Posted 28 October 2005 - 05:18 PM
The computer is a 2 year old Gateway. the OS is XP Pro and on the second HD since purchase. Rather than fix a problem Gateway simply sent a new 80 GB HD and programs were moved over. The computer is used in a Domain Network, on a Win 2000 server.
The problem is that when the user goes - Start | All Programs - then to any listed program, if there is a diamond indicating sub choices, pointing to that top choice brings up "empty" in the flyout part.
This happens on ALL choices that should produce a flyout with one or more options, no matter what. Even "Accessories" and "Microsoft Office" produce an "empty" result.
I think the user may have "moved" the programs she wanted to the desktop, rather than copying them. I copied one or two back into the menu stream, and the result is far from desired. It only produces a shortcut in the flyout part.
If this is difficult to understand, I will capture the event and send it along.
Any assistance would be greatly appreciated.