I would advise you not do anything, be patient and wait for the Kaspersky Support Tech's to provide instructions. It's their product and they would know better than anyone else the best way to resolve your issue.
It's never a good idea to go mucking around in the registry. Why?
The Windows registry
is a central repository (database) for storing configuration data, user settings and machine-dependent settings, and options for the operating system. It contains information and settings for all hardware, software, users, and preferences. Whenever a user makes changes to settings, file associations, system policies, or installed software, the changes are reflected and stored in this repository. The registry is a crucial component
because it is where Windows "remembers
" all this information, how it works together, how Windows boots the system and what files it uses when it does. The registry is also a vulnerable subsystem, in that relatively small changes done incorrectly can render the system inoperable
. For a more detailed explanation, read Understanding The Registry