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Antivir Solution Pro Infection


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#1 PotatoCakes

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Posted 06 August 2010 - 12:15 PM

A few days ago, I found ASP on my computer- I followed http://www.bleepingcomputer.com/virus-remo...ir-solution-pro and it seemed to take care of the problem.

It's now started popping up again today. :flowers: BEFORE it was doing website redirects, but as of today it only did the "scan" of my computer pop up. I took the computer offline right then and am scanning it now. I'm following the link again, but I think I may need a little more help or someone to at least help me figure out what I'm doing wrong.

I'm running Vista, as far as I know it's fully updated.

I have no logs yet, because I don't know what you'd want to see for sure, and that computer is offline while I'm doing the basic scans.
(That and I'm a tech idiot) :thumbsup: (But I can follow directions!)

Thank you in advanced!

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#2 Budapest

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Posted 09 August 2010 - 07:10 PM

Please download Malwarebytes Anti-Malware and save it to your desktop.Download Link 1
Download Link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 PotatoCakes

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Posted 11 August 2010 - 08:44 PM

Thanks for your reply! Sorry it took me so long to get back, I've not been able to get to the computer. So far, no new problems.


Here is my first log:


Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4389

Windows 6.0.6001 Service Pack 1
Internet Explorer 8.0.6001.18928

8/4/2010 3:15:05 PM
mbam-log-2010-08-04 (15-15-05).txt

Scan type: Full scan (C:\|)
Objects scanned: 240822
Time elapsed: 1 hour(s), 16 minute(s), 36 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Users\Morgan\AppData\Local\clkftojpa\xekwpfqtssd.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Users\Morgan\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\U3W4KFVV\8373ad[1].exe (Trojan.Downloader) -> Quarantined and deleted successfully.




Here is my second log- I don't know why it says it didn't do anything for this one and did the first one. I did both of them the same way (restarted etc.)


Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4389

Windows 6.0.6001 Service Pack 1
Internet Explorer 8.0.6001.18928

8/6/2010 12:57:19 PM
mbam-log-2010-08-06 (12-57-19).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 239946
Time elapsed: 58 minute(s), 53 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\Software\SolutionAV (Rogue.AntivirSolutionPro) -> No action taken.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\cvdhpdhc (Rogue.AntivirusSuite.Gen) -> No action taken.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Users\Morgan\AppData\Local\whmyghofc\etgieortssd.exe (Rogue.AntivirusSuite.Gen) -> No action taken.

#4 Budapest

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Posted 11 August 2010 - 09:11 PM

Download this file and save it to your desktop:

http://download.bleepingcomputer.com/grinler/rkill.scr

Double-click the file to run it. A command window will open briefly. Then run a quick scan with Malwarebytes. Post the Malwarebytes log.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 mikgaes

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Posted 12 August 2010 - 09:15 AM

I am having the same problem with this virus. It has taken over the server computer on a network of four PCs. It shuts down all applications. I cannot even retrieve and alter business documents I have saved. I have used MalwareBytes in it's most updated version several times (when you reboot the system you can run programs for about a minute prior to the malware loading itself) to no avail with this problem.

In the past I have eradicated this by restoring to an earlier time, but this also is not working now. Can you help?

#6 suesuth

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Posted 12 August 2010 - 10:28 AM

I am having getting the computer to start in "safe mode with networking" (or even just safe mode).

I get the screen that offers the option, I select the correct option, then the computer acts like it's starting up, then restarts, saying that the computer wasn't properly shut down. I select "safe mode with networking" again, and it goes through the loop again.

Previously, I was able to do so, and download Malwarebytes and the rkill application, but of course, now the avP won't let me open either one.

Any help would be greatly appreciated. Feel free to link to a thread that already answers the question (I did search for an answer, but my keywords brought up too many possibilities).

Thanks!!

Sue

#7 Budapest

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Posted 12 August 2010 - 04:27 PM

mikgaes & suesuth, can you please start your own topics as this will get out of hand if I try to help 3 people in the same topic.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#8 mikgaes

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Posted 13 August 2010 - 04:12 PM

Certainly.




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