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no internet connectivity, but I know internet connecition is good


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10 replies to this topic

#1 Bipolargandolf

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Posted 09 August 2010 - 01:08 PM

Hi and thank you in advance for the help,

I have a computer that has no internet connectivity, I've tried to update windows, including internet explorere, because I thought that was the original problem, although it won't update either, I'm sure it's a problem with windows settings somehow, but I don't know where to even start looking.

I'm also unable to provide a scan of the computer because I'm currently on another computer.

the stats of the computer are:
compaq
windows vista 32 bit
service pack 1
amd smpron ™
processor 3600+ 2.00 GHz
ram 1 GB

and again I know this is very broad information, I appologize, if someone could tell me where to start looking to fix this problem, or provide the info to you to let you help me, I would appreciate it

thank you

Greg

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#2 computerxpds

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Posted 09 August 2010 - 01:14 PM

By no internet connectivity i assume you mean that it is connected to the internet but it is not able to get on/ access the web? Also I would scan the computer for malware first before trying anything else. :thumbsup: You also will/ should update to service pack 2 when we are/if we are able to solve your problem. :flowers:

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#3 Bipolargandolf

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Posted 09 August 2010 - 02:35 PM

thats correct I know the internet connection is good as that is what I am using right now, but with that computer I cannot access the web or any updates for virus scan, windows update etc.

#4 NpaMA

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Posted 09 August 2010 - 06:02 PM

Try downloading Malware Bytes Anti Malware on a working PC and then putting it on a flash drive, or CD and scanning the other PC. Even an outdated virus scan is better then no virus scan.

Once you complete that let us know if anything has changed.

#5 Bipolargandolf

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Posted 09 August 2010 - 06:49 PM

I did run a virus scan which did come up clean, of course keep in mind it is an outdated virus scan although it did say that it could not scan one file which was: MPSigstub.exe

It didn't give the whole location otherwise I would post that

do you still want me to try to download Malware bytes onto this PC?

also the virus scan that the computer is Avast!

Edited by Bipolargandolf, 09 August 2010 - 06:50 PM.


#6 Broni

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Posted 09 August 2010 - 09:47 PM

but with that computer I cannot access the web or any updates for virus scan, windows update etc


With the information you have provided I believe you will need help from the malware removal team. I would like you to start a new thread and post a DDS log HERE and include a link to this thread. Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. Help is on the way!

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#7 Bipolargandolf

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Posted 10 August 2010 - 09:55 AM

ok, and all the things that are in the "getting started guide", should I download them onto a flashdrive and put them onto this other computer with no internet connectivity?

#8 NpaMA

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Posted 10 August 2010 - 10:23 AM

ok, and all the things that are in the "getting started guide", should I download them onto a flashdrive and put them onto this other computer with no internet connectivity?

Yes you should. However make it clear in your original post that you're running an outdated version, and not the latest.

Someone from that forum may be able to help you manually install updates, etc.

#9 Broni

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Posted 10 August 2010 - 08:21 PM

To protect your good computer, while using flash drive....

Download, and run Flash Disinfector, and save it to your desktop.

*Please disable any AV / ScriptBlockers as they might detect Flash Disinfector to be malicious and block it. Hence, the failure in executing. You can enable them back after the cleaning process*
  • Double-click Flash_Disinfector.exe to run it and follow any prompts that may appear.
  • The utility may ask you to insert your flash drive and/or other removable drives. Please do so and allow the utility to clean up those drives as well.
  • Hold down the Shift key when inserting the drive until Windows detects it to keep autorun.inf from executing if it is present.
  • Wait until it has finished scanning and then exit the program.
  • Reboot your computer when done.
Note: As part of its routine, Flash_Disinfector will create a hidden folder named autorun.inf in each partition and every USB drive that was plugged in when you ran it. Do not delete this folder...it will help protect your drives from future infection by keeping the autorun file from being installed on the root drive and running other malicious files.

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#10 Broni

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Posted 11 August 2010 - 11:45 PM

Please, don't post any logs in this forum.

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#11 hamluis

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Posted 12 August 2010 - 06:58 AM

I moved your log to the appropriate forum and included a link to this thread, as was suggested. See http://www.bleepingcomputer.com/forums/t/339130/internet-connectivity/ for that new thread.

Now that you have posted a malware log posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log :thumbsup:.

Louis




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