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Help with removal of My Security Shield


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#1 hawkmom1993

hawkmom1993

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Posted 10 August 2010 - 08:55 AM

Hello! I am trying to help a a friend with removing My Security Shield. I followed the instructions under the security removal tab here on this site, Malware Bytes did find the program and said it removed it BUT when I went to the security control panel (she is running xp on a netbook) it said that My Security Shield was up to date :thumbsup:

I took a chance and downloaded and installed AVG and scanned with it and rebooted. Now the antivirus security center says that there are TWO antivirus programs running :flowers:

What are my next steps/options at this point?

Thanks!

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