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Constant Norton alerts - Tidserv Request


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14 replies to this topic

#1 augh!

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Posted 11 August 2010 - 08:52 PM

On Aug 5, I removed malware "Antimalware Doctor". My Norton logs report a quarantined Trojan.gen and Downloader from 8/4. I was free of problems before this and now I get constant Norton alerts (every other minute or so). Most of the risks are titled "HTTPS Tidserv Request 2". When I go to any search engine, the alerts happen even more frequently and I get re-routed when I click on a search result.

I ran the programs stated in the preparation guide.

DDS text log is as follows:

DDS (Ver_10-03-17.01) - NTFSx86
Run by User at 21:07:09.98 on Tue 08/10/2010
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_17
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3033.2035 [GMT -4:00]

AV: Norton Internet Security *On-access scanning enabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Internet Security *enabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
c:\drivers\audio\r211990\stacsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\DellTPad\Apoint.exe
C:\Program Files\IDT\WDM\sttray.exe
C:\WINDOWS\system32\AESTFltr.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\OEM13Mon.exe
C:\Program Files\Dell\Dell Webcam Manager\DellWMgr.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Seagate\SeagateManager\FreeAgent Status\StxMenuMgr.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\Seagate\DiscWizard\DiscWizardMonitor.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\Seagate\DiscWizard\TimounterMonitor.exe
C:\Program Files\Common Files\Seagate\Schedule2\schedhlp.exe
C:\Program Files\Winamp\winampa.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\DellTPad\Apntex.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Seagate\SeagateManager\Sync\FreeAgentService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Norton Internet Security\Engine\16.8.0.41\ccSvcHst.exe
C:\WINDOWS\system32\DRIVERS\o2flash.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Program Files\Common Files\Seagate\Schedule2\schedul2.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\SearchIndexer.exe
C:\Program Files\Norton Internet Security\Engine\16.8.0.41\ccSvcHst.exe
C:\Documents and Settings\User\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\User\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Program Files\Windows NT\Accessories\wordpad.exe
C:\Documents and Settings\User\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\User\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\User\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\WINDOWS\system32\SearchProtocolHost.exe
C:\Documents and Settings\User\My Documents\Downloads\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
uSearch Page = hxxp://www.live.com
uInternet Settings,ProxyOverride = *.local
mWinlogon: Userinit=c:\windows\system32\userinit.exe
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common

files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton internet

security\engine\16.8.0.41\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton internet

security\engine\16.8.0.41\IPSBHO.DLL
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search

helper\SEPsearchhelperie.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft

shared\windows live\WindowsLiveLogin.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - c:\program files\windows live\toolbar\wltcore.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program

files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
uRun: [ISUSPM] "c:\program files\common files\installshield\updateservice\ISUSPM.exe" -scheduler
uRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [Google Update] "c:\documents and settings\User\local settings\application data\google\update\GoogleUpdate.exe" /c
uRunOnce: [Shockwave Updater] c:\windows\system32\adobe\shockwave 11\SwHelper_1151601.exe -Update -1151601 -"Mozilla/4.0

(compatible; MSIE 7.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; MDDS; .NET

CLR 3.0.4506.2152; .NET CLR 3.5.30729)" -"http://www.nickjr.com/kids-games/little-bears-jigsaw-puzzle.html"
mRun: [Apoint] c:\program files\delltpad\Apoint.exe
mRun: [SysTrayApp] %ProgramFiles%\IDT\WDM\sttray.exe
mRun: [AESTFltr] %SystemRoot%\system32\AESTFltr.exe /NoDlg
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [OEM13Mon.exe] c:\windows\OEM13Mon.exe
mRun: [DELL Webcam Manager] "c:\program files\dell\dell webcam manager\DellWMgr.exe" /s
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [dscactivate] "c:\program files\dell support center\gs_agent\custom\dsca.exe"
mRun: [PDVDDXSrv] "c:\program files\cyberlink\powerdvd dx\PDVDDXSrv.exe"
mRun: [MaxMenuMgr] "c:\program files\seagate\seagatemanager\freeagent status\StxMenuMgr.exe"
mRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
mRun: [DiscWizardMonitor.exe] c:\program files\seagate\discwizard\DiscWizardMonitor.exe
mRun: [AcronisTimounterMonitor] c:\program files\seagate\discwizard\TimounterMonitor.exe
mRun: [Seagate Scheduler2 Service] "c:\program files\common files\seagate\schedule2\schedhlp.exe"
mRun: [WinampAgent] "c:\program files\winamp\winampa.exe"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
IE: E&xport to Microsoft Excel - c:\progra~1\mi1933~1\office12\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows

live\writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} -

c:\progra~1\mi1933~1\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} -

c:\progra~1\mi1933~1\office12\REFIEBAR.DLL
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {2357B3CF-7F8D-4451-8D81-FD6097610AEE} -

hxxp://activex.camfrogweb.com/advanced/2.0.2.3/cfweb_activex.camfrogweb.com-advanced-2.0.2.3_instmodule.exe
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} -

hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {D4323BF2-006A-4440-A2F5-27E3E7AB25F8} - hxxp://3dlifeplayer.dl.3dvia.com/player/install/3DVIA_player_installer.exe
DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} - hxxps://golearn.webex.com/client/T27LB/webex/ieatgpc.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Handler: symres - {AA1061FE-6C41-421f-9344-69640C9732AB} - c:\program files\norton internet

security\engine\16.8.0.41\CoIEPlg.dll
Notify: igfxcui - igfxdev.dll
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop

search\MSNLNamespaceMgr.dll
LSA: Authentication Packages = msv1_0 relog_ap

============= SERVICES / DRIVERS ===============

R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nis\1008000.029\SymEFA.sys [2010-2-3 310320]
R1 BHDrvx86;Symantec Heuristics Driver;c:\windows\system32\drivers\nis\1008000.029\BHDrvx86.sys [2010-2-3 259632]
R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\nis\1008000.029\cchpx86.sys [2010-2-3 482432]
R1 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application

data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\ipsdefs\20100809.001\IDSXpx86.sys [2010-8-10 331640]
R2 FreeAgentGoNext Service;Seagate Service;c:\program files\seagate\seagatemanager\sync\FreeAgentService.exe [2009-3-27

165160]
R2 Norton Internet Security;Norton Internet Security;c:\program files\norton internet security\engine\16.8.0.41\ccSvcHst.exe

[2010-2-3 117640]
R2 SgtSch2Svc;Seagate Scheduler2 Service;c:\program files\common files\seagate\schedule2\schedul2.exe [2008-6-24 431384]
R3 AESTAud;AE Audio Service;c:\windows\system32\drivers\AESTAud.sys [2009-5-30 112512]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys

[2010-5-31 102448]
R3 NAVENG;NAVENG;c:\documents and settings\all users\application

data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\virusdefs\20100810.002\NAVENG.SYS [2010-8-10 85424]
R3 NAVEX15;NAVEX15;c:\documents and settings\all users\application

data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\virusdefs\20100810.002\NAVEX15.SYS [2010-8-10 1362608]
R3 O2MDGRDR;O2MDGRDR;c:\windows\system32\drivers\o2mdg.sys [2009-5-30 51616]
R3 O2SDGRDR;O2SDGRDR;c:\windows\system32\drivers\o2sdg.sys [2009-5-30 41760]
R3 OEM13Afx;Provides a software interface to control audio effects of OEM013 camera.;c:\windows\system32\drivers\OEM13Afx.sys

[2009-5-30 141376]
R3 OEM13Vfx;Creative Camera OEM013 Video VFX Driver;c:\windows\system32\drivers\OEM13Vfx.sys [2009-5-30 7424]
R3 OEM13Vid;Creative Camera OEM013 Driver;c:\windows\system32\drivers\OEM13Vid.sys [2009-5-30 235840]

=============== Created Last 30 ================

2010-08-06 03:27:07 0 d-----w- c:\docume~1\user\applic~1\Malwarebytes
2010-08-06 03:26:57 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-08-06 03:26:56 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-08-06 03:26:56 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-08-06 03:26:56 0 d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2010-07-24 20:19:01 0 d-----w- c:\docume~1\user\applic~1\Uniblue
2010-07-24 20:18:08 0 d-----w- c:\program files\Uniblue
2010-07-24 20:17:46 0 d-----w- c:\docume~1\user\applic~1\OpenCandy
2010-07-24 20:17:44 0 d-----w- c:\program files\Winamp Detect
2010-07-14 01:41:48 744448 -c----w- c:\windows\system32\dllcache\helpsvc.exe
2010-07-13 01:02:31 0 d-----w- c:\docume~1\alluse~1\applic~1\WorldWindData
2010-07-12 20:33:06 0 d-----w- C:\JOOMLA_LL

==================== Find3M ====================

2010-07-08 22:31:16 69632 ----a-w- c:\windows\system32\Clifford Uninstall.exe
2009-05-30 08:59:56 75 --sh--r- c:\windows\CT4CET.bin

============= FINISH: 21:09:09.28 ===============

Attached Files



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#2 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
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  • Local time:09:43 PM

Posted 18 August 2010 - 05:42 PM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.
  1. Do not run any other tool untill instructed to do so!
  2. Please Do not Attach logs or put in code boxes.
  3. Tell me about any problems that have occurred during the fix.
  4. Tell me of any other symptoms you may be having as these can help also.
  5. Do not run anything while running a fix.

In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. By doing this and then choosing Immediate E-Mail notification and then clicking on Proceed you will be advised when we respond to your topic and facilitate the cleaning of your machine.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

In order for me to see the status of the infection I will need a new set of logs to start with.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

DeFogger:
    Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
    • The application window will appear
    • Click the Disable button to disable your CD Emulation drivers
    • Click Yes to continue
    • A 'Finished!' message will appear
    • Click OK
    • DeFogger may ask you to reboot the machine, if it does - click OK
    Do not re-enable these drivers until otherwise instructed.

Download DDS:
    Please download DDS by sUBs from one of the links below and save it to your desktop:


    Download DDS and save it to your desktop

    Link1
    Link2
    Link3

    Please disable any anti-malware program that will block scripts from running before running DDS.
    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
      • DDS.txt
      • Attach.txt
    • A window will open instructing you save & post the logs
    • Save the logs to a convenient place such as your desktop
    • Copy the contents of both logs & post in your next reply

Scan With RKUnHooker
  • Please Download Rootkit Unhooker Save it to your desktop.
  • Now double-click on RKUnhookerLE.exe to run it.
  • Click the Report tab, then click Scan.
  • Check (Tick) Drivers, Stealth,. Uncheck the rest. then Click OK.
  • Wait till the scanner has finished and then click File, Save Report.
  • Save the report somewhere where you can find it. Click Close.
Copy the entire contents of the report and paste it in a reply here.

Note** you may get this warning it is ok, just ignore

"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"


MBRCheck

Please also download MBRCheck to your desktop
  • Double click MBRCheck.exe to run (vista and Win 7 right click and select Run as Administrator)
  • It will show a Black screen with some data on it
  • a report called MBRcheck will be on your desktop
  • open this report
  • Right click on the screen and select > Select All
  • Press Control+C
  • now please copy that report to this thread


information and logs:
    In your next post I need the following
      1.logs from DDS
      2.log from RKUnHooker
      3. report from MBRchecker
      4.let me know of any problems you may have had

Gringo


I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 augh!

augh!
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Posted 18 August 2010 - 10:35 PM

1. Additional Problems
2. DDS file
3. Attach file
4. RKUnhooker file
5. MBR Check file

1. I have IE8 but I can't seem to update it now. Can't use the Windows Update tool. I'm not sure if this is related. I installed Google Chrome and use it instead. I get the notification from Norton, "A recent attempt to attack your computer was blocked" every time I use a search engine. This message appears pretty frequently and usually is titled "Tidserv Request".

2. DDS file

DDS (Ver_10-03-17.01) - NTFSx86
Run at 21:56:42.32 on Wed 08/18/2010
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_17
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3033.2297 [GMT -4:00]

AV: Norton Internet Security *On-access scanning enabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Internet Security *enabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
svchost.exe
svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
c:\drivers\audio\r211990\stacsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\DellTPad\Apoint.exe
C:\Program Files\IDT\WDM\sttray.exe
C:\WINDOWS\system32\AESTFltr.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\OEM13Mon.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\Dell\Dell Webcam Manager\DellWMgr.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\Seagate\SeagateManager\FreeAgent Status\StxMenuMgr.exe
C:\Program Files\Seagate\DiscWizard\DiscWizardMonitor.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Seagate\DiscWizard\TimounterMonitor.exe
C:\Program Files\Common Files\Seagate\Schedule2\schedhlp.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Program Files\Winamp\winampa.exe
svchost.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\Program Files\Dell AIO Printer A920\dlbkbmon.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Seagate\SeagateManager\Sync\FreeAgentService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Norton Internet Security\Engine\16.8.0.41\ccSvcHst.exe
C:\WINDOWS\system32\DRIVERS\o2flash.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Program Files\Common Files\Seagate\Schedule2\schedul2.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\Program Files\Norton Internet Security\Engine\16.8.0.41\ccSvcHst.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\SearchIndexer.exe
C:\Program Files\Common Files\InstallShield\UpdateService\agent.exe
C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe
C:\Program Files\Windows NT\Accessories\wordpad.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\SearchProtocolHost.exe
C:\Documents and Settings\user\Desktop\FIX MALWARE\dds.com

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
uSearch Page = hxxp://www.live.com
uInternet Settings,ProxyOverride = *.local
mWinlogon: Userinit=c:\windows\system32\userinit.exe
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton internet security\engine\16.8.0.41\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton internet security\engine\16.8.0.41\IPSBHO.DLL
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - c:\program files\windows live\toolbar\wltcore.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton internet security\engine\16.8.0.41\coIEPlg.dll
TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - c:\program files\windows live\toolbar\wltcore.dll
uRun: [ISUSPM] "c:\program files\common files\installshield\updateservice\ISUSPM.exe" -scheduler
uRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [Google Update] "c:\documents and settings\user\local settings\application data\google\update\GoogleUpdate.exe" /c
uRunOnce: [Shockwave Updater] c:\windows\system32\adobe\shockwave 11\SwHelper_1151601.exe -Update -1151601 -"Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; MDDS; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)" -"http://www.nickjr.com/kids-games/little-bears-jigsaw-puzzle.html"
mRun: [Apoint] c:\program files\delltpad\Apoint.exe
mRun: [SysTrayApp] %ProgramFiles%\IDT\WDM\sttray.exe
mRun: [AESTFltr] %SystemRoot%\system32\AESTFltr.exe /NoDlg
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [OEM13Mon.exe] c:\windows\OEM13Mon.exe
mRun: [DELL Webcam Manager] "c:\program files\dell\dell webcam manager\DellWMgr.exe" /s
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [dscactivate] "c:\program files\dell support center\gs_agent\custom\dsca.exe"
mRun: [PDVDDXSrv] "c:\program files\cyberlink\powerdvd dx\PDVDDXSrv.exe"
mRun: [MaxMenuMgr] "c:\program files\seagate\seagatemanager\freeagent status\StxMenuMgr.exe"
mRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
mRun: [DiscWizardMonitor.exe] c:\program files\seagate\discwizard\DiscWizardMonitor.exe
mRun: [AcronisTimounterMonitor] c:\program files\seagate\discwizard\TimounterMonitor.exe
mRun: [Seagate Scheduler2 Service] "c:\program files\common files\seagate\schedule2\schedhlp.exe"
mRun: [WinampAgent] "c:\program files\winamp\winampa.exe"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [Dell AIO Printer A920] "c:\program files\dell aio printer a920\dlbkbmgr.exe"
IE: E&xport to Microsoft Excel - c:\progra~1\mi1933~1\office12\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\mi1933~1\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\mi1933~1\office12\REFIEBAR.DLL
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {2357B3CF-7F8D-4451-8D81-FD6097610AEE} - hxxp://activex.camfrogweb.com/advanced/2.0.2.3/cfweb_activex.camfrogweb.com-advanced-2.0.2.3_instmodule.exe
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {D4323BF2-006A-4440-A2F5-27E3E7AB25F8} - hxxp://3dlifeplayer.dl.3dvia.com/player/install/3DVIA_player_installer.exe
DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} - hxxps://golearn.webex.com/client/T27LB/webex/ieatgpc.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Handler: symres - {AA1061FE-6C41-421f-9344-69640C9732AB} - c:\program files\norton internet security\engine\16.8.0.41\CoIEPlg.dll
Notify: igfxcui - igfxdev.dll
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll
LSA: Authentication Packages = msv1_0 relog_ap

============= SERVICES / DRIVERS ===============

R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nis\1008000.029\SymEFA.sys [2010-2-3 310320]
R1 BHDrvx86;Symantec Heuristics Driver;c:\windows\system32\drivers\nis\1008000.029\BHDrvx86.sys [2010-2-3 259632]
R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\nis\1008000.029\cchpx86.sys [2010-2-3 482432]
R1 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\ipsdefs\20100816.001\IDSXpx86.sys [2010-8-17 331640]
R2 FreeAgentGoNext Service;Seagate Service;c:\program files\seagate\seagatemanager\sync\FreeAgentService.exe [2009-3-27 165160]
R2 Norton Internet Security;Norton Internet Security;c:\program files\norton internet security\engine\16.8.0.41\ccSvcHst.exe [2010-2-3 117640]
R2 SgtSch2Svc;Seagate Scheduler2 Service;c:\program files\common files\seagate\schedule2\schedul2.exe [2008-6-24 431384]
R3 AESTAud;AE Audio Service;c:\windows\system32\drivers\AESTAud.sys [2009-5-30 112512]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2010-5-31 102448]
R3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\virusdefs\20100818.033\NAVENG.SYS [2010-8-18 85424]
R3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\virusdefs\20100818.033\NAVEX15.SYS [2010-8-18 1362608]
R3 O2MDGRDR;O2MDGRDR;c:\windows\system32\drivers\o2mdg.sys [2009-5-30 51616]
R3 O2SDGRDR;O2SDGRDR;c:\windows\system32\drivers\o2sdg.sys [2009-5-30 41760]
R3 OEM13Afx;Provides a software interface to control audio effects of OEM013 camera.;c:\windows\system32\drivers\OEM13Afx.sys [2009-5-30 141376]
R3 OEM13Vfx;Creative Camera OEM013 Video VFX Driver;c:\windows\system32\drivers\OEM13Vfx.sys [2009-5-30 7424]
R3 OEM13Vid;Creative Camera OEM013 Driver;c:\windows\system32\drivers\OEM13Vid.sys [2009-5-30 235840]

=============== Created Last 30 ================

2010-08-19 01:54:36 0 ----a-w- c:\documents and settings\user\defogger_reenable
2010-08-12 15:04:13 49 ----a-w- c:\windows\lexstat.ini
2010-08-12 14:52:15 240 ----a-w- c:\windows\dellstat.ini
2010-08-12 14:51:46 0 d-----w- c:\program files\Dell AIO Printer A920
2010-08-12 14:51:33 0 d-----w- c:\program files\Dell A920
2010-08-12 01:17:13 4195231 ----a-w- c:\windows\pfirewall.log.old
2010-08-06 03:27:07 0 d-----w- c:\docume~1\user\applic~1\Malwarebytes
2010-08-06 03:26:57 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-08-06 03:26:56 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-08-06 03:26:56 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-08-06 03:26:56 0 d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2010-07-24 20:19:01 0 d-----w- c:\docume~1\user\applic~1\Uniblue
2010-07-24 20:18:08 0 d-----w- c:\program files\Uniblue
2010-07-24 20:17:46 0 d-----w- c:\docume~1\user\applic~1\OpenCandy
2010-07-24 20:17:44 0 d-----w- c:\program files\Winamp Detect

==================== Find3M ====================

2010-07-08 22:31:16 69632 ----a-w- c:\windows\system32\Clifford Uninstall.exe
2009-05-30 08:59:56 75 --sh--r- c:\windows\CT4CET.bin

============= FINISH: 21:57:52.26 ===============


3. Attach File


UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT

DDS (Ver_10-03-17.01)

Microsoft Windows XP Professional
Boot Device: \Device\HarddiskVolume2
Install Date: 6/5/2009 2:17:28 PM
System Uptime: 8/18/2010 4:07:15 PM (5 hours ago)

Motherboard: Dell Inc. | | 0P993J
Processor: Intel® Core™2 Duo CPU T6570 @ 2.10GHz | U2E1 | 2094/200mhz

==== Disk Partitions =========================

C: is FIXED (NTFS) - 298 GiB total, 206.273 GiB free.
D: is CDROM ()

==== Disabled Device Manager Items =============

==== System Restore Points ===================

RP217: 8/9/2010 7:33:38 AM - System Checkpoint
RP218: 8/10/2010 8:44:24 PM - System Checkpoint
RP219: 8/15/2010 5:43:02 PM - System Checkpoint
RP220: 8/17/2010 11:57:58 PM - System Checkpoint

==== Installed Programs ======================

1&1 EasyLogin
32 Bit HP CIO Components Installer
3DVIA player 5.0
Acrobat.com
Adobe AIR
Adobe Reader 9.3.3
Adobe Shockwave Player 11.5
Advanced Audio FX Engine
Advanced Video FX Engine
AiO_Scan
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Bing Maps 3D
Bonjour
Caillou Ready For School
CamfrogWEB Advanced ActiveX Plugin (remove only)
Clifford Reading
Dell AIO Printer A920
Dell Support Center (Support Software)
Dell Touchpad
Dell Video Chat
Dell Webcam Center
Dell Webcam Manager
Dell Wireless WLAN Card Utility
DJ_AIO_03_F4200_Software_Min
Edmark - Thinkin' Science
Enterprise
FileZilla Client 3.3.3
Garmin City Navigator North America NT 2010.40
Garmin Communicator Plugin
Garmin USB Drivers
GIMP 2.6.6
GOM Player
Google Chrome
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows XP (KB915800-v4)
Hotfix for Windows XP (KB949764)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB953955)
Hotfix for Windows XP (KB954434)
Hotfix for Windows XP (KB954550-v5)
Hotfix for Windows XP (KB954708)
Hotfix for Windows XP (KB958347)
Hotfix for Windows XP (KB959252)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB970653-v3)
Hotfix for Windows XP (KB976098-v2)
Hotfix for Windows XP (KB979306)
Hotfix for Windows XP (KB981793)
HP Deskjet F4200 All-In-One Driver 11.0 03
HP PSC & Officejet 4.2 Corporate Edition
Intel® Graphics Media Accelerator Driver
iTunes
Java™ 6 Update 17
Junk Mail filter update
Laptop Integrated Webcam Driver (1.01.01.0529)
Live! Cam Avatar Creator
Live! Cam Avatar v1.0
Logitech Vid
Malwarebytes' Anti-Malware
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft Application Error Reporting
Microsoft Choice Guard
Microsoft Kernel-Mode Driver Framework Feature Pack 1.5
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Excel MUI (English) 2007
Microsoft Office Home and Student 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Search Enhancement Pack
Microsoft Silverlight
Microsoft Software Update for Web Folders (English) 12
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Sync Framework Runtime Native v1.0 (x86)
Microsoft Sync Framework Services Native v1.0 (x86)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
MSVCRT
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 6.0 Parser (KB927977)
Norton Internet Security
OGA Notifier 2.0.0048.0
PowerDVD DX
QFolder
QuickTime
Roxio Activation Module
Roxio Creator Audio
Roxio Creator BDAV Plugin
Roxio Creator Copy
Roxio Creator Data
Roxio Creator DE
Roxio Creator Tools
Roxio Drag-to-Disc
Roxio Express Labeler 3
Roxio Update Manager
Scan
Seagate Manager Installer
Seagate DiscWizard
Security Update for 2007 Microsoft Office System (KB969559)
Security Update for 2007 Microsoft Office System (KB976321)
Security Update for 2007 Microsoft Office System (KB982312)
Security Update for 2007 Microsoft Office System (KB982331)
Security Update for Microsoft Office Excel 2007 (KB982308)
Security Update for Microsoft Office InfoPath 2007 (KB979441)
Security Update for Microsoft Office PowerPoint 2007 (KB982158)
Security Update for Microsoft Office system 2007 (972581)
Security Update for Microsoft Office system 2007 (KB969613)
Security Update for Microsoft Office system 2007 (KB974234)
Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
Security Update for Microsoft Office Word 2007 (KB982135)
Security Update for Windows Internet Explorer 8 (KB969897)
Security Update for Windows Internet Explorer 8 (KB971961)
Security Update for Windows Internet Explorer 8 (KB972260)
Security Update for Windows Internet Explorer 8 (KB974455)
Security Update for Windows Internet Explorer 8 (KB978207)
Security Update for Windows Internet Explorer 8 (KB981332)
Security Update for Windows Internet Explorer 8 (KB982381)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player (KB978695)
Security Update for Windows Media Player (KB979402)
Security Update for Windows Search 4 - KB963093
Security Update for Windows XP (KB2229593)
Security Update for Windows XP (KB2286198)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958215)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960714)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961371)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB963027)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971468)
Security Update for Windows XP (KB971486)
Security Update for Windows XP (KB971557)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973346)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973525)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975561)
Security Update for Windows XP (KB975562)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977165-v2)
Security Update for Windows XP (KB977816)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978037)
Security Update for Windows XP (KB978251)
Security Update for Windows XP (KB978262)
Security Update for Windows XP (KB978338)
Security Update for Windows XP (KB978542)
Security Update for Windows XP (KB978601)
Security Update for Windows XP (KB978706)
Security Update for Windows XP (KB979309)
Security Update for Windows XP (KB979482)
Security Update for Windows XP (KB979559)
Security Update for Windows XP (KB979683)
Security Update for Windows XP (KB980195)
Security Update for Windows XP (KB980218)
Security Update for Windows XP (KB980232)
Segoe UI
SkillSoft Course Manager
Skype™ 4.1
Sonic CinePlayer Decoder Pack
Spelling Dictionaries Support For Adobe Reader 9
Toolbox
Uniblue RegistryBooster 2010
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft Office OneNote 2007 (KB980729)
Update for Windows Internet Explorer 8 (KB971180)
Update for Windows Internet Explorer 8 (KB976662)
Update for Windows Internet Explorer 8 (KB976749)
Update for Windows Internet Explorer 8 (KB980182)
Update for Windows XP (KB898461)
Update for Windows XP (KB951618-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB955839)
Update for Windows XP (KB961503)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
WebEx
WebFldrs XP
Winamp
Winamp Detector Plug-in
Windows Driver Package - Garmin (grmnusb) GARMIN Devices (06/03/2009 2.3.0.0)
Windows Genuine Advantage Notifications (KB905474)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Internet Explorer 8
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live Mail
Windows Live Messenger
Windows Live Photo Gallery
Windows Live Sign-in Assistant
Windows Live Sync
Windows Live Toolbar
Windows Live Upload Tool
Windows Live Writer
Windows Media Format Runtime
Windows Presentation Foundation
Windows Search 4.0
World Wind Java Application Template
XML Paper Specification Shared Components Pack 1.0

==== Event Viewer Messages From Past Week ========

8/18/2010 9:46:30 PM, error: Service Control Manager [7032] - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Windows Management Instrumentation service, but this action failed with the following error: An instance of the service is already running.
8/18/2010 9:44:23 PM, error: Service Control Manager [7011] - Timeout (30000 milliseconds) waiting for a transaction response from the w32time service.
8/18/2010 9:44:23 PM, error: Service Control Manager [7011] - Timeout (30000 milliseconds) waiting for a transaction response from the SENS service.
8/18/2010 9:44:23 PM, error: Service Control Manager [7011] - Timeout (30000 milliseconds) waiting for a transaction response from the Schedule service.
8/17/2010 7:09:37 PM, error: Service Control Manager [7031] - The Norton Internet Security service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.
8/17/2010 6:37:23 PM, error: Service Control Manager [7031] - The Norton Internet Security service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.
8/15/2010 8:37:28 AM, error: Service Control Manager [7011] - Timeout (30000 milliseconds) waiting for a transaction response from the JavaQuickStarterService service.
8/14/2010 5:42:49 PM, error: Service Control Manager [7011] - Timeout (30000 milliseconds) waiting for a transaction response from the stisvc service.
8/13/2010 7:59:15 PM, error: PSched [14103] - QoS [Adapter {8D985838-2EAE-4ED9-BDFC-7FBEA9B5DF6F}]: The netcard driver failed the query for OID_GEN_LINK_SPEED.
8/13/2010 4:22:01 PM, error: ACPIEC [1] - \Device\ACPIEC: The embedded controller (EC) hardware didn't respond within the timeout period. This may indicate an error in the EC hardware or firmware, or possibly a poorly designed BIOS which accesses the EC in an unsafe manner. The EC driver will retry the failed transaction if possible.
8/12/2010 11:38:07 PM, error: W32Time [17] - Time Provider NtpClient: An error occurred during DNS lookup of the manually configured peer 'time-c.timefreq.bldrdoc.gov,0x1'. NtpClient will try the DNS lookup again in 15 minutes. The error was: A socket operation was attempted to an unreachable host. (0x80072751)
8/11/2010 12:02:45 PM, error: System Error [1003] - Error code 0000004e, parameter1 00000007, parameter2 000339c9, parameter3 00000001, parameter4 00000000.

==== End Of File ===========================

4. Rootkit Unhooker

RkU Version: 3.8.388.590, Type LE (SR2)
==============================================
OS Name: Windows XP
Version 5.1.2600 (Service Pack 3)
Number of processors #2
==============================================
>Drivers
==============================================
0xB8064000 C:\WINDOWS\system32\DRIVERS\igxpmp32.sys 6049792 bytes (Intel Corporation, Intel Graphics Miniport Driver)
0xBF296000 C:\WINDOWS\System32\igxpdx32.DLL 3461120 bytes (Intel Corporation, DirectDraw® Driver for Intel® Graphics Technology)
0xBF058000 C:\WINDOWS\System32\igxpdv32.DLL 2351104 bytes (Intel Corporation, Component GHAL Driver)
0x804D7000 C:\WINDOWS\system32\ntkrnlpa.exe 2150400 bytes (Microsoft Corporation, NT Kernel & System)
0x804D7000 PnpManager 2150400 bytes
0x804D7000 RAW 2150400 bytes
0x804D7000 WMIxWDM 2150400 bytes
0xBF800000 Win32k 1863680 bytes
0xBF800000 C:\WINDOWS\System32\win32k.sys 1863680 bytes (Microsoft Corporation, Multi-User Win32 Driver)
0xA2547000 C:\WINDOWS\system32\drivers\sthda.sys 1490944 bytes (IDT, Inc., IDT PC Audio)
0x96AFF000 C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\VirusDefs\20100818.033\NAVEX15.SYS 1359872 bytes (Symantec Corporation, AV Engine)
0xB7EAB000 C:\WINDOWS\system32\DRIVERS\bcmwl5.sys 1290240 bytes (Broadcom Corporation, Broadcom 802.11 Network Adapter wireless driver)
0x9A2E3000 C:\WINDOWS\System32\Drivers\dump_iaStor.sys 892928 bytes
0xB9E49000 iaStor.sys 892928 bytes (Intel Corporation, Intel Matrix Storage Manager driver - ia32)
0xB9D0D000 Ntfs.sys 577536 bytes (Microsoft Corporation, NT File System Driver)
0x9A3FF000 C:\WINDOWS\System32\Drivers\NIS\1008000.029\ccHPx86.sys 503808 bytes (Symantec Corporation, Common Client Hash Provider Driver)
0xB7DE4000 C:\WINDOWS\system32\DRIVERS\Wdf01000.sys 503808 bytes (Microsoft Corporation, WDF Dynamic)
0x9A4F5000 C:\WINDOWS\system32\DRIVERS\mrxsmb.sys 458752 bytes (Microsoft Corporation, Windows NT SMB Minirdr)
0xB9C75000 timntr.sys 438272 bytes (Acronis, Acronis True Image Backup Archive Explorer)
0x9A497000 C:\Program Files\Common Files\Symantec Shared\EENGINE\eeCtrl.sys 385024 bytes (Symantec Corporation, Symantec Eraser Control Driver)
0xB7D0B000 C:\WINDOWS\system32\DRIVERS\update.sys 385024 bytes (Microsoft Corporation, Update Driver)
0xA2458000 C:\WINDOWS\system32\DRIVERS\tcpip.sys 364544 bytes (Microsoft Corporation, TCP/IP Protocol Driver)
0xB9C1C000 tdrpman.sys 364544 bytes (Acronis, Acronis Try&Decide and Restore Points Volume Filter Driver)
0x99978000 C:\WINDOWS\system32\DRIVERS\srv.sys 356352 bytes (Microsoft Corporation, Server driver)
0x974A6000 C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\ipsdefs\20100816.001\IDSxpx86.sys 348160 bytes (Symantec Corporation, IDS Core Driver)
0x98F5C000 C:\WINDOWS\System32\Drivers\NIS\1008000.029\SRTSP.SYS 339968 bytes (Symantec Corporation, Symantec AutoProtect)
0xB9DC8000 SYMEFA.SYS 323584 bytes
0xBFFA0000 C:\WINDOWS\System32\ATMFD.DLL 286720 bytes (Adobe Systems Incorporated, Windows NT OpenType/Type 1 Font Driver)
0x9A3BD000 C:\WINDOWS\System32\Drivers\NIS\1008000.029\BHDrvx86.sys 270336 bytes (Symantec Corporation, BASH Driver)
0x98FFF000 C:\WINDOWS\System32\Drivers\HTTP.sys 266240 bytes (Microsoft Corporation, HTTP Protocol Stack)
0x9A590000 C:\WINDOWS\system32\DRIVERS\OEM13Vid.sys 237568 bytes (Creative Technology Ltd., Video Capture Device Driver)
0xB7E5F000 C:\WINDOWS\system32\DRIVERS\Apfiltr.sys 212992 bytes (Alps Electric Co., Ltd., Alps Touch Pad Driver)
0xBF024000 C:\WINDOWS\System32\igxpgd32.dll 212992 bytes (Intel Corporation, Intel Graphics 2D Driver)
0xA2424000 C:\WINDOWS\System32\Drivers\NIS\1008000.029\SYMTDI.SYS 212992 bytes (Symantec Corporation, Network Dispatch Driver)
0xB7D69000 C:\WINDOWS\system32\DRIVERS\rdpdr.sys 196608 bytes (Microsoft Corporation, Microsoft RDP Device redirector)
0xB9F79000 ACPI.sys 188416 bytes (Microsoft Corporation, ACPI Driver for NT)
0x99E57000 C:\WINDOWS\system32\DRIVERS\mrxdav.sys 184320 bytes (Microsoft Corporation, Windows NT WebDav Minirdr)
0xB9CE0000 NDIS.sys 184320 bytes (Microsoft Corporation, NDIS 5.1 wrapper driver)
0x96AC0000 C:\WINDOWS\system32\drivers\kmixer.sys 176128 bytes (Microsoft Corporation, Kernel Mode Audio Mixer)
0x9A565000 C:\WINDOWS\system32\DRIVERS\rdbss.sys 176128 bytes (Microsoft Corporation, Redirected Drive Buffering SubSystem Driver)
0xB8004000 C:\WINDOWS\system32\DRIVERS\HDAudBus.sys 163840 bytes (Windows ® Server 2003 DDK provider, High Definition Audio Bus Driver v1.0a)
0x9A5EC000 C:\WINDOWS\system32\DRIVERS\netbt.sys 163840 bytes (Microsoft Corporation, MBT Transport driver)
0xB9F23000 dmio.sys 155648 bytes (Microsoft Corp., Veritas Software, NT Disk Manager I/O Driver)
0xA23FE000 C:\WINDOWS\system32\DRIVERS\ipnat.sys 155648 bytes (Microsoft Corporation, IP Network Address Translator)
0xA23D9000 C:\WINDOWS\system32\Drivers\SYMEVENT.SYS 151552 bytes (Symantec Corporation, Symantec Event Library)
0xA2523000 C:\WINDOWS\system32\drivers\portcls.sys 147456 bytes (Microsoft Corporation, Port Class (Class Driver for Port/Miniport Devices))
0xB802C000 C:\WINDOWS\system32\DRIVERS\USBPORT.SYS 147456 bytes (Microsoft Corporation, USB 1.1 & 2.0 Port Driver)
0xB7DC1000 C:\WINDOWS\system32\DRIVERS\ks.sys 143360 bytes (Microsoft Corporation, Kernel CSA Library)
0xA24E4000 C:\WINDOWS\system32\Drivers\OEM13Afx.sys 143360 bytes (Creative Technology Ltd., Advanced Audio FX Driver)
0x9A5CA000 C:\WINDOWS\System32\drivers\afd.sys 139264 bytes (Microsoft Corporation, Ancillary Function Driver for WinSock)
0x806E4000 ACPI_HAL 134528 bytes
0x806E4000 C:\WINDOWS\system32\hal.dll 134528 bytes (Microsoft Corporation, Hardware Abstraction Layer DLL)
0xB9E29000 fltMgr.sys 131072 bytes (Microsoft Corporation, Microsoft Filesystem Filter Manager)
0xB9F49000 ftdisk.sys 126976 bytes (Microsoft Corporation, FT Disk Driver)
0xB9BFD000 snapman.sys 126976 bytes (Acronis, Acronis Snapshot API)
0xB7FE6000 C:\WINDOWS\system32\DRIVERS\Rtenicxp.sys 122880 bytes (Realtek Semiconductor Corporation , Realtek 10/100/1000 NDIS 5.1 Driver )
0x9A47A000 C:\Program Files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys 118784 bytes (Symantec Corporation, Symantec Eraser Utility Driver)
0xA2507000 C:\WINDOWS\system32\drivers\AESTAud.sys 114688 bytes (Andrea Electronics Corporation, Andrea Audio Driver)
0xB9BE3000 Mup.sys 106496 bytes (Microsoft Corporation, Multiple UNC Provider driver)
0x9A28A000 C:\WINDOWS\System32\Drivers\DLAIFS_M.SYS 102400 bytes (Roxio, Drive Letter Access Component)
0xB7E93000 C:\WINDOWS\system32\DRIVERS\SCSIPORT.SYS 98304 bytes (Microsoft Corporation, SCSI Port Driver)
0x9A25D000 C:\WINDOWS\System32\Drivers\DLAUDF_M.SYS 94208 bytes (Roxio, Drive Letter Access Component)
0xB9DB1000 DRVMCDB.SYS 94208 bytes (Sonic Solutions, Device Driver)
0xB9D9A000 KSecDD.sys 94208 bytes (Microsoft Corporation, Kernel Security Support Provider Interface)
0xB7DAA000 C:\WINDOWS\system32\DRIVERS\ndiswan.sys 94208 bytes (Microsoft Corporation, MS PPP Framing Driver (Strong Encryption))
0x9A274000 C:\WINDOWS\System32\Drivers\DLAUDFAM.SYS 90112 bytes (Roxio, Drive Letter Access Component)
0x9A669000 C:\WINDOWS\System32\Drivers\NIS\1008000.029\SYMFW.SYS 86016 bytes (Symantec Corporation, Firewall Filter Driver)
0x9A1A8000 C:\WINDOWS\system32\drivers\wdmaud.sys 86016 bytes (Microsoft Corporation, MMSYSTEM Wave/Midi API mapper)
0x96AEB000 C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\VirusDefs\20100818.033\NAVENG.SYS 81920 bytes (Symantec Corporation, AV Engine)
0xB8050000 C:\WINDOWS\system32\DRIVERS\VIDEOPRT.SYS 81920 bytes (Microsoft Corporation, Video Port Driver)
0xA24B1000 C:\WINDOWS\system32\DRIVERS\ipsec.sys 77824 bytes (Microsoft Corporation, IPSec Driver)
0xBF000000 C:\WINDOWS\System32\drivers\dxg.sys 73728 bytes (Microsoft Corporation, DirectX Graphics Driver)
0xBF012000 C:\WINDOWS\System32\igxprd32.dll 73728 bytes (Intel Corporation, Intel Graphics 2D Rotation Driver)
0xB9E17000 sr.sys 73728 bytes (Microsoft Corporation, System Restore Filesystem Filter Driver)
0xB9F68000 pci.sys 69632 bytes (Microsoft Corporation, NT Plug and Play PCI Enumerator)
0xB7D99000 C:\WINDOWS\system32\DRIVERS\psched.sys 69632 bytes (Microsoft Corporation, MS QoS Packet Scheduler)
0x9B1B8000 C:\WINDOWS\System32\Drivers\Cdfs.SYS 65536 bytes (Microsoft Corporation, CD-ROM File System Driver)
0xB934C000 C:\WINDOWS\system32\DRIVERS\cdrom.sys 65536 bytes (Microsoft Corporation, SCSI CD-ROM Driver)
0xBA148000 C:\WINDOWS\system32\DRIVERS\nic1394.sys 65536 bytes (Microsoft Corporation, IEEE1394 Ndis Miniport and Call Manager)
0xBA108000 ohci1394.sys 65536 bytes (Microsoft Corporation, 1394 OpenHCI Port Driver)
0x9B84B000 C:\WINDOWS\system32\DRIVERS\arp1394.sys 61440 bytes (Microsoft Corporation, IP/1394 Arp Client)
0xA4D0C000 C:\WINDOWS\system32\drivers\drmk.sys 61440 bytes (Microsoft Corporation, Microsoft Kernel DRM Descrambler Filter)
0xB933C000 C:\WINDOWS\system32\DRIVERS\redbook.sys 61440 bytes (Microsoft Corporation, Redbook Audio Filter Driver)
0xA4725000 C:\WINDOWS\system32\drivers\sysaudio.sys 61440 bytes (Microsoft Corporation, System Audio WDM Filter)
0xA4D1C000 C:\WINDOWS\system32\DRIVERS\usbhub.sys 61440 bytes (Microsoft Corporation, Default Hub Driver for USB)
0xBA118000 C:\WINDOWS\system32\DRIVERS\1394BUS.SYS 57344 bytes (Microsoft Corporation, 1394 Bus Device Driver)
0xBA0E8000 C:\WINDOWS\system32\DRIVERS\CLASSPNP.SYS 53248 bytes (Microsoft Corporation, SCSI Class System Dll)
0xBA218000 C:\WINDOWS\system32\DRIVERS\i8042prt.sys 53248 bytes (Microsoft Corporation, i8042 Port Driver)
0xB930C000 C:\WINDOWS\system32\DRIVERS\rasl2tp.sys 53248 bytes (Microsoft Corporation, RAS L2TP mini-port/call-manager driver)
0xBA0C8000 VolSnap.sys 53248 bytes (Microsoft Corporation, Volume Shadow Copy Driver)
0xBA228000 C:\WINDOWS\system32\DRIVERS\WDFLDR.SYS 53248 bytes (Microsoft Corporation, WDFLDR)
0xB92EC000 C:\WINDOWS\system32\DRIVERS\raspptp.sys 49152 bytes (Microsoft Corporation, Peer-to-Peer Tunneling Protocol)
0xB92CC000 C:\WINDOWS\System32\Drivers\DRVNDDM.SYS 45056 bytes (Roxio, Device Driver Manager)
0x9B81B000 C:\WINDOWS\System32\Drivers\Fips.SYS 45056 bytes (Microsoft Corporation, FIPS Crypto Driver)
0xB935C000 C:\WINDOWS\system32\DRIVERS\imapi.sys 45056 bytes (Microsoft Corporation, IMAPI Kernel Driver)
0xBA0B8000 MountMgr.sys 45056 bytes (Microsoft Corporation, Mount Manager)
0xBA208000 C:\WINDOWS\system32\DRIVERS\o2mdg.sys 45056 bytes (O2Micro , Gunslinger Test Driver)
0xB92FC000 C:\WINDOWS\system32\DRIVERS\raspppoe.sys 45056 bytes (Microsoft Corporation, RAS PPPoE mini-port/call-manager driver)
0xB932C000 C:\WINDOWS\system32\DRIVERS\GEARAspiWDM.sys 40960 bytes (GEAR Software Inc., CD DVD Filter)
0xBA0A8000 isapnp.sys 40960 bytes (Microsoft Corporation, PNP ISA Bus Driver)
0xA4D2C000 C:\WINDOWS\System32\Drivers\NDProxy.SYS 40960 bytes (Microsoft Corporation, NDIS Proxy)
0xBA0F8000 PxHelp20.sys 40960 bytes (Sonic Solutions, Px Engine Device Driver for Windows 2000/XP)
0x9B82B000 C:\WINDOWS\system32\drivers\NIS\1008000.029\SRTSPX.SYS 40960 bytes (Symantec Corporation, Symantec AutoProtect)
0xB86A9000 C:\WINDOWS\system32\DRIVERS\termdd.sys 40960 bytes (Microsoft Corporation, Terminal Server Driver)
0xBA2D8000 C:\WINDOWS\system32\DRIVERS\tifsfilt.sys 40960 bytes (Acronis, Acronis True Image File System Filter)
0xBA0D8000 disk.sys 36864 bytes (Microsoft Corporation, PnP Disk Driver)
0xB931C000 C:\WINDOWS\system32\DRIVERS\intelppm.sys 36864 bytes (Microsoft Corporation, Processor Device Driver)
0xB86B9000 C:\WINDOWS\system32\DRIVERS\msgpc.sys 36864 bytes (Microsoft Corporation, MS General Packet Classifier)
0x9B83B000 C:\WINDOWS\system32\DRIVERS\netbios.sys 36864 bytes (Microsoft Corporation, NetBIOS interface driver)
0xB8679000 C:\WINDOWS\System32\Drivers\Normandy.SYS 36864 bytes (RKU Driver)
0xBA1F8000 C:\WINDOWS\system32\DRIVERS\o2sdg.sys 36864 bytes (O2Micro , O2Micro SD Reader Driver)
0x9B85B000 C:\WINDOWS\system32\DRIVERS\wanarp.sys 36864 bytes (Microsoft Corporation, MS Remote Access and Routing ARP Driver)
0xBA3C8000 C:\WINDOWS\System32\Drivers\DLABMFSM.SYS 32768 bytes (Roxio, Drive Letter Access Component)
0xA48EB000 C:\WINDOWS\System32\Drivers\Npfs.SYS 32768 bytes (Microsoft Corporation, NPFS Driver)
0xBA478000 C:\WINDOWS\system32\DRIVERS\SymIM.sys 32768 bytes (Symantec Corporation, NDIS Intermediate Driver)
0x9BF33000 C:\WINDOWS\System32\Drivers\NIS\1008000.029\SYMNDIS.SYS 32768 bytes (Symantec Corporation, NDIS Filter Driver)
0x9BF3B000 C:\WINDOWS\system32\DRIVERS\usbccgp.sys 32768 bytes (Microsoft Corporation, USB Common Class Generic Parent Driver)
0xBA448000 C:\WINDOWS\system32\DRIVERS\usbehci.sys 32768 bytes (Microsoft Corporation, EHCI eUSB Miniport Driver)
0xBA3D0000 C:\WINDOWS\System32\Drivers\DLABOIOM.SYS 28672 bytes (Roxio, Drive Letter Access Component)
0xA4903000 C:\WINDOWS\system32\DRIVERS\HIDPARSE.SYS 28672 bytes (Microsoft Corporation, Hid Parsing Library)
0x9BF2B000 C:\WINDOWS\System32\Drivers\NIS\1008000.029\SYMIDS.SYS 28672 bytes (Symantec Corporation, IDS Filter Driver)
0xBA3C0000 C:\WINDOWS\System32\Drivers\DLAOPIOM.SYS 24576 bytes (Roxio, Drive Letter Access Component)
0xA490B000 C:\WINDOWS\System32\Drivers\DLARTL_M.SYS 24576 bytes (Roxio, Shared Driver Component)
0xBA450000 C:\WINDOWS\system32\DRIVERS\kbdclass.sys 24576 bytes (Microsoft Corporation, Keyboard Class Driver)
0xBA458000 C:\WINDOWS\system32\DRIVERS\mouclass.sys 24576 bytes (Microsoft Corporation, Mouse Class Driver)
0xBA440000 C:\WINDOWS\system32\DRIVERS\usbuhci.sys 24576 bytes (Microsoft Corporation, UHCI USB Miniport Driver)
0xA48FB000 C:\WINDOWS\System32\drivers\vga.sys 24576 bytes (Microsoft Corporation, VGA/Super VGA Video Driver)
0xA48F3000 C:\WINDOWS\System32\Drivers\Msfs.SYS 20480 bytes (Microsoft Corporation, Mailslot driver)
0xBA328000 PartMgr.sys 20480 bytes (Microsoft Corporation, Partition Manager)
0xBA468000 C:\WINDOWS\system32\DRIVERS\ptilink.sys 20480 bytes (Parallel Technologies, Inc., Parallel Technologies DirectParallel IO Library)
0xBA470000 C:\WINDOWS\system32\DRIVERS\raspti.sys 20480 bytes (Microsoft Corporation, PTI DirectParallel® mini-port/call-manager driver)
0xBA460000 C:\WINDOWS\system32\DRIVERS\TDI.SYS 20480 bytes (Microsoft Corporation, TDI Wrapper)
0x9B8DD000 C:\WINDOWS\System32\watchdog.sys 20480 bytes (Microsoft Corporation, Watchdog Driver)
0x9732A000 C:\WINDOWS\system32\DRIVERS\asyncmac.sys 16384 bytes (Microsoft Corporation, MS Remote Access serial network driver)
0xBA4C0000 C:\WINDOWS\system32\DRIVERS\BATTC.SYS 16384 bytes (Microsoft Corporation, Battery Class Driver)
0xB96D8000 C:\WINDOWS\system32\DRIVERS\CmBatt.sys 16384 bytes (Microsoft Corporation, Control Method Battery Driver)
0xB9AFE000 C:\WINDOWS\system32\DRIVERS\mssmbios.sys 16384 bytes (Microsoft Corporation, System Management BIOS Driver)
0x9FB30000 C:\WINDOWS\system32\DRIVERS\ndisuio.sys 16384 bytes (Microsoft Corporation, NDIS User mode I/O Driver)
0xBA4C4000 ACPIEC.sys 12288 bytes (Microsoft Corporation, ACPI Embedded Controller Driver)
0xBA4B8000 C:\WINDOWS\system32\BOOTVID.dll 12288 bytes (Microsoft Corporation, VGA Boot Driver)
0xBA4BC000 compbatt.sys 12288 bytes (Microsoft Corporation, Composite Battery Driver)
0xA679A000 C:\WINDOWS\System32\Drivers\DLAPoolM.SYS 12288 bytes (Roxio, Drive Letter Access Component)
0x9BED4000 C:\WINDOWS\System32\drivers\Dxapi.sys 12288 bytes (Microsoft Corporation, DirectX API Driver)
0xA2F65000 C:\WINDOWS\System32\Drivers\i2omgmt.SYS 12288 bytes (Microsoft Corporation, I2O Utility Filter)
0xB9B66000 C:\WINDOWS\system32\DRIVERS\ndistapi.sys 12288 bytes (Microsoft Corporation, NDIS 3.0 connection wrapper driver)
0xA2F5D000 C:\WINDOWS\system32\DRIVERS\rasacd.sys 12288 bytes (Microsoft Corporation, RAS Automatic Connection Driver)
0xBA5B6000 C:\WINDOWS\System32\Drivers\Beep.SYS 8192 bytes (Microsoft Corporation, BEEP Driver)
0xBA5AC000 DLACDBHM.SYS 8192 bytes (Roxio, Shared Driver Component)
0xBA5B4000 C:\WINDOWS\System32\Drivers\Fs_Rec.SYS 8192 bytes (Microsoft Corporation, File System Recognizer Driver)
0xBA5A8000 C:\WINDOWS\system32\KDCOM.DLL 8192 bytes (Microsoft Corporation, Kernel Debugger HW Extension DLL)
0xBA5B8000 C:\WINDOWS\System32\Drivers\mnmdd.SYS 8192 bytes (Microsoft Corporation, Frame buffer simulator)
0x9E9FE000 C:\WINDOWS\system32\DRIVERS\OEM13Vfx.sys 8192 bytes (EyePower Games Pte. Ltd., Advanced Video FX Filter
Driver (Win2K based))
0xBA5BA000 C:\WINDOWS\System32\DRIVERS\RDPCDD.sys 8192 bytes (Microsoft Corporation, RDP Miniport)
0xBA5FC000 C:\WINDOWS\system32\DRIVERS\swenum.sys 8192 bytes (Microsoft Corporation, Plug and Play Software Device Enumerator)
0xBA5B0000 C:\WINDOWS\system32\DRIVERS\USBD.SYS 8192 bytes (Microsoft Corporation, Universal Serial Bus Driver)
0xBA5AA000 C:\WINDOWS\system32\DRIVERS\WMILIB.SYS 8192 bytes (Microsoft Corporation, WMILIB WMI support library Dll)
0xBA746000 C:\WINDOWS\system32\DRIVERS\audstub.sys 4096 bytes (Microsoft Corporation, AudStub Driver)
0xBA792000 C:\WINDOWS\System32\Drivers\DLADResM.SYS 4096 bytes (Roxio, Drive Letter Access Component)
0xBA78E000 C:\WINDOWS\System32\drivers\dxgthk.sys 4096 bytes (Microsoft Corporation, DirectX Graphics Driver Thunk)
0xA281E000 C:\WINDOWS\System32\Drivers\Null.SYS 4096 bytes (Microsoft Corporation, NULL Driver)
0xBA670000 C:\WINDOWS\system32\DRIVERS\OPRGHDLR.SYS 4096 bytes (Microsoft Corporation, ACPI Operation Registration Driver)
!!!!!!!!!!!Hidden driver: 0x8A076AEA ?_empty_? 1302 bytes
!!!!!!!!!!!Hidden driver: 0x8A009410 ?_empty_? 0 bytes
==============================================
>Stealth
==============================================
0xB9E49000 WARNING: suspicious driver modification [iaStor.sys::0x8A076AEA]
0x03C20000 Hidden Image-->SupportSoft.Agent.Sprocket.dll [ EPROCESS 0x869CB650 ] PID: 1888, 28672 bytes
0x03C00000 Hidden Image-->SupportSoft.Agent.Sprocket.SupportMessage.dll [ EPROCESS 0x869CB650 ] PID: 1888, 45056 bytes
0x031E0000 Hidden Image-->sprtmessage.dll [ EPROCESS 0x869CB650 ] PID: 1888, 77824 bytes


!!POSSIBLE ROOTKIT ACTIVITY DETECTED!! =)


5. MBR Check

MBRCheck, version 1.2.3
© 2010, AD

Command-line:
Windows Version: Windows XP Professional
Windows Information: Service Pack 3 (build 2600)
Logical Drives Mask: 0x0000000c

Kernel Drivers (total 156):
0x804D7000 \WINDOWS\system32\ntkrnlpa.exe
0x806E4000 \WINDOWS\system32\hal.dll
0xBA5A8000 \WINDOWS\system32\KDCOM.DLL
0xBA4B8000 \WINDOWS\system32\BOOTVID.dll
0xB9F79000 ACPI.sys
0xBA5AA000 \WINDOWS\system32\DRIVERS\WMILIB.SYS
0xB9F68000 pci.sys
0xBA0A8000 isapnp.sys
0xBA4BC000 compbatt.sys
0xBA4C0000 \WINDOWS\system32\DRIVERS\BATTC.SYS
0xBA0B8000 MountMgr.sys
0xB9F49000 ftdisk.sys
0xB9F23000 dmio.sys
0xBA328000 PartMgr.sys
0xBA4C4000 ACPIEC.sys
0xBA670000 \WINDOWS\system32\DRIVERS\OPRGHDLR.SYS
0xBA0C8000 VolSnap.sys
0xB9E49000 iaStor.sys
0xBA0D8000 disk.sys
0xBA0E8000 \WINDOWS\system32\DRIVERS\CLASSPNP.SYS
0xB9E29000 fltMgr.sys
0xB9E17000 sr.sys
0xB9DC8000 SYMEFA.SYS
0xBA5AC000 DLACDBHM.SYS
0xB9DB1000 DRVMCDB.SYS
0xBA0F8000 PxHelp20.sys
0xB9D9A000 KSecDD.sys
0xB9D0D000 Ntfs.sys
0xB9CE0000 NDIS.sys
0xB9C75000 timntr.sys
0xB9C1C000 tdrpman.sys
0xB9BFD000 snapman.sys
0xBA108000 ohci1394.sys
0xBA118000 \WINDOWS\system32\DRIVERS\1394BUS.SYS
0xB9BE3000 Mup.sys
0xBA148000 \SystemRoot\system32\DRIVERS\nic1394.sys
0xB8064000 \SystemRoot\system32\DRIVERS\igxpmp32.sys
0xB8050000 \SystemRoot\system32\DRIVERS\VIDEOPRT.SYS
0xBA440000 \SystemRoot\system32\DRIVERS\usbuhci.sys
0xB802C000 \SystemRoot\system32\DRIVERS\USBPORT.SYS
0xBA448000 \SystemRoot\system32\DRIVERS\usbehci.sys
0xB8004000 \SystemRoot\system32\DRIVERS\HDAudBus.sys
0xB7FE6000 \SystemRoot\system32\DRIVERS\Rtenicxp.sys
0xB7EAB000 \SystemRoot\system32\DRIVERS\bcmwl5.sys
0xBA1F8000 \SystemRoot\system32\DRIVERS\o2sdg.sys
0xB7E93000 \SystemRoot\system32\DRIVERS\SCSIPORT.SYS
0xBA208000 \SystemRoot\system32\DRIVERS\o2mdg.sys
0xB96D8000 \SystemRoot\system32\DRIVERS\CmBatt.sys
0xBA218000 \SystemRoot\system32\DRIVERS\i8042prt.sys
0xBA450000 \SystemRoot\system32\DRIVERS\kbdclass.sys
0xB7E5F000 \SystemRoot\system32\DRIVERS\Apfiltr.sys
0xBA228000 \SystemRoot\system32\DRIVERS\WDFLDR.SYS
0xB7DE4000 \SystemRoot\system32\DRIVERS\Wdf01000.sys
0xBA458000 \SystemRoot\system32\DRIVERS\mouclass.sys
0xB935C000 \SystemRoot\system32\DRIVERS\imapi.sys
0xB934C000 \SystemRoot\system32\DRIVERS\cdrom.sys
0xB933C000 \SystemRoot\system32\DRIVERS\redbook.sys
0xB7DC1000 \SystemRoot\system32\DRIVERS\ks.sys
0xB932C000 \SystemRoot\system32\DRIVERS\GEARAspiWDM.sys
0xB931C000 \SystemRoot\system32\DRIVERS\intelppm.sys
0xBA746000 \SystemRoot\system32\DRIVERS\audstub.sys
0xB930C000 \SystemRoot\system32\DRIVERS\rasl2tp.sys
0xB9B66000 \SystemRoot\system32\DRIVERS\ndistapi.sys
0xB7DAA000 \SystemRoot\system32\DRIVERS\ndiswan.sys
0xB92FC000 \SystemRoot\system32\DRIVERS\raspppoe.sys
0xB92EC000 \SystemRoot\system32\DRIVERS\raspptp.sys
0xBA460000 \SystemRoot\system32\DRIVERS\TDI.SYS
0xB7D99000 \SystemRoot\system32\DRIVERS\psched.sys
0xB86B9000 \SystemRoot\system32\DRIVERS\msgpc.sys
0xBA468000 \SystemRoot\system32\DRIVERS\ptilink.sys
0xBA470000 \SystemRoot\system32\DRIVERS\raspti.sys
0xB7D69000 \SystemRoot\system32\DRIVERS\rdpdr.sys
0xB86A9000 \SystemRoot\system32\DRIVERS\termdd.sys
0xBA478000 \SystemRoot\system32\DRIVERS\SymIM.sys
0xBA5FC000 \SystemRoot\system32\DRIVERS\swenum.sys
0xB7D0B000 \SystemRoot\system32\DRIVERS\update.sys
0xB9AFE000 \SystemRoot\system32\DRIVERS\mssmbios.sys
0xA4D2C000 \SystemRoot\System32\Drivers\NDProxy.SYS
0xA4D1C000 \SystemRoot\system32\DRIVERS\usbhub.sys
0xBA5B0000 \SystemRoot\system32\DRIVERS\USBD.SYS
0xA2547000 \SystemRoot\system32\drivers\sthda.sys
0xA2523000 \SystemRoot\system32\drivers\portcls.sys
0xA4D0C000 \SystemRoot\system32\drivers\drmk.sys
0xA2507000 \SystemRoot\system32\drivers\AESTAud.sys
0xA24E4000 \??\C:\WINDOWS\system32\Drivers\OEM13Afx.sys
0xA2F65000 \SystemRoot\System32\Drivers\i2omgmt.SYS
0xBA5B4000 \SystemRoot\System32\Drivers\Fs_Rec.SYS
0xA281E000 \SystemRoot\System32\Drivers\Null.SYS
0xBA5B6000 \SystemRoot\System32\Drivers\Beep.SYS
0xA490B000 \SystemRoot\System32\Drivers\DLARTL_M.SYS
0xA4903000 \SystemRoot\system32\DRIVERS\HIDPARSE.SYS
0xA48FB000 \SystemRoot\System32\drivers\vga.sys
0xBA5B8000 \SystemRoot\System32\Drivers\mnmdd.SYS
0xBA5BA000 \SystemRoot\System32\DRIVERS\RDPCDD.sys
0xA48F3000 \SystemRoot\System32\Drivers\Msfs.SYS
0xA48EB000 \SystemRoot\System32\Drivers\Npfs.SYS
0xA2F5D000 \SystemRoot\system32\DRIVERS\rasacd.sys
0xA24B1000 \SystemRoot\system32\DRIVERS\ipsec.sys
0xA2458000 \SystemRoot\system32\DRIVERS\tcpip.sys
0xA2424000 \SystemRoot\System32\Drivers\NIS\1008000.029\SYMTDI.SYS
0xA23FE000 \SystemRoot\system32\DRIVERS\ipnat.sys
0xA23D9000 \??\C:\WINDOWS\system32\Drivers\SYMEVENT.SYS
0x9BF3B000 \SystemRoot\system32\DRIVERS\usbccgp.sys
0x9B85B000 \SystemRoot\system32\DRIVERS\wanarp.sys
0x9B84B000 \SystemRoot\system32\DRIVERS\arp1394.sys
0x9BF33000 \SystemRoot\System32\Drivers\NIS\1008000.029\SYMNDIS.SYS
0x9A669000 \SystemRoot\System32\Drivers\NIS\1008000.029\SYMFW.SYS
0x9BF2B000 \SystemRoot\System32\Drivers\NIS\1008000.029\SYMIDS.SYS
0x9A5EC000 \SystemRoot\system32\DRIVERS\netbt.sys
0x9A5CA000 \SystemRoot\System32\drivers\afd.sys
0x9A590000 \SystemRoot\system32\DRIVERS\OEM13Vid.sys
0x9B83B000 \SystemRoot\system32\DRIVERS\netbios.sys
0x9B82B000 \SystemRoot\system32\drivers\NIS\1008000.029\SRTSPX.SYS
0x9A565000 \SystemRoot\system32\DRIVERS\rdbss.sys
0x9A4F5000 \SystemRoot\system32\DRIVERS\mrxsmb.sys
0x9B81B000 \SystemRoot\System32\Drivers\Fips.SYS
0x9E9FE000 \SystemRoot\system32\DRIVERS\OEM13Vfx.sys
0x9A497000 \??\C:\Program Files\Common Files\Symantec Shared\EENGINE\eeCtrl.sys
0x9A47A000 \??\C:\Program Files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys
0x9A3FF000 \SystemRoot\System32\Drivers\NIS\1008000.029\ccHPx86.sys
0x9A3BD000 \SystemRoot\System32\Drivers\NIS\1008000.029\BHDrvx86.sys
0x9B1B8000 \SystemRoot\System32\Drivers\Cdfs.SYS
0x9A2E3000 \SystemRoot\System32\Drivers\dump_iaStor.sys
0xBF800000 \SystemRoot\System32\win32k.sys
0x9BED4000 \SystemRoot\System32\drivers\Dxapi.sys
0x9B8DD000 \SystemRoot\System32\watchdog.sys
0xBF000000 \SystemRoot\System32\drivers\dxg.sys
0xBA78E000 \SystemRoot\System32\drivers\dxgthk.sys
0xBF024000 \SystemRoot\System32\igxpgd32.dll
0xBF012000 \SystemRoot\System32\igxprd32.dll
0xBF058000 \SystemRoot\System32\igxpdv32.DLL
0xBF296000 \SystemRoot\System32\igxpdx32.DLL
0xBFFA0000 \SystemRoot\System32\ATMFD.DLL
0xB92CC000 \SystemRoot\System32\Drivers\DRVNDDM.SYS
0xBA2D8000 \SystemRoot\system32\DRIVERS\tifsfilt.sys
0xBA792000 \SystemRoot\System32\Drivers\DLADResM.SYS
0x9A28A000 \SystemRoot\System32\Drivers\DLAIFS_M.SYS
0xBA3C0000 \SystemRoot\System32\Drivers\DLAOPIOM.SYS
0xA679A000 \SystemRoot\System32\Drivers\DLAPoolM.SYS
0xBA3C8000 \SystemRoot\System32\Drivers\DLABMFSM.SYS
0xBA3D0000 \SystemRoot\System32\Drivers\DLABOIOM.SYS
0x9A274000 \SystemRoot\System32\Drivers\DLAUDFAM.SYS
0x9A25D000 \SystemRoot\System32\Drivers\DLAUDF_M.SYS
0x9FB30000 \SystemRoot\system32\DRIVERS\ndisuio.sys
0x9A1A8000 \SystemRoot\system32\drivers\wdmaud.sys
0xA4725000 \SystemRoot\system32\drivers\sysaudio.sys
0x99E57000 \SystemRoot\system32\DRIVERS\mrxdav.sys
0x99978000 \SystemRoot\system32\DRIVERS\srv.sys
0x98FFF000 \SystemRoot\System32\Drivers\HTTP.sys
0x98F5C000 \SystemRoot\System32\Drivers\NIS\1008000.029\SRTSP.SYS
0x974A6000 \??\C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\ipsdefs\20100816.001\IDSxpx86.sys
0x9732A000 \SystemRoot\system32\DRIVERS\asyncmac.sys
0x96AFF000 \??\C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\VirusDefs\20100818.033\NAVEX15.SYS
0x96AEB000 \??\C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\VirusDefs\20100818.033\NAVENG.SYS
0x96AC0000 \SystemRoot\system32\drivers\kmixer.sys
0x7C900000 \WINDOWS\system32\ntdll.dll

Processes (total 66):
0 System Idle Process
4 System
1288 C:\WINDOWS\system32\smss.exe
1408 csrss.exe
1432 C:\WINDOWS\system32\winlogon.exe
1480 C:\WINDOWS\system32\services.exe
1492 C:\WINDOWS\system32\lsass.exe
1688 C:\WINDOWS\system32\svchost.exe
1764 svchost.exe
1876 svchost.exe
2004 svchost.exe
624 C:\WINDOWS\system32\WLTRYSVC.EXE
700 C:\WINDOWS\system32\BCMWLTRY.EXE
748 C:\WINDOWS\system32\LEXBCES.EXE
812 C:\WINDOWS\system32\spoolsv.exe
820 C:\WINDOWS\system32\LEXPPS.EXE
860 C:\drivers\audio\R211990\stacsv.exe
1144 C:\WINDOWS\explorer.exe
1332 C:\Program Files\DellTPad\Apoint.exe
1344 C:\Program Files\IDT\WDM\sttray.exe
1352 C:\WINDOWS\system32\AESTFltr.exe
1360 C:\WINDOWS\system32\igfxtray.exe
1376 C:\WINDOWS\system32\hkcmd.exe
1396 C:\WINDOWS\system32\igfxpers.exe
1388 C:\WINDOWS\OEM13Mon.exe
1392 C:\Program Files\DellTPad\ApMsgFwd.exe
240 C:\Program Files\Dell\Dell Webcam Manager\DellWMgr.exe
1616 C:\WINDOWS\system32\WLTRAY.EXE
1552 C:\Program Files\DellTPad\hidfind.exe
1820 C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
1844 C:\Program Files\Seagate\SeagateManager\FreeAgent Status\stxmenumgr.exe
1888 C:\Program Files\Dell Support Center\bin\sprtcmd.exe
1904 C:\Program Files\Seagate\DiscWizard\DiscWizardMonitor.exe
1924 C:\WINDOWS\system32\igfxsrvc.exe
1968 C:\Program Files\Seagate\DiscWizard\TimounterMonitor.exe
2020 C:\Program Files\Common Files\Seagate\Schedule2\schedhlp.exe
664 C:\Program Files\DellTPad\ApntEx.exe
1548 C:\Program Files\Winamp\winampa.exe
964 svchost.exe
996 C:\Program Files\Java\jre6\bin\jusched.exe
2088 C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe
2124 C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
2176 C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
2204 C:\Program Files\Dell AIO Printer A920\dlbkbmon.exe
2228 C:\Program Files\Bonjour\mDNSResponder.exe
2240 C:\WINDOWS\system32\ctfmon.exe
2276 C:\Program Files\Messenger\msmsgs.exe
2360 C:\Program Files\Seagate\SeagateManager\Sync\FreeAgentService.exe
2484 C:\Program Files\Java\jre6\bin\jqs.exe
2708 C:\Program Files\Norton Internet Security\Engine\16.8.0.41\ccSvcHst.exe
2744 C:\WINDOWS\system32\drivers\o2flash.exe
2924 C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
3132 C:\Program Files\Common Files\Seagate\Schedule2\schedul2.exe
3188 C:\Program Files\Dell Support Center\bin\sprtsvc.exe
3260 C:\Program Files\Norton Internet Security\Engine\16.8.0.41\ccSvcHst.exe
3400 C:\WINDOWS\system32\svchost.exe
3504 wdfmgr.exe
3800 C:\WINDOWS\system32\searchindexer.exe
3892 alg.exe
2064 C:\Program Files\Common Files\InstallShield\UpdateService\agent.exe
2952 C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
5908 C:\Program Files\Windows NT\Accessories\wordpad.exe
5968 C:\WINDOWS\system32\svchost.exe
5268 C:\WINDOWS\system32\searchprotocolhost.exe
4004 searchfilterhost.exe
5312 C:\Documents and Settings\user\Desktop\FIX MALWARE\MBRCheck.exe

\\.\C: --> \\.\PhysicalDrive0 at offset 0x00000000`02800000 (NTFS)

PhysicalDrive0 Model Number: HitachiHTS723232L9A362, Rev: FC4OC30F

Size Device Name MBR Status
--------------------------------------------
298 GB \\.\PhysicalDrive0 Dell Inspiron MBR code detected
SHA1: AE3E0A945D44C8EA304A19A8F50F69065C34344B


Done!

#4 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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Posted 19 August 2010 - 03:06 AM

Greetings

One or more of the identified infections is Known as a Backdoor Trojan. - TDSS rootkit <--please read

What this virus does do.
QUOTE
Functionality
The functionality that the Trojan exhibits implies that it has been designed with profit-making as its primary objective. Making money from the Web typically involves generating Web traffic, installing pay-per-install software and also by generating sales leads for other Web sites and services of a dubious nature. It tries to achieve its objective by employing an array of techniques to try and make the user participate in these income-generating activities.


What the virus can do.
QUOTE
Backdoor.Tidserv is a Trojan horse that uses an advanced rootkit to hide itself. It also displays advertisements, redirects user search results, and opens a back door on the compromised computer.


This "could" allow hackers to remotely control your computer, steal critical system information and download and execute files.

I would counsel you to disconnect this PC from the Internet If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can clean this machine but I cannot guarantee that it will be 100% secure afterwards. "If you would like to continue, then follow the steps below, otherwise please let me know"

I Would like you to do the following.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:
    Please visit this webpage for download links, and instructions for running the tool:

    http://www.bleepingcomputer.com/combofix/how-to-use-combofix

    Please ensure you read this guide carefully and install the Recovery Console first.

    The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode.
    This allows us to more easily help you should your computer have a problem after an attempted removal of malware.
    It is a simple procedure that will only take a few moments of your time.


    Once installed, you should see a blue screen prompt that says:
      The Recovery Console was successfully installed.
    Please continue as follows:
    • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
    • Click Yes to allow ComboFix to continue scanning for malware.

    When the tool is finished, it will produce a report for you.

    Please include the report in your next post:

    C:\ComboFix.txt

"information and logs"
    In your next post I need the following
    1. Log from Combofix
    2. let me know of any problems you may have had
    3. How is the computer doing now?

Gringo




I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#5 augh!

augh!
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Posted 20 August 2010 - 06:49 AM

I had to run Combofix in Safe Mode because it just wouldn't go through the steps in normal mode - it would sit at "scanning files" for hours. In Safe Mode, it ran in under 10 min! Wish I had been a little less patient at first - augh!!

Combofix report:


ComboFix 10-08-18.02 - user 08/20/2010 7:16.1.2 - x86 MINIMAL
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3033.2678 [GMT -4:00]
Running from: c:\documents and settings\user\Desktop\ComboFix.exe
AV: Norton Internet Security *On-access scanning disabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Internet Security *disabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\windows\system32\st326147.dll

Infected copy of c:\windows\system32\drivers\snapman.sys was found and disinfected
Restored copy from - Kitty had a snack tongue.gif
.
((((((((((((((((((((((((( Files Created from 2010-07-20 to 2010-08-20 )))))))))))))))))))))))))))))))
.

2010-08-07 17:20 . 2010-08-12 01:25 -------- d-----w- c:\documents and settings\user\Local Settings\Application Data\Temp
2010-08-07 17:20 . 2010-08-07 17:21 -------- d-----w- c:\documents and settings\user\Local Settings\Application Data\Google
2010-08-06 03:27 . 2010-08-06 03:27 -------- d-----w- c:\documents and settings\user\Application Data\Malwarebytes
2010-08-06 03:26 . 2010-04-29 19:39 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-08-06 03:26 . 2010-08-06 03:27 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-08-06 03:26 . 2010-08-06 03:26 -------- d-----w- c:\documents and settings\All Users\Application Data\Malwarebytes
2010-08-06 03:26 . 2010-04-29 19:39 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-08-06 02:00 . 2010-08-06 02:09 -------- d-----w- c:\documents and settings\NetworkService\Local Settings\Application Data\Adobe
2010-08-04 19:10 . 2010-08-04 19:10 -------- d-sh--w- c:\documents and settings\NetworkService\IETldCache
2010-07-27 00:42 . 2010-07-27 00:42 -------- d-----w- c:\documents and settings\All Users\Application Data\McAfee
2010-07-24 20:19 . 2010-07-24 20:19 -------- d-----w- c:\documents and settings\user\Application Data\Uniblue
2010-07-24 20:18 . 2010-07-24 20:18 -------- d-----w- c:\program files\Uniblue
2010-07-24 20:17 . 2010-07-24 20:19 -------- d-----w- c:\documents and settings\user\Local Settings\Application Data\OpenCandy
2010-07-24 20:17 . 2010-07-24 20:17 331304 ----a-w- c:\documents and settings\user\Application Data\OpenCandy\OpenCandy_05F6168B5C7D4CACB5573206D2F87609\DLMgr_3_1.6.44.exe
2010-07-24 20:17 . 2010-07-24 20:17 -------- d-----w- c:\documents and settings\user\Application Data\OpenCandy
2010-07-24 20:17 . 2010-07-24 20:17 -------- d-----w- c:\program files\Winamp Detect

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-08-12 14:51 . 2010-08-12 14:51 -------- d-----w- c:\program files\Dell AIO Printer A920
2010-08-12 14:51 . 2010-08-12 14:51 -------- d-----w- c:\program files\Dell A920
2010-07-28 01:57 . 2009-06-06 00:32 -------- d-----w- c:\documents and settings\All Users\Application Data\NOS
2010-07-28 01:57 . 2009-06-08 03:57 -------- d-----w- c:\program files\Winamp
2010-07-25 00:15 . 2009-06-08 03:57 -------- d-----w- c:\documents and settings\user\Application Data\Winamp
2010-07-23 05:31 . 2009-06-18 02:18 -------- d-----w- c:\documents and settings\user\Application Data\FileZilla
2010-07-13 01:02 . 2010-07-13 01:02 -------- d-----w- c:\documents and settings\All Users\Application Data\WorldWindData
2010-07-08 22:31 . 2010-07-08 22:31 69632 ----a-w- c:\windows\system32\Clifford Uninstall.exe
2010-07-08 22:31 . 2010-07-08 22:31 -------- d-----w- c:\program files\Scholastic's Clifford
2010-07-08 21:11 . 2010-07-08 21:11 -------- d-----w- c:\program files\Edmark
2010-07-08 20:20 . 2010-07-08 20:20 503808 ----a-w- c:\documents and settings\user\Application Data\Sun\Java\Deployment\cache\6.0\46\f84c6ae-102e05e2-n\msvcp71.dll
2010-07-08 20:20 . 2010-07-08 20:20 499712 ----a-w- c:\documents and settings\user\Application Data\Sun\Java\Deployment\cache\6.0\46\f84c6ae-102e05e2-n\jmc.dll
2010-07-08 20:20 . 2010-07-08 20:20 348160 ----a-w- c:\documents and settings\user\Application Data\Sun\Java\Deployment\cache\6.0\46\f84c6ae-102e05e2-n\msvcr71.dll
2010-07-08 20:18 . 2010-07-08 20:18 -------- d-----r- c:\program files\Norton Support
2010-07-08 20:15 . 2009-05-30 09:05 -------- d-----w- c:\program files\Microsoft Silverlight
2010-06-26 20:49 . 2010-06-26 20:49 664 ----a-w- c:\windows\system32\d3d9caps.dat
2010-06-22 04:44 . 2009-07-18 19:11 -------- d-----w- c:\documents and settings\user\Application Data\gtk-2.0
2010-06-14 14:31 . 2008-04-25 21:27 744448 ----a-w- c:\windows\pchealth\helpctr\binaries\helpsvc.exe
2009-05-30 08:59 . 2009-05-30 08:59 75 --sh--r- c:\windows\CT4CET.bin
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ISUSPM"="c:\program files\Common Files\InstallShield\UpdateService\ISUSPM.exe" [2006-09-11 218032]
"DellSupportCenter"="c:\program files\Dell Support Center\bin\sprtcmd.exe" [2009-05-21 206064]
"Google Update"="c:\documents and settings\user\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" [2010-08-07 136176]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce]
"Shockwave Updater"="c:\windows\system32\Adobe\Shockwave 11\SwHelper_1151601.exe" [2009-07-31 468408]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Apoint"="c:\program files\DellTPad\Apoint.exe" [2009-03-31 217088]
"SysTrayApp"="c:\program files\IDT\WDM\sttray.exe" [2009-02-22 483420]
"AESTFltr"="c:\windows\system32\AESTFltr.exe" [2009-02-22 729088]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2009-01-22 150040]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2009-01-22 178712]
"Persistence"="c:\windows\system32\igfxpers.exe" [2009-01-22 150040]
"OEM13Mon.exe"="c:\windows\OEM13Mon.exe" [2009-01-19 36864]
"DELL Webcam Manager"="c:\program files\Dell\Dell Webcam Manager\DellWMgr.exe" [2007-07-27 118784]
"Broadcom Wireless Manager UI"="c:\windows\system32\WLTRAY.exe" [2008-12-12 2220032]
"dscactivate"="c:\program files\Dell Support Center\gs_agent\custom\dsca.exe" [2008-03-11 16384]
"PDVDDXSrv"="c:\program files\CyberLink\PowerDVD DX\PDVDDXSrv.exe" [2009-02-05 128232]
"MaxMenuMgr"="c:\program files\Seagate\SeagateManager\FreeAgent Status\StxMenuMgr.exe" [2009-03-27 181544]
"DellSupportCenter"="c:\program files\Dell Support Center\bin\sprtcmd.exe" [2009-05-21 206064]
"DiscWizardMonitor.exe"="c:\program files\Seagate\DiscWizard\DiscWizardMonitor.exe" [2008-06-24 1325848]
"AcronisTimounterMonitor"="c:\program files\Seagate\DiscWizard\TimounterMonitor.exe" [2008-06-25 904768]
"Seagate Scheduler2 Service"="c:\program files\Common Files\Seagate\Schedule2\schedhlp.exe" [2008-06-24 136472]
"WinampAgent"="c:\program files\Winamp\winampa.exe" [2010-07-12 74752]
"SunJavaUpdateSched"="c:\program files\Java\jre6\bin\jusched.exe" [2009-10-11 149280]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2009-11-11 417792]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2010-06-20 35760]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2010-06-09 976832]
"Dell AIO Printer A920"="c:\program files\Dell AIO Printer A920\dlbkbmgr.exe" [2003-05-12 270336]

[hkey_local_machine\software\microsoft\windows\currentversion\explorer\ShellExecuteHooks]
"{56F9679E-7826-4C84-81F3-532071A8BCC5}"= "c:\program files\Windows Desktop Search\MSNLNamespaceMgr.dll" [2009-05-25 304128]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\SymEFA.sys]
@="FSFilter Activity Monitor"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Wdf01000.sys]
@="Driver"

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\iTunesHelper]
2009-06-05 17:39 292136 ----a-w- c:\program files\iTunes\iTunesHelper.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\msnmsgr]
2009-07-26 21:44 3883856 ----a-w- c:\program files\Windows Live\Messenger\msnmsgr.exe

[HKEY_LOCAL_MACHINE\software\microsoft\security center]
"AntiVirusOverride"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Dell Video Chat\\DellVideoChat.exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"c:\\Program Files\\Logitech\\Logitech Vid\\Vid.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=
"c:\\Program Files\\Microsoft Office\\Office12\\ONENOTE.EXE"=
"c:\\Program Files\\Skype\\Phone\\Skype.exe"=
"c:\\Program Files\\Skype\\Plugin Manager\\skypePM.exe"=
"c:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe"=
"c:\\Program Files\\Windows Live\\Sync\\WindowsLiveSync.exe"=
"c:\\Program Files\\Messenger\\msmsgs.exe"=

R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\NIS\1008000.029\SymEFA.sys [2/3/2010 5:42 PM 310320]
R3 O2MDGRDR;O2MDGRDR;c:\windows\system32\drivers\o2mdg.sys [5/30/2009 7:50 AM 51616]
R3 O2SDGRDR;O2SDGRDR;c:\windows\system32\drivers\o2sdg.sys [5/30/2009 7:50 AM 41760]
S1 BHDrvx86;Symantec Heuristics Driver;c:\windows\system32\drivers\NIS\1008000.029\BHDrvx86.sys [2/3/2010 5:42 PM 259632]
S1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\NIS\1008000.029\cchpx86.sys [2/3/2010 5:41 PM 482432]
S1 IDSxpx86;IDSxpx86;c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\IPSDefs\20100816.001\IDSXpx86.sys [8/17/2010 11:52 PM 331640]
S2 FreeAgentGoNext Service;Seagate Service;c:\program files\Seagate\SeagateManager\Sync\FreeAgentService.exe [3/27/2009 3:54 PM 165160]
S2 Norton Internet Security;Norton Internet Security;c:\program files\Norton Internet Security\Engine\16.8.0.41\ccSvcHst.exe [2/3/2010 5:42 PM 117640]
S2 SgtSch2Svc;Seagate Scheduler2 Service;c:\program files\Common Files\Seagate\Schedule2\schedul2.exe [6/24/2008 7:56 PM 431384]
S3 AESTAud;AE Audio Service;c:\windows\system32\drivers\AESTAud.sys [5/30/2009 7:50 AM 112512]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [5/31/2010 3:23 PM 102448]
S3 OEM13Afx;Provides a software interface to control audio effects of OEM013 camera.;c:\windows\system32\drivers\OEM13Afx.sys [5/30/2009 7:50 AM 141376]
S3 OEM13Vfx;Creative Camera OEM013 Video VFX Driver;c:\windows\system32\drivers\OEM13Vfx.sys [5/30/2009 7:50 AM 7424]
S3 OEM13Vid;Creative Camera OEM013 Driver;c:\windows\system32\drivers\OEM13Vid.sys [5/30/2009 7:50 AM 235840]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
HPZ12 REG_MULTI_SZ Pml Driver HPZ12 Net Driver HPZ12
.
Contents of the 'Scheduled Tasks' folder

2010-08-07 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-3132935036-1556149570-3370527931-1005Core.job
- c:\documents and settings\user\Local Settings\Application Data\Google\Update\GoogleUpdate.exe [2010-08-07 17:20]

2010-08-20 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-3132935036-1556149570-3370527931-1005UA.job
- c:\documents and settings\user\Local Settings\Application Data\Google\Update\GoogleUpdate.exe [2010-08-07 17:20]

2010-08-20 c:\windows\Tasks\User_Feed_Synchronization-{1509BCBF-78A1-4D7F-A4F8-8B6EAA7857EE}.job
- c:\windows\system32\msfeedssync.exe [2009-03-08 08:31]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.google.com/
uInternet Settings,ProxyOverride = *.local
IE: E&xport to Microsoft Excel - c:\progra~1\MI1933~1\Office12\EXCEL.EXE/3000
DPF: {2357B3CF-7F8D-4451-8D81-FD6097610AEE} - hxxp://activex.camfrogweb.com/advanced/2.0.2.3/cfweb_activex.camfrogweb.com-advanced-2.0.2.3_instmodule.exe
.

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2010-08-20 07:22
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************

[HKEY_LOCAL_MACHINE\System\ControlSet001\Services\Norton Internet Security]
"ImagePath"="\"c:\program files\Norton Internet Security\Engine\16.8.0.41\ccSvcHst.exe\" /s \"Norton Internet Security\" /m \"c:\program files\Norton Internet Security\Engine\16.8.0.41\diMaster.dll\" /prefetch:1"
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(372)
c:\windows\System32\BCMLogon.dll

- - - - - - - > 'lsass.exe'(428)
c:\windows\system32\relog_ap.dll
.
Completion time: 2010-08-20 07:24:10
ComboFix-quarantined-files.txt 2010-08-20 11:23

Pre-Run: 224,578,682,880 bytes free
Post-Run: 226,347,741,184 bytes free

- - End Of File - - E51D56956154AF5F42BE20D594AC8FAF


I haven't seen any other problems except the notification from Norton since your last post. Since I've just run Combofix, I can't say yet whether I think it has solved the problem(s). Could you help me understand the specific infection - i.e. the infected files? I've tried to look through these logs to see what you're seeing - maybe it's pretty plain and I'm missing it.

Thanks!

#6 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 20 August 2010 - 12:40 PM

Out of all the logs I had you do at the start there was two lines in one report that told me the infection you had, most of the time that is all you get to see

These logs are looking alot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..


Your Java is out of date.

It can be updated by the Java control panel
  • click on Start-> Control Panel (Classic View)-> Java (looks like a coffee cup) -> Update Tab -> Update Now.
  • An update should begin;
  • follow the prompts

Clear your Java Cache
  • click on Start-> Control Panel (Classic View)-> Java (looks like a coffee cup)
    • On the General tab, under Temporary Internet Files, click the Settings button.
    • Next, click on the Delete Files button
    • There are two options in the window to clear the cache - Leave BOTH Checked
        Applications and Applets
        Trace and Log Files
    • Click OK on Delete Temporary Files Window
      Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
    • Click OK to leave the Temporary Files Window
    • Click OK to leave the Java Control Panel.

TFC(Temp File Cleaner):
  • Please download TFC to your desktop,
  • Save any unsaved work. TFC will close all open application windows.
  • Double-click TFC.exe to run the program.
  • If prompted, click "Yes" to reboot.
Note: Save your work. TFC will automatically close any open programs, let it run uninterrupted. It shouldn't take longer take a couple of minutes, and may only take a few seconds. Only if needed will you be prompted to reboot.

: Malwarebytes' Anti-Malware :
    I would like you to rerun MBAM
  • Double-click mbam icon
  • go to the update tab at the top
  • click on check for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
    • If you accidently close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.


Download HijackThis
  • Go Here to download HijackThis Installer
  • Save HijackThis Installer to your desktop.
  • Double-click on the HijackThis Installer icon on your desktop. (Vista and Win 7 right click and run as admin)
  • By default it will install to C:\Program Files\Trend Micro\HijackThis .
  • Click on Install.
  • It will create a HijackThis icon on the desktop.
  • Once installed it will launch Hijackthis.
  • Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
  • Click on Edit > Select All then click on Edit > Copy to copy the entire contents of the log.
  • Come back here to this thread and Paste the log in your next reply.
  • DO NOT use the AnalyseThis button its findings are dangerous if misinterpreted.
  • DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.

"information and logs"
    In your next post I need the following
    1. Log From MBAM
    2. report from Hijackthis
    3. let me know of any problems you may have had
    4. How is the computer doing now?

Gringo



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#7 augh!

augh!
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Posted 21 August 2010 - 08:17 AM

1. Log From MBAM
2. report from Hijackthis
3. let me know of any problems you may have had
4. How is the computer doing now?


1. MBAM Log -


Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4455

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

8/20/2010 10:10:14 PM
mbam-log-2010-08-20 (22-10-14).txt

Scan type: Quick scan
Objects scanned: 138939
Time elapsed: 7 minute(s), 21 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


2. Hijack this log

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 9:01:34 AM, on 8/21/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
c:\drivers\audio\r211990\stacsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Seagate\SeagateManager\Sync\FreeAgentService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Norton Internet Security\Engine\16.8.0.41\ccSvcHst.exe
C:\WINDOWS\system32\DRIVERS\o2flash.exe
C:\Program Files\DellTPad\Apoint.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\Common Files\Seagate\Schedule2\schedul2.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\IDT\WDM\sttray.exe
C:\WINDOWS\system32\AESTFltr.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\OEM13Mon.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\Seagate\SeagateManager\FreeAgent Status\StxMenuMgr.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Seagate\DiscWizard\DiscWizardMonitor.exe
C:\Program Files\Seagate\DiscWizard\TimounterMonitor.exe
C:\Program Files\Common Files\Seagate\Schedule2\schedhlp.exe
C:\Program Files\Winamp\winampa.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\Program Files\Dell AIO Printer A920\dlbkbmon.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Norton Internet Security\Engine\16.8.0.41\ccSvcHst.exe
C:\WINDOWS\system32\SearchProtocolHost.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = http://g.msn.com/USSMB/1
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://g.msn.com/USSMB/1
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton Internet Security\Engine\16.8.0.41\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton Internet Security\Engine\16.8.0.41\IPSBHO.DLL
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Internet Security\Engine\16.8.0.41\coIEPlg.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O4 - HKLM\..\Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe
O4 - HKLM\..\Run: [SysTrayApp] %ProgramFiles%\IDT\WDM\sttray.exe
O4 - HKLM\..\Run: [AESTFltr] %SystemRoot%\system32\AESTFltr.exe /NoDlg
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [OEM13Mon.exe] C:\WINDOWS\OEM13Mon.exe
O4 - HKLM\..\Run: [DELL Webcam Manager] "C:\Program Files\Dell\Dell Webcam Manager\DellWMgr.exe" /s
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
O4 - HKLM\..\Run: [MaxMenuMgr] "C:\Program Files\Seagate\SeagateManager\FreeAgent Status\StxMenuMgr.exe"
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [DiscWizardMonitor.exe] C:\Program Files\Seagate\DiscWizard\DiscWizardMonitor.exe
O4 - HKLM\..\Run: [AcronisTimounterMonitor] C:\Program Files\Seagate\DiscWizard\TimounterMonitor.exe
O4 - HKLM\..\Run: [Seagate Scheduler2 Service] "C:\Program Files\Common Files\Seagate\Schedule2\schedhlp.exe"
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\winampa.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [Dell AIO Printer A920] "C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe"
O4 - HKCU\..\Run: [ISUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler
O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\user\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\RunOnce: [Shockwave Updater] C:\WINDOWS\system32\Adobe\Shockwave 11\SwHelper_1151601.exe -Update -1151601 -"Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; MDDS; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)" -"http://www.nickjr.com/kids-games/little-bears-jigsaw-puzzle.html"
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office12\EXCEL.EXE/3000
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MI1933~1\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MI1933~1\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {2357B3CF-7F8D-4451-8D81-FD6097610AEE} (CamfrogWEB Advanced Unicode Control) - http://activex.camfrogweb.com/advanced/2.0..._instmodule.exe
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2009.0...oUploader55.cab
O16 - DPF: {D4323BF2-006A-4440-A2F5-27E3E7AB25F8} (Virtools WebPlayer Class) - http://3dlifeplayer.dl.3dvia.com/player/in...r_installer.exe
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://golearn.webex.com/client/T27LB/webex/ieatgpc.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Protocol: symres - {AA1061FE-6C41-421F-9344-69640C9732AB} - C:\Program Files\Norton Internet Security\Engine\16.8.0.41\coIEPlg.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Seagate Service (FreeAgentGoNext Service) - Seagate Technology LLC - C:\Program Files\Seagate\SeagateManager\Sync\FreeAgentService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Norton Internet Security - Symantec Corporation - C:\Program Files\Norton Internet Security\Engine\16.8.0.41\ccSvcHst.exe
O23 - Service: O2FLASH - O2Micro International - C:\WINDOWS\system32\DRIVERS\o2flash.exe
O23 - Service: Seagate Scheduler2 Service (SgtSch2Svc) - Seagate - C:\Program Files\Common Files\Seagate\Schedule2\schedul2.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Audio Service (STacSV) - IDT, Inc. - c:\drivers\audio\r211990\stacsv.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

--
End of file - 11559 bytes


3. let me know of any problems you may have had

Ok, the Norton Messages went away - I had it on for hours and did not get the "intrusion was blocked" types of messages. After about five hours of having the computer on, I received one message from Norton though - I am attaching an image of it. It says "Backdoor.Tidserv.l!inf detected by Auto-Protect - Manual Removal Required". This leads me to believe the problem isn't over.

4. How is the computer doing now?

Other than that one message - no problems.

Attached Files



#8 augh!

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Posted 21 August 2010 - 10:03 AM

I ran a full Norton scan just to see what that message was about and received the following results:


Unresolved Threats:
Backdoor.Tidserv.I!inf
Type: Anomaly
Risk: High (High Stealth, High Removal, High Performance, High Privacy)
Categories: Virus
Status: Reviewed
-----------
1 File
c:\qoobox\quarantine\c\windows\system32\drivers\snapman.sys.vir - Failed
1 Browser Cache

#9 gringo_pr

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Posted 21 August 2010 - 12:56 PM

Greetings

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded startup entries:

This part of the fix is purely optional
These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.
  • Run HijackThis
  • Click on the Scan button
  • Put a check beside all of the items listed below (if present):
      O4 - HKLM\..\Run: [SysTrayApp] %ProgramFiles%\IDT\WDM\sttray.exe
      O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
      O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
      O4 - HKLM\..\Run: [OEM13Mon.exe] C:\WINDOWS\OEM13Mon.exe
      O4 - HKLM\..\Run: [DELL Webcam Manager] "C:\Program Files\Dell\Dell Webcam Manager\DellWMgr.exe" /s
      O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
      O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
      O4 - HKLM\..\Run: [MaxMenuMgr] "C:\Program Files\Seagate\SeagateManager\FreeAgent Status\StxMenuMgr.exe"
      O4 - HKLM\..\Run: [Seagate Scheduler2 Service] "C:\Program Files\Common Files\Seagate\Schedule2\schedhlp.exe"
      O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\winampa.exe"
      O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
      O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
      O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
      O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
      O4 - HKLM\..\Run: [Dell AIO Printer A920] "C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe"
      O4 - HKCU\..\Run: [ISUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler
      O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\user\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
      O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
      O4 - HKCU\..\RunOnce: [Shockwave Updater] C:\WINDOWS\system32\Adobe\Shockwave 11\SwHelper_1151601.exe -Update -1151601 -"Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; MDDS; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)" -"http://www.nickjr.com/kids-games/little-bears-jigsaw-puzzle.html"
  • Close all open windows and browsers/email, etc...
  • Click on the "Fix Checked" button
  • When completed, close the application.

      NOTE**You can research each of those lines >here< and see if you want to keep them or not
      just copy the name between the brakets and paste into the search space
      O4 - HKLM\..\Run: [IntelliPoint]


Eset Online Scanner

**Note** You will need to use Internet explorer for this scan

Go Eset web page to run an online scannner from ESET.
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • click on the ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
  • When asked, allow the activex control to install
    • Click Start
  • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  • Click on Advanced Settings, ensure the options
      Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • Wait for the scan to finish
  • Use notepad to open the logfile located at C:\Program Files\Eset\Eset Online Scanner\log.txt
Copy and paste that log as a reply to this topic

"information and logs"
    In your next post I need the following
    1. Report from ESET
    2. let me know of any problems you may have had
    3. How is the computer doing now?

Gringo




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#10 gringo_pr

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Posted 24 August 2010 - 02:10 AM

Hello

three day bump

It has been Three days since my last post.
  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

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#11 augh!

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Posted 24 August 2010 - 08:17 PM

I apologize - I was trying to give it a little time to see if there were any further problems. Sorry about that! I also had trouble running the online scan at first but on the second try, it ran fine. I ran the Eset scan and it came back clean. I went through the list from HijackThis and fixed a number of the startup items.

The computer has not exhibited any further problems! No Norton messages and it seems like it is working fine - however, I don't know if I'll every really feel fully safe online again. Go figure!

Thank you! Is there any other clean up I need to do?

#12 gringo_pr

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Posted 24 August 2010 - 11:40 PM

Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.


The following procedure will implement some cleanup procedures. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.

Any programs and logs that are left over you can just be deleted from the desktop. TFC is a free temp file cleaner that is very easy to use, I would keep this and use before you do any scans or when you want to free up some space.

:DeFogger:
    To re-enable your Emulation drivers, double click DeFogger to run the tool.
    • The application window will appear
    • Click the Re-enable button to re-enable your CD Emulation drivers
    • Click Yes to continue
    • A 'Finished!' message will appear
    • Click OK
    • DeFogger will now ask to reboot the machine - click OK
    Your Emulation drivers are now re-enabled.

:Uninstall ComboFix:
  • push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  • please copy and past the following into the box ComboFix /Uninstall and click OK.
  • Note the space between the X and the /Uninstall, it needs to be there.

:remove tools:

Please download OTCleanIt and save it to desktop. This tool will remove all the tools we used to clean your pc.
  • Double-click OTCleanIt.exe.
  • Click the CleanUp! button.
  • Select Yes when the "Begin cleanup Process?" prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not delete it by yourself.
Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.

:clear system restore points:

This is a good time to clear your existing system restore points and establish a new clean restore point:
  • Go to Start > All Programs > Accessories > System Tools > System Restore
  • Select Create a restore point, and Ok it.
  • Next, go to Start > Run and type in cleanmgr
  • choose your root drive (normally C:)
  • after it calculates how much space you will save it will open up a new window
  • Select the More options tab at the top of the window
  • Choose the option to clean up system restore and OK it.
  • go back to the disk clean up tab
  • put a checkmark in all - except compress old files (leave this unchecked)
  • click Ok then click yes
This will remove all restore points except the new one you just created and clean unneeded files

:Make your Internet Explorer more secure:
  • From within Internet Explorer click on the Tools menu and then click on Options.
  • Click once on the Security tab
  • Click once on the Internet icon so it becomes highlighted.
  • Click once on the Custom Level button.
  • Change the Download signed ActiveX controls to Prompt
  • Change the Download unsigned ActiveX controls to Disable
  • Change the Initialise and script ActiveX controls not marked as safe to Disable
  • Change the Installation of desktop items to Prompt
  • Change the Launching programs and files in an IFRAME to Prompt
  • When all these settings have been made, click on the OK button.
  • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    Next press the Apply button and then the OK to exit the Internet Properties page.

:Make Firefox more secure:

:Turn On Automatic Updates:
    Turn On Automatic Updates
    1. Click Start, click Run, type sysdm.cpl, and then press ENTER.
    2. Click the Automatic Updates tab, and then click to select one of the following options. We recommend that you select the Automatic (recommended) Automatically download recommended updates for my computer and install them

    If you click this setting, click to select the day and time for scheduled updates to occur. You can schedule Automatic Updates for any time of day. Remember, your computer must be on at the scheduled time for updates to be installed. After you set this option, Windows recognizes when you are online and uses your Internet connection to find updates on the Windows Update Web site or on the Microsoft Update Web site that apply to your computer. Updates are downloaded automatically in the background, and you are not notified or interrupted during this process. An icon appears in the notification area of your taskbar when the updates are being downloaded. You can point to the icon to view the download status. To pause or to resume the download, right-click the icon, and then click Pause or Resume. When the download is completed, another message appears in the notification area so that you can review the updates that are scheduled for installation. If you choose not to install at that time, Windows starts the installation on your set schedule.

    or visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

:antispyware programs:

I would reccomend the download and installation of some or all of the following programs (all free), and the updating of them regularly:
  • WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
  • Spyware Blaster - By altering your registry, this program stops harmful sites from installing things like ActiveX Controls on your machines.
  • Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
    totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often.

please read this great article by miekiemoes How to prevent Malware:

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PM

My help is free, however, if you wish to make a small donation to show appreciation and to help me continue the fight against Malware, then click here:

Gringo

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#13 augh!

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Posted 25 August 2010 - 08:43 PM

Thank you so much!! I'll go through the recommendations you mentioned. thumbup.gif

#14 gringo_pr

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Posted 26 August 2010 - 12:35 PM

You are most welcome


Gringo
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#15 gringo_pr

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Posted 28 August 2010 - 11:55 PM

Since the issue is resolved, this topic is now Closed

If you need this topic reopened, please send me a PM.
Please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic.

The fixes and advice in this thread are for this machine only.
Do not apply the instructions from this thread to your own machine.
Please start a new thread describing your issue and someone will be along to assist you.


With Regards,
Gringo

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