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Rootkit.Agent/Gen-TDSS headache


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14 replies to this topic

#1 TheLivingDead

TheLivingDead

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Posted 09 August 2010 - 10:50 AM

Hello there,

I'm fixing a friend's computer and I've cleaned up everything except for this "Rootkit.Agent/Gen-TDSS". I've tried everything I know to do but just can't get rid of it. So I ask you kind gentlemen if you could please help me with this problem.

The DDS and GMER logs are attached below.

Thank you so much for any help.


- Joe M.


Attached Files



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#2 gringo_pr

gringo_pr

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Posted 16 August 2010 - 03:13 AM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.
  1. Do not run any other tool untill instructed to do so!
  2. Please Do not Attach logs or put in code boxes.
  3. Tell me about any problems that have occurred during the fix.
  4. Tell me of any other symptoms you may be having as these can help also.
  5. Do not run anything while running a fix.

In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. By doing this and then choosing Immediate E-Mail notification and then clicking on Proceed you will be advised when we respond to your topic and facilitate the cleaning of your machine.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

In order for me to see the status of the infection I will need a new set of logs to start with.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

DeFogger:
    Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
    • The application window will appear
    • Click the Disable button to disable your CD Emulation drivers
    • Click Yes to continue
    • A 'Finished!' message will appear
    • Click OK
    • DeFogger may ask you to reboot the machine, if it does - click OK
    Do not re-enable these drivers until otherwise instructed.

Download DDS:
    Please download DDS by sUBs from one of the links below and save it to your desktop:


    Download DDS and save it to your desktop

    Link1
    Link2
    Link3

    Please disable any anti-malware program that will block scripts from running before running DDS.
    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
      • DDS.txt
      • Attach.txt
    • A window will open instructing you save & post the logs
    • Save the logs to a convenient place such as your desktop
    • Copy the contents of both logs & post in your next reply

Scan With RKUnHooker
  • Please Download Rootkit Unhooker Save it to your desktop.
  • Now double-click on RKUnhookerLE.exe to run it.
  • Click the Report tab, then click Scan.
  • Check (Tick) Drivers, Stealth,. Uncheck the rest. then Click OK.
  • Wait till the scanner has finished and then click File, Save Report.
  • Save the report somewhere where you can find it. Click Close.
Copy the entire contents of the report and paste it in a reply here.

Note** you may get this warning it is ok, just ignore

"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"


MBRCheck

Please also download MBRCheck to your desktop
  • Double click MBRCheck.exe to run (vista and Win 7 right click and select Run as Administrator)
  • It will show a Black screen with some data on it
  • a report called MBRcheck will be on your desktop
  • open this report
  • Right click on the screen and select > Select All
  • Press Control+C
  • now please copy that report to this thread


information and logs:
    In your next post I need the following
      1.logs from DDS
      2.log from RKUnHooker
      3. report from MBRchecker
      4.let me know of any problems you may have had

Gringo


I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#3 TheLivingDead

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Posted 16 August 2010 - 07:34 AM

Hey Gringo! Thanks so much for helping me. I know she's ready to have her computer back.

Everything you asked for is attached below. smile.gif

RKU:

RkU Version: 3.8.388.590, Type LE (SR2)
==============================================
OS Name: Windows XP
Version 5.1.2600 (Service Pack 2)
Number of processors #2
==============================================
>Drivers
==============================================
0xF35E9000 C:\WINDOWS\system32\drivers\RtkHDAud.sys 4460544 bytes (Realtek Semiconductor Corp., Realtek® High Definition Audio Function Driver)
0xBF012000 C:\WINDOWS\System32\nv4_disp.dll 3956736 bytes (NVIDIA Corporation, NVIDIA Compatible Windows 2000 Display driver, Version 82.08 )
0xF67B9000 C:\WINDOWS\system32\DRIVERS\nv4_mini.sys 3538944 bytes (NVIDIA Corporation, NVIDIA Compatible Windows 2000 Miniport Driver, Version 82.08 )
0x804D7000 C:\WINDOWS\system32\ntkrnlpa.exe 2142208 bytes (Microsoft Corporation, NT Kernel & System)
0x804D7000 PnpManager 2142208 bytes
0x804D7000 RAW 2142208 bytes
0x804D7000 WMIxWDM 2142208 bytes
0xBF800000 Win32k 1851392 bytes
0xBF800000 C:\WINDOWS\System32\win32k.sys 1851392 bytes (Microsoft Corporation, Multi-User Win32 Driver)
0xF6646000 C:\WINDOWS\system32\DRIVERS\AGRSM.sys 1150976 bytes (Agere Systems, SoftModem Device Driver)
0xF7250000 iaStor.sys 872448 bytes (Intel Corporation, Intel Matrix Storage Manager driver)
0xF736A000 jnzcx.sys 811008 bytes
0xF7107000 Ntfs.sys 577536 bytes (Microsoft Corporation, NT File System Driver)
0xF6451000 C:\WINDOWS\System32\Drivers\wdf01000.sys 462848 bytes (Microsoft Corporation, Kernel Mode Driver Framework Runtime)
0xF3325000 C:\WINDOWS\system32\DRIVERS\mrxsmb.sys 454656 bytes (Microsoft Corporation, Windows NT SMB Minirdr)
0xF3514000 C:\WINDOWS\system32\DRIVERS\tcpip.sys 360448 bytes (Microsoft Corporation, TCP/IP Protocol Driver)
0xB9503000 C:\WINDOWS\system32\DRIVERS\srv.sys 356352 bytes (Microsoft Corporation, Server driver)
0xF65AE000 C:\WINDOWS\system32\DRIVERS\NVNRM.SYS 307200 bytes (NVIDIA Corporation, NVIDIA Network Resource Manager.)
0xF71F5000 ftsata2.sys 274432 bytes (Promise Technology, Inc., Promise Driver for Windows Server 2003)
0xB9582000 C:\WINDOWS\System32\Drivers\HTTP.sys 266240 bytes (Microsoft Corporation, HTTP Protocol Stack)
0xF6577000 C:\WINDOWS\system32\DRIVERS\NVSNPU.SYS 225280 bytes (NVIDIA Corporation, NVIDIA Networking Soft-NPU Driver.)
0xF64C2000 C:\WINDOWS\system32\DRIVERS\update.sys 212992 bytes (Microsoft Corporation, Update Driver)
0xF651E000 C:\WINDOWS\system32\DRIVERS\rdpdr.sys 200704 bytes (Microsoft Corporation, Microsoft RDP Device redirector)
0xF7441000 ACPI.sys 188416 bytes (Microsoft Corporation, ACPI Driver for NT)
0xF70DA000 NDIS.sys 184320 bytes (Microsoft Corporation, NDIS 5.1 wrapper driver)
0xB96DB000 C:\WINDOWS\system32\DRIVERS\mrxdav.sys 180224 bytes (Microsoft Corporation, Windows NT WebDav Minirdr)
0xB711E000 C:\WINDOWS\system32\drivers\kmixer.sys 176128 bytes (Microsoft Corporation, Kernel Mode Audio Mixer)
0xF3394000 C:\WINDOWS\system32\DRIVERS\rdbss.sys 176128 bytes (Microsoft Corporation, Redirected Drive Buffering SubSystem Driver)
0xF34A3000 C:\WINDOWS\system32\DRIVERS\netbt.sys 163840 bytes (Microsoft Corporation, MBT Transport driver)
0xF32FE000 C:\WINDOWS\System32\Drivers\aswSP.SYS 159744 bytes (ALWIL Software, avast! self protection module)
0xF7325000 dmio.sys 155648 bytes (Microsoft Corp., Veritas Software, NT Disk Manager I/O Driver)
0xF65F9000 C:\WINDOWS\system32\DRIVERS\HDAudBus.sys 151552 bytes (Windows ® Server 2003 DDK provider, High Definition Audio Bus Driver v1.0a)
0xF32DB000 C:\WINDOWS\System32\Drivers\Fastfat.SYS 143360 bytes (Microsoft Corporation, Fast FAT File System Driver)
0xF675F000 C:\WINDOWS\system32\DRIVERS\ks.sys 143360 bytes (Microsoft Corporation, Kernel CSA Library)
0xF6782000 C:\WINDOWS\system32\DRIVERS\USBPORT.SYS 143360 bytes (Microsoft Corporation, USB 1.1 & 2.0 Port Driver)
0xF33E1000 C:\WINDOWS\System32\drivers\afd.sys 139264 bytes (Microsoft Corporation, Ancillary Function Driver for WinSock)
0xF35C7000 C:\WINDOWS\system32\drivers\portcls.sys 139264 bytes (Microsoft Corporation, Port Class (Class Driver for Port/Miniport Devices))
0xF33BF000 C:\Program Files\SUPERAntiSpyware\SASKUTIL.sys 139264 bytes (SUPERAdBlocker.com and SUPERAntiSpyware.com, SASKUTIL.SYS)
0xF34F3000 C:\WINDOWS\system32\DRIVERS\ipnat.sys 135168 bytes (Microsoft Corporation, IP Network Address Translator)
0x806E2000 ACPI_HAL 134400 bytes
0x806E2000 C:\WINDOWS\system32\hal.dll 134400 bytes (Microsoft Corporation, Hardware Abstraction Layer DLL)
0xF71BD000 fltMgr.sys 131072 bytes (Microsoft Corporation, Microsoft Filesystem Filter Manager)
0xF734B000 ftdisk.sys 126976 bytes (Microsoft Corporation, FT Disk Driver)
0xF70BF000 Mup.sys 110592 bytes (Microsoft Corporation, Multiple UNC Provider driver)
0xF7238000 atapi.sys 98304 bytes (Microsoft Corporation, IDE/ATAPI Port Driver)
0xF32C3000 C:\WINDOWS\System32\Drivers\dump_atapi.sys 98304 bytes
0xF71DD000 C:\WINDOWS\system32\DRIVERS\SCSIPORT.SYS 98304 bytes (Microsoft Corporation, SCSI Port Driver)
0xB9B2A000 C:\WINDOWS\System32\Drivers\aswMon2.SYS 94208 bytes (ALWIL Software, avast! File System Filter Driver for Windows XP)
0xF7194000 KSecDD.sys 94208 bytes (Microsoft Corporation, Kernel Security Support Provider Interface)
0xF6560000 C:\WINDOWS\system32\DRIVERS\ndiswan.sys 94208 bytes (Microsoft Corporation, MS PPP Framing Driver (Strong Encryption))
0xBA4A9000 C:\WINDOWS\system32\DRIVERS\WudfPf.sys 94208 bytes (Microsoft Corporation, Windows Driver Foundation - User-mode Driver Framework Platform Driver)
0xB98E5000 C:\WINDOWS\system32\drivers\wdmaud.sys 86016 bytes (Microsoft Corporation, MMSYSTEM Wave/Midi API mapper)
0xF67A5000 C:\WINDOWS\system32\DRIVERS\VIDEOPRT.SYS 81920 bytes (Microsoft Corporation, Video Port Driver)
0xF356C000 C:\WINDOWS\system32\DRIVERS\ipsec.sys 77824 bytes (Microsoft Corporation, IPSec Driver)
0xBF000000 C:\WINDOWS\System32\drivers\dxg.sys 73728 bytes (Microsoft Corporation, DirectX Graphics Driver)
0xF71AB000 sr.sys 73728 bytes (Microsoft Corporation, System Restore Filesystem Filter Driver)
0xF7430000 pci.sys 69632 bytes (Microsoft Corporation, NT Plug and Play PCI Enumerator)
0xF654F000 C:\WINDOWS\system32\DRIVERS\psched.sys 69632 bytes (Microsoft Corporation, MS QoS Packet Scheduler)
0xB948B000 C:\WINDOWS\System32\Drivers\Cdfs.SYS 65536 bytes (Microsoft Corporation, CD-ROM File System Driver)
0xF7640000 C:\WINDOWS\system32\DRIVERS\cdrom.sys 65536 bytes (Microsoft Corporation, SCSI CD-ROM Driver)
0xF7660000 C:\WINDOWS\system32\DRIVERS\nic1394.sys 65536 bytes (Microsoft Corporation, IEEE1394 Ndis Miniport and Call Manager)
0xF7770000 C:\WINDOWS\system32\DRIVERS\arp1394.sys 61440 bytes (Microsoft Corporation, IP/1394 Arp Client)
0xF7730000 C:\WINDOWS\system32\drivers\drmk.sys 61440 bytes (Microsoft Corporation, Microsoft Kernel DRM Descrambler Filter)
0xF7580000 ohci1394.sys 61440 bytes (Microsoft Corporation, 1394 OpenHCI Port Driver)
0xF7650000 C:\WINDOWS\system32\DRIVERS\redbook.sys 61440 bytes (Microsoft Corporation, Redbook Audio Filter Driver)
0xBA3C9000 C:\WINDOWS\system32\drivers\sysaudio.sys 61440 bytes (Microsoft Corporation, System Audio WDM Filter)
0xF7700000 C:\WINDOWS\system32\DRIVERS\usbhub.sys 61440 bytes (Microsoft Corporation, Default Hub Driver for USB)
0xF6B19000 C:\WINDOWS\system32\DRIVERS\AmdK8.sys 57344 bytes (Advanced Micro Devices, AMD Processor Driver)
0xF76E0000 C:\WINDOWS\system32\DRIVERS\WDFLDR.SYS 57344 bytes (Microsoft Corporation, Kernel Mode Driver Framework Loader)
0xF7590000 C:\WINDOWS\system32\DRIVERS\1394BUS.SYS 53248 bytes (Microsoft Corporation, 1394 Bus Device Driver)
0xF75D0000 C:\WINDOWS\system32\DRIVERS\CLASSPNP.SYS 53248 bytes (Microsoft Corporation, SCSI Class System Dll)
0xF7670000 C:\WINDOWS\system32\DRIVERS\i8042prt.sys 53248 bytes (Microsoft Corporation, i8042 Port Driver)
0xF7680000 C:\WINDOWS\system32\DRIVERS\rasl2tp.sys 53248 bytes (Microsoft Corporation, RAS L2TP mini-port/call-manager driver)
0xF75B0000 VolSnap.sys 53248 bytes (Microsoft Corporation, Volume Shadow Copy Driver)
0xF75F0000 PxHelp20.sys 49152 bytes (Sonic Solutions, Px Engine Device Driver for Windows 2000/XP)
0xF76A0000 C:\WINDOWS\system32\DRIVERS\raspptp.sys 49152 bytes (Microsoft Corporation, Peer-to-Peer Tunneling Protocol)
0xF7630000 C:\WINDOWS\system32\DRIVERS\imapi.sys 45056 bytes (Microsoft Corporation, IMAPI Kernel Driver)
0xF75A0000 MountMgr.sys 45056 bytes (Microsoft Corporation, Mount Manager)
0xF7690000 C:\WINDOWS\system32\DRIVERS\raspppoe.sys 45056 bytes (Microsoft Corporation, RAS PPPoE mini-port/call-manager driver)
0xF7740000 C:\WINDOWS\System32\Drivers\aswTdi.SYS 40960 bytes (ALWIL Software, avast! TDI Filter Driver)
0xF76F0000 C:\WINDOWS\System32\Drivers\NDProxy.SYS 40960 bytes (Microsoft Corporation, NDIS Proxy)
0xF76C0000 C:\WINDOWS\system32\DRIVERS\termdd.sys 40960 bytes (Microsoft Corporation, Terminal Server Driver)
0xF76D0000 C:\WINDOWS\system32\DRIVERS\zumbus.sys 40960 bytes (Microsoft Corporation, Zune User-Mode Bus Enumerator)
0xF75E0000 bb-run.sys 36864 bytes (Promise Technology, Inc., Promise Disk Accelerator)
0xF75C0000 disk.sys 36864 bytes (Microsoft Corporation, PnP Disk Driver)
0xF7790000 C:\WINDOWS\System32\Drivers\Fips.SYS 36864 bytes (Microsoft Corporation, FIPS Crypto Driver)
0xF7570000 isapnp.sys 36864 bytes (Microsoft Corporation, PNP ISA Bus Driver)
0xF76B0000 C:\WINDOWS\system32\DRIVERS\msgpc.sys 36864 bytes (Microsoft Corporation, MS General Packet Classifier)
0xF7760000 C:\WINDOWS\system32\DRIVERS\netbios.sys 36864 bytes (Microsoft Corporation, NetBIOS interface driver)
0xB814D000 C:\WINDOWS\System32\Drivers\Normandy.SYS 36864 bytes (RKU Driver)
0xF7710000 C:\WINDOWS\system32\DRIVERS\NVENETFD.sys 36864 bytes (NVIDIA Corporation, NVIDIA Networking Function Driver.)
0xF7750000 C:\WINDOWS\system32\DRIVERS\wanarp.sys 36864 bytes (Microsoft Corporation, MS Remote Access and Routing ARP Driver)
0xF7918000 C:\WINDOWS\System32\Drivers\Modem.SYS 32768 bytes (Microsoft Corporation, Modem Device Driver)
0xF7848000 C:\WINDOWS\System32\Drivers\Npfs.SYS 32768 bytes (Microsoft Corporation, NPFS Driver)
0xF77F0000 C:\WINDOWS\system32\DRIVERS\PCIIDEX.SYS 28672 bytes (Microsoft Corporation, PCI IDE Bus Driver Extension)
0xF7910000 C:\WINDOWS\system32\DRIVERS\usbehci.sys 28672 bytes (Microsoft Corporation, EHCI eUSB Miniport Driver)
0xF7858000 C:\WINDOWS\system32\DRIVERS\USBSTOR.SYS 28672 bytes (Microsoft Corporation, USB Mass Storage Class Driver)
0xF7878000 C:\WINDOWS\System32\Drivers\Aavmker4.SYS 24576 bytes (ALWIL Software, avast! Base Kernel-Mode Device Driver for Windows NT/2000/XP)
0xF7900000 C:\WINDOWS\system32\DRIVERS\aracpi.sys 24576 bytes (Microsoft Corporation, Microsoft AR ACPI Driver (Beta 2 Release 2))
0xF7930000 C:\WINDOWS\system32\DRIVERS\kbdclass.sys 24576 bytes (Microsoft Corporation, Keyboard Class Driver)
0xF7920000 C:\WINDOWS\system32\DRIVERS\mouclass.sys 24576 bytes (Microsoft Corporation, Mouse Class Driver)
0xF7850000 C:\Program Files\SUPERAntiSpyware\SASDIFSV.SYS 24576 bytes (SUPERAdBlocker.com and SUPERAntiSpyware.com, SASDIFSV.SYS)
0xF7978000 C:\WINDOWS\System32\drivers\vga.sys 24576 bytes (Microsoft Corporation, VGA/Super VGA Video Driver)
0xF7808000 C:\WINDOWS\System32\Drivers\Msfs.SYS 20480 bytes (Microsoft Corporation, Mailslot driver)
0xF77F8000 PartMgr.sys 20480 bytes (Microsoft Corporation, Partition Manager)
0xF7928000 C:\WINDOWS\system32\DRIVERS\PS2.sys 20480 bytes (Hewlett-Packard Company, PS2 SYS)
0xF7940000 C:\WINDOWS\system32\DRIVERS\ptilink.sys 20480 bytes (Parallel Technologies, Inc., Parallel Technologies DirectParallel IO Library)
0xF7948000 C:\WINDOWS\system32\DRIVERS\raspti.sys 20480 bytes (Microsoft Corporation, PTI DirectParallel® mini-port/call-manager driver)
0xF7938000 C:\WINDOWS\system32\DRIVERS\TDI.SYS 20480 bytes (Microsoft Corporation, TDI Wrapper)
0xF7908000 C:\WINDOWS\system32\DRIVERS\usbohci.sys 20480 bytes (Microsoft Corporation, OHCI USB Miniport Driver)
0xF78A8000 C:\WINDOWS\System32\watchdog.sys 20480 bytes (Microsoft Corporation, Watchdog Driver)
0xB96A3000 C:\WINDOWS\system32\DRIVERS\mdmxsdk.sys 16384 bytes (Conexant, Diagnostic Interface DRIVER)
0xF708B000 C:\WINDOWS\system32\DRIVERS\mssmbios.sys 16384 bytes (Microsoft Corporation, System Management BIOS Driver)
0xBA461000 C:\WINDOWS\system32\DRIVERS\ndisuio.sys 16384 bytes (Microsoft Corporation, NDIS User mode I/O Driver)
0xF7A5C000 C:\WINDOWS\system32\DRIVERS\nvnetbus.sys 16384 bytes (NVIDIA Corporation, NVIDIA Networking Bus Driver.)
0xF7A60000 C:\WINDOWS\system32\DRIVERS\arpolicy.sys 12288 bytes (Microsoft Corporation, Microsoft AR Policy Driver (Beta 2 Release 2))
0xF7980000 C:\WINDOWS\system32\BOOTVID.dll 12288 bytes (Microsoft Corporation, VGA Boot Driver)
0xF6429000 C:\WINDOWS\System32\drivers\Dxapi.sys 12288 bytes (Microsoft Corporation, DirectX API Driver)
0xF7A64000 C:\WINDOWS\system32\DRIVERS\ndistapi.sys 12288 bytes (Microsoft Corporation, NDIS 3.0 connection wrapper driver)
0xF662A000 C:\WINDOWS\system32\DRIVERS\rasacd.sys 12288 bytes (Microsoft Corporation, RAS Automatic Connection Driver)
0xF7AC4000 C:\WINDOWS\system32\DRIVERS\arkbcfltr.sys 8192 bytes (Microsoft Corporation, Microsoft AR PS/2 Keyboard Filter Driver (Beta 2 Release 2))
0xF7AC2000 C:\WINDOWS\system32\DRIVERS\armoucfltr.sys 8192 bytes (Microsoft Corporation, Microsoft AR PS/2 Mouse Filter Driver (Beta 2 Release 2))
0xF7ACE000 C:\WINDOWS\System32\Drivers\Beep.SYS 8192 bytes (Microsoft Corporation, BEEP Driver)
0xF7A78000 dmload.sys 8192 bytes (Microsoft Corp., Veritas Software., NT Disk Manager Startup Driver)
0xF7AFC000 C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS 8192 bytes
0xF7ACC000 C:\WINDOWS\System32\Drivers\Fs_Rec.SYS 8192 bytes (Microsoft Corporation, File System Recognizer Driver)
0xF7A76000 intelide.sys 8192 bytes (Microsoft Corporation, Intel PCI IDE Driver)
0xF7A70000 C:\WINDOWS\system32\KDCOM.DLL 8192 bytes (Microsoft Corporation, Kernel Debugger HW Extension DLL)
0xF7AD0000 C:\WINDOWS\System32\Drivers\mnmdd.SYS 8192 bytes (Microsoft Corporation, Frame buffer simulator)
0xF7AD2000 C:\WINDOWS\System32\DRIVERS\RDPCDD.sys 8192 bytes (Microsoft Corporation, RDP Miniport)
0xF7AC8000 C:\WINDOWS\system32\DRIVERS\swenum.sys 8192 bytes (Microsoft Corporation, Plug and Play Software Device Enumerator)
0xF7AC0000 C:\WINDOWS\system32\DRIVERS\USBD.SYS 8192 bytes (Microsoft Corporation, Universal Serial Bus Driver)
0xF7A74000 viaide.sys 8192 bytes (Microsoft Corporation, Generic PCI IDE Bus Driver)
0xF7A72000 C:\WINDOWS\system32\DRIVERS\WMILIB.SYS 8192 bytes (Microsoft Corporation, WMILIB WMI support library Dll)
0xF7C34000 C:\WINDOWS\system32\DRIVERS\audstub.sys 4096 bytes (Microsoft Corporation, AudStub Driver)
0xF7C38000 C:\WINDOWS\System32\drivers\dxgthk.sys 4096 bytes (Microsoft Corporation, DirectX Graphics Driver Thunk)
0xF7C52000 C:\WINDOWS\System32\Drivers\Null.SYS 4096 bytes (Microsoft Corporation, NULL Driver)
0xF7B38000 pciide.sys 4096 bytes (Microsoft Corporation, Generic PCI IDE Bus Driver)
0x858E18F0 unknown_irp_handler 1808 bytes
==============================================
>Stealth
==============================================
WARNING: File locked for read access [C:\WINDOWS\system32\drivers\jnzcx.sys]


Attached Files



#4 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 16 August 2010 - 12:05 PM

Hello

I Would like you to do the following.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:
    Please visit this webpage for download links, and instructions for running the tool:

    http://www.bleepingcomputer.com/combofix/how-to-use-combofix

    Please ensure you read this guide carefully and install the Recovery Console first.

    The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode.
    This allows us to more easily help you should your computer have a problem after an attempted removal of malware.
    It is a simple procedure that will only take a few moments of your time.


    Once installed, you should see a blue screen prompt that says:
      The Recovery Console was successfully installed.
    Please continue as follows:
    • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
    • Click Yes to allow ComboFix to continue scanning for malware.

    When the tool is finished, it will produce a report for you.

    Please include the report in your next post:

    C:\ComboFix.txt

"information and logs"
    In your next post I need the following
    1. Log from Combofix
    2. let me know of any problems you may have had
    3. How is the computer doing now?

Gringo



I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#5 TheLivingDead

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Posted 16 August 2010 - 01:59 PM

Ok the Combofix log is below. I'm not really noticing anything wrong with her computer, just that it's a little slow.

Attached Files



#6 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 16 August 2010 - 02:57 PM

Greetings

Good That cleaned up some bad guys but I see some other stuff that we need to go after, so I want you to run this custom script for me.

:Run CFScript:

Open Notepad and copy/paste the text in the box into the window:

CODE
Folder::
c:\documents and settings\Lynn.YOUR-4DACD0EA75\Local Settings\Application Data\sneaphogy
c:\documents and settings\NetworkService\Local Settings\Application Data\enpqdkkqd

RenV::
c:\program files\Common Files\InstallShield\UpdateService\issch .exe
c:\program files\Common Files\InstallShield\UpdateService\ISUSPM .exe
c:\program files\Common Files\Real\Update_OB\realsched .exe
c:\program files\DISC\DISCover .exe
c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier .exe
c:\program files\Hewlett-Packard\HP Boot Optimizer\HPBootOp                  .exe
c:\program files\Hewlett-Packard\HP Boot Optimizer\HPBootOp                 .exe
c:\program files\Hewlett-Packard\HP Boot Optimizer\HPBootOp                .exe
c:\program files\Hewlett-Packard\HP Boot Optimizer\HPBootOp               .exe
c:\program files\Hewlett-Packard\HP Boot Optimizer\HPBootOp              .exe
c:\program files\Hewlett-Packard\HP Boot Optimizer\HPBootOp             .exe
c:\program files\Hewlett-Packard\HP Boot Optimizer\HPBootOp            .exe
c:\program files\Hewlett-Packard\HP Boot Optimizer\HPBootOp           .exe
c:\program files\Hewlett-Packard\HP Boot Optimizer\HPBootOp          .exe
c:\program files\Hewlett-Packard\HP Boot Optimizer\HPBootOp         .exe
c:\program files\Hewlett-Packard\HP Boot Optimizer\HPBootOp        .exe
c:\program files\Hewlett-Packard\HP Boot Optimizer\HPBootOp       .exe
c:\program files\Hewlett-Packard\HP Boot Optimizer\HPBootOp      .exe
c:\program files\Hewlett-Packard\HP Boot Optimizer\HPBootOp     .exe
c:\program files\Hewlett-Packard\HP Boot Optimizer\HPBootOp    .exe
c:\program files\Hewlett-Packard\HP Boot Optimizer\HPBootOp   .exe
c:\program files\Hewlett-Packard\HP Boot Optimizer\HPBootOp  .exe
c:\program files\Hewlett-Packard\HP Boot Optimizer\HPBootOp .exe
c:\program files\HP\HP Software Update\HPwuSchd2 .exe
c:\program files\Java\jre1.6.0_02\bin\jusched .exe
c:\program files\Messenger\msmsgs .exe
c:\program files\MySpace\IM\MySpaceIM .exe
c:\program files\QuickTime\qttask                  .exe
c:\program files\QuickTime\qttask                 .exe
c:\program files\QuickTime\qttask                .exe
c:\program files\QuickTime\qttask               .exe
c:\program files\QuickTime\qttask              .exe
c:\program files\QuickTime\qttask             .exe
c:\program files\QuickTime\qttask            .exe
c:\program files\QuickTime\qttask           .exe
c:\program files\QuickTime\qttask          .exe
c:\program files\QuickTime\qttask         .exe
c:\program files\QuickTime\qttask        .exe
c:\program files\QuickTime\qttask       .exe
c:\program files\QuickTime\qttask      .exe
c:\program files\QuickTime\qttask     .exe
c:\program files\QuickTime\qttask    .exe
c:\program files\QuickTime\qttask   .exe
c:\program files\QuickTime\qttask  .exe
c:\program files\QuickTime\qttask .exe
c:\program files\SUPERAntiSpyware\SUPERANTISPYWARE .EXE
c:\windows\SMINST\RECGUARD .EXE

DDS::
uInternet Settings,ProxyServer = http=127.0.0.1:6522
uInternet Settings,ProxyOverride = <local>

RegLock::
[HKEY_LOCAL_MACHINE\software\Microsoft\Windows\CurrentVersion\Run\OptionalComponents\IMAIL]
[HKEY_LOCAL_MACHINE\software\Microsoft\Windows\CurrentVersion\Run\OptionalComponents\MAPI]
[HKEY_LOCAL_MACHINE\software\Microsoft\Windows\CurrentVersion\Run\OptionalComponents\MSFS]


Save it to your desktop as CFScript.txt

Refering to the picture above, drag CFScript.txt into ComboFix.exe

This will let ComboFix run again.
Restart if you have to.
Save the produced logfile to your desktop.

Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

"information and logs"
    In your next post I need the following
    1. report from Combofix
    2. let me know of any problems you may have had
    3. How is the computer doing now after running the script?

Gringo


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#7 TheLivingDead

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Posted 16 August 2010 - 03:11 PM

Things seem a little faster. smile.gif

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#8 gringo_pr

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Posted 16 August 2010 - 03:23 PM

These logs are looking alot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs
    1. click on start
    2. then go to settings
    3. after that you need control panel
    4. look for the icon add/remove programs
    click on the following programs

    Adobe Reader 9.2
    J2SE Runtime Environment 5.0 Update 6
    WeatherBug
    WildTangent Web Driver


    and click on remove

Update Adobe Reader
    Recently there have been vunerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.

    You can download it from http://www.adobe.com/products/acrobat/readstep2.html
    After installing the latest Adobe Reader, uninstall all previous versions.
    If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.
      If you don't like Adobe Reader (33.5 MB), you can download Foxit PDF Reader(3.5MB) from here. It's a much smaller file to download and uses a lot less resources than Adobe Reader.

      Note: When installing FoxitReader, be carefull not to install anything to do with AskBar.

Install Java:

Please go here to install Java
  • click on the Free Java Download Button
  • click on Agree and start Free download
  • click on Run
  • click on run again
  • click on install
  • when install is complete click on close

Clear your Java Cache
  • click on Start-> Control Panel (Classic View)-> Java (looks like a coffee cup)
    • On the General tab, under Temporary Internet Files, click the Settings button.
    • Next, click on the Delete Files button
    • There are two options in the window to clear the cache - Leave BOTH Checked
        Applications and Applets
        Trace and Log Files
    • Click OK on Delete Temporary Files Window
      Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
    • Click OK to leave the Temporary Files Window
    • Click OK to leave the Java Control Panel.

TFC(Temp File Cleaner):
  • Please download TFC to your desktop,
  • Save any unsaved work. TFC will close all open application windows.
  • Double-click TFC.exe to run the program.
  • If prompted, click "Yes" to reboot.
Note: Save your work. TFC will automatically close any open programs, let it run uninterrupted. It shouldn't take longer take a couple of minutes, and may only take a few seconds. Only if needed will you be prompted to reboot.

: Malwarebytes' Anti-Malware :
    I would like you to rerun MBAM
  • Double-click mbam icon
  • go to the update tab at the top
  • click on check for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
    • If you accidently close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.


Download HijackThis
  • Go Here to download HijackThis Installer
  • Save HijackThis Installer to your desktop.
  • Double-click on the HijackThis Installer icon on your desktop. (Vista and Win 7 right click and run as admin)
  • By default it will install to C:\Program Files\Trend Micro\HijackThis .
  • Click on Install.
  • It will create a HijackThis icon on the desktop.
  • Once installed it will launch Hijackthis.
  • Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
  • Click on Edit > Select All then click on Edit > Copy to copy the entire contents of the log.
  • Come back here to this thread and Paste the log in your next reply.
  • DO NOT use the AnalyseThis button its findings are dangerous if misinterpreted.
  • DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.

"information and logs"
    In your next post I need the following
    1. Log From MBAM
    2. report from Hijackthis
    3. let me know of any problems you may have had
    4. How is the computer doing now?

Gringo



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#9 TheLivingDead

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Posted 16 August 2010 - 05:08 PM

Looks like Malwarebytes found a few objects.

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#10 gringo_pr

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Posted 16 August 2010 - 05:16 PM

Greetings


Those are in system restore and is not a problem


These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded startup entries:

This part of the fix is purely optional
These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.
  • Run HijackThis
  • Click on the Scan button
  • Put a check beside all of the items listed below (if present):
      O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
      O4 - HKLM\..\Run: [ftutil2] rundll32.exe ftutil2.dll,SetWriteCacheMode
      O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
      O4 - HKLM\..\Run: [AlwaysReady Power Message APP] ARPWRMSG.EXE
      O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
      O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
      O4 - HKLM\..\Run: [DMAScheduler] "c:\Program Files\HP DigitalMedia Archive\DMAScheduler.exe"
      O4 - HKLM\..\Run: [HPBootOp] "C:\Program Files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe" /run
      O4 - HKLM\..\Run: [Reminder] "C:\Windows\Creator\Remind_XP.exe"
      O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPwuSchd2.exe
      O4 - HKLM\..\Run: [Zune Launcher] "c:\Program Files\Zune\ZuneLauncher.exe"
      O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
      O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
      O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
  • Close all open windows and browsers/email, etc...
  • Click on the "Fix Checked" button
  • When completed, close the application.

      NOTE**You can research each of those lines >here< and see if you want to keep them or not
      just copy the name between the brakets and paste into the search space
      O4 - HKLM\..\Run: [IntelliPoint]


Eset Online Scanner

**Note** You will need to use Internet explorer for this scan

Go Eset web page to run an online scannner from ESET.
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • click on the ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
  • When asked, allow the activex control to install
    • Click Start
  • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  • Click on Advanced Settings, ensure the options
      Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • Wait for the scan to finish
  • Use notepad to open the logfile located at C:\Program Files\Eset\Eset Online Scanner\log.txt
Copy and paste that log as a reply to this topic

"information and logs"
    In your next post I need the following
    1. Report from ESET
    2. let me know of any problems you may have had
    3. How is the computer doing now?

Gringo


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#11 TheLivingDead

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Posted 16 August 2010 - 08:00 PM

Alrighty. thumbup.gif

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#12 gringo_pr

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Posted 16 August 2010 - 09:26 PM

Greetings



The Online scan is only reporting backups created during the course of this fix C:\Qoobox\Quarantine\, and/or items located in System Restore's cache C:\System Volume Information\, Whatever is in these folders can't harm you unless you choose to perform a manual restore.


Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.


The following procedure will implement some cleanup procedures. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.

Any programs and logs that are left over you can just be deleted from the desktop. TFC is a free temp file cleaner that is very easy to use, I would keep this and use before you do any scans or when you want to free up some space.

:DeFogger:
    To re-enable your Emulation drivers, double click DeFogger to run the tool.
    • The application window will appear
    • Click the Re-enable button to re-enable your CD Emulation drivers
    • Click Yes to continue
    • A 'Finished!' message will appear
    • Click OK
    • DeFogger will now ask to reboot the machine - click OK
    Your Emulation drivers are now re-enabled.

:Uninstall ComboFix:
  • push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  • please copy and past the following into the box ComboFix /Uninstall and click OK.
  • Note the space between the X and the /Uninstall, it needs to be there.

:remove tools:

Please download OTCleanIt and save it to desktop. This tool will remove all the tools we used to clean your pc.
  • Double-click OTCleanIt.exe.
  • Click the CleanUp! button.
  • Select Yes when the "Begin cleanup Process?" prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not delete it by yourself.
Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.

:clear system restore points:

This is a good time to clear your existing system restore points and establish a new clean restore point:
  • Go to Start > All Programs > Accessories > System Tools > System Restore
  • Select Create a restore point, and Ok it.
  • Next, go to Start > Run and type in cleanmgr
  • choose your root drive (normally C:)
  • after it calculates how much space you will save it will open up a new window
  • Select the More options tab at the top of the window
  • Choose the option to clean up system restore and OK it.
  • go back to the disk clean up tab
  • put a checkmark in all - except compress old files (leave this unchecked)
  • click Ok then click yes
This will remove all restore points except the new one you just created and clean unneeded files

:Make your Internet Explorer more secure:
  • From within Internet Explorer click on the Tools menu and then click on Options.
  • Click once on the Security tab
  • Click once on the Internet icon so it becomes highlighted.
  • Click once on the Custom Level button.
  • Change the Download signed ActiveX controls to Prompt
  • Change the Download unsigned ActiveX controls to Disable
  • Change the Initialise and script ActiveX controls not marked as safe to Disable
  • Change the Installation of desktop items to Prompt
  • Change the Launching programs and files in an IFRAME to Prompt
  • When all these settings have been made, click on the OK button.
  • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    Next press the Apply button and then the OK to exit the Internet Properties page.

:Make Firefox more secure:

:Turn On Automatic Updates:
    Turn On Automatic Updates
    1. Click Start, click Run, type sysdm.cpl, and then press ENTER.
    2. Click the Automatic Updates tab, and then click to select one of the following options. We recommend that you select the Automatic (recommended) Automatically download recommended updates for my computer and install them

    If you click this setting, click to select the day and time for scheduled updates to occur. You can schedule Automatic Updates for any time of day. Remember, your computer must be on at the scheduled time for updates to be installed. After you set this option, Windows recognizes when you are online and uses your Internet connection to find updates on the Windows Update Web site or on the Microsoft Update Web site that apply to your computer. Updates are downloaded automatically in the background, and you are not notified or interrupted during this process. An icon appears in the notification area of your taskbar when the updates are being downloaded. You can point to the icon to view the download status. To pause or to resume the download, right-click the icon, and then click Pause or Resume. When the download is completed, another message appears in the notification area so that you can review the updates that are scheduled for installation. If you choose not to install at that time, Windows starts the installation on your set schedule.

    or visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

:antispyware programs:

I would reccomend the download and installation of some or all of the following programs (all free), and the updating of them regularly:
  • WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
  • Spyware Blaster - By altering your registry, this program stops harmful sites from installing things like ActiveX Controls on your machines.
  • Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
    totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often.

please read this great article by miekiemoes How to prevent Malware:

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PM

My help is free, however, if you wish to make a small donation to show appreciation and to help me continue the fight against Malware, then click here:

Gringo



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#13 TheLivingDead

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Posted 16 August 2010 - 09:45 PM

Alright! Thank you so much for helping me through this. This is the second time I've been helped on here and this time I'm donating. Thanks again. thumbup2.gif

#14 gringo_pr

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Posted 16 August 2010 - 10:18 PM

Thank you and you are most welcome


Gringo
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#15 gringo_pr

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Posted 19 August 2010 - 08:41 AM

Since the issue is resolved, this topic is now Closed

If you need this topic reopened, please send me a PM.
Please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic.

The fixes and advice in this thread are for this machine only.
Do not apply the instructions from this thread to your own machine.
Please start a new thread describing your issue and someone will be along to assist you.


With Regards,
Gringo

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