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security tool removal


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3 replies to this topic

#1 currie

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Posted 05 August 2010 - 01:51 PM

Hi there i am a new user with a problem, that being i have a security tool virus on my laptop, i followed the instructions on this site for removal by combifix(results attached), i would now appreciate it if one of your kind selves could take a look at the results and advise me on the next steps i need to take to remove this,
Thanks Lorna.

Edited by Orange Blossom, 05 August 2010 - 07:17 PM.
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#2 Orange Blossom

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Posted 05 August 2010 - 07:18 PM

Hello,

Please follow the instructions in ==>This Guide<== starting at step 6.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Since you have run ComboFix, please include the ComboFix log in the new topic. Please be sure to include a description of your computer issues and what you have done to try to resolve them.

If you cannot produce any of the other logs, then please create the new topic anyway, include the information that you were unable to produce the other logs and why and include the ComboFix log along with a description of your computer issues.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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An ounce of prevention is worth a pound of cure

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#3 currie

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Posted 08 August 2010 - 11:55 AM

Hi there I followed your instructions but when I try to save my rootfix results to the desktop it said save successful, then when I go to the desktop its not there, I can't find it anywhere, Kr lorna.

Edited by currie, 08 August 2010 - 02:18 PM.


#4 Orange Blossom

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Posted 08 August 2010 - 02:53 PM

Hello,

when I try to save my rootfix results to the desktop


Are you referring to GMER? If so, don't worry about it. Create the new topic and post what logs you have along with a description of your computer issues and what happens when you try to save, create, or whatever a log that you're not posting.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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