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Antimalware Doctor - big problems!


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#1 TryingAgain

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Posted 05 August 2010 - 03:43 PM

Yesterday I got infected with that *&%# "Antimalware Doctor" virus, and I haven't been able to get rid of it. I use Mozilla Firefox.

When it wouldn't let me run my spyware programs, I tried just searching for the Antimalware Doctor files on my computer. When I found some, I deleted them. That seemed to take care of the problem. I then ran Spybot Search and Destroy and got rid of a bunch of files that were associated with AMD (Antimalware Doctor) But then later when I turned my computer off, well, it wouldn't turn off and I had to turn off the power source eventually to get it to go off. Then when it started up again, AMD was back. This time when I searched for its files, I could not find any at all.

I have tried installing programs to remove it, but AMD won't let me. It just says something about the file being infected (yeah right) and it won't let me download.

It also stopped me from using my "run" feature to get to the redgit thing.

What's more, it even stopped me from viewing this forum. I am now using someone else's computer to post. It apparently wouldn't even let me post on this computer under the name I had registered under on my computer - I had to re-register on this computer.

Ok, let me tell you the last thing that I tried to get rid of it. On a page for something called PCTools Spyware Doctor, they gave instructions to manually remove the virus without using regit or other things that AMD wasn't letting me into. These are the instructions I tried to follow:

"Restart computer, before it launhes click continuously the F8 button. Choose Safe Mode." ---- When I clicked the F8 button it brough up 2 options I could choose from. Neither said "Safe Mode", the options weren't descriptive to me at all. I just clicked the second one in desperation.

"Press Ctrl + Shift + esc to start Task Manager" -- - - - I did this after my computer had booted, and it worked.

"Stop the following processes...." ------ it then gave a bunch of names that contained words like malwaredoctor.exe and setupapp. HOwever noen of these processes were shown in the processes section! The only thing I could find in Task Manager was one application running for AMD. I turned it off and it seemed to somewhat stop the flow of popups, but it certainly didn't stop AMD and some of its "warning" messages stayed put.

So since that wasn't working, I came here. Now that I'm on an alternate computer and can post, I'm hoping someone can help me get rid of this
garbage once and for all. I would appreciate it greatly!

Edited by TryingAgain, 05 August 2010 - 03:57 PM.


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#2 boopme

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Posted 05 August 2010 - 04:40 PM

Hello, perhaps your PC uses a differenet button. What kind of PC is this and is it running XP,Vista etc...?

Please follow our Removal Guide here Remove Antimalware Doctor
There are also lists of the files related to this malware in it.
You will move to the Automated Removal Instructions

After you completed that, post your scan log here,let me know how things are.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 TryingAgain

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Posted 05 August 2010 - 05:46 PM

Hi, thanks for the response. I'm running Mozilla Firefox.

There are 3 problems... 1, the virus won't let me onto these forums from my computer (I'm using a different one now), 2. it won't let me download anything to remove it, 3. it won't let me manually remove it using the techniques I've tried so far.

#4 boopme

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Posted 05 August 2010 - 06:36 PM

You have to try to run RKill maybe it'll take several tries. You may need to change the names of Rkil to Iexploe as in the guide. Or even change MBAM and SAS to somehing, say Game and Mikey

Try this.

Reboot into Safe Mode with Networking
How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply
Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 TryingAgain

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Posted 08 August 2010 - 10:13 AM

THANK YOU!!! I finally got the "RKill" to work after using an alternate name and clicking the black screen repeatedly. Then, once I got the Malwarebytes installed it removed a bunch of files and I restarted my computer.

Just 3 things now...
1. When I restarted my computer, it gave me an error message saying "RUN DLL error loading C\:WINDOWS/powasne.dll - module could not be found". What does this mean?

2. When I restarted my computer I decided to run Spybot Search & Destroy again, but it took forever loading and task manager said it "wasn't responding" so I finally ended it.

3. My Avast!* program said that there was a "suspicious rootkit file" that I should probably delete, which I did.

Any other thoughts or suggestions? Thanks again. I really hope this garbage is off my computer and that whoever is doing this gets sued to hell.


*I think this whole thing happened because my Avast! had expired and I didn't re-register fast enough. I'm trying to re-register now.

#6 TryingAgain

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Posted 08 August 2010 - 11:28 AM

So I just thought I got rid of Antimalware doctor ( this is my thread about that - http://www.bleepingcomputer.com/forums/t/337523/antimalware-doctor-big-problems/ ), but now I've got a new problem. I was reregistering my Avast! Anti Virus and there was a message on the Avast! screen that said "Your computer is unprotected, click here to fix now". So I clicked on the "Fix Now" button. Ever since I did that, my computer has been turning itself on and off nonstop! Please help me. :thumbsup:

#7 boopme

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Posted 08 August 2010 - 12:34 PM

The MBAM log would be helpful.

Its not unusual to receive such an error after using specialized fix tools.

A "Cannot find...", "Could not run...", "Error loading... or "specific module could not be found" message is usually related to malware that was set to run at startup but has been deleted. Windows is trying to load this file but cannot locate it since the file was mostly likely removed during an anti-virus or anti-malware scan. However, an associated orphaned registry entry remains and is telling Windows to load the file when you boot up. Since the file no longer exists, Windows will display an error message. You need to remove this registry entry so Windows stops searching for the file when it loads.

To resolve this, download Autoruns, search for the related entry and then delete it.

Create a new folder on your hard drive called AutoRuns (C:\AutoRuns) and extract (unzip) the file there. (click here if you're not sure how to do this.)
Open the folder and double-click on autoruns.exe to launch it.
Please be patient as it scans and populates the entries.
When done scanning, it will say Ready at the bottom.
Scroll through the list and look for a startup entry related to the file(s) in the error message. eg: -->>powasne.dll
Right-click on the entry and choose delete.
Reboot your computer and see if the startup error returns.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 TryingAgain

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Posted 08 August 2010 - 06:18 PM

No one has a clue about this one? Is there anything I can do to stop it in Safe Mode? I'm going to try uninstalling Avast! I guess. Don't know what's going on.

#9 Orange Blossom

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Posted 08 August 2010 - 07:23 PM

Hello TryingAgain,

I merged your newer topic with your previous one and it now appears as posts 6 and 8 in this topic.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#10 maclone

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Posted 09 August 2010 - 10:18 PM

orange blossom, i have the same problem. I have renamed rkill several times, but it keeps saying that the file is infected with some random viruses and will not allow it to run. Any ideas?

it basically won't allow me to run any programs at all

#11 boopme

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Posted 09 August 2010 - 10:37 PM

Go up to post 2 and use the Guide . step 4 should help.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 TryingAgain

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Posted 12 August 2010 - 06:42 PM

Maclone, try using a different name (like one of the alternate downloads the guide gives), and then click on the black box that pops up repeatedly as much as you can.

Ok, now, my problem is still in effect. I couldn't find a way to uninstall Avast! in safe mode, but I deleted as many of its files as I could (all but 2). That stopped my computer from constantly shutting on and off. However I still can't delete the last two files, and here is my problem...

1. My computer won't turn off when I want it to, it just freezes and I have to turn the power bar off to get it to go off.

2. Sometimes it will just freeze when I'm not trying to turn it off, and I have to turn the power bar off and restart it to get it to work again. - When I say "freezes", I mean the internet will stop responding and then after I've closed the internet page, the computer will not respond to any commands I give it. I can click things, the hour glass will show up, then the hour glass will go away and nothing will happen.

3. Also when I start my computer now, it gives me an error message about an alisufolifasu.dll module not being found.

Please help me. :thumbsup:

#13 boopme

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Posted 12 August 2010 - 08:05 PM

TryingAgain, we have XP here correct?

Its not unusual to receive such an error after using specialized fix tools.

A "Cannot find...", "Could not run...", "Error loading... or "specific module could not be found" message is usually related to malware that was set to run at startup but has been deleted. Windows is trying to load this file but cannot locate it since the file was mostly likely removed during an anti-virus or anti-malware scan. However, an associated orphaned registry entry remains and is telling Windows to load the file when you boot up. Since the file no longer exists, Windows will display an error message. You need to remove this registry entry so Windows stops searching for the file when it loads.

To resolve this, download Autoruns, search for the related entry and then delete it.

Create a new folder on your hard drive called AutoRuns (C:\AutoRuns) and extract (unzip) the file there. (click here if you're not sure how to do this.)
Open the folder and double-click on autoruns.exe to launch it.
Please be patient as it scans and populates the entries.
When done scanning, it will say Ready at the bottom.
Scroll through the list and look for a startup entry related to the file(s) in the error message. --->> alisufolifasu.dll
Right-click on the entry and choose delete.
Reboot your computer and see if the startup error returns.


I believe you have MalwareBytes installed.
two kill those 2 files,let's use MBAM's FileAssassin feature.

Open MBAM again.Click the More Tools tab and then the Run Tool button
Now browse to the file(s) we want to remove using the drop down box next to Look in: at the top.
Locate the file(s), click Open.
You will be prompted with a message warning: This file will be permanently deleted. Are you sure you want to continue?. Click Yes.
If removal did not require a reboot, you will receive a message indicating the file was deleted successfully, however, I recommend you reboot anyway.

Caution: Be careful what you delete. FileAssassin is a powerful program, designed to move highly persistent files. Using it incorrectly could lead to disastrous problems with your operating system.


How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#14 sw1sh

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Posted 15 August 2010 - 07:10 PM

ok,I think I must have majorly bleeped up something big on my computer!:/ I got the AMD thing today and tries to get rid of it use the way described on this site with rkill and malwarebytes.

when I did it it seemed to work fine but while the scan was running a few error reports popped up.the scan finished ok and I tried to remove all the malware on the comp(it's actually my dads so he had like 100 infections)but the computer froze midway through!now whenever I try to start it it just gives a blank screen and won't start.I tried to run it in safe mode but even that won't work....honestly,how bleeped am I?

any help would be greatly appreciated at the earliest possible...

Edited by elise025, 16 August 2010 - 08:27 AM.
Removed offending expression, please watch your language! ~ Elise


#15 boopme

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Posted 15 August 2010 - 08:58 PM

I've asked someone that specializes in this to look.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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