Posted 04 August 2010 - 01:14 PM
I am not an expert in computers, but I am adept enough to follow instructions to get things done. I would prefer to fix this problem without spending any money.
I have Windows XP on my HP laptop, which I have had since 2003. It has very few programs on it and very few documents. It does have approximately 16 GB of music (which I do not want to lose). The CPU works great - very fast, no problems.
The CPU was not used on the Internet for a few years and the Anti-Virus programs were uninstalled by me some time back. Two months ago, it was re-connected to DSL through wireless and ethernet at times. I forgot to install a new anti virus program, even though I did install AdAware.
Within the past week, these symptoms appeared:
- I can only access a limited number of websites - they appear to be the sites I frequent the most. Any other sites I try to visit, the broswer says there is a connection problem.
- I can get to the Google homepage and search a topic. However, when the results come up, I am not re-directed to any of the linked pages.
- I cannot download any anti virus programs from the internet.
- I cannot upload the 2010 Norton program from the CD.
- The computer runs a bit slower with the Internet plugged in. It also make a bit of noise like more programs are running then they normally are.
- Without the Internet, the computer works very fast and I have no problem accessing any programs.
Steps I have taken to remedy (nothing has worked):
- Called Internet provider who walked me through several steps to try fix.
- System restore - however the farthest back I could go was less than a week ago.
- Start in "safe mode" and install the Norton CD
- Run a full scan of Adaware
- Disk clean up
I am at a loss on what to do at this point. I am prepared to move all of my music and documents to an external hard drive and do a full system restore if necessary. However, I would like to avoid this so I dont have to re-install all of my programs.
Any advice or direction to a particular tutorial would be great.