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Windows Firewall, Avira don't start, browser popups


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#1 Margarita1

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Posted 07 August 2010 - 06:36 AM

Platform: Windows XP SP3 (WinNT 5.01.2600)
My Windows Firewall stopped working: Event ID 7023, Error 2, The system cannot find the file specified.
I also get browser (FF) popups from time to time (popups are disabled in the Options).
After restoring my system to an earlier date this morning, my Avira AntiVir Personal doesn't start even manually, reporting "An unknown error occurred during init of the engine! Returned error code: 0x35".
Neither IE, nor Firefox can load Windows Update site.
I'm also seeing various "The At8.job command failed to start due to the following error:
The system cannot find the file specified." in the Event Viewer with different At numbers.
Here's another error I've been seeing for some time: Faulting application javaw.exe, version 6.0.200.2, faulting module java.dll, version 6.0.200.2, fault address 0x00004e46.
I'm also seeing 8 svchost.exe processes, with one of them eating up lots of CPU (sometimes up to 90) and memory of about 100,000K.

I ran Malwarebytes, Windows OneCare (uninstalled afterwards), SpyBot, and Avira all in safe mode earlier and deleted all four trojans that were found.
I'm not seeing anything suspicious in the HJT log but can post it, if necessary.

Please help!

Edited by Margarita1, 07 August 2010 - 06:42 AM.


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#2 boopme

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Posted 07 August 2010 - 08:45 PM

Hello Margarita1,
This is a tough infection and we will need a couple logs to remove it.

We need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
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#3 Margarita1

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Posted 08 August 2010 - 05:34 AM

Hello boopme,

Thank you for your reply!

I got both DDS logs and will now post them in a new topic.
Gmer did try to run but my computer rebooted in the middle of its session. Should I try again?

#4 boopme

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Posted 08 August 2010 - 12:17 PM

No just post and if needed they will get it to run.

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.

Edited by boopme, 08 August 2010 - 12:18 PM.

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