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mysterious problem, have video of what happens, please help


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#1 killers10333

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Posted 05 August 2010 - 09:42 PM




the video above is what happens sometimes to me..in the video after the crash i get the mozilla crash report, but sometimes i get something saying

appname- plugin-container.exe appver- 1.9.9.3855 modname- ntdll.dll

modver- 5.1.2600.2180 offset0000.1010

and then it says something about it having problems and if i want to debug and send report, i always choose do not send



and sometimes nothing pops up after the crash, now the crashes happen somewhat randomly butit seem to A: happen when im using some sort of flash, or B: happen when i using something like the cmd box (ms-dos i think its called)...idk whats wrong and i tried reinstalling firefox but it didnt work, and yes all of this happens on every other broswer ive tried (chrome, IE, firefox)

please help in any way you can and i will try to get any info you guys need me to to help, but if i need to provide you guys with something, please tell me how i would go about getting the info, because im not 100% about to many things on computers..thanks a lot in advance =)

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#2 Union_Thug

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Posted 06 August 2010 - 03:11 AM

The problem may or may not be with the plugin-container.exe (New to FF in v3.6.4 & Later, see link) but in which version of flash you have installed.

Go to Adobe Flash Plyr version check:
http://www.adobe.com/products/flash/about/ (Latest version is 10.1.53.64)

If you have an older version installed, go to the download link for the latest version:
http://get.adobe.com/flashplayer/

"Untick" the box next to Free McAfee® Security Scan Plus (optional) (unless you want it, most don't).

Download & install it. Next, uninstall ALL versions older than the one you just installed (you may or may not have more than 1) Control Panel>> Add or Remove programs>>remove all Adobe Flash versions EXCEPT the one you just installed.

Now do the same for Adobe Shockwave Player

Check Version: http://www.adobe.com/shockwave/welcome/ (Latest is 11.5.7.609)
If you have older than that Go to download: http://get.adobe.com/shockwave/

Repeat the same process as with flash. Install the new, uninstall ALL the old versions. This particular version was a security patch for vulnerabilities: http://www.adobe.com/support/security/bull.../apsb10-12.html

Hope this helps.

Plugin-container has it's own problems, I'll give you these links to peruse, but I'd do the Flash update first, you're gonna need to update it anyway even if the problem is with plugin-container. There's workarounds for disabling the container but it involves tweaking the about:config settings in Firefox and I don't know how comfortable you are with that.

The plugin-container links:
http://support.mozilla.com/en-US/kb/The+Ad...gin+has+crashed
http://forums.mozillazine.org/viewtopic.ph...8&t=1929497
http://support.mozilla.com/en-US/questions/704242
http://forums.mozillazine.org/viewtopic.ph...8&t=1930019

Edited by Union_Thug, 06 August 2010 - 03:26 AM.


#3 Union_Thug

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Posted 06 August 2010 - 07:21 AM

OOPS. I overlooked one VERY important question/potential ez solution-- that is What version of FF are you using? v3.6.4 had terrible issues with plugin-container crashes due to the default timeout being set to only 10 seconds. There were widespread reports of those using Flash intensive stuff like FaceBook's Farmville suffering from constant plugin-container crashes. Mozzilla quickly pushed out an update to 3.6.6 about a week or so later which increased the timeout from 10 seconds to 45 seconds by default.

3.6.8 is the latest SECURE version, and also has a 45 second timeout value set by default.

Check which version of FF you are using: http://support.mozilla.com/en-US/kb/findin...Firefox+version

The value I refer to is the dom. ipc. plugins. enabled. timeoutSecs See this http://kb.mozillazine.org/About:config_entries#Plugin. for the workaround from Mozzilla (about 1/2 way down the page). It says

dom. ipc. plugins. enabled. timeoutSecs

Number of seconds before an out-of-process plugin is terminated, when the browser detects that the plugin or plugin script has stopped responding. [5] Default is 45 in Firefox 3.6.6 (increased from 10). Set the value to -1 to disable plugin hang detection, so that the browser does not terminate plugins that stop responding
Note: First shipped in Firefox 3.6.4 for Windows and Linux.


So you should then update to 3.6.8 if you are still running v3.6.4, or change the value for dom. ipc. plugins. enabled. timeoutSecs in the about:config settings. I recommend updating to 3.6.8 since it patches several security issues with 3.6.4

Steps to stop plugin-container.exe process: (I did this, even in v 3.6.8 but disabling the container may result in more frequent full browser crashes, depending on a lot of factors.)

http://www.technogadge.com/how-to-stop-fir...er-exe-process/

* Open Firefox web browser.
* Type about:config in the address bar and press Enter key.
* A warning will appear. Ignore it and press the "I’ll be careful, I promise!" button.
* In the Filter field type dom.ipc. Six preferences will appear for the filter dom.ipc.
* Ignore first and last preferences. Toggle (double-click) each of the four remaining preferences to change the value from "true" to "false".
* That’s it. Look the screenshot.

Posted Image

Explanation: The crash protection feature in Firefox 3.6 is enabled for certain plugins only. The four preferences that we modified here specifies four different out-of-process plugins. They are the the NPAPI test plugin, Adobe Flash, Apple QuickTime (Windows) and Microsoft Silverlight (Windows). These plugins are specified in a separate dom.ipc.plugins.enabled.<filename> preference by default is set to true. We can disable them by changing their value to false. And thus plugin-container.exe will not run. By default the preference dom.ipc.plugins.enabled is already set to "false". So, no need to touch it. The dom.ipc.plugins.timeoutSecs is also not important here as other values are false.

I noticed by your video that you have a lot of "stuff" on your desktop. Do you have enough RAM?

I also noticed you have some version of Norton installed. Check out my signature line for my feelings on this matter. Also consider this old adage regarding Norton:

Norton is as useless as a screendoor on a submarine.


Hope this helps (It SHOULD) I'd still check the versions of Flash as I described in my first post. Another FANTABULOUS link to check out re: Flash & Shockwave is this topic titled Flash Player - useful links by Micro$oft MVP Robear Dyer at the Auhma site: http://forum.aumha.org/viewtopic.php?f=26&...8c132a17dc2aa81

Edited by Union_Thug, 06 August 2010 - 07:23 AM.


#4 killers10333

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Posted 06 August 2010 - 07:22 AM

EDIT: Removed unnecessary quote from previous post, not necessary to use quote button when responding ~ Hamluis.
ok well thanks for reply here is what happened---

i did what you said for everything, except for both flash and shockwave when i checked to see if i had the older version, for flash i had the newest and for shockwave i had to update so i did but then when i went to control panels, it didnt show any of the older versions, but i know there is one, but maybe it just updated instead of adding a new one...idk...anyway i also changed everything for the plugin that everyone said to do, but it still isnt working...im still getting the crash especially when i run the ms-dos boxes...if it helps i can tell you a few more things.... im trying to make a runescape private server but whenever i try to run it (it brings up the ms-dos box because the file to run is a run.bat) it almost instantly crahses the internet (the buttons start disappearing as in the video) and recently, for some reason, no version of runescape can load...it just turns black after a little bit of it loading... if you can thing of anything else please tell me, im willing to try everything =p

Edited by hamluis, 06 August 2010 - 09:14 AM.


#5 killers10333

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Posted 06 August 2010 - 07:28 AM

EDIT: Removed unnecessary quote ~ Hamluis.

yea i have 3.6.8 and i chaned all of the values to suck in the screenshot..also idk about nortin it just kinda was there...i mean i will uninstall it if you suggest it, i hate my computer anyway so if it gets a ton of viruses because i uninstalled an unworking and unregistered version of norton, idc xD...as for the stuff...i really dont know how it got that much lol...basically i never deleted anything over the years and now since my comp is so screwed up im afraid to delete anything because if my computer gets much more screwed up, im gonna have to burn it at the stake. anyway read my reply post to your first post and see if you know any other solutions, im still have a little trouble, though it seems to have stopped crashing during videos of sorts, so im thinking its getting better

Edited by hamluis, 06 August 2010 - 09:16 AM.


#6 Union_Thug

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Posted 06 August 2010 - 08:23 AM

You're welcome, I'm sorry it didn't resolve your problem. :flowers:
Let me be clear, although you probably gathered as much by my low post count that I am not a BC staff member, just an interested user like yourself.

...but i know there is one, but maybe it just updated instead of adding a new one

I believe it did, but I am not sure.

im trying to make a runescape private server but whenever i try to run it (it brings up the ms-dos box because the file to run is a run.bat) it almost instantly crahses the internet (the buttons start disappearing as in the video) and recently, for some reason, no version of runescape can load...anyway read my reply post to your first post and see if you know any other solutions,

Sorry, this is beyond my (limited) scope of knowledge. However, Google is your friend!
http://www.google.com/search?q=make+a+rune...lient=firefox-a

...idk about nortin it just kinda was there...i mean i will uninstall it if you suggest....so if it gets a ton of viruses because i uninstalled an unworking and unregistered version of norton,


I'm a bit confused by this. Do you mean by "unworking and unregistered" that you DON'T use Norton and you have an alternative Anti-Virus program installed that you use in real-time? If yes to these questions...DUMP IT. IMMEDIATELY!!! IF NOT SOONER. Norton comes pre-installed on a lot of OEM computers. Even in a non-working state, alot of Norton's components "don't play nice" with other AV's, Firewalls, system components, etc...If you do decide to uninstall it, use the Norton / Symantec removal tool: http://www.raymond.cc/blog/archives/2009/0...ware/#more-2878 (#11 on the list) and NOT by Control Panel add/remove.

idc xD...as for the stuff.... i really dont know how it got that much lol.. basically i never deleted anything over the years and now since my comp is so screwed up im afraid to delete anything

This is the scariest thing you've written so far. There's so many things you need to do, I wouldn't know where to start. Maybe wait till a BC staff person comes along. (hopefully soon) I'm in over my head in this regard and not qualified to offer any more advice, sorry although I have a million ideas...if I offered any advice we'd end up taking a shotgun approach, and this might result:

because if my computer gets much more screwed up, im gonna have to burn it at the stake.....

And I wouldn't want that to happen.

...though it seems to have stopped crashing during videos of sorts, so im thinking its getting better

Thank goodness for good news...however small. :trumpet:

Hope this helps. Poke around the forums to see if you can make a "Help me clean my machine" type post, I'll look around myself and post back if I have any suggestions in this regard.

Good Luck! I think you are on the right forum, and your problems WILL be resolved....eventually. :thumbsup:

#7 Union_Thug

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Posted 06 August 2010 - 09:16 AM

EDIT: Removed unnecessary quote ~ Hamluis.

I STRUCK GOLD!!!! (I think?) Check out this FANTABULOUS guide by quietman7, (one of the BEST in the Biz IMHO)

Slow Computer/browser? Check Here First; It May Not Be Malware http://www.bleepingcomputer.com/forums/t/87058/slow-computerbrowser-check-here-first;-it-may-not-be-malware/

It's pinned at the top in the Virus, Trojan, Spyware, and Malware Removal Logs forum. :thumbsup: :flowers:

Edited by hamluis, 06 August 2010 - 09:18 AM.


#8 hamluis

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Posted 06 August 2010 - 09:20 AM

Note to all posters...it is unnecessary to use the quote button when responding. Doing so only makes responses more difficult to read and wastes bandwidth. Try to consider this when making comments.

Louis

#9 killers10333

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Posted 06 August 2010 - 09:44 AM

ok thanks hamluis who removed my quotes, i didnt know i didnt need them...and to union i found one thing that fixed a lot of problem..i had limewire running (though i never even ran it in the past month >.>) and it took up double what every other program running combined took up...i went from 99% cpu usage to 4 percent once i ended the process and now everything is fast and loads... of course it doesnt stop the crashing but at least it is more good news...second is i will try the whole cleaning thing i just need to get a few of the products he suggested and hopefully it helps a bit...as for the norton, what i mean is that the nortan i have is from 2005 and i havnt registered it or used it in a long time, and in place i have downloaded quite a few other anti viruses that are free and work well to delete viruses, least that i sen so far...some are malewarebytes, multivirus cleaner, and pc docter...if any of those are known to cause problems please lemme know =p...and thanks again for the help..my computer was bombing before your responses and now, i dont feel like feeding my fist the computer, it actually is operational now =p, though not perfect

Edited by killers10333, 06 August 2010 - 09:45 AM.


#10 hamluis

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Posted 06 August 2010 - 10:06 AM

If you want to investigate BSODs...

Download/install BlueScreenView, http://www.nirsoft.net/utils/blue_screen_view.html.

Double-click BlueScreenView.exe file.

When scanning is done, Edit/Select All...then File/Save Selected Items.

Save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content and paste it into your next reply.

Louis

#11 Union_Thug

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Posted 06 August 2010 - 10:29 AM

...as for the norton, what i mean is that the nortan i have is from 2005 and i havnt registered it or used it in a long time

Dump it then, IMO. The link I provided earlier for the removal tool may or may not be for older versions. Here's a link to Norton's own site w/dl link:
Download and run the Norton Removal Tool to uninstall your Norton product
http://www.symantec.com/norton/support/kb/...EN&ln=en_US
Choose the version you have installed and follow their uninstall instructions. They'll probably try to get you to upgrade to a newer (PAID) version, I wouldn't.

You might want to run some of the other uninstall tools, even for some of the AV's you have long since uninstalled, there may be "stuff" left behind that affects your system. Use the link I provided in my previous post, or just Google "XYZ Removal tool, ABC antivirus removal/uninstall/registry cleaner"...etc. for some of the AV's you remember having installed & subsequently uninstalled.

Do you backup your registry before adding/ removing programs? System Restore is not always the best way, I use ERUNT an EXCELLENT program that most (including this one) computer Malware forums recommend.

Download it from any of these trusted sources:
http://www.larshederer.homepage.t-online.de/erunt/
http://www.snapfiles.com/get/erunt.html
http://download.cnet.com/Emergency-Recover...4-10069122.html
& many more...

More info on ERUNT: http://www.winxptutor.com/regback.htm

Bleepin's list of freeware replacement for common utils, including AV & AMW
http://www.bleepingcomputer.com/forums/topic3616.html
(An EXCELLENT list)

I would DEFINITELY keep MalwareByte's AntiMalware. Update the definitions regularly & do periodic scans. It's a great additional line of defense, highly recommended by most sites, including this one.

BEST OF ALL: THEY'RE ALL FREE!

Note to Hamluis: Sorry about the INSANE quoting. :thumbsup:




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