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how do I know if I am really clean?? Please help!


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#1 nuvi

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Posted 08 August 2010 - 08:02 PM

Hello, I am trying to figure it out , If I am infected yet...
Firts of all, I am not so expert in computers, so I don't know if did things right.
Every time I searched in Google or Bing, redirected me to another page...I used Malware bytes (June) then looked like it was fixed. Later on I couldn't update Windows defender automatically or go to Microsoft update webpage...and once in a while the browser redirect me again!
I used TDDSKIller from Karpersky and found a rootkit ( I will place the logs later ) after that I could access the Microsoft Update webpage...so for me looks that is fix; but How I really know I did right, or if nothign else is hiden in my computer....
Ah! I tranfers my Pictures, videos and documents to a external drive..do I need to scan it too??

I have Norton Internet Security and Malwarebytes installed.....and I run Hijackthis too.
What else do I need to do to be sure verything is clean?

Do you need to see the logs?

Thank you very much!

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#2 Oseyerus13

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Posted 09 August 2010 - 12:57 AM

Posting logs will allow someone to look over it for you and check. Also, you can try SUPERAntiSpyware (http://www.superantispyware.com/). It's another good program to remove malware. And yes, I would scan the external as well just to be on the safe side. Also, did you turn off system restore before removing the malware? If not, it can easily come back down the road.

#3 nuvi

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Posted 09 August 2010 - 11:55 AM

Thank you, I will got to the Log forums and post it....I didn't turn off system restore..I don't know how to :thumbsup:

#4 Orange Blossom

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Posted 09 August 2010 - 10:17 PM

Hello,

It is a good thing you didn't turn off system restore. Disabling System Restore as the first step when attempting to clean a system or when scanning for malware is not advisable. Unfortunately, some anti-virus vendors still recommend doing this before attempting malware removal and many folks follow that advice. This is really not a good practice when dealing with infected computer systems. Turning System Restore off and then turning it back on has some risk associated with it since that feature does not always work as intended. Further, there is always a possibility of something going wrong during the malware removal process and you end up with more problems. If an incident renders your system problematic or unbootable, you can use System Restore to return it to a previous working state. Without a restore point to fall back on, you are left with a limited means of restoring your system to a usable condition. Disabling this feature could mean having to perform a repair install (or reformat in worst case scenarios) if you're unable to fix any problems which System Restore may be able to correct. Although System Restore is not always 100% guaranteed to work all the time, it at least gives you another option before resorting to more drastic measures. An infected restore point is better than no restore point at all.

"System Restore and malware removal - what is best practice?"

"Should I purge all my restore point BEFORE removing infection?"

That said, now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/338392/am-i-infected-yet-with-malware/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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