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Generic Host Process for Win32 Services problem


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2 replies to this topic

#1 goneasdfghjkl

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Posted 03 August 2010 - 10:00 PM

Starting today, every time I turn on my computer, I get an error message saying "Generic Host Process for Win32 Services encountered a problem and needed to close."

The error signature contains:
szAppName : svchost.exe szAppVer : 0.0.0.0 szModName : unknown
szModVer : 0.0.0.0 offset : 00000000

I am running Windows XP (Version 5.1 with Service Pack 3) on a Toshiba Netbook NB305-310 and have tried many things. I can't tell if this is a virus or not. I have spent all day trying different things and no luck yet. I ran HijackThis and this is the log:


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:57:34 PM, on 8/3/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:WINDOWSSystem32smss.exe
C:WINDOWSsystem32winlogon.exe
C:WINDOWSsystem32services.exe
C:WINDOWSsystem32lsass.exe
C:WINDOWSsystem32svchost.exe
C:WINDOWSSystem32svchost.exe
C:WINDOWSsystem32spoolsv.exe
C:WINDOWSsystem32acs.exe
C:Program FilesCommon FilesAppleMobile Device SupportAppleMobileDeviceService.exe
C:Program FilesBonjourmDNSResponder.exe
C:WINDOWSExplorer.EXE
C:Program FilesTOSHIBAConfigFreeCFSvcs.exe
C:Program FilesJavajre6binjqs.exe
C:WINDOWSsystem32svchost.exe
C:WINDOWSsystem32ThpSrv.exe
C:WINDOWSsystem32TODDSrv.exe
C:Program FilesViewpointCommonViewpointService.exe
C:WINDOWSsystem32hkcmd.exe
C:WINDOWSsystem32igfxsrvc.exe
C:WINDOWSsystem32igfxpers.exe
C:WINDOWSRTHDCPL.EXE
C:Program FilesSynapticsSynTPSynTPEnh.exe
C:Program FilesAtherosACU.exe
C:Program FilesTOSHIBATouchPadTPTray.exe
C:Program FilesTOSHIBAE-KEYCeEKey.exe
C:WINDOWSsystem32TDispVol.exe
C:WINDOWSsystem32ZoomingHook.exe
C:Program FilesTOSHIBATOSHIBA Zooming UtilitySmoothView.exe
C:WINDOWSsystem32ZoomingHook.exe
C:WINDOWSsystem32thpsrv.exe
C:Program FilesTOSHIBATOSHIBA USB Sleep and Charge UtilityTUSBSleepChargeSrv.exe
C:Documents and Settingsricky.HOMELocal SettingsApplication DataGoogleChromeApplicationchrome.exe
C:WINDOWSsystem32TPSBattM.exe
C:Program FilesCommon FilesJavaJava Updatejusched.exe
C:Program FilesDivXDivX UpdateDivXUpdate.exe
C:Program FilesiTunesiTunesHelper.exe
C:WINDOWSsystem32ctfmon.exe
C:WINDOWSsystem32dwwin.exe
C:Documents and Settingsricky.HOMELocal SettingsApplication DataGoogleChromeApplicationchrome.exe
C:Documents and Settingsricky.HOMELocal SettingsApplication DataGoogleChromeApplicationchrome.exe
C:Documents and Settingsricky.HOMELocal SettingsApplication DataGoogleChromeApplicationchrome.exe
C:Documents and Settingsricky.HOMELocal SettingsApplication DataGoogleChromeApplicationchrome.exe
C:Documents and Settingsricky.HOMELocal SettingsApplication DataGoogleChromeApplicationchrome.exe
C:Documents and Settingsricky.HOMELocal SettingsApplication DataGoogleChromeApplicationchrome.exe
C:Documents and Settingsricky.HOMELocal SettingsApplication DataGoogleChromeApplicationchrome.exe
C:Documents and Settingsricky.HOMELocal SettingsApplication DataGoogleChromeApplicationchrome.exe
C:Documents and Settingsricky.HOMELocal SettingsApplication DataGoogleChromeApplicationchrome.exe
C:Documents and Settingsricky.HOMELocal SettingsApplication DataGoogleChromeApplicationchrome.exe
C:Documents and Settingsricky.HOMELocal SettingsApplication DataGoogleChromeApplicationchrome.exe
C:Documents and Settingsricky.HOMELocal SettingsApplication DataGoogleChromeApplicationchrome.exe
C:Documents and Settingsricky.HOMELocal SettingsApplication DataGoogleChromeApplicationchrome.exe
C:Documents and Settingsricky.HOMELocal SettingsApplication DataGoogleChromeApplicationchrome.exe
C:Documents and Settingsricky.HOMELocal SettingsApplication DataGoogleChromeApplicationchrome.exe
C:Documents and Settingsricky.HOMELocal SettingsApplication DataGoogleChromeApplicationchrome.exe
C:Documents and Settingsricky.HOMELocal SettingsApplication DataGoogleChromeApplicationchrome.exe
C:Program FilesiPodbiniPodService.exe
C:Program FilesTOSHIBATOSHIBA HDD SSD AlertTosSmartSrv.exe
C:Program FilesTOSHIBATOSHIBA HDD SSD AlertTosSENotify.exe
C:Documents and Settingsricky.HOMELocal SettingsApplication DataGoogleChromeApplicationchrome.exe
C:Documents and Settingsricky.HOMELocal SettingsApplication DataGoogleChromeApplicationchrome.exe
C:Program FilesTrend MicroHijackThisHijackThis.exe

R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKCUSoftwareMicrosoftInternet Connection Wizard,ShellNext = "C:Program FilesOutlook Expressmsimn.exe" //mailurl:mailto:job-vwjg6-1743545261@craigslist.org?subject=Earn%20extra%20money!%20(Richmond)&body=%0A%0Ahttp%3A%2F%2Frichmond.craigslist.org%2Fetc%2F1743545261.html%0A
R1 - HKCUSoftwareMicrosoftWindowsCurrentVersionInternet Settings,ProxyServer = http=127.0.0.1:5643
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:Program FilesCommon FilesAdobeAcrobatActiveXAcroIEHelperShim.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:Program FilesNorton Internet SecurityEngine17.0.0.136coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:Program FilesNorton Internet SecurityEngine17.0.0.136IPSBHO.DLL
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:Program FilesCommon FilesMicrosoft SharedWindows LiveWindowsLiveLogin.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:Program FilesGoogleGoogle ToolbarComponentfastsearch_B7C5AC242193BB3E.dll (file missing)
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:Program FilesJavajre6binjp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:Program FilesJavajre6libdeployjqsiejqs_plugin.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:Program FilesNorton Internet SecurityEngine17.0.0.136coIEPlg.dll
O4 - HKLM..Run: [IgfxTray] C:WINDOWSsystem32igfxtray.exe
O4 - HKLM..Run: [HotKeysCmds] C:WINDOWSsystem32hkcmd.exe
O4 - HKLM..Run: [Persistence] C:WINDOWSsystem32igfxpers.exe
O4 - HKLM..Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM..Run: [SynTPEnh] %ProgramFiles%SynapticsSynTPSynTPEnh.exe
O4 - HKLM..Run: [ACU] "C:Program FilesAtherosACU.exe" -nogui
O4 - HKLM..Run: [TPNF] C:Program FilesTOSHIBATouchPadTPTray.exe
O4 - HKLM..Run: [SVPWUTIL] C:Program FilesToshibaWindows UtilitiesSVPWUTIL.exe SVPwUTIL
O4 - HKLM..Run: [HWSetup] C:Program FilesTOSHIBATOSHIBA AppletHWSetup.exe hwSetUP
O4 - HKLM..Run: [CeEKEY] C:Program FilesTOSHIBAE-KEYCeEKey.exe
O4 - HKLM..Run: [TDispVol] TDispVol.exe
O4 - HKLM..Run: [ZoomingHook] ZoomingHook.exe
O4 - HKLM..Run: [SmoothView] C:Program FilesTOSHIBATOSHIBA Zooming UtilitySmoothView.exe
O4 - HKLM..Run: [TAccessibility] C:Program FilesTOSHIBAAccessibilityTAccessibility.exe Instant
O4 - HKLM..Run: [TPSMain] TPSMain.exe
O4 - HKLM..Run: [Zooming] ZoomingHook.exe
O4 - HKLM..Run: [ThpSrv] C:WINDOWSsystem32thpsrv /logon
O4 - HKLM..Run: [TosSENotify] C:Program FilesTOSHIBATOSHIBA HDD SSD AlertTosWaitSrv.exe
O4 - HKLM..Run: [TUSBSleepChargeSrv] %ProgramFiles%TOSHIBATOSHIBA USB Sleep and Charge UtilityTUSBSleepChargeSrv.exe
O4 - HKLM..Run: [ToshibaServiceStation] "C:Program FilesTOSHIBATOSHIBA Service StationToshibaServiceStation.exe" /hide:60
O4 - HKLM..Run: [NortonOnlineBackupReminder] "C:Program FilesTOSHIBAToshiba Online BackupActivationTobuActivation.exe" UNATTENDED
O4 - HKLM..Run: [TWebCamera] "C:Program FilesTOSHIBATOSHIBA Web Camera ApplicationTWebCamera.exe" autorun
O4 - HKLM..Run: [QuickTime Task] "C:Program FilesQuickTimeqttask.exe" -atboottime
O4 - HKLM..Run: [SunJavaUpdateSched] "C:Program FilesCommon FilesJavaJava Updatejusched.exe"
O4 - HKLM..Run: [Adobe Reader Speed Launcher] "C:Program FilesAdobeReader 9.0ReaderReader_sl.exe"
O4 - HKLM..Run: [Adobe ARM] "C:Program FilesCommon FilesAdobeARM1.0AdobeARM.exe"
O4 - HKLM..Run: [DivXUpdate] "C:Program FilesDivXDivX UpdateDivXUpdate.exe" /CHECKNOW
O4 - HKLM..Run: [iTunesHelper] "C:Program FilesiTunesiTunesHelper.exe"
O4 - HKLM..Run: [Vjadepasu] rundll32.exe "C:WINDOWSevacemuvapo.dll",Startup
O4 - HKLM..Run: [UserFaultCheck] %systemroot%system32dumprep 0 -u
O4 - HKCU..Run: [Google Update] "C:Documents and Settingsricky.HOMELocal SettingsApplication DataGoogleUpdateGoogleUpdate.exe" /c
O4 - HKCU..Run: [ctfmon.exe] C:WINDOWSsystem32ctfmon.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:PROGRA~1MI1933~1Office12EXCEL.EXE/3000
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:Program FilesWindows LiveWriterWriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:Program FilesWindows LiveWriterWriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:PROGRA~1MI1933~1Office12ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:PROGRA~1MI1933~1Office12ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:PROGRA~1MI1933~1Office12REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:WINDOWSNetwork Diagnosticxpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:WINDOWSNetwork Diagnosticxpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:Program FilesMessengermsmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:Program FilesMessengermsmsgs.exe
O16 - DPF: {C345E174-3E87-4F41-A01C-B066A90A49B4} (WRC Class) - http://trial.trymicrosoftoffice.com/trialo...osoft/wrc32.ocx
O23 - Service: Atheros Configuration Service (ACS) - Atheros - C:WINDOWSsystem32acs.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:Program FilesCommon FilesAppleMobile Device SupportAppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:Program FilesBonjourmDNSResponder.exe
O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:Program FilesTOSHIBAConfigFreeCFSvcs.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:Program FilesGoogleUpdateGoogleUpdate.exe
O23 - Service: iPod Service - Apple Inc. - C:Program FilesiPodbiniPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:Program FilesJavajre6binjqs.exe
O23 - Service: Norton Internet Security (NIS) - Symantec Corporation - C:Program FilesNorton Internet SecurityEngine17.0.0.136ccSvcHst.exe
O23 - Service: TOSHIBA HDD Protection (Thpsrv) - TOSHIBA Corporation - C:WINDOWSsystem32ThpSrv.exe
O23 - Service: TMachInfo - TOSHIBA Corporation - C:Program FilesTOSHIBATOSHIBA Service StationTMachInfo.exe
O23 - Service: TOSHIBA Optical Disc Drive Service (TODDSrv) - TOSHIBA Corporation - C:WINDOWSsystem32TODDSrv.exe
O23 - Service: TOSHIBA HDD SSD Alert Service - TOSHIBA Corporation - C:Program FilesTOSHIBATOSHIBA HDD SSD AlertTosSmartSrv.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:Program FilesViewpointCommonViewpointService.exe

--
End of file - 11590 bytes

If you have any ideas, it would be greatly appreciated. If you need more information, let me know. I'm not an expert with computers, but I know how to get my way around and have tackled many viruses before but this one has me stumped.

I forgot to mention, sometime after the problem occurs, my wireless connection changes into "Access Point." When I go into Advanced Settings, the Wireless Networks tab has disappeared. Once I restart the computer, I must enter Advanced Settings and re-click "Use Windows to configure my wireless network settings" under the Wireless Networks tab (that has no reappeared). Sometimes the connection changes to "Access Point" right after the error occurs, sometimes it takes awhile. I think it's related but I'm not positive. And finally, sometimes after the error, my Start Menu/Task bar changes from the blue sleek design into a gray, primitive design. I think that's everything. Thanks in advance for any help.

Edited by hamluis, 04 August 2010 - 07:49 AM.
Merged posts, moved from XP forum to Malware Removal Logs ~ Hamluis.


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#2 Elise

Elise

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Posted 12 August 2010 - 07:47 AM

Hello ,
And welcome.gif to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.
  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the button.
  • Two reports will open, copy and paste them in a reply here:
    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

-------------------------------------------------------------
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new OTL log (don't forget extra.txt)
  • GMER log

Thanks and again sorry for the delay.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#3 Elise

Elise

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Posted 17 August 2010 - 09:11 AM

Due to lack of feedback, this topic is now closed.

If you are the original topic starter and you need this topic reopened, please send me a PM.

Everyone else, please start a new topic.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

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