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printer not working


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#1 topbrass

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Posted 08 August 2010 - 05:42 AM

I have a problem with my printer,i.e. its not working.when I bring up the printer on the computer it
tells me I'm off line, To me it appears that the printer isnt getting any power to it, I have checked
the fuse in the plug, and the ribbon cable from the voltage regulater, both o.k. I would like to eliminate
the voltage regulater itself, Im getting a reading from the earth connection on the multi meter, but cant
get any reading from the 16v or32v pins. Could anyone give me some advice on how to run any other
checks on the regulater. The printer is an HP photo smart c4180 all in one, and any advice on checking
that would be much appreciated.

Many Thanks,

Colin.

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#2 MrBruce1959

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Posted 08 August 2010 - 09:21 PM

Hello and welcome to Bleepingcomputer.

I have some support information for you regarding your printer, I want to start you off with this before we figure out what is wrong and how we can resolve the problem.

http://h10025.www1.hp.com/ewfrf/wc/searchR...lc=en&cc=us

http://h10025.www1.hp.com/ewfrf/wc/product...loc:0&cc=us

http://h10025.www1.hp.com/ewfrf/wc/manualC...ct=1141647&

Please give me time to do some research and I will reply back to you, it is my hope that the support pages I have posted above may help you solve your problem.

I will try to find a service manual for you which may help you trace out a possible hardware issue within this printer.

Kind regards.

Bruce.

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#3 MrBruce1959

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Posted 08 August 2010 - 09:46 PM

I just wanted to ask you, are you connecting this printer to the computer using the USB cable?

Bruce.

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#4 topbrass

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Posted 09 August 2010 - 02:43 AM

Hi Mr Bruce, please accept my apologies if you have already recieved this message, I may have messed up.(I really am a technophobe). Thank you for your reply, the answer to your second question is yes
the printer is connected to the computer via a usb cable. I have checked out the information you sent
and it confirms my suspicions that it is the voltage regulater that's at fault. Once again thank you
taking an interest in my problem.

Colin.

#5 MrBruce1959

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Posted 11 August 2010 - 12:51 PM

First off you're welcome for my assistance.

Hopefully you can obtain another voltage regulator and get this device up and running again.

Good luck with the repair and hope all works out well for you. :thumbsup:

Kind regards as always.

Bruce.

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