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TSSTcorp CDRW/DVD TSH492B Registry Error


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#1 vvboysetsfirevv

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Posted 05 August 2010 - 01:37 PM

My CD-ROM (TSSTcorp CDRW/DVD TSH492B) is not being recognized by my computer. When I try and uninstall and reinstall the device it states there is a registry error.:

"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"

I do not have the backup disks for my computer and am unable to reinstall this hardware this way.


Thanks in advance for your help.

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#2 MrBruce1959

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Posted 05 August 2010 - 02:56 PM

Hello and welcome to Bleepingcomputer.

This may not solve your problem, but it is worth a try, because it does in some cases fix the problem.
After trying what is suggested below your problem is not resolved, please post back and more instructions will be provided to you.

(UPPER AND LOWER FILTERS ERRORS)



This problem may occur if one of the following scenarios is true:

The filter drivers in the CD and the DVD storage stack are not migrated successfully to Windows.

You uninstalled CD software that fails to properly remove itself in the registry.

You installed software that adds filter drivers in the CD and the DVD storage stack that interfere with existing filters.

To resolve this problem, remove the affected filter drivers. To do this, follow these steps:

1. (In Windows Vista and Windows 7) Click Start, type regedit in the Start Search box, and then click regedit in the Programs list.
(In Windows 95, 98, ME or XP. Click Start, then RUN and type regedit into this field box.)

If you are prompted for an administrator password or confirmation, type your password, or click Continue.

2. Locate, and then click the following registry subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

Caution There can be many instances of the registry subkey that is mentioned in step 2. You must make sure that you are in the appropriate registry subkey before modifying the UpperFilters and the LowerFilters values. To verify that you are in the appropriate registry subkey, make sure that the Default data value is DVD/CD-ROM and the Class data value is CDROM.

3. In the right pane, right-click UpperFilters, and then click Delete.

4. Click Yes to confirm the removal of the UpperFilters registry entry.

5. In the right pane, right-click LowerFilters, and then click Delete.

6. Click Yes to confirm the removal of the LowerFilters registry entry.

7. Exit Registry Editor, and then restart the computer.

For more information, follow the below link:

http://support.microsoft.com/kb/929461

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

http://support.microsoft.com/kb/322756/

Regards,

Bruce.
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