what, you didnt recomend BC
Even here I point people to manufacturers sometimes.
OK, let's say she had a Windows based PC and had voiced the same problem, what would you have said?
First, is the printer compatible or does it have drivers for the version of the OS she is using?
If so, perhaps she need to download software/drivers?
I'm not a MAC person, either, but some troubleshooting is basic with any PC. If the HP printer (and I would have asked the model number) is not MAC compatible, I would have let her know that.
Let's be honest here, haven't you seen a Win 7 system that did not work properly with an HP printer until the proper software/drivers were downloaded?
1. She was asking a question about a personal computer and not a work computer. As an IT professional you are not inclined to help people on their personal computer problems while you are at work.
2. If it was a Windows 7 PC then it would have worked without a problem.
3. She claimed that she purchased the HP all-in-one because it specifically had Mac compatibility (probably on the box). Perhaps that might have been printing only but who knows.
4. Toubleshooting is basic but you don't troubleshoot someone's personal computer issues while you are at work and on the clock. It's a professional no-no. I always refer people to the manufacturer or Geek Squad because I don't get paid to offer personal advice. If someone asks me if I can help on my lunch break of after work hours and offers payment, then I might help them.
5. No, I have not seen someone purchase a Windows 7 PC and a new printer and not have it working with the drivers/software included on the CD.
If you are wondering why I even bother helping people here (and for free), it is because I am on my own personal time and not at work. It is my free will to help people and not "expected" because I am the convenient "company computer guy".
Edited by JonM33, 26 August 2010 - 05:21 PM.