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On average, how long does it take to get a response on this forum?

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#1 AlyRuth


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Posted 09 August 2010 - 07:47 PM

I posted four days ago on here as requested by a BC expert and that it might take 'a while' to get a response. Just so I don't have to keep turning on my computer with false hope, how long, on average, does it take to get a response on here? I'm not being impatient, I'll wait as long as I need to, but just for convenience.

Edit: And for clarification, by "on here" I mean the Virus, Trojan, Spyware, and Malware Removal Logs subcategory forum.

Edited by AlyRuth, 09 August 2010 - 07:49 PM.

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#2 Orange Blossom

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Posted 09 August 2010 - 09:54 PM


It's not easy to answer that question - there are way too many variables involved. We work with hundreds of logs every day, so we have devised a means of seeing only those topics that don't have responses yet. At the moment, we have over 400 unanswered topics, the oldest dated Aug. 2, 2010 at 3:14 p.m. Eastern Daylight Savings time in the U.S.A. Your log topic is dated Aug. 6, 2010 at 5:01 p.m. using the same time zone.

We try to take the oldest topics first, but for various reasons, newer topics may be picked up. Our volunteer MRT team members have various levels of expertise and training, it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us would want someone to assist you who is not familiar with your issue and attempt to fix it.

Please be patient. It may take a few more days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

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