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Cant do repair


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#1 Megaman1

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Posted 10 August 2010 - 11:05 PM

Hi,

If I am a PC technician and a customer wanted me to do a repair job which I dont specifficly know everything about, should I attempt the job and maybe fail and get a bad reputation (by the customer telling people I wasted his time and didnt repair his problem)
OR should I tell the customer, "I dont deal with that area" with my job.

Thanks.

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#2 Blathnat

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Posted 10 August 2010 - 11:14 PM

A good rule of thumb is to always tell the customer the truth. Learn how on a practice machine. I get the sense that you already know which way to go. :thumbsup:

#3 the_patriot11

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Posted 10 August 2010 - 11:46 PM

Im always up front with my customers. If Im not real good in an area, I tell them that. If its something that im willing to try, Ill say hey, I've never done this before, I would recomend taking it to someone who has, however, if you dont feel comfortable with that, I can try it, but heres the risks involved. If they want to try it, knowing I might mess it up, then great, if they want to take it to someone else, thats great to.

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