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IE7 won't open


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3 replies to this topic

#1 beezerlm

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Posted 10 August 2010 - 07:26 AM

Hello,
Last week our office computer had signs of a virus so I restored it to a couple days back. I then ran windows update and it installed IE8. Our Quickbooks software will not function properly with IE8 installed so I then restored the computer one more time and reinstalled IE7. IE7 will not open now. It starts and then shuts down. If i go to internet option and try to open that it does the same thing? Any help is much appreciated.

Thanks,
Brandon

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#2 Queen-Evie

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Posted 10 August 2010 - 08:04 AM

Your system may still be infected.

System Restore will allow you to restore your system's configuration to a previous state. In some cases that means that viruses or spyware will be "undone" as part of the process. But system restore does not remove infected files from your system, and you can quickly get infected again. It also does nothing to prevent new threats from arriving.

http://ask-leo.com/can_i_get_rid_of_spywar...em_restore.html


Your best bet is to post in Am I Infected where the experts will determine if the system is infected or not.

Before posting, please read this Before You Post About A Problem, Some simple guidelines

#3 beezerlm

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Posted 10 August 2010 - 08:15 AM

Ok,
I will post there.

Brandon

#4 hamluis

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Posted 10 August 2010 - 10:07 AM

Now that you have posted a malware thread in the Am I Infected forum, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a BC Staff member, nor should you ask for help elsewhere.

Any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

Please be patient.

To avoid confusion, I am closing this topic. Good luck with your log :thumbsup:.

Louis




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