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Missing Programs

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#1 LDSit


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Posted 28 October 2005 - 05:18 PM

The computer is a 2 year old Gateway. the OS is XP Pro and on the second HD since purchase. Rather than fix a problem Gateway simply sent a new 80 GB HD and programs were moved over. The computer is used in a Domain Network, on a Win 2000 server.

The problem is that when the user goes - Start | All Programs - then to any listed program, if there is a diamond indicating sub choices, pointing to that top choice brings up "empty" in the flyout part.

This happens on ALL choices that should produce a flyout with one or more options, no matter what. Even "Accessories" and "Microsoft Office" produce an "empty" result.

I think the user may have "moved" the programs she wanted to the desktop, rather than copying them. I copied one or two back into the menu stream, and the result is far from desired. It only produces a shortcut in the flyout part.

If this is difficult to understand, I will capture the event and send it along.

Any assistance would be greatly appreciated.


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#2 franktiii


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Posted 28 October 2005 - 05:56 PM

I think your analysis is correct that the icons were moved to the desk top rather than right click and creating a short cut.

One solution, not sure it is the easiest, would be to run a repair on xp and then reinstall any affected programs. That should get the icons back to their proper location.

Or if all the appropriate icons are on the desk top just live with it.

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