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"search The Net" Malware

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#1 Kat


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Posted 28 October 2005 - 01:49 PM

Re my elderly's dad's computer (I'm going to visit this weekend and see what I can do to resolve)....Dad says he's checked his separate (dedicated to his computer) phone line...that he has a dial tone, it's properly connected to the computer,etc. He gets the "connected to remote computer" message, then "verifying username and password", followed by "unable to establish connection".

Last time I checked his system, his homepage had been hijacked to "search the net" and I didn't have time to clean it out, other than to reset his homepage. Could it be the bad guy in this situation? (Anyone know if it could actually prevent a dial-up connection to the 'net?) OS is XP/Home, BTW.

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#2 Rimmer


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Posted 28 October 2005 - 04:56 PM

Usually if you get to the "verifying username and password" message you have already connected to the ISP so it's not a phone line problem.
Are you sure the correct username and password are being entered? Passwords are case-sensitive, make sure the Caps Lock has not been turned on by accident.
If that is all Ok it would be best to ring the ISP because there may be something wrong at their end.

Re the hijack, here is my standard speech:
Is your Anti-virus program current and updated? If not you can download a free anti-virus program here (US Link): AVG Free
When you have downloaded and installed it you need to go online to register it and update it. (It will probably prompt you to do this.)
Once you have installed AVG uninstall your old Anti-Virus software because you should only have one running on your system.

Do you have any anti-spyware installed? If not download and update all of the following:Reboot your computer in Safe Mode and run the anti-virus scan and anti-spyware scans there.
If you are not sure how to boot in Safe Mode there is a tutorial here: Safe Mode

See if that helps :thumbsup:

Soltek QBIC, Pentium 4 3.0GHz, 512MB RAM, 200GB SATA HDD, ATI Radeon 9600XT 256MB, Netgear 54Mb/s WAP, ridiculously expensive Satellite Broadband
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