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Network List Service causing Critical error

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#1 mattflyafa


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Posted 05 August 2010 - 01:54 PM

Helllo Guys,

I will strive to give you as much detail as a possibly can. First of I will try and describe the series if issues I have had.

Last night at approximately 11pm BST (GMT +1) I was infected by loads of malware including the famous "security tool". Unfortunately I had my kaspersky turned off as I was playing Flight Simulator and some of the addon's do not agree with AV software. I reckon I came aware of the infection taking hold within about 30 seconds. I slammed on kaspersky which then starting having a battle with the horde of malware invading my PC. Kaspersky then suggested I restart the system as it had disinfected some infections. I knew this was the start of a long battle. However I was confident I could solve it.

After I restarted after about 20 seconds I got an error:

"Windows has encountered a critical problem and will restart in one minute". At first I thought this was just malware attemping to scare me. Needless to say instead of restarting gracefully, it just shut down completely. I then went into Safe mode with networking, which resulted in the same error message. The only way I can access the system is via safe mode, or alternatively doing a clean boot via msconfig which also seems succesful. The end result? No networking capability.

After getting rid of the substantial amount of malware and being pretty confident about it all being gone I set about the task of seeing what had actually caused this error message. I look at the windows event view and had several errors regarding services not being able to run (all related to networking). Here is one example:

Log Name: System
Source: Service Control Manager
Date: 05/08/2010 2311:14
Event ID: 7001
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Matthew
The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
The dependency service or group failed to start.

This is along side several other errors at exactly the same time, such as DistributedCom, IP helper, Computer Browser, Network Storage Interface Service and more.

After trying different solutions for the whole day, such as registry cleaning, virus scans, chk dsk, netsh and researching on the net, I decided to try do some diagnostics.

I knew that the key problem was regarding the internet, the problem only occurred when services relating to networking were started. So I started a clean bootup and started turning on services on by one. They all went well, until the Network List Service started then it came up with the error:

"Windows has encountered a critical problem and will restart in one minute". So to me it seems almost certain something is not right with this service. I have tried doing a repair install from the windows 7 disk (upgrade method) and tried doing system recovery, both which have failed. I have one theory, somehow the network wireless card has been corrupted and is causing a problem, or something inside windows itself is screwed.

The system dual boots with XP btw. While I wait for a reply I shall open the system and remove the wirless card to see if the error pops up anymore.

A bit about my background, I am a network engineer with around 5 years experience. This is the first time I Have come across anything like this. I am posting this from a old vista laptop/dual booted with Linux Ubuntu.

I hope this is enough information to help me.

Thank you

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#2 mattflyafa

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Posted 05 August 2010 - 02:13 PM

Interesting. I removed the network wireless card, and now no errors. I will try it on Windows XP (on another partition) with the wireless card installed and see what happens.

#3 mattflyafa

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Posted 05 August 2010 - 02:37 PM

ok, now I am confused. I put the wireless card back in, and booted up the XP partition. And the wireless card is working fine. Really confused now. Any suggestions?

#4 coxchris


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Posted 05 August 2010 - 10:32 PM

I would first try to roll back the system one week from system restore points.

Can you do a full scan of your hard drive using Malwarebytes run in safe mode.

and run this in command prompt with admin powers:

SFC /scannow Be advised: That command may required the I86 folder please make sure that you have windows discs.

shutdown -a forces the computer to abort the restart.

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