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Loosing My Internet Connection Frequently

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#1 reb999000


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Posted 09 August 2010 - 04:10 AM

Dear All,

My ISP is BT Internet and I am using BT Voyager 240 Router (wired) and especially during Skype conversations, my connection gets “dropped” meaning I get cut off which I find this quite humiliating.

As I have now been using Mozilla Firefox for the past month (after I gave IE the push) and each and every connection to the internet, I have to reset the router device for 10 seconds every time.

I will provide you the diagnostic test results:

Test the connection to your local network
Test your Ethernet Connection: PASS

Test the connection to your ADSL service provider
Test ADSL Synchronization: PASS
Test ATM OAM F5 segment ping: FAIL
Test ATM OAM F5 end-to-end ping: FAIL
Test ATM OAM F4 segment ping: FAIL
Test ATM OAM F4 end-to-end ping: FAIL

Test the connection to your Internet service provider
Test PPP server connection: PASS
Test authentication with ISP: PASS
Test the assigned IP address: PASS
Ping default gateway: PASS
Ping primary Domain Name Server: FAIL

Can you please help with this?

Much Appreciated,


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#2 reb999000

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Posted 13 August 2010 - 07:18 AM

Dear all,

I have almost rectified the above issue which I have “killed” the System Idle Process in Task Manager, I believe was hogging up the CPU resources (92 to 98%) and performed a full disc defragmentation and disabled some unwanted programmes.


reb999000 :thumbsup:

Edited by reb999000, 13 August 2010 - 07:20 AM.

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