Hello! I am trying to help a a friend with removing My Security Shield. I followed the instructions under the security removal tab here on this site, Malware Bytes did find the program and said it removed it BUT when I went to the security control panel (she is running xp on a netbook) it said that My Security Shield was up to date
I took a chance and downloaded and installed AVG and scanned with it and rebooted. Now the antivirus security center says that there are TWO antivirus programs running
What are my next steps/options at this point?