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Problems with Remote Desktop


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#1 dknygino

dknygino

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  • Location:Toronto, ON, Canada
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Posted 11 August 2010 - 10:06 PM

Hello All,

Since the recent Microsoft security updates were installed on my computer, I have been having a problem accessing my work server via remote desktop at home. After I login to the secure VPN server and launch remote desktop (port forwarder opens first in a java applet), IE crashes and tells me: "Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience." It then asks if I want to send an error report or debug, etc.

Viewing the more detailed report tells me the following:
AppName: iexplore.exe AppVer: 8.0.6001.18702 ModName: mstscax.dll
ModVer: 6.0.6001.18266 Offset: 0015bcfa

I have no idea how to get my remote desktop working again. I uninstalled and reinstalled IE8, it worked again for a while until the windows security updates were installed again.

Can anyone help me get my remote desktop working again? I asked my work IT but they said my access is fine and that it is a problem on my end.

OS: Windows XP Home SP3
Browser: IE8 version 8.0.6001.18702
My work does not support other browers for VPN access.
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Many Thanks

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