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Computer Crashes on start-up


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#1 Rewster

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Posted 07 August 2010 - 08:54 PM

Well, I was doing an offer on a website to install a program (yeah, I'm not going to do these anymore). I decided to abort the installation during, and then my computer immediately crashed after I aborted installation. My computer will crash if I try to start it up, even in safe-mode.

The only thing that works is Windows Start-up Repair, and it cannot find a solution.

I am posting this on another computer, as the one that is infected will not work at all.

One of the administrator accounts were disabled due to the infection (the one with the name "Administrator") and only the admin account with the name "Owner" and two guest accounts are left.

I tried every option there is on my computer, nothing stopped the crashing. The only option I have left is a Full Factory Recovery, which will revert my computer to how it was when I bought it. I have wanted to do this before in the past to clear up unnecessary stuff and start over, but I want to get an opinion before I do this.

Edited by Rewster, 07 August 2010 - 09:38 PM.


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#2 Rewster

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Posted 08 August 2010 - 09:53 AM

Topic was back a couple of pages already.

#3 boopme

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Posted 10 August 2010 - 07:54 PM

I will ask a specialist to look at this.
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#4 thcbytes

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Posted 10 August 2010 - 08:38 PM

Are you still there? Do you still desire help?
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#5 Rewster

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Posted 10 August 2010 - 08:39 PM

Yes, I am still here. I do still want some help, as I do not want to do the Full Factory Restore, losing the pictures on my computer.

#6 thcbytes

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Posted 10 August 2010 - 08:41 PM

What OS are you running? Do you have an install disc? Tell me exactly what you see and what happens when you boot your computer.
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#7 Rewster

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Posted 10 August 2010 - 08:43 PM

The infected computer is a Windows Vista Home Edition, a 32-bit I think. Whenever I try to boot the computer, the screen will turn blue and show an error message. it is the same exact error message when I try to do anything. I will go reboot it and try to get it for you.

#8 thcbytes

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Posted 10 August 2010 - 08:46 PM

QUOTE
I will go reboot it and try to get it for you.

thumbup2.gif
Do you have the install DVD?
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#9 Rewster

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Posted 10 August 2010 - 08:49 PM

STOP: c000021a {Fatal System Error}
The initial session process or system process terminated unexpectedly with a status of 0x00000000 (0xc0000001 0x00100458).
The system has been shut down.



That is the error message when the computer crashes.


No, I don't think I have the install disk anymore. I have had the computer for a few years, and don't keep track of the disks that come with the computer.

Edited by Rewster, 10 August 2010 - 08:50 PM.


#10 thcbytes

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Posted 10 August 2010 - 08:55 PM

Try this please. You will need a USB drive.

Download http://unetbootin.sourceforge.net/unetboot...dows-latest.exe to the desktop of your clean computer
  • Insert your USB drive
  • Press Start > My Computer > right click your USB drive > choose Format > Quick format
  • Double click the unetbootin-xpud-windows-387.exe that you just downloaded
  • Press Run then OK
  • It will install a little bootable OS on your USB
  • After it has completed do not choose to reboot the clean computer simply close the installer
  • Next download http://noahdfear.net/downloads/driver.sh to your USB
  • Remove the USB and insert it in the sick computer
  • Boot the Sick computer
  • Press F12 and choose to boot from the USB
  • Follow the prompts
  • A Welcome to xPUD screen will appear
  • Press File
  • Expand mnt
  • sda1,2...usually corresponds to your HDD
  • sdb1 is likely your USB
  • Click on the folder that represents your USB drive (sdb1 ?)
  • Confirm that you see driver.sh that you downloaded there
  • Press Tool at the top
  • Choose Open Terminal
  • Type bash driver.sh
  • Press Enter
  • After it has finished a report will be located on your USB drive named report.txt
  • Remove the USB drive and insert back in your working computer and navigate to report.txt

    Please note - all text entries are case sensitive
Copy and paste the report.txt for my review
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#11 Rewster

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Posted 10 August 2010 - 09:02 PM

I don't think we have any USB drives. I will see if someone can get one on their way home tonight.

#12 thcbytes

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Posted 10 August 2010 - 09:06 PM

What is the OS on the clean computer? Do you have an install disc for that computer?
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#13 Rewster

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Posted 10 August 2010 - 09:08 PM

The clean computer is a Windows Vista Home Premium 64-Bit. I will need to ask if we still have the disk for it.

#14 thcbytes

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Posted 10 August 2010 - 09:16 PM

Also...

Do you have a computer running Windows XP and an install disc for it by chance?

Get yourself a USB drive. They are dirt cheap and we at the least will be able to save all your data. You are going to need an external drive to back up all your data. Do you have one?

At best I might be able to get you booting again.

Going to sleep soon but I will be back tomorrow. Post the drivers scan for my review when your ready.

Kind regards,
~ t
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http://donatelife.net/register-now/

#15 Rewster

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Posted 10 August 2010 - 09:27 PM

Change of plan. I will be going to the store tomorrow to get a flash drive. They only have 4GB ones, will that work or will it need more storage space?

Edited by Rewster, 10 August 2010 - 10:11 PM.





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