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Can't connect to the internet


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6 replies to this topic

#1 Prolific.

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Posted 09 August 2010 - 06:48 PM

I have a Toshiba Sattelite M45-S269 laptop, and I can't get it to connect to the internet. And it hasn't been able to since I've had it.



Device manager says I have all my drivers installed, and I scanned and removed all the malware off the system. Also I'm using a wired ethernet connection, and I know it's good because it works on this desktop.



Any suggestions? Thanks for looking.

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#2 Blathnat

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Posted 09 August 2010 - 06:59 PM

Have you tried resetting the Winsock?

#3 hamluis

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Posted 09 August 2010 - 07:01 PM

<<...and I scanned and removed all the malware off the system.>>

What made you believe that malware was a problem?

<<...and I can't get it to connect to the internet. And it hasn't been able to since I've had it.>>

How long have you had this system?

Have you checked the Toshiba website for clues/suggestions?

Louis

#4 Prolific.

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Posted 09 August 2010 - 07:05 PM

Have you tried resetting the Winsock?

No, but I remember it said something about Winsock in an error message I got. Is this the ebst way to do it? http://www.ehow.com/how_2125133_do-winsock-reset.html

#5 Prolific.

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Posted 09 August 2010 - 07:07 PM

EDIT: Removed unnecessary quote ~ Hamluis.

I don't know why i thought it was a malware problem, thought I'd mention that though.

I haven't had it long, and no I figured I'd just ask you guys. Much easier imo.

Edited by hamluis, 09 August 2010 - 07:32 PM.


#6 Prolific.

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Posted 09 August 2010 - 07:30 PM

Tried resettign Winsock manually and with a tool, neither worked. The diagnosis is telling me the cables )ethernet) aren't conencted, or my firewall is blocking ports (firewall is actually off now anyway, so that's not it) And my ethernet cable is working for my desktop right next to it so that's out too.

#7 Broni

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Posted 09 August 2010 - 09:43 PM

Are you attempting wired, or wireless connection?

And it hasn't been able to since I've had it.

Brand new?

1. Click Start>Run (Start>"Start search" in Vista).

2. Type in (or copy and paste):

cmd /c ping google.com>%temp%\$.$&notepad %temp%\$.$

and press Enter.

3. Notepad will open.

4. Copy all text in Notepad ([Ctrl-A], then [Ctrl-C]), and then post it (paste = [Ctrl-V]) in your next reply.

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