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Windows XP boot loop


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#1 fm121

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Posted 07 August 2010 - 07:44 PM

Hello,
I'm trying to fix my wife's friends computer. She has a Dell XPS 400. When I received it from her she didn't give me very much information about her
problem. Basically all she said was she had a virus. She couldn't even tell me which anti virus she uses. I fired up the pc and was greeted by:

Drive 1 not found: Serial ATA, SATA-1
Floppy Diskette seek failure
Strike F1 to continue, F2 to run setup utility

Selected F1 and got caught up in my first of many loops. Pretty much like this:

Windows XP screen (cd tray pops out) (after the 6th set of blue bars going across screen, it looks like another new screen drops down and keeps loading).
Windows starting up screen appears. (cd tray goes back in).
BSOD flashes very quickly (to quick to read).
A quick Dell screen appears with this in the upper left hand corner:

PNY Verto GEForce 7300 GS PCI Express
Version 5.7.22 (that was all I could get).

Finally, Dell BIOS screen appears (cd tray goes out)

After a few times I selected F8 during BIOS screen and tried every option in Windows advanced options menu to no avail.
Finally after a lot of reading and trying to boot successfully I tried another option in the advanced options menu.
I selected Disable Automatic Restart On System Failure and received this BSOD:

A problem has been detected and Windows has been shut down
to prevent damage to your computer.

MULTIPLE_IRP_COMPLETE_REQUESTS

If this is the first time you've seen this stop error screen restart your computer. If this screen appears again follow these steps.
Check to make sure any new hardware or software is properly installed. If this is new installation, ask your hardware or
software manufacturer for any Windows updates you may need.
If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching
or shadowing. If you need to use safe mode to remove or disable components, restart your computer, press F8 to select advanced
start up options and then select safe mode.

Technical Information:

*** Stop: 0X00000044 (0X85083600, 0X00000D64, 0X00000000, 0X00000000)

Beginning dump of physical memory.
Physical memory dump complete.
Contact your system administrator or technical support group for further assistance.

A couple of quick notes, during my troubleshooting I got the Drive 1 not found and the floppy disc error message to stop.
I also after reading it here on this board tried to use Last known good configuration at least 10 times to see if it would help, it didn't.

I'm really frustrated that I can't seem to fix this, any Ideas would be greatly appreciated.

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#2 coxchris

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Posted 07 August 2010 - 08:01 PM

do you have a Windows XP disc

if so boot up using the cd follow this instrutions below

Option 2: Starting the Windows Recovery Console from the Windows XP CD-ROM
If you have not preinstalled the Windows Recovery Console, you can start the computer and use the Recovery Console directly from your original Windows XP installation disc. If your computer is already in Windows and you want to add the Windows Recovery Console as a startup option, go to the next section "Adding the Windows Recovery Console as a startup option."

1. Insert the Windows XP CD into your CD drive and restart your computer. If you are prompted, select any options required to start (boot) from the CD.
2. When the text-based part of Setup begins, follow the prompts. Select the repair or recover option by pressing R.
3. If you have a dual-boot or multiboot system, select the installation that you want to access from the Recovery Console.
4. When you are prompted, type the Administrator password.
5. At the command prompt, type Recovery Console commands, and then you can refer to the commands that are listed in the "Available commands within Windows Recovery Console" section.
6. At any time, you can type Help for a list of available commands.
7. At any time, you can type Help commandname for help on a specific command. For example, you can type help attrib to display the help on the attributes command.
8. At any time, you can exit Windows Recovery Console by typing Exit at the command line

Run Chkdsk C: /r from the recovery console

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#3 hamluis

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Posted 07 August 2010 - 08:06 PM

Boot into safe mode.

Download/install BlueScreenView, http://www.nirsoft.net/utils/blue_screen_view.html.

Double-click BlueScreenView.exe file.

When scanning is done, Edit/Select All.

Then File/Save Selected Items.

Save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content and paste it into your next reply.

Louis

#4 fm121

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Posted 07 August 2010 - 09:05 PM

coxchris, I have a Windows XP operating system reinstallation cd from a different computer, will that work? Is there any chance that I may
erase anything on that hard drive?

Luis, I cannot get into safe mode. Only thing I could do was disable automatic restart on system failure.

#5 coxchris

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Posted 08 August 2010 - 01:27 AM

fm121,

What is the name of your Hard Drive Manufacture so I can locate your Hard Drive Diagnostic tools

hmmm, Re installation cds are very computer specific. I dont know if that would work in this case No your hard drive will not be erase. The recovery console is a command line diagnoses tool



Let try a alternative approach, download UBCD4 http://www.bleepingcomputer.com/forums/t/296490/how-to-use-ubcd4win-to-rescue-filesfolders-from-an-unbootable-computer/ and built the disc burn it onto a cd

Once you obtain that cd, boot it up like the tutorial says. select on Windows™ Recovery Console and wait for it to load

Follow the instructions on screen

When It tell you to Which Window Installation do you want to log into Select 1 C:\WINDOWS and press enter

typed Chkdsk C: /r

Comment to add to Lois, I Google that error it's cause by a Driver.

but its sounds like his Hard drive is corrupt badly

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