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IE Error


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14 replies to this topic

#1 woch2331

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Posted 05 August 2010 - 05:36 AM

Computer with not open IE (Internet Explorer cannot display the webpage) or Mozilla (Failed to connect).

Windows XP Pro
Pentium 4 3.20 GHz
2.00 GB RAM

I checked ipconfig and that looked ok.
Switched cable to another computer to confirm access and the other computer loads properly.
Deleted Temporary Internet Files, Cookies, and History.
Check LAN Settings and Proxy Settings . All ok.

Checked Diagnostic Tools:

HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

warn HTTP: Error 12029 connecting to www.microsoft.com: A connection with the server could not be established
warn HTTPS: Error 12029 connecting to www.microsoft.com: A connection with the server could not be established
warn FTP (Passive): Error 12029 connecting to ftp.microsoft.com: A connection with the server could not be established
warn FTP (Active): Error 12029 connecting to ftp.microsoft.com: A connection with the server could not be established
warn HTTPS: Error 12029 connecting to www.passport.net: A connection with the server could not be established
warn HTTP: Error 12029 connecting to www.hotmail.com: A connection with the server could not be established
error Could not make an HTTP connection.
error Could not make an HTTPS connection.
error Could not make an FTP connection.
info Redirecting user to support call

IP Configuration Diagnostic
Invalid IP address

info Valid IP address detected: 192.168.1.100

Gateway Diagnostic
Gateway

info The following proxy configuration is being used by IE: Automatically Detect Settings:Disabled Automatic Configuration Script: Proxy Server: Proxy Bypass list:
info This computer has the following default gateway entry(ies): 192.168.1.1
info This computer has the following IP address(es): 192.168.1.100
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
info TCP port 80 on host 65.55.21.250 was successfully reached
info The Internet host www.microsoft.com was successfully reached
info The default gateway is OK

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#2 APForever

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Posted 05 August 2010 - 08:47 AM

So you have connectivity to the internet.
Any recent installs prior to this?
Do you have virus/malware protection for your PC?

You could try in IE Tools > Internet Options > Advanced Tab > Reset and with FireFox


You may have something running in the background that is hijacking your Internet browsers.

If that is the case bleeping computer has a great step through process to get rid of hijacks.

Hopefully this was somewhat helpful :thumbsup:

#3 woch2331

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Posted 05 August 2010 - 12:51 PM

LAN Connection Status = 'connected'
I get an IP, but unable to access the router from the browser
I'm able to ping www.yahoo.com from command window

Running Symantec AntiVirus (completed scan)
Running Malwarebytes AnitMalware (completed scan)

No new software or additional programs added.

Reset through IE Options = no change

#4 APForever

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Posted 05 August 2010 - 03:21 PM

Ok a couple more things to try:

1. Open control panel / Network connections / Local Area Connection TCP/IP Properties. Make sure the IP Address and DNS are set to "automatically obtain". Hit advanced and make sure there is nothing in the Default Gateway or the DNS tab.

If that doesn't do it run this fix : WinSock Fix

Hopefully this does the trick!

Edited by APForever, 05 August 2010 - 03:23 PM.


#5 woch2331

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Posted 06 August 2010 - 08:44 AM

1) Checked properties and IP Address and DNS are properly set. Nothing in Default Gateway or DNS tab.

2) Looked at WinSock Fix article and ran the Msinfo32 program and under Protocol:

Msinfo32 program shows:
MSAFD Tcpip [TCP/IP]
MSAFD Tcpip [UDP/IP]
MSAFD NetBIOS [\Device\NetBT_Tcpip_
MSAFD NetBIOS [\Device\NetBT_Tcpip_
MSAFD NetBIOS [\Device\NetBT_Tcpip_
MSAFD NetBIOS [\Device\NetBT_Tcpip_
MSAFD NetBIOS [\Device\NetBT_Tcpip_
MSAFD NetBIOS [\Device\NetBT_Tcpip_
MSAFD NetBIOS [\Device\NetBT_Tcpip_
MSAFD NetBIOS [\Device\NetBT_Tcpip_
MSAFD NetBIOS [\Device\NetBT_Tcpip_
MSAFD NetBIOS [\Device\NetBT_Tcpip_
RSVP UDP Service Provider
RSVP TCP Service Provider

According to documentation, I should only have 10 sections (14 listed).

I ran MicrosoftFixit50203.msi per the instructions and rebooted.

Msinfo32 program shows:
Name MSAFD Tcpip [TCP/IP]
Name MSAFD Tcpip [UDP/IP]
Name MSAFD NetBIOS [\Device\NetBT_Tcpip_
Name MSAFD NetBIOS [\Device\NetBT_Tcpip_
Name MSAFD NetBIOS [\Device\NetBT_Tcpip_
Name MSAFD NetBIOS [\Device\NetBT_Tcpip_
Name MSAFD NetBIOS [\Device\NetBT_Tcpip_
Name MSAFD NetBIOS [\Device\NetBT_Tcpip_
Name MSAFD NetBIOS [\Device\NetBT_Tcpip_
Name MSAFD NetBIOS [\Device\NetBT_Tcpip_
Name MSAFD NetBIOS [\Device\NetBT_Tcpip_
Name MSAFD NetBIOS [\Device\NetBT_Tcpip_
Name RSVP UDP Service Provider
Name RSVP TCP Service Provider

According to documentation, I should only have 10 sections (I still have 14 listed).

I then tried the manual steps to recover from Winsock 2 corruption and ran, netsh winsock reset from the command line and rebooted.

Msinfo32 program now shows:
Name MSAFD Tcpip [TCP/IP]
Name MSAFD Tcpip [UDP/IP]
Name MSAFD NetBIOS [\Device\NetBT_Tcpip_
Name MSAFD NetBIOS [\Device\NetBT_Tcpip_
Name MSAFD NetBIOS [\Device\NetBT_Tcpip_
Name MSAFD NetBIOS [\Device\NetBT_Tcpip_
Name MSAFD NetBIOS [\Device\NetBT_Tcpip_
Name MSAFD NetBIOS [\Device\NetBT_Tcpip_
Name MSAFD NetBIOS [\Device\NetBT_Tcpip_
Name MSAFD NetBIOS [\Device\NetBT_Tcpip_
Name MSAFD NetBIOS [\Device\NetBT_Tcpip_
Name MSAFD NetBIOS [\Device\NetBT_Tcpip_
Name RSVP UDP Service Provider
Name RSVP TCP Service Provider

According to documentation, I should only have 10 sections (I still have 14 listed).

#6 Broni

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Posted 06 August 2010 - 06:19 PM

See, if you have same problem in Safe Mode with Networking.

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#7 woch2331

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Posted 07 August 2010 - 11:03 AM

See, if you have same problem in Safe Mode with Networking.


Interesting!

I rebooted and started in Safe Mode and both IE and Mozilla are working.

Now... what's next??

#8 Broni

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Posted 07 August 2010 - 11:25 AM

With the information you have provided I believe you will need help from the malware removal team. I would like you to start a new thread and post a DDS log HERE and include a link to this thread. Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. Help is on the way!

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#9 woch2331

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Posted 07 August 2010 - 02:31 PM

I ran Malwarebytes in Safe Mode and found one error:

LOG DELETED PER INSTRUCTIONS FROM BRONI

I rebooted into Normal Mode, but still couldn't run IE or Mozilla.
I'll start a new thread after completing the suggested items.

Thanks!

Edited by woch2331, 08 August 2010 - 08:19 AM.


#10 Broni

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Posted 07 August 2010 - 09:10 PM

You didn't follow my instructions.
Please, don't post ant logs in THIS topic.

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#11 woch2331

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Posted 08 August 2010 - 08:20 AM

With the information you have provided I believe you will need help from the malware removal team. I would like you to start a new thread and post a DDS log HERE and include a link to this thread. Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. Help is on the way!


Wow... sorry, didn't figure I was breaking that many rules.

I thought you wanted me to post a DDS log on a new thread, but I won't have access to the infected computer until Monday. I did run the Malwarebytes session and thought posting that log wouldn't have caused a conflict.

LOG DELETED PER INSTRUCTIONS FROM BRONI

I have the procedures printed out and all the files downloaded.
I'll try not to create any other issues.

Edited by woch2331, 08 August 2010 - 08:21 AM.


#12 Broni

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Posted 08 August 2010 - 10:53 AM

No problem :thumbsup:

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#13 woch2331

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Posted 09 August 2010 - 02:43 PM

PER INSTRUCTIONS FROM BRONI, I've started a new thread:

http://www.bleepingcomputer.com/forums/t/338424/ie-or-mozilla-wont-connect/

#14 Broni

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Posted 09 August 2010 - 07:58 PM

Cool :thumbsup:

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#15 Orange Blossom

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Posted 09 August 2010 - 10:13 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/338424/ie-or-mozilla-wont-connect/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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