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XP Pro "there are no active mixer devices available"


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#1 BadBeat

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Posted 04 August 2010 - 08:50 AM

Ever since I started working at the company I'm currently at, the computer I've been using has had no working sound, so I took it upon myself to try and find out what the problem is. I get the message "There are no active mixer devices available" when I try to open the volume control, and the device volume via the control panel is greyed out.

No one knows where the computer came from or what make it is, so I DL'ed AIDA32. According to that, the onboard "audio adapter" is an SiS 7012 Audio Device. I've tried to install the latest drivers (dl'ed from 2 seperate sites, SiS's site and a 3rd party site), but I get an error message when the driver starts to install. "-536870397" followed by "Fail to install audio driver for XP". There is also no apparent listing in the device manager for an SiS 7012 Audio Device. At least, not one that is obvious. The closest I can see is "Multimedia Audio Controller" which has no drivers installed for it, apparently.

One fix I have tried so far is to run "services.msc", but the Windows Audio Service was already running. Restarted the service anyways, to no effect. I have seen a couple of other possible fixes on youtube tutorials, but I'll be damned if I'm going to DL and run executables from personal sites linked in youtube videos. :thumbsup:
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#2 abauw

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Posted 04 August 2010 - 09:07 AM

please check your BIOS setup...
does sound/audio is enabled or disabled...if disabled...please enabled and see what happen...

:guitar: Take me to a place where time is frozen
You don't have to close your eyes to dream :busy:
You can find escape inside this moment :smash:
And I will follow  :whistle:


#3 hamluis

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Posted 04 August 2010 - 09:17 AM

Doesn't your work site provide IT support?

Typically...worksite computers may not give users admin privileges, which include installing programs/drivers.

Louis

#4 BadBeat

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Posted 04 August 2010 - 09:24 AM

Company might be too grand a word for a charity organisation of about 5 people :thumbsup: And unfortunatly, I'm the one of the most technically proficient people here (at work, not on this site, natch) Anyways, I have full admin access to the computer.

As for the BIOS settings, the closest I have is "SiS AC97 Audio" which was already set to auto (it's either that or disabled so I left as is.)

Edited by BadBeat, 04 August 2010 - 11:23 AM.

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#5 hamluis

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Posted 04 August 2010 - 09:32 AM

OK, thanks :thumbsup:.

Try this...

Start/Run...type msinfo32 and hit Enter.

What is next to Manufacturer and Model items?

Louis

#6 BadBeat

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Posted 04 August 2010 - 09:41 AM

System Manafacturer: Award_
System Model: AWRDACPI

Just in case you meant "under components/Sound Device" there is nothing in there in the system info.
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#7 hamluis

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Posted 04 August 2010 - 09:49 AM

Second effort :thumbsup:...download/install Speccy - System Information - Free Download - http://www.piriform.com/speccy.

See what's listed under Audio.

Louis

#8 BadBeat

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Posted 04 August 2010 - 09:55 AM

"No Audio Card detected" >_>
I mean, the motherboard has standard headphone jacks. There must be "something" there.
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#9 abauw

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Posted 04 August 2010 - 11:32 AM

you told that use AIDA...
could you open it and see on mainboard section...what is the mainboard manufacture and type/model...
sorry I dont / never use AIDA...so I dont really understand how to use this sofware...

maybe you dont have SiS 7012 audio chipset on your mainboard...

:guitar: Take me to a place where time is frozen
You don't have to close your eyes to dream :busy:
You can find escape inside this moment :smash:
And I will follow  :whistle:


#10 hamluis

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Posted 04 August 2010 - 11:43 AM

No problem...I have another tool which may do it.

http://downloads.guru3d.com/Everest-Ultima...nload-2298.html Be sure to only click on appropriate links...then let's see what it says for your components :thumbsup:.

What's listed under Multimedia?

Louis

Edited by hamluis, 04 August 2010 - 11:46 AM.


#11 BadBeat

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Posted 04 August 2010 - 12:07 PM

Well, I'm only working there part time. I'm not going to be back in till next week. Told one of the other guys working there full time bout this thread, though, so hopefully he'll be here soon, picking up where I left off. If not though, I'll get back to this thread in 6 days. :thumbsup:

Cheers for the help so far guys.
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#12 BadBeat

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Posted 10 August 2010 - 04:46 AM

Aaaaaand, I'm back.

Ok, under Multimedia, we have:

Windows Audio: midi-in.0 / 00010067 / MPU-401
midi-out.0 / 00010066 / MPU-401

PCI/PnP Audio: Realtek ALC655@SiS 7012 Audio Device / (type) PCI

Audio Codecs: [ DSP Group TrueSpeech™ Software CODEC ]
[ Fraunhofer IIS MPEG Layer-3 Codec (advanced) ]
[ Indeo® audio software ]
[ Messenger Audio Codec ]
[ Microsoft ADPCM CODEC ]
[ Microsoft CCITT G.711 A-Law and u-Law CODEC ]
[ Microsoft G.723.1 CODEC ]
[ Microsoft GSM 6.10 Audio CODEC ]
[ Microsoft IMA ADPCM CODEC ]
[ Microsoft PCM Converter ]
[ Sipro Lab Telecom ACELP.net audio codec ]

If you want, I'll post up the video codecs and MCI too.
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#13 hamluis

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Posted 10 August 2010 - 07:01 AM

From what I see...you may be out of luck.

The driver doesn't seem to be available at the Realtek site.

The websites claiming to have the driver...all want to install additional junk software on the system, something I would never agree to...or appear to make it available in torrents, which can be loaded with malware.

I would not use either of these sources, but that's just my approach.

Louis

#14 BadBeat

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Posted 10 August 2010 - 09:50 AM

Everest did the job. Found a driver for Realtek ALC655 on driverskit. Though the direct link to it was tucked away in a corner under a big button telling me to "Download this! Download it now! It instantaneously and simultaneously updates every driver on your computer! Download this! Because updating all your drivers at once is a great idea!"

Thanks hugely for your help. It's very much appreciated. :thumbsup:

Now I need to figure out why this computer runs so horribly slowly. But that's a topic for another thread. :D
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#15 hamluis

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Posted 10 August 2010 - 10:13 AM

FWIW: Many persons are under the impression that drivers need to be continually updated.

Just ain't so...

I update my drivers in the same manner that I update a BIOS on a system...if the system is working well, I don't update.

Glad you resolved it, happy computing :thumbsup:.

Louis




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