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BSOD - Kernel Data Inpage Error


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#1 stankonia

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Posted 10 August 2010 - 11:52 PM

I would just like to know what is causing this problem and how I can fix it (in addition to using chkdsk /f /r). I used BlueScreenView and here are the results (thank you for your help in advance):

==================================================
Dump File : Mini081010-01.dmp
Crash Time : 8/10/2010 4:34:16 PM
Bug Check String : KERNEL_DATA_INPAGE_ERROR
Bug Check Code : 0x0000007a
Parameter 1 : 0xe2926c98
Parameter 2 : 0xc000000e
Parameter 3 : 0xbc18383a
Parameter 4 : 0x206008c0
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+3025
File Description : NT File System Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2111)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini081010-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
==================================================

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#2 hamluis

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Posted 11 August 2010 - 08:02 AM

If you ran chkdsk /r and it did not correct, there's a possibility that the hard drive may be damaged. I suggest running the appropriate hard drive diagnostic.

Troubleshooting Stop 0x24 or NTFS_FILE_SYSTEM Error Messages - http://support.microsoft.com/?kbid=228888&sd=RMVP

Bootable Hard Drive Diagnostics - Vox - http://usasma.vox.com/library/post/bootabl...iagnostics.html

Ntfs.sys missing or corrupt error message - http://support.microsoft.com/kb/555531

Basic info on STOP errors, http://www.aumha.org/a/stop.htm

Louis

#3 stankonia

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Posted 12 August 2010 - 10:27 PM

I have not gotten the time as of yet to run those diagnostic tests. A warning now appears however, when i start up windows i get a message saying "C:\system volume\ information\_restore{01ac1621-de2e-4ba4-b6f4-c9165e39ea7e}\rp487\change.log" is corrupt or unreadable, and that i should run the chkdsk utility. Should I continue running the chkdsk utility? or is this a sign that my problem is or has gotten worse?

#4 dc3

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Posted 13 August 2010 - 12:09 AM

Yes, you should run the chkdsk utility.

Go to Start and click on My Computer.

Right click on the drive in which you want chkdsk to run. The C: drive is usually contains your operating system.

Click on Properties and click the Tools tab. In the Error-checking box, click the Check Now button.

Set up the Check Disk options by checking one or both check boxes displayed.

To repair errors without scanning the volume for bad sectors, select the Automatically fix file system errors, and then click Start.

To repair errors, locate bad sectors, and recover readable information, select the Scan for and attempt recovery of bad sectors, and then click Start.

In your case I would suggest running both options.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 stankonia

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Posted 14 August 2010 - 01:52 AM

Now the warning has gone away, yet my computer still freezes and i get blue screens frequently. I ran the Chkdsk utility multiple times and I still have this problem. Would a system restore do anything?

#6 hamluis

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Posted 14 August 2010 - 07:42 AM

Did you run the appropriate hard drive diagnostic...as previously suggested?

A system restore...is an effort to overcome certain types of problems. It is not effective against hardware situations and it is not effective against malware. The only way to find out whether such is effective...is to try it.

If your hard drive has problems, not addressing that is just going to result in wasted efforts to find the problem or overcome it.

If the hard drive has no problems, we can move on with efforts to discover the source of your problems.

<<...my computer still freezes and i get blue screens frequently.>>

Download/install BlueScreenView, http://www.nirsoft.net/utils/blue_screen_view.html.

Double-click BlueScreenView.exe file.

When scanning is done, Edit/Select All...then File/Save Selected Items.

Save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content and paste it into your next reply.

Louis

Edited by hamluis, 14 August 2010 - 07:45 AM.


#7 stankonia

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Posted 14 August 2010 - 07:00 PM

Ok, well at this time I'm fresh out of blank CDs, but i did however run a SMART Support Short Self-Test on my hard drive and it did not pass.

As for the blue screen results, BlueScreenView showed this:

==================================================
Dump File : Mini081410-01.dmp
Crash Time : 8/14/2010 7:51:17 PM
Bug Check String : KERNEL_DATA_INPAGE_ERROR
Bug Check Code : 0x0000007a
Parameter 1 : 0xc07ba1e0
Parameter 2 : 0xc000000e
Parameter 3 : 0xf743c302
Parameter 4 : 0x3df1f860
Caused By Driver : atapi.sys
Caused By Address : atapi.sys+11302
File Description : IDE/ATAPI Port Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2108)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini081410-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
==================================================
==================================================
Dump File : Mini081510-01.dmp
Crash Time : 8/15/2010 2:02:45 PM
Bug Check String : KERNEL_STACK_INPAGE_ERROR
Bug Check Code : 0x00000077
Parameter 1 : 0xc000000e
Parameter 2 : 0xc000000e
Parameter 3 : 0x00000000
Parameter 4 : 0x00eac000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+21cc5
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5973 (xpsp_sp3_gdr.100427-1636)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini081510-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
==================================================

EDIT: I had another blue screen so i posted the results for it as well. Thank you for your help.

Edited by stankonia, 15 August 2010 - 01:17 PM.


#8 stankonia

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Posted 17 August 2010 - 12:45 AM

I think I most likely need a new hard drive (unless I'm wrong). But thank you for your help.

#9 hamluis

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Posted 17 August 2010 - 07:55 AM

If the drive failed SMART, I would still run the appropriate hard drive manufacturer's diagnostic....before buying a new drive.

Louis

#10 dc3

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Posted 17 August 2010 - 10:22 AM

If the SMART is bad your hdd is facing an imminent failure. You should backup all of your important data while you still can.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#11 stankonia

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Posted 22 August 2010 - 10:37 PM

Sorry I took long to reply, I was finally able to run the manufacturer's diagnostics on my hard drive.

Ok, so my hdd is a Maxtor 6Y160M0, so I ran SeaTools for Windows. I did a SMART Check, as well as a Short Generic Test and Long Generic Test. My hdd passed the Short Drive Test and the SMART Check, but failed the Long Smart Test, and it passed the Short Generic Test and failed the Long Generic Test.

Does this mean the hdd will still eventually fail? or is there something else I should do.

#12 hamluis

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Posted 23 August 2010 - 05:45 AM

If you've backed up the data files on that drive...I'd say that's all that can be done with that drive.

Louis

#13 dc3

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Posted 23 August 2010 - 09:31 AM

"Does this mean the hdd will still eventually fail? or is there something else I should do?"


Yes.

Edited by dc3, 23 August 2010 - 09:32 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#14 stankonia

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Posted 23 August 2010 - 04:57 PM

Ok thank you very much...I'll most likely be getting a new computer anyway. Thanks for all your help.




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