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Installation of antivirus software fails


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#1 isdsup

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Posted 05 August 2010 - 09:50 PM

Hi All,

I'm having problems installing antivirus software with the installation process consistently failing at the same point - I've actually tried several different products and they all fail. It actually started with a license expiring at which point I uninstalled the product, kaspersky as it happens, bought a new license and downloaded the latest version. I've logged a call with the company but have yet to hear back so was hoping for some much needed help from this forum.

I've followed pretty much every tip I've come across on the net without any success. I've obviously run the many uninstallation tools available, both kaspersky's own as well as others. Searching the registry I came across two references to "kaspersky" and I was wondering whether these could explain why installations of these products fail.

Kaspersky Lab Boot Guard Driver
service klbg

also

Kaspersky Lab Driver
service klif

do I need to remove these entries and if so how would I go about doing this?

Any help would be much appreciated.

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#2 quietman7

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Posted 06 August 2010 - 03:21 PM

I would advise you not do anything, be patient and wait for the Kaspersky Support Tech's to provide instructions. It's their product and they would know better than anyone else the best way to resolve your issue.

It's never a good idea to go mucking around in the registry. Why? The Windows registry is a central repository (database) for storing configuration data, user settings and machine-dependent settings, and options for the operating system. It contains information and settings for all hardware, software, users, and preferences. Whenever a user makes changes to settings, file associations, system policies, or installed software, the changes are reflected and stored in this repository. The registry is a crucial component because it is where Windows "remembers" all this information, how it works together, how Windows boots the system and what files it uses when it does. The registry is also a vulnerable subsystem, in that relatively small changes done incorrectly can render the system inoperable. For a more detailed explanation, read Understanding The Registry.
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