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BSOD, unexpected shutdown after sleep mode


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6 replies to this topic

#1 yyzcygnus

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Posted 05 August 2010 - 06:02 PM

Hello,

I have been struggling with the issue with my Windows sleep mode in Windows 7. After it goes into sleep mode, the computer doesn't return from it, it just resets and gives the error "unexpected shutdown." As it is resetting it gives a purple/plue colorful screen of megadeath seen here Posted Image


And as usual Windows can never find solutions to any problems that happens. My inkling is that there is a power struggle when it is sleeping or resuming from sleep...

Instinctively, I had uninstalled and reinstalled drivers to the video and audio drivers, USB wireless ethernet, and LAN card. I have tried disabling the USB wireless and lan card, and it still doesn't return from sleep. I have also tried unplugging the monitor, and resetting it.

What else can I try, I feel like I have done everything! Thank you for any advice!

Specs:
Windows 7
Asus ATI 790gx motherboard
AMD phenom II x4 processor
4 GB ram

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#2 MrBruce1959

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Posted 05 August 2010 - 06:33 PM

Hello and welcome to Bleepingcomputer.

Its a shot in the dark, but some motherboard sleep settings are also controlled by the system BIOS under the power settings tab of the BIOS set up menus, you may want to check what those settings are set to as they may be playing a part in why your having this issue.

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#3 yyzcygnus

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Posted 05 August 2010 - 06:40 PM

Do you mean the S1/S3/Auto function?

Right now it is set to "Auto", not really sure what that implies...

#4 yyzcygnus

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Posted 06 August 2010 - 09:58 AM

OK, I set it to S3, but still getting the BSOD. I also disabled LAN, and unchecked auto-hide taskbar

#5 Broni

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Posted 06 August 2010 - 06:17 PM

Assuming, it's a desktop, forget any Windows power saving modes.
As far, as I'm concerned, they never worked flawlessly.
What's the reason to use them anyway?

However, you may....

Download BlueScreenView (in Zip file)
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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#6 yyzcygnus

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Posted 09 August 2010 - 11:11 AM

==================================================
Dump File : 080610-10202-01.dmp
Crash Time : 8/6/2010 11:50:00 AM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`04a3c0c0
Parameter 2 : fffff880`03e36c80
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5cef8
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\080610-10202-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 080610-13884-01.dmp
Crash Time : 8/6/2010 10:23:35 AM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`03a87010
Parameter 2 : fffff880`03fa8c80
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5cef8
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\080610-13884-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 080610-13618-01.dmp
Crash Time : 8/6/2010 10:17:30 AM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`0605b4e0
Parameter 2 : fffff880`05d9cc80
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5cef8
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\080610-13618-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 080610-13213-01.dmp
Crash Time : 8/6/2010 9:04:37 AM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`03a18010
Parameter 2 : fffff880`0463b7f8
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5cef8
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\080610-13213-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 080510-12963-01.dmp
Crash Time : 8/5/2010 6:21:04 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`039d74e0
Parameter 2 : fffff880`046767f8
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5cef8
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\080510-12963-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 080510-11778-01.dmp
Crash Time : 8/5/2010 6:08:27 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`055b74e0
Parameter 2 : fffff880`03f12c80
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5cef8
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\080510-11778-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 080510-8736-01.dmp
Crash Time : 8/5/2010 6:03:36 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`0450d010
Parameter 2 : fffff880`03e6bc80
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5cef8
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\080510-8736-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 080510-9672-01.dmp
Crash Time : 8/5/2010 5:47:08 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`04bf1010
Parameter 2 : fffff880`0416cc80
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5cef8
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\080510-9672-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 080510-8954-01.dmp
Crash Time : 8/5/2010 5:46:15 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`0399e010
Parameter 2 : fffff880`03e31c80
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5cef8
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\080510-8954-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
==================================================

#7 Broni

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Posted 09 August 2010 - 07:49 PM

You may try to reinstall video card driver, but the best solution...don't use sleep mode.

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