restart the computer.
  • Download the mbam-clean.exe (MBAM Cleanup Utility) and save it to your Desktop.
  • Double-click on mbamclean.exe to start the utility.
  • When the cleanup routine has finished, it will ask to reboot your computer. Please allow the reboot.
  • After the computer restarts, temporarily disable your Anti-Virus, then download and install the latest version of Malwarebytes' Anti-Malware (v1.46) from here.
For Windows Vista and Windows 7:
  • First, uninstall Malwarebytes' Anti-Malware using Programs and Features in Control Panel.
  • Restart the computer.
  • Download the mbam-clean.exe (MBAM Cleanup Utility) and save it to your Desktop.
  • Double-click on mbamclean.exe to start the utility.
  • When the cleanup routine has finished, it will ask to reboot your computer. Please allow the reboot.
  • After the computer restarts, temporarily disable your Anti-Virus, then download and install the latest version of Malwarebytes' Anti-Malware (v1.46) from here.
-- If using the Pro version, you will need to reactivate the program using the license key you were sent. If using the free version, then just ignore that part.
-- Launch the program and set the Protection and Registration. Then go to the UPDATE tab and check for updates if not done during installation.
-- Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications.

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#5 CalusBlade

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Posted 12 August 2010 - 07:54 PM

I am Still getting errors.

This is the Dr.Wastons report

EventType : BEX P1 : drwtsn32.exe P2 : 5.1.2600.0 P3 : 3b7d84a2
P4 : dbghelp.dll P5 : 5.1.2600.5512 P6 : 4802a0b2 P7 : 0001295d
P8 : c0000409 P9 : 00000000

#6 quietman7

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Posted 13 August 2010 - 06:18 AM

Were you able to complete a scan with MBAM and if so, please post the log for review.

Dr. Watson for Windows is a program error debugger that gathers information about your computer when an error (or user-mode fault) occurs with a program. Technical support groups can use the information that Dr. Watson obtains and logs to diagnose a program error. When an error is detected, Dr. Watson creates a text file (Drwtsn32.log) that can be delivered to support personnel by the method they prefer. You also have the option of creating a crash dump file, which is a binary file that a programmer can load into a debugger...

Description of the Dr. Watson for Windows (Drwtsn32.exe) Tool

When error reports are submitted, Microsoft can then use them to track and fix problems with the operating system and with programs. For more information, please refer to:
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#7 CalusBlade

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Posted 14 August 2010 - 01:48 PM

Microsoft ® DrWtsn32
Copyright © 1985-2001 Microsoft Corp. All rights reserved.



Application exception occurred:
App: C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe (pid=240)
When: 2010/08/14 @ 14:47:31.749
Exception number: c0000005 (access violation)

*----> System Information <----*
Computer Name: C640
User Name: kenny
Terminal Session Id: 0
Number of Processors: 1
Processor Type: x86 Family 15 Model 2 Stepping 7
Windows Version: 5.1
Current Build: 2600
Service Pack: 3
Current Type: Uniprocessor Free
Registered Organization:
Registered Owner: Admin

*----> Task List <----*
0 System Process
4 System
476 smss.exe
528 csrss.exe
552 winlogon.exe
596 services.exe
608 lsass.exe
752 Ati2evxx.exe
784 svchost.exe
848 svchost.exe
916 svchost.exe
1000 svchost.exe
1088 ccSetMgr.exe
1340 ccEvtMgr.exe
1428 SPBBCSvc.exe
1520 spoolsv.exe
1760 mDNSResponder.exe
1792 DefWatch.exe
1960 FreeAgentService.exe
172 jqs.exe
232 mcsacore.exe
284 Rtvscan.exe
572 ViewpointService.exe
1848 alg.exe
2372 Explorer.EXE
2380 rundll32.exe
2476 SynTPLpr.exe
2492 SynTPEnh.exe
2500 ccApp.exe
2520 VPTray.exe
2652 ctfmon.exe
2868 svchost.exe
3320 firefox.exe
240 mbam.exe
840 SUPERAntiSpyware.exe
3432 drwtsn32.exe

*----> Module List <----*
(0000000000400000 - 000000000050e000: C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
(00000000019a0000 - 0000000001c65000: C:\WINDOWS\system32\xpsp2res.dll
(0000000002070000 - 00000000020c9000: C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
(00000000043b0000 - 00000000043c6000: C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
(0000000010000000 - 0000000010008000: c:\PROGRA~1\mcafee\SITEAD~1\saHook.dll
(0000000028b50000 - 0000000028bc9000: C:\Program Files\Malwarebytes' Anti-Malware\vbalsgrid6.ocx
(000000002e8c0000 - 000000002e8ca000: C:\Program Files\Malwarebytes' Anti-Malware\ssubtmr6.dll
(000000004d4f0000 - 000000004d549000: C:\WINDOWS\system32\WINHTTP.dll
(000000005ad70000 - 000000005ada8000: C:\WINDOWS\system32\UxTheme.dll
(000000005b860000 - 000000005b8b5000: C:\WINDOWS\system32\NETAPI32.dll
(000000005edd0000 - 000000005ede7000: C:\WINDOWS\system32\olepro32.dll
(00000000605d0000 - 00000000605d9000: C:\WINDOWS\system32\mslbui.dll
(00000000629c0000 - 00000000629c9000: C:\WINDOWS\system32\LPK.DLL
(0000000063000000 - 0000000063014000: C:\WINDOWS\system32\SynTPFcs.dll
(0000000068000000 - 0000000068036000: C:\WINDOWS\system32\rsaenh.dll
(00000000708f0000 - 0000000070903000: C:\WINDOWS\system32\asycfilt.dll
(0000000071b20000 - 0000000071b32000: C:\WINDOWS\system32\MPR.dll
(0000000073420000 - 0000000073573000: C:\WINDOWS\system32\MSVBVM60.DLL
(0000000073d90000 - 0000000073db7000: C:\WINDOWS\system32\CRTDLL.dll
(0000000074720000 - 000000007476c000: C:\WINDOWS\system32\MSCTF.dll
(0000000074d90000 - 0000000074dfb000: C:\WINDOWS\system32\USP10.dll
(0000000075260000 - 0000000075289000: C:\WINDOWS\system32\advpack.dll
(00000000755c0000 - 00000000755ee000: C:\WINDOWS\system32\msctfime.ime
(0000000076360000 - 0000000076370000: C:\WINDOWS\system32\WINSTA.dll
(0000000076390000 - 00000000763ad000: C:\WINDOWS\system32\IMM32.DLL
(0000000076600000 - 000000007661d000: C:\WINDOWS\System32\CSCDLL.dll
(00000000769c0000 - 0000000076a74000: C:\WINDOWS\system32\USERENV.dll
(0000000076f50000 - 0000000076f58000: C:\WINDOWS\system32\WTSAPI32.dll
(0000000076fd0000 - 000000007704f000: C:\WINDOWS\system32\CLBCATQ.DLL
(0000000077050000 - 0000000077115000: C:\WINDOWS\system32\COMRes.dll
(0000000077120000 - 00000000771ab000: C:\WINDOWS\system32\OLEAUT32.dll
(00000000771b0000 - 000000007725a000: C:\WINDOWS\system32\WININET.dll
(00000000773d0000 - 00000000774d3000: C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.5512_x-ww_35d4ce83\comctl32.DLL
(00000000774e0000 - 000000007761d000: C:\WINDOWS\system32\ole32.dll
(0000000077920000 - 0000000077a13000: C:\WINDOWS\system32\SETUPAPI.dll
(0000000077a20000 - 0000000077a74000: C:\WINDOWS\System32\cscui.dll
(0000000077a80000 - 0000000077b15000: C:\WINDOWS\system32\CRYPT32.dll
(0000000077b20000 - 0000000077b32000: C:\WINDOWS\system32\MSASN1.dll
(0000000077b40000 - 0000000077b62000: C:\WINDOWS\system32\apphelp.dll
(0000000077c00000 - 0000000077c08000: C:\WINDOWS\system32\VERSION.dll
(0000000077c10000 - 0000000077c68000: C:\WINDOWS\system32\msvcrt.dll
(0000000077dd0000 - 0000000077e6b000: C:\WINDOWS\system32\ADVAPI32.dll
(0000000077e70000 - 0000000077f02000: C:\WINDOWS\system32\RPCRT4.dll
(0000000077f10000 - 0000000077f59000: C:\WINDOWS\system32\GDI32.dll
(0000000077f60000 - 0000000077fd6000: C:\WINDOWS\system32\SHLWAPI.dll
(0000000077fe0000 - 0000000077ff1000: C:\WINDOWS\system32\Secur32.dll
(000000007c800000 - 000000007c8f6000: C:\WINDOWS\system32\kernel32.dll
(000000007c900000 - 000000007c9b2000: C:\WINDOWS\system32\ntdll.dll
(000000007c9c0000 - 000000007d1d7000: C:\WINDOWS\system32\shell32.dll
(000000007e410000 - 000000007e4a1000: C:\WINDOWS\system32\USER32.dll
(000000007e720000 - 000000007e7d0000: C:\WINDOWS\system32\SXS.DLL

*----> State Dump for Thread Id 0xfac <----*

eax=0000ff20 ebx=00000000 ecx=020abcc8 edx=0013e2d8 esi=0013e2d8 edi=0013e2dc
eip=0208fffe esp=0013e274 ebp=0013e274 iopl=0 nv up ei pl zr na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246

*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll -
function: mbam
0208ffe4 fd std
0208ffe5 c9 leave
0208ffe6 c3 ret
0208ffe7 8bff mov edi,edi
0208ffe9 55 push ebp
0208ffea 8bec mov ebp,esp
0208ffec 833d6c4f0b0200 cmp dword ptr [mbam+0x44f6c (020b4f6c)],0x0
0208fff3 7512 jnz mbam+0x20007 (02090007)
0208fff5 8b4508 mov eax,[ebp+0x8]
0208fff8 8b0df83b0b02 mov ecx,[mbam+0x43bf8 (020b3bf8)]
FAULT ->0208fffe 0fb70441 movzx eax,word ptr [ecx+eax*2] ds:0023:020cbb08=????
02090002 83e001 and eax,0x1
02090005 5d pop ebp
02090006 c3 ret
02090007 6a00 push 0x0
02090009 ff7508 push dword ptr [ebp+0x8]
0209000c e885ffffff call mbam+0x1ff96 (0208ff96)
02090011 59 pop ecx
02090012 59 pop ecx
02090013 5d pop ebp
02090014 c3 ret

*----> Stack Back Trace <----*


I also get a Dr.Waston but still get the post

#8 quietman7

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Posted 14 August 2010 - 02:17 PM

Since the most common solutions I provided are not working, you may want to report this issue to the Malwarebytes Support Help Desk so the development team can investigate the error.
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