Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Windows XP - PCI Cards, USB Ports not working - conflicts?


  • Please log in to reply
2 replies to this topic

#1 ossilix

ossilix

  • Members
  • 47 posts
  • OFFLINE
  •  
  • Local time:10:48 PM

Posted 09 August 2010 - 10:04 PM

I previously posted about some problems I've been having with a clena install of Windows XP on a new hard drive, but I've done more research, tried different things, clean installed Windows XP several times and found out that the problem goes beyond just the ethernet port. I hope someone can help with this.

I installed a new Western Digital hard drive in my computer and clean installed Windows XP Home SP1 onto an approximately 120gb partition, then immediately updated it to SP3 using the SP3 update file which I had previously downloaded and burned to a CD. (I've also tried this leaving it at SP1 and not updating, however, and the same exact issues happened.)

My computer contains a Chaintech Apogee 7VJL motherboard, which has onboard sound and ethernet ports as well as a front USB hub with four additional USB ports.

I have three PCI cards installed (starting from the uppermost slot):

A SoundBlaster Audigy Platinum PCI soundcard, which has its own front hub - I use this for sound;

An ATI Radeon graphics card (which the monitor is plugged into)

A D-Link DGE-539T PCI Ethernet adapter, which I use to connect to the internet

(I don't use the motherboard's ethernet and sound ports)

After clean installing XP, installing the chipset drivers for the motherboard ("VIA Service Pack") from the CD that came with it and updating to SP3, the USB ports work properly (they recognize my external storage devices and I can access them through Windows Explorer), but there is no sound and the D-Link doesn't work (since no drivers are installed).

I installed the drivers for the D-Link and restarted, and the D-Link worked properly (I could get on the internet), but the USB ports no longer work. When I plug a USB device in, it lights up and the computer recognizes it, but then says "A problem occurred during hardware installation" (even though the devices were already correctly installed before the D-Link) and the device doesn't show up in My Computer. In Device Manager the devices show up in the USB section as "Unrecognized device" with the yellow error icon and they report Error Code 10 (device cannot start up). This happens every time I choose "Scan for hardware changes" in device manage, even if I manually chose to uninstall the device, unplug it and plug it back in.

I tried manually uninstalling everything under the USB section in Device Manager and restarting the computer; the internet still works perfectly, and the USB devices automatically reinstall, but the same error code 10 issue happens.

If I uninstall the D-Link drivers and restart, the USB ports go back to working perfectly, but of course there's no internet connection.

So I uninstalled the D-Link drivers, restarted (UBS ports work again), then installed the drivers for the Sound Blaster and restarted. The sound works perfectly, but the USB ports stop working again (error code 10).

Then I reinstalled the D-Link drivers and restarted; the sound still works, the USB ports still don't work, and now the D-Link says "A network cable is disconnected" even though the cable is attached.

If I uninstall the Soundblaster drivers and restart, the internet works but the USB ports don't.

BTW, after installing the D-Link for the first time, each time I uninstall the drivers and restart the computer, it automatically detects the card (it didn't do that originally) and prompts to install the drivers.

After installing the Soundblaster the first time, the same thing happened - when I uninstall the drivers and restart, it automatically detects the SB components - except in that case it automatically installs the drivers and the speakers start making noises occasionally (but no sound playback until the computer is restarted). It didn't start auto detecting the SB stuff until I had installed the drivers the first time.

It's important to mention that I still have my old Hard Drive with the original installation of Windows XP on it that I've been using for five years. When I switch the power and data cables from the new hard drive back to the old one, the computer boots with the old XP installation and everything works perfectly as it always has - internet, Soundblaster, and USB ports all work.

So I know for a fact it's a Windows XP setup issue, not a hardware issue or anything to do with the BIOS, cables, etc. etc.

To summarize, it appears that the Soundblaster card is causing the D-Link card to not work work, and both the D-Link card and the Soundblaster card are causing the USB ports to not work (both when the drivers are installed at the same time and when only one or the other is installed).

Does anybody have any advice to figure out what's wrong? I'm not going to open up the computer and physically remove and reinstall the PCI cards because I'm afraid the old XP installation will start having the same problems and then I'll be completely without a computer.

Edited by ossilix, 09 August 2010 - 10:11 PM.


BC AdBot (Login to Remove)

 


#2 noknojon

noknojon

  • Banned
  • 10,871 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:01:48 PM

Posted 09 August 2010 - 10:26 PM

Hi -
Just a brief idea - I installed a similar set up and had problems with the system (jumping from a basic SP1 to SP3) -
I found an upgrade to SP2 then got all M/soft updates I could find , then updated to SP3 and did the same thing with M/soft updates -
There were several items installed at each level and it seemed to work better after doing that -
Just one view on the problem (due to experience) with that install - May not relate to yours but ......

Thank You -

#3 hamluis

hamluis

    Moderator


  • Moderator
  • 55,887 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:10:48 PM

Posted 10 August 2010 - 06:34 AM

<<It's important to mention that I still have my old Hard Drive with the original installation of Windows XP on it that I've been using for five years. When I switch the power and data cables from the new hard drive back to the old one, the computer boots with the old XP installation and everything works perfectly as it always has - internet, Soundblaster, and USB ports all work.>>

That would say to me...that it's something related to the newer hard drive. If all else is the same, it's the only differential to be considered, IMO. All other hardware is the same, source of XP install is the same.

Louis




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users