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Problems following Preparation Guide for Malware removal


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19 replies to this topic

#1 mattblack

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Posted 04 August 2010 - 12:20 AM

Hi,

I was following the Prep guide and got as far as Step 7 and DDS wouldn't run for some reason. Quietman 7 very helpfully
pointed me to RSIT instead, and that worked fine (see attached log.txt)

Then i downloaded GMER.exe and I started to run it after turning off IAT/EAT, Drives/Partition other than Systemdrive, and Show All.

After a couple of minutes I got a blue screen which told me something like - a program has failed and that I need to restart.

I don't know what to do now. Does the log.txt provide any info?

Thanks in advance,

MB

Attached Files

  • Attached File  log.txt   33.75KB   7 downloads


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#2 sempai

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Posted 12 August 2010 - 09:35 AM

Hi,

We're so sorry about the delay. Do you still need our help?

~Semp

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#3 mattblack

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Posted 12 August 2010 - 10:46 PM

Yes please!

Regards,

MB

#4 sempai

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Posted 13 August 2010 - 10:00 AM

Hello and welcome to Bleeping Computer. smile.gif

*Please Subscribe to this Thread to get immediate notification of replies. See HERE

*It is important not to make any further changes or run any other tools/updates unless instructed to. This may hinder the cleaning process of your machine.

*Please be patient, all Bleeping Computer helpers are volunteers and have lives outside this forum.

*You must reply within 5 days otherwise this topic will be closed.



=========================================


1. Download OTL to your Desktop.
  • Double click on the OTL icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • Copy and Paste the following code into the Custom Scan/Fixes box. Do not include the word "Code"


    CODE
    netsvcs
    activex
    drivers32
    %ALLUSERSPROFILE%\Application Data\*.
    %ALLUSERSPROFILE%\Application Data\*.exe /s
    %APPDATA%\*.
    %APPDATA%\*.exe /s
    %SYSTEMDRIVE%\*.exe
    %systemroot%\*. /mp /s
    CREATERESTOREPOINT
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\system32\drivers\*.sys /lockedfiles
    %systemroot%\System32\config\*.sav
    %systemroot%\system32\drivers\*.sys /90



  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them when you reply.



2. Download GMER Rootkit Scanner from here.
  • Extract the contents of the zipped file to the desktop.
  • Double click GMER.exe and if you are asked if you want to allow gmer.sys driver to load, please allow it to do so.
  • If it gives you a warning about rootkit activity and asks if you want to run scan, please click on NO.
  • In the right panel you will see several boxes that have been checked. Unchecked the following checkboxes:
    • IAT/EAT
    • Drives/Partition other than Systemdrive (typically C:\)
    • Show All (don't miss this one)
  • Now click on the Scan button and wait for it to finish.
  • Once done click on the [Save..] button, and in the File name area, type in ark.txt and save it to your desktop.
  • Post the contents of that report when you reply.

~Semp

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#5 mattblack

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Posted 13 August 2010 - 10:09 AM

Thanks. I'm away until the 24th - I'll run it on my return and report back.

MB

#6 sempai

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Posted 13 August 2010 - 10:18 AM

No problem... thanks for letting me know.

~Semp

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#7 mattblack

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Posted 25 August 2010 - 02:40 AM

OK I'm back. Managed to get the OTL.txt and EXTRAS.txt no problem. The ARK.txt file is incomplete because I didn't realize how long it took to run. I'll attach what I got, but will
re run tomorrow and allow more time.

Thanks for all your help smile.gif

MB

Attached Files



#8 sempai

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Posted 25 August 2010 - 08:46 AM

Hi,

Please do not attach logs unless instructed. Thanks.


=========================


1. Please reopen OTL on your desktop.
  • Copy and Paste the following code into the Custom Scan/Fixes text box. Do not include the word "Code".

    CODE
    :OTL
    O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {A26503FE-B3B8-4910-A9DC-9CBD25C6B8D6} - No CLSID value found.

    :Commands
    [EMPTYTEMP]
    [EMPTYFLASH]
    [RESETHOSTS]

  • Push the Run Fix button.
  • OTL may ask to reboot the machine. Please do so if asked.
  • A massage box "Fix complete! Click OK to open the fix log." will pop-up.
  • Click the OK button and a report will open.
  • Copy and Paste that report in your next reply.



2. I'd like us to scan your machine with ESET OnlineScan
  1. Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  2. Click the button.
  3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    1. Click on to download the ESET Smart Installer. Save it to your desktop.
    2. Double click on the icon on your desktop.
  4. Check
  5. Click the button.
  6. Accept any security warnings from your browser.
  7. Check
  8. Push the Start button.
  9. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  10. When the scan completes, push
  11. Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  12. Push the button.
  13. Push

~Semp

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#9 mattblack

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Posted 26 August 2010 - 12:19 AM

Sorry about the attachments!

Here's the new OTL results:

All processes killed
========== OTL ==========
Registry value HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{A26503FE-B3B8-4910-A9DC-9CBD25C6B8D6} deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{A26503FE-B3B8-4910-A9DC-9CBD25C6B8D6}\ not found.
========== COMMANDS ==========

[EMPTYTEMP]

User: Administrator
->Temp folder emptied: 57186 bytes
->Temporary Internet Files folder emptied: 32768 bytes

User: All Users

User: Andrea
->Temp folder emptied: 2886144 bytes
->Temporary Internet Files folder emptied: 200240878 bytes
->Java cache emptied: 34479654 bytes
->Flash cache emptied: 11615 bytes

User: Ashton
->Temp folder emptied: 955375488 bytes
->Temporary Internet Files folder emptied: 138167898 bytes
->Java cache emptied: 78569256 bytes
->FireFox cache emptied: 40037433 bytes
->Flash cache emptied: 88904 bytes

User: Default User
->Temp folder emptied: 49152 bytes
->Temporary Internet Files folder emptied: 32902 bytes

User: Jake
->Temp folder emptied: 212179422 bytes
->Temporary Internet Files folder emptied: 263738637 bytes
->Java cache emptied: 78473652 bytes
->FireFox cache emptied: 3816616 bytes
->Opera cache emptied: 149647 bytes
->Flash cache emptied: 175811 bytes

User: LocalService
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 13239163 bytes

User: Matt
->Temp folder emptied: 2021616504 bytes
->Temporary Internet Files folder emptied: 17640412 bytes
->Java cache emptied: 67564865 bytes
->FireFox cache emptied: 102939205 bytes
->Google Chrome cache emptied: 7043661 bytes
->Opera cache emptied: 1935624 bytes
->Flash cache emptied: 153355 bytes

User: NetworkService
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 194079 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 19569 bytes
%systemroot%\System32 .tmp files removed: 2577 bytes
%systemroot%\System32\dllcache .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 465401149 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 49152 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 33170 bytes
RecycleBin emptied: 1154886369 bytes

Total Files Cleaned = 5,590.00 mb


[EMPTYFLASH]

User: Administrator

User: All Users

User: Andrea
->Flash cache emptied: 0 bytes

User: Ashton
->Flash cache emptied: 0 bytes

User: Default User

User: Jake
->Flash cache emptied: 0 bytes

User: LocalService

User: Matt
->Flash cache emptied: 0 bytes

User: NetworkService

Total Flash Files Cleaned = 0.00 mb

C:\WINDOWS\System32\drivers\etc\Hosts moved successfully.
HOSTS file reset successfully

OTL by OldTimer - Version 3.2.10.0 log created on 08252010_203724

Files\Folders moved on Reboot...
File\Folder C:\Documents and Settings\Matt\Local Settings\Temp\Temporary Internet Files\Content.IE5\Z1FIOK4V\abcat0501000;dcopt=ist;id=abcat0501000;type=list;brand=;sku=;subzone1=undefined;subzone2=undefined;subzone3=undefined;subzone4=undefined;pos=top;tile=1;sz=728x90,1x1;ord=767[2] not found!
File\Folder C:\Documents and Settings\Matt\Local Settings\Temp\Temporary Internet Files\Content.IE5\Z1FIOK4V\news_homepage_int;sectn=news;ctype=index;news=homepage_int;adsense_middle=adsense_middle;adsense_mpu=adsense_mpu;referrer=nonbbc;referrer_domain=;rsi=J08781_10126;rsi=J08781[2] not found!
File\Folder C:\Documents and Settings\Matt\Local Settings\Temp\Temporary Internet Files\Content.IE5\Z1FIOK4V\news_homepage_int;sectn=news;ctype=index;news=homepage_int;adsense_middle=adsense_middle;adsense_mpu=adsense_mpu;referrer=nonbbc;referrer_domain=;rsi=J08781_10126;rsi=J08781[3] not found!
File\Folder C:\Documents and Settings\Matt\Local Settings\Temp\Temporary Internet Files\Content.IE5\SMZDR67T\1264110592&ga_sid=1264110592&ga_hid=1497360815&ga_fc=1&u_tz=-480&u_his=0&u_java=1&u_h=900&u_w=1440&u_ah=866&u_aw=1440&u_cd=32&u_nplug=0&u_nmime=0&biw=1094&bih=693&fu=0&ifi=1&dtd=250 not found!
File\Folder C:\Documents and Settings\Matt\Local Settings\Temp\Temporary Internet Files\Content.IE5\SMZDR67T\abcat0501000;dcopt=ist;id=abcat0501000;type=cat;brand=;sku=;subzone1=undefined;subzone2=undefined;subzone3=undefined;subzone4=undefined;pos=top;tile=1;sz=728x90,1x1;ord=2754[2] not found!
File\Folder C:\Documents and Settings\Matt\Local Settings\Temp\Temporary Internet Files\Content.IE5\SMZDR67T\news_homepage_int;sectn=news;ctype=index;news=homepage_int;adsense_middle=adsense_middle;adsense_mpu=adsense_mpu;referrer=nonbbc;referrer_domain=;rsi=;slot=leaderboard;sz=97[2] not found!
File\Folder C:\Documents and Settings\Matt\Local Settings\Temp\Temporary Internet Files\Content.IE5\SMZDR67T\news_homepage_int;sectn=news;ctype=index;news=homepage_int;adsense_middle=adsense_middle;adsense_mpu=adsense_mpu;referrer=nonbbc;referrer_domain=;rsi=J08781_10126;rsi=J08781[2] not found!
File\Folder C:\Documents and Settings\Matt\Local Settings\Temp\Temporary Internet Files\Content.IE5\SMZDR67T\news_homepage_int;sectn=news;ctype=index;news=homepage_int;adsense_middle=adsense_middle;adsense_mpu=adsense_mpu;referrer=nonbbc;referrer_domain=;rsi=J08781_10126;rsi=J08781[3] not found!
File\Folder C:\Documents and Settings\Matt\Local Settings\Temp\Temporary Internet Files\Content.IE5\SMZDR67T\v=4;m=2;l=3394;cxt=316000101_1608653-316000101_1608653-316000101_0;kw=z6_BB12Pm1mm17PsA6hPv1n16M7AMaPJAaG1PMa2P7AG1;p=ui%3DRq4T8GO-CxFCpA%3Btr%3DB3dzqt2-89G%3Btm%3D0-0;ts=12[1] not found!
File\Folder C:\Documents and Settings\Matt\Local Settings\Temp\Temporary Internet Files\Content.IE5\M7KLUN29\abcat0501000;dcopt=ist;id=abcat0501000;type=cat;brand=;sku=;subzone1=undefined;subzone2=undefined;subzone3=undefined;subzone4=undefined;pos=top;tile=1;sz=728x90,1x1;ord=7218[2] not found!
File\Folder C:\Documents and Settings\Matt\Local Settings\Temp\Temporary Internet Files\Content.IE5\M7KLUN29\CAJ27IJ9.com%2Fsearch%3Fsourceid%3Dnavclient%26ie%3DUTF-8%26rlz%3D1T4ADBS_enUS286US286%26q%3Dstuffed%2Bpepper%2Bwith%2Bvegetarian%2Bmince%2Band%2Brice&fu=0&ifi=2&dtd=16 not found!
File\Folder C:\Documents and Settings\Matt\Local Settings\Temp\Temporary Internet Files\Content.IE5\M7KLUN29\dref=http%253A%252F%252Fwww[1].jsp%253Fevent%253DIPEESLPYQHSILMVNIZZF%2526inviteId%253DFEKECTEFZOCJJEPARTXU%2526showResponse%253D%2526sortOrder%253D%2526responseToExpand%253Dno not found!
File\Folder C:\Documents and Settings\Matt\Local Settings\Temp\Temporary Internet Files\Content.IE5\M7KLUN29\dref=http%253A%252[1].jsp%253Fevent%253DIPEESLPYQHSILMVNIZZF%2526inviteId%253DFEKECTEFZOCJJEPARTXU%2526showResponse%253D%2526sortOrder%253D%2526responseToExpand%253Dnot+yet+replied not found!
File\Folder C:\Documents and Settings\Matt\Local Settings\Temp\Temporary Internet Files\Content.IE5\M7KLUN29\news_homepage_int;sectn=news;ctype=index;news=homepage_int;adsense_middle=adsense_middle;adsense_mpu=adsense_mpu;referrer=nonbbc;referrer_domain=;rsi=;slot=leaderboard;sz=97[2] not found!
File\Folder C:\Documents and Settings\Matt\Local Settings\Temp\Temporary Internet Files\Content.IE5\M7KLUN29\news_homepage_int;sectn=news;ctype=index;news=homepage_int;adsense_middle=adsense_middle;adsense_mpu=adsense_mpu;referrer=nonbbc;referrer_domain=;rsi=;slot=mpu;sz=300x250;ti[2] not found!
File\Folder C:\Documents and Settings\Matt\Local Settings\Temp\Temporary Internet Files\Content.IE5\3M6LGJI9\abcat0501000;dcopt=ist;id=pcmcat200200050002;type=list;brand=;sku=;subzone1=pcmcat200200050002;subzone2=undefined;subzone3=undefined;subzone4=undefined;pos=top;tile=1;sz=728[2] not found!
File\Folder C:\Documents and Settings\Matt\Local Settings\Temp\Temporary Internet Files\Content.IE5\3M6LGJI9\CA5N91CA.com%2Fsearch%3Fsourceid%3Dnavclient%26ie%3DUTF-8%26rlz%3D1T4ADBS_enUS286US286%26q%3Dstuffed%2Bpepper%2Bwith%2Bvegetarian%2Bmince%2Band%2Brice&fu=0&ifi=1&dtd=16 not found!
File\Folder C:\Documents and Settings\Matt\Local Settings\Temp\Temporary Internet Files\Content.IE5\3M6LGJI9\news_homepage_int;sectn=news;ctype=index;news=homepage_int;adsense_middle=adsense_middle;adsense_mpu=adsense_mpu;referrer=nonbbc;referrer_domain=;rsi=;slot=button;sz=120x240[2] not found!
File\Folder C:\Documents and Settings\Matt\Local Settings\Temp\Temporary Internet Files\Content.IE5\3M6LGJI9\news_homepage_int;sectn=news;ctype=index;news=homepage_int;adsense_middle=adsense_middle;adsense_mpu=adsense_mpu;referrer=nonbbc;referrer_domain=;rsi=;slot=button;sz=120x240[3] not found!
File\Folder C:\Documents and Settings\Matt\Local Settings\Temp\Temporary Internet Files\Content.IE5\3M6LGJI9\v=4;m=2;l=3397;cxt=316000101_1608653-316000101_1608653-316000101_0;kw=z6_BB12Pm1mm17PsA6hPv1n16M7AMaPJAaG1PMa2P7AG1;p=tr%3DJdJcXClS38B%3Btm%3D0-0;ts=1264128623468[1] not found!
File move failed. C:\WINDOWS\temp\hlktmp scheduled to be moved on reboot.
File\Folder C:\WINDOWS\temp\JET8E65.tmp not found!
File\Folder C:\WINDOWS\temp\Perflib_Perfdata_2a0.dat not found!

Registry entries deleted on Reboot...


And the ESETScan found these:

C:\Documents and Settings\Matt\Application Data\Thunderbird\Profiles\f3ts1csa.default\ImapMail\mail.mattcarless.com\INBOX a variant of Win32/Injector.CLU trojan
C:\Documents and Settings\Matt\Application Data\Thunderbird\Profiles\f3ts1csa.default\Mail\Local Folders\Trash multiple threats



Thanks,

MB

#10 sempai

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Posted 26 August 2010 - 07:35 AM

Hi,

Please empty the contents of this folder -> C:\Documents and Settings\Matt\Application Data\Thunderbird\Profiles\f3ts1csa.default\Mail\Local Folders\Trash

There's an infected email attachment on your email Inbox, we can't identify that particular email so I will advise you to delete all unknown/untrusted email with attachment.


Please run Malwarebytes Anti-Malware. Go to update tab and download all updates and then perform a full scan.
  • The scan may take some time to finish, so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.
Extra Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.

~Semp

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If I am helping you and I didn't reply within 48 hours... Please send me a private message.
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#11 mattblack

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Posted 27 August 2010 - 03:37 AM

I didn't know whether I should trash all the files in local folders or just the trash file.

Also the malwarebytes program didn't pick up any virus's

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4487

Windows 5.1.2600 Service Pack 3
Internet Explorer 6.0.2900.5512

8/26/2010 9:36:56 PM
mbam-log-2010-08-26 (21-36-56).txt

Scan type: Full scan (C:\|)
Objects scanned: 273990
Time elapsed: 1 hour(s), 0 minute(s), 23 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


#12 sempai

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Posted 27 August 2010 - 04:15 AM

Hi,

Just delete the trash files please. How's the computer running? Still having issues?

~Semp

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#13 mattblack

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Posted 30 August 2010 - 05:33 PM

Hi,

Sorry I didn't reply sooner - my Modem died on Friday (so I'am replying from work). Once I get internet service again - I'll check back in.

Thanks,

MB

#14 sempai

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Posted 31 August 2010 - 04:18 AM

No problem, thanks for letting me know.

~Semp

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#15 sempai

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Posted 04 September 2010 - 10:16 PM

Hi mattblack,

Are you still with us?

~Semp

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