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Something still got me.. DDS attached


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#1 kleach

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Posted 10 August 2010 - 12:12 PM

I have had issues with this notebook running XP Pro
GMER causes a BSD... but I was able to attach the DDS output

I have run malware bytes and it comes up clean.
I ran hijack this and removed most of the nasties..
rootrepeal look OK except for some SSDTs that have an unknown hook (but I think that is normal for XP)

Before GMER crashes it does find the SSDTs as well as a driver..

nv4_mini.sys section is writable..

-Ken

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#2 Elise

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Posted 11 August 2010 - 12:14 AM

You have quite a few topics opened at the moment:

Please let me know which topics are about the same computer.

http://www.bleepingcomputer.com/forums/t/334951/trrootkit-gen2-file-locked-in-winsxspendingrenames/
http://www.bleepingcomputer.com/forums/t/335094/trrootkit-gen2-in-winsxs/
http://www.bleepingcomputer.com/forums/t/334899/no-internethad-pc-security/

regards, Elise


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#3 kleach

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Posted 13 August 2010 - 01:42 PM

I am not sure how to close a topic.. but the others have been resolved...
This issue is still pending.. I can't find the cause...


Thanks..

-Ken

#4 Elise

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Posted 13 August 2010 - 01:52 PM

Hello ,
And welcome.gif to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.
  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the button.
  • Two reports will open, copy and paste them in a reply here:
    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

-------------------------------------------------------------
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new OTL log (don't forget extra.txt)
  • GMER log

Thanks and again sorry for the delay.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#5 kleach

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Posted 13 August 2010 - 10:16 PM

GMER crashes.. even in safe mode.. I am trying again but it takes all night to run through the files..
I attached the other logs you wanted..

-Ken

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#6 Elise

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Posted 14 August 2010 - 05:18 AM

Hi, please try to run GMER with only the sections option checked. Please give me also a description of the problems.

regards, Elise


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#7 kleach

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Posted 14 August 2010 - 08:24 AM

I was able to get GMER to run minus the files and IAT/EAT.. file attached..

The issues are hard to describe honestly.. overall slowness.. internet crawls or you can't connect..
Everything you open seems to take longer.. to open firefox after a clean reboot took 1 min..

Malwarebytes comes up clean..but have not run recently (last 5 days)
I have avira installed (but disabled for the other scans)

Someone has installed (by accident) a fake anti virus/malware app that was finally removed..
I think there are traces if it still in the system... nothing has run correctly since that was loaded..
Even the restore points were ruined and had to be removed...

Thanks for you help.. hopefully you can find the issue...


-Ken

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#8 Elise

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Posted 14 August 2010 - 09:20 AM

Hello there,
Lets see what leftovers we can find.

COMBOFIX
---------------
Please download ComboFix from one of these locations:
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Combofix.exe and follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, or if you are running Vista, ComboFix will continue it's malware removal procedures.



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:



Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

regards, Elise


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#9 kleach

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Posted 16 August 2010 - 08:43 AM

combofix completed (See attached log)

HOWEVER.. it seemed to delete a local (old) diary program I had installed..!!
loki diary..

I would like to restore that... I hope it can be recovered... I am running an active undelete app now...

Does Combofix... put the files it deletes into a recycle bin type thing before it blows random stuff away?

..also the log shows like it replaced the serial.sys infected file..

It did take a restore point... should I restore then manually clean the bad driver?

Attached Files

  • Attached File  log.txt   26.83KB   5 downloads


#10 Elise

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Posted 16 August 2010 - 09:14 AM

Hi, you had a nasty rootkit on board. Please review the following information first.

BACKDOOR WARNING
------------------------------
One or more of the identified infections is known to use a backdoor.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would advice you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the infection has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do. If you decide to go through with the cleanup, please proceed with the following steps.


Combofix quarantines all files, so you can easily recover it. Browse to c:\qoobox\quarantine\c\Program Files\ and look there for the Loki folder. You will have to rename the files back (right click > rename and remove the .vir extension).

Please let me know how things are running now and if you need more help with placing back these files.

regards, Elise


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#11 kleach

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Posted 17 August 2010 - 04:46 PM

Also .. what do you recommend for anti malware/virus to run that will not bring the system to its knees like norton and others?

-Ken

#12 Elise

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Posted 18 August 2010 - 03:19 AM

Hi Ken,
I recommend using one AV (see below) and an antispyware scanner like MBAM (which you have already installed).

Three good antivirus programs free for non-commercial home use are Avast!, Antivir and Microsoft Security Essentials
Note: You should only have one antivirus installed at a time. Having more than one antivirus program installed at once is likely to cause conflicts and may well decrease your overall protection as well as impairing the performance of your PC.


UPDATE JAVA
------------------
Your version of Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 6 and save it to your desktop.
  • Look for "JDK 6 Update 21 (JDK or JRE)".
  • Click the "Download JRE" button to the right.
  • Select your Platform: "Windows".
  • Select your Language: "Multi-language".
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • Click Continue and the page will refresh.
  • Under Required Files, check the box for Windows Offline Installation, click the link below it and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u21-windows-i586.exe to install the newest version.
  • If using Windows Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
  • When the Java Setup - Welcome window opens, click the Install > button.
  • If offered to install a Toolbar, just uncheck the box before continuing unless you want it.
-- Starting with Java 6u10, the uninstaller incorporated in each new release uses Enhanced Auto update to automatically remove the previous version when updating to a later update release. It will not remove older versions, so they will need to be removed manually.
-- Java is updated frequently. If you want to be automatically notified of future updates, just turn on the Java Automatic Update feature and you will not have to remember to update when Java releases a new version.


Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. To disable the JQS service if you don't want to use it, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click Ok and reboot your computer.


Please launch Malwarebytes Antimalware, update it and run a full scan. Post me the resulting log together with a description of any remaining problems.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#13 kleach

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Posted 18 August 2010 - 12:31 PM

Ran full malware and avira scans..

removed all java from add/remove in control panel.
Turned off system recovery (some of what was found was in recovery data)

I have yet to install new java .. doing now.

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#14 Elise

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Posted 18 August 2010 - 01:59 PM

Looking good so far. smile.gif Do you have any problems left?

ESET ONLINE SCANNER
----------------------------
I'd like us to scan your machine with ESET OnlineScan
  1. Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  2. Click the button.
  3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    1. Click on to download the ESET Smart Installer. Save it to your desktop.
    2. Double click on the icon on your desktop.
  4. Check
  5. Click the button.
  6. Accept any security warnings from your browser.
  7. Check
  8. Push the Start button.
  9. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  10. When the scan completes, push
  11. Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    Note - when ESET doesn't find any threats, no report will be created.
  12. Push the button.
  13. Push

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#15 kleach

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Posted 20 August 2010 - 07:32 AM

I had to run it twice since I started and had to take my notebook somewhere.. so there are two files.

Odd that Malware Bytes came clean but this one found stuff,,,

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