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Chrome being redirected


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18 replies to this topic

#1 el-d

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Posted 04 August 2010 - 08:33 AM

Hi,

I've recently started having my chrome google searches redirected. The only thing I can think that may have added the redirector are chrome extensions I've added but I figured that uninstalling them would probably not help at this point.

Extensions are:-
Auto HD for YouTube
Bookmark Sentry
and Google translate but that one I suspect is safe.

IE still seems ok.

I tried to run DDS tool but this doesn't work on my pc : I'm running xp pro 64.
My Hijack log and GMER log are attached.


Hopefully you can help clear this.

Thanks

El-d

Bump.

Anyone?

Help would be greatly appreciated.

El-d

EDIT: Please be patient. There are over 440 unanswered topics in this forum at present and the current average wait time to receive help is well over a week. ~BP

Attached Files


Edited by Budapest, 11 August 2010 - 04:24 PM.


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#2 teacup61

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Posted 12 August 2010 - 03:10 PM

Hello el-d ,



Sorry for the delay. sad.gif If you still need help, please post a new DDS/HijackThis log and I'll be happy to look at it. smile.gif

Thanks,
tea
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#3 el-d

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Posted 13 August 2010 - 03:34 AM

Thanks for the response. Its greatly appreciated the time you guys put in but I did think I'd slipped under the radar after a week.

As a suggestion, it may be worth adding a waiting time sticky to let people know help is over a week away.

Back to the task at hand.


As mentioned previously, DDS doesn't work on my PC. I think its because scr files are associated with DWG TrueView Script. What do I have to associate the scr with to execute as a script?

Hijack log is attached.

Thanks.

El-d




Attached Files



#4 teacup61

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Posted 13 August 2010 - 03:33 PM

Hello,

Thanks for the new log. thumbup2.gif

The number of open logs varies throughout the year. There are times when we have nearly 1,000 open logs, and then there are times when we are able to completely clear the backlog to 0. So the wait times vary.

Nobody ever goes under the radar. What you can't see is the way we keep track of all the topics. smile.gif

This goes on 64 bit :

Please download Malwarebytes Anti-Malware and save it to your desktop.MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Thanks,
tea
Please make a donation so I can keep helping people just like you.
Every little bit helps! :)
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Error reading poptart in Drive A: Delete kids y/n?

#5 el-d

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Posted 16 August 2010 - 04:05 AM

Hi,

I tried running Malware bytes but it shuts down within 5 seconds. The process just exits so I can't run a scan.

EL-d


#6 teacup61

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Posted 17 August 2010 - 02:56 PM

Hello,

It was 3 days before you posted back.....in that time is it still just Chrome being affected? Also, when you ran gmer did you uncheck some of the boxes on the right hand side before you ran it? It's odd that the only thing it shows is the services.

Thanks,
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#7 el-d

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Posted 18 August 2010 - 03:17 AM

Probably should have mentioned that I don't have access to the pc over the weekend to run tests. ....and with the 10hr time difference ( I'm guessing you are in Texas) , we are a bit out of sync.

Back to the issue.

When I run Gmer , all the check boxes are greyed out except

Services, Registry,Files and ADS. When I ran the scan, all 4 were checked.

I don't tend to use IE that much but haven't noticed any redirection.

Cheers

El-d

#8 teacup61

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Posted 18 August 2010 - 03:33 PM

Hello,

Thanks for letting me know. thumbup2.gif I'd say that was a pretty good excuse for not posting.

Don't worry about gmer at all....delete it. I totally forgot it can't run right on 64bit. dry.gif This has been coming up a lot recently.....do you use a router? If so, disconnect it, reset it, put a password on it, and let me know if you still get redirected. smile.gif

Thanks,
tea
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Every little bit helps! :)
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Error reading poptart in Drive A: Delete kids y/n?

#9 el-d

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Posted 19 August 2010 - 04:06 AM

It does go through a router but as its my works network I can't go disconnecting the router and resetting passwords. My understanding is that side of things is secure. ...and if it was redirecting from that side, then it would be affecting other people wouldn't it?

El-d

#10 teacup61

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Posted 20 August 2010 - 01:29 AM

Hello,

Probably, but you never mentioned being on a network and I'm, unfortunately, not a mind reader. The problem here is that we're limited on the tools that will run on 64 bit systems. Otherwise we could just skip on to another tool if one won't run.

I'd like for you to try the directions for Malwarebytes in safe mode, please. A lot of times the baddies can't start up that way, and programs have a better chance of running under those circumstances.

Thanks,
tea
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#11 el-d

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Posted 23 August 2010 - 06:21 AM

Safe mode doesn't actually work. It starts booting into safe mode with/without network support and then reboots itself.


El-d

#12 teacup61

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Posted 25 August 2010 - 11:42 AM

Okay. Thanks for trying. thumbup2.gif

Let me hunt around and see what I can find and I'll get back with you as soon as I can. smile.gif

tea
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#13 el-d

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Posted 26 August 2010 - 03:16 AM

Appreciated. smile.gif

I am getting tempted to remove chrome as it does seem to fail on a fair few sites . Great that its faster but no use if it fails 10% of the time. Question is, how likely is it for this type of infection to migrate between browsers? Are they usually browser specific?

Whatever it is, I'd still like to identify and remove it as I've no idea what else it may be doing.

Cheers

El-d

#14 el-d

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Posted 27 August 2010 - 09:13 AM

and to answer my own question... it's migrated to IE and is misdirecting pages now. sad.gif

El-d

#15 teacup61

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Posted 03 September 2010 - 03:02 PM

Hello,

See if this will run. It would be great if it will!

Please download random's system information tool (RSIT) by random/random from here and save it to your desktop.
  • Double click on RSIT.exe to run RSIT.
  • Click Continue at the disclaimer screen.
  • Select Files and Folders created in last 3 months
  • Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized)
Note 1: The logs will be created in this folder: C:\rsit

Note 2: The tool takes not more than one minute to scan the system.

Thanks,
tea
Please make a donation so I can keep helping people just like you.
Every little bit helps! :)
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Error reading poptart in Drive A: Delete kids y/n?




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